Miller's Ace Hardware

Michael

2024-01

I have been shopping at this store for small firearm parts, and have also purchased two handguns and all of my ammo from them. I am hesitant to returnI've spent the past 6 months saving up to build my dream upper receiver. I've been slowly buying all the high-end parts I wanted, waiting for them to go on sale. Recently, I acquired everything I needed, except for my muzzle device. While I'm pretty handy with my own work, I'm a little hesitant to do any barrel or gas block work due to the meticulous nature of it. So, I decided to take my box of parts, including my Aero Precision Enhanced upper and handguard, to Miller's for assembly. However, my experience with the guys at the gun counter was not very welcoming. The tall red-headed gentleman who was helping me opened the SEALED BAG of my $350 FN CHF barrel and started complaining about how much oil they packed it in, as if he didn't know that is how barrels are packed. He then insisted that the barrel had been fired in the past. Then made a comment that he had never seen an upper receiver with the "front extension thingy" on it. This should have been a red flag that made me walk out the door considering THEY ARE THE #1 AERO PRECISION DEALER IN VIRGINIA AND HAVE 10 ENHANCED UPPERS HANGING ON THEIR WALL!! The red-haired gentleman then began to try and lecture me and imply that they could not assemble my upper because the barrel length was 14.7 inches. He pretty much implied that they would have to affix a muzzle device before I could take the upper back from them. This is also alarming because they do not know the law, considering they had 10 plus AERO PRECISION UPPERS ON THEIR WALL WITH SUB 16 INCH BARRELS!! Unless the upper is mated to a lower with a stock, there is no law against it. This was red flag number 3 for me at this point.The individual who was working on my upper seemed friendly and polite, but was in a hurry, which should have been a warning. He used pliers in front of me to remove my dust cover and ended up scratching my brand new, clean FDE upper. He then took the rest to the back bench to complete the work. I offered to come back later or on Tuesday to give them time, but they insisted it would only take a minute. Later, he returned and could not locate his torque wrench to tighten the handguard torex screws. I asked him how he had torqued the barrel or gas block if he couldn't find his torque wrench???? He replied that it was "fine" and "tight." He continued to strip the screws on my handguard in front of me since his torex bits were damaged. I asked him to stop and informed him that I could finish it at home just to stop the damage that was occurring. I paid for the service and was about to leave when he told me that he had to "tap" my gas block because the FN barrel was tight. I looked at him in surprise, and he responded, "It's okay, it's lined up. I'm just curious how it will cycle."I am not sure what to say. After leaving the place and inspecting the upper, I found many etchings along the barrel and the gas block. Even though I am not a gunsmith, I know that you need to heat the gas block with a torch to slide it on, and not hit it with a hammer. Moreover, I did not bring them a cheap barrel box of parts. The parts I brought were considered Mid/High End - BCM gas block, FN Barrel, Aero Gas Tube. I was not in a hurry or rushing them. I wonder why they did it this way. Why, why, why?I am now questioning whether the rifle will explode in my face when I take it to the range. I will have to pay out of pocket to have the gas block and barrel inspected for damage at Stonewall. I regret not doing the work myself. I am more disappointed with myself than with the person who did it. I trusted them to have more knowledge and expertise, but it turned out to be untrue."Hopefully I can rectify this with the manager next week, I just want the damaged parts replaced. And hope they can take more pride in their work. I work In the automotive service industry, this experience would no be tolerated. Most notably the lack of knowledge of the one employee.

Mathew Clayton

2024-05

One of the best hardware stores I've been to in years! Everyone there are super knowledgeable. I mean, master electricians, plumbers, etc...which I needed advice on both on my remodel. Always there to help if you need it, not pushy, and very friendly. It's very well organized (something that not all Ace's are or other hardware stores), and service is quick. If you need home repair junk, go here first!

James G

2024-03

Found a bird feeder shaped like a BBQ Grill .Always a great store to visit .Garden flags galore , gun shop , BBQ grills _Smokers and supplies , rental equipment, bird feeders , etc .

Nancy Nicholas

2024-05

We rented a man-lift so we could cut down 3 large oak trees that had died. Working with the staff at the Stephen City Miller's Ace Hardware was a great experience!!! The staff was extremely knowledgeable and helpful.We will certainly recommend them if you EVER need to rent equipment.Thank you!!!

Marshall S.

2024-02

I have always been a Miller Hardware fan. They are close to home, most times have exactly what I need and then some. They have a very knowledgeable staff at the gun counter, and small engine repair shop. The store has been remodeled to make the flow easier. Although I have had to completely relearn it, its actually better than before and they have more stuff now. There prices are fair. Your always going to pay a little bit more going there but they are convenient and thats why its just a few bucks more. They are locally owned store, so I don't mind supporting them. I recommend them for fireplace sales weather it be gas or wood, and Chimney services as well.

Doug Janelle

2024-02

Yeah, L***s and H**e D***t have huge selections and all that, but Miller's had been around forever and probably has just what you're looking for. The staff is friendly and knowledgeable, the store is clean and well organized. Support local, check here first, and only go to one of those other places if you have to.

kathy Hopson

2024-05

Great store. They had everything I needed. Worth the 12 mile drive.

Samantha Minichino

2024-03

Love our local hardware store. It's so convenient that having to go all the way to Winchester. Lots of hardware and gardening supplies!

Marc duCellier

2024-04

Great home town style hardware store. They have just about anything you could want. Along with friendly personnel service from knowledgeable staff.

earthlingstar man

2023-12

Convenient to me here in Stephens City, but really to everyone south of Winchester. A top-shelf small hardware store with big selection.They have every department you might need and Lots of seasoned staff to help find things or even shoot the breeze, lol.Far and away my favorite place to gear up

Jonathan Westbrook

2024-04

The team at Miller’s ACE were incredibly helpful and knowledgeable. Made the entire rental process very smooth and stress free.

Jen Bieder

2023-11

Had another company come out in September and clean my pellet stove, I mentioned I’d been having trouble with it igniting, they replied they don’t repair my brand, just clean it. Called Ace as they sell Harman’s and they came out and fixed the issue and cleaned it again. The difference in Ace’s cleaning job is phenomenal and even cleaned the space around the stove. Looks almost new for an over 10 year old unit. Austin was very friendly and stayed to make sure it lit and ran well for a few minutes. Thanks!

Howard Runge

2024-05

Rented some equipment for a deck repair project. Miller’s provided nice equipment at a reasonable price. Will rent from them if needed in the future.

Eric Smith

2024-04

Was a seamless rental .. I rented one of the aerators and it was awesome and did the job I needed.. I’ll definitely rent from Millers again!

Timothy Hall

2024-04

Great employees, very helpful. Great store will return for further rentals

Nickolas Anders Haag

2023-11

Been going here for over ten years. After a bad experience with an older employee who was rude and disrespectful, I did not go back for nearly 3 years.Decided to try it again and am extremely satisfied.Staff is very helpful, great selection of products, and the rental equipment is top notch.

Andrew Oliva

2023-05

Gigantic inventory on guns, ammo and accessories! Knowledgeable staff as well. Chess helped me and gave me much needed information on how to acquire a suppressor for my rifle. Thanks Chess !

Denny Fenstamaker

2024-05

Use this store, close by our jobsite usually has the parts or equipment we are looking for to keep our progress moving

Lynden Roy

2023-10

GUN DEPARTMENT IS A REAL CLUSTER $@&!I drop off a handgun on 9/30/23 to have a complete spring set installed and test fired afterwards. I was given a quote of $100 plus $15 more to test fire the weapon. This is for a half hour job that I can personally do. When can I expect to get the gun back I ask? I am told from a week and a half to two weeks but no definite ready date. I say, OK and leave the gun while getting a receipt.During the drop off process a few bells went off which I ignored to my chagrin:Bell#1 When I asked the sales associate filling out the work order to make sure the gun is test fired before I get it back, he was befuddled. I told him I assume your gunsmith will test fire the gun to ensure his work is correct? The sales associate replied "no, but he will do it for a fee I guess. " I tell the sales associate if he had ever heard of the hard fast rule; never trust a weapon you haven’t personally test fired? He replied no. I then ask why would I then trust your gunsmith’s work if he doesn’t test fire theweapon before he gives it back to me? Sales Associate’s answer, "I don’t know." With that answer, Bell #2 goes off; what kind of gunsmith are they dealing with?Its now 10/17/23 and I haven’t heard a thing from the gun shop or the gunsmith that my gun is ready.I decide an in-person visit is necessary to find out the status of my gun. No one knows what the status isexcept to say the gun is not in the store. I explain my displeasure as to the lack of knowledge regardingthe status of my gun and the legal repercussions if my gun is lost. I made it clear I wanted their gunsmith contacted that day to find out the status of my gun and to call me before COB 10/17/23, to let me know what they found out.While I was conversing with the sales associate, another customer got behind me taking this all in.Bell#3: When the store associate goes away to find someone to help him answer my questions, the customer asks me if I had pawned my gun and wanted it back. I replied no, I left it for modification work. The customer replied “you could have fooled me, you sure this isn’t a pawn shop?”No call back on 10/17/23 as requested.I call the shop the morning of 10/18/23 to pursue the matter further. I find out that the gunsmith was in the shop earlier that morning. My gun is not in the shop. When I press for a more informative status, I am told the gunsmith will try to get to it when he can. Nobody can tell me when that day will be. Okay, it is 19 days later, no gun and no work done on it with only a lackadaisical promise of ‘’ he’ll get to it when he can” to perform a 30-minute job and test firing? Bell #4 goes off. They simply do not care about my business!!! I clearly tell the store associate to get my gun, case, and parts back to his shop for pick up for the morning of 10/19/23.I picked up my gun before 12 noon on 10/19/23. One sales associate disappears while another just sits behind the register on his cell phone ignoring me. I announce I am there to pick up my gun. Again, sales associate doesn’t know what or where my gun is. He has to go find out. I can see my property onthe shelf in the back room. Its not tagged, its just sitting on the shelf. No one knows why the gun wasn’t worked on, no one cares to find out why the gun wasn’t worked on, and no one even offer’s an apology. Nobody in the place cares period.For anyone who is thinking about buying, trading, or having gunsmithing done on their weapon(s) at thisestablishment, take into consideration the following;- Sales/job knowledge and professionalism is lacking.- No communication.- You cannot get a firm commitment as to when the work you need done will get done. This says a lot about a business. In short, NO ACCOUNTABILITY. With guns, you better always be accountable!- But most of all it says they don’t care about your business.In summary, ask yourself reader, is this the place you want to leave your high dollar piece, a family heirloom, a collectable, or the gun your life may depend on in a split second?

Timothy Hansberger

2023-11

If you're looking for guns, they definitely have them. Plus, you can find all the little things you need for around the house while you're there too.

Chris Berry

2023-07

I always support our local businesses. They have a great supply on hand, and I use them frequently for jobs around the house. Service is pleasantly provided, and ordering items not in stock is easy.

Diane Lockhart

2023-05

Have always received wonderful service until today. Needed a space heater, researched and was ready to tell someone what my needs were. Was told to go left and whatever they had was on the right. I'm a self sufficient female who sometimes needs guidance. Reaching the checkout, young man and older woman at checkout never acknowledged me.😎. That's my last time going there. Lowe's treats you better.

Zack Shobe

2023-05

I always had positive experiences with this location until today. A relative of mine got me a tool as a gift, gave me the receipt just in case, and it ended up being the wrong tool. I called and explained that I wished to exchange it then pay the extra for the right one, with the receipt in my hand. I was told I needed to bother my elderly relative and bring her, her card, all along with me for an EXCHANGE even with the receipt in my hand. Don’t buy from here if it’s going to be a gift because if it’s the wrong item you apparently will have a headache and half to fix the issue. Another location that didn’t even carry the product not only did the exchange but didn’t need the receipt. Not sure if that’s company policy or by location but it’s been a while since I’ve seen an exchange policy so strict. It’d be a one star if the employees weren’t so friendly and helpful in store.

Chris Perry

2022-05

This place is close to my home so it's convenient when your in the middle of doing some house work and don't have something you need and don't have to drive 20 minutes to get what you need and 20 minutes back. In saying that the prices are a little higher so you pay for the convenience. The plus is there is always someone ready to help you find what you need instead of searching the store looking for what you need. They carry a large variety of yard and home supplies and stihl products. Nice store and people are friendly.

Schwa C.

2023-08

Not a bad place to get any of your hardware supplies. Awesome selection of guns and accessories, prices are kinda high but I guess that's expected since it's the only hardware store in town.

S. Cary D

2023-05

Had my wife run to Miller's to get two, 1" PVC unions, male threaded to slip. She simply went in and relied on an employee to grab the right parts. She came home and I started installing them when I noticed one of the unions was 1" thread to 3/4" slip. Quickly removed it and my wife made the 15 min trip back up to Miller's. The guy that helped her apologized and got her the right union, but the store refused to refund the money for the one they incorrectly gave her. As my wife told them when she was leaving, Miller just lost two customers over a $1.50 part. I have been a reward member with Miller's for years. I have purchased chain saws, multiple firearms, hunting supplies, ammo, tools, and far too many hardware components to mention, as well as numerous rentals. I always tried to shop our local Ace before the big box. But no more. I hope losing me as a customer was worth your $1.50.

Stan Paskel

2023-05

Excellent selection of firearms, accessories.Outstanding knowledge and service by Clay helped me tremendously in my choice on a precision rimfire rifle.They actually shocked me in the firearm choices that they had to offer on models that I had only read about and yet to actually see and handle.I used to live in the area before moving to SC but when I’m up this way again I will be sure to stop in.See Clay for his passion in helping others is impeccable.

higgysmom

2023-10

I used to love this store. I bought a pellet stove from here 6 years ago and have been having it maintained and serviced by the store every year since. This year they did the yearly maintenance in July and everything was fine. Fast forward to November and the first time we try to use it, it won't start. We had them out on Monday November 8 to fix it. They left and and when we tried to use it again on Thursday, November 11 it would not start again and a piece fell off. We called back and were told the earliest they could come out is sometime in December. We are really stressed as this our main source of heat. We called again and asked again if they could come out and we were informed we were on their "Do Not Service" list. I tried to call the owner and left a message asking to understand what happened (we were not rude or even upset just stressed) and I have not received any call back. I am really sad because I used to love this store and now I feel like they don't care about their loyal customers. Very, very disappointing. Horrible customer service.

jeff orebaugh

2023-09

Its a really nice store and also have a great selection of firearms and ammo prices are a little on the high side though

Lenoure Mullaney

2023-05

They saved me! I moved into my home last January and had another company do a cleaning for my pellet stove in late February and again just now. However it was giving me all kinds of errors, the window was blackening after each use, and it ultimately stopped functioning.The Ace technician was so helpful and told me the errors were because they hadn’t cleaned it properly. Sure enough, since he cleaned it the stove is working perfectly and the window is not blackening at all after 2.5 days on full blast! I’m so excited because I thought I had wasted $1000 on a winter’s wroth of pellets based on the first people’s assessment. So lucky to have round these guys.