4.2 (551)
1227 W Main St, Salem, VA 24153
(540) 387-2207
local.biglots.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Laura “Lottie'” Ruben
2023-11
Love this little store,always has little surprises hid throughout the store with lots of sale items, and items you cannot find anywhere else. Might I add all employees are friendly and eager to help you find anything you need. Best of all store is neat,clean, and never crowded, & that's a plus in my opinion.
Sharon Weaver
2024-01
This was my FIRST time shopping @this location. Huge store w/a large variety of merchandise. I found some Great Values today. Easy In & Out Parking.
Judy Keister
2023-10
Such cute decorations for holidays and basics. But please spend a few $ to bring your bathrooms up to par. Nothing fancy necessary but everything should work.
Mounirou ALASSANI
2023-08
Excellent customer service. Can't recall the name of the associate that helped us that day but he was awesome. Thank you. The sale gives a significant discount. Will return in the future.
Gary Palmer
2023-05
Got my summer chair cushions 50 percent off been waiting. We're 32 now 16 bucks and they were just the ones I wanted!!!!
Britt
2023-05
Terrible experience here. Older lady that works here was hateful because she was asked to do a price check on one of my items. Stood there and argued with me because she didn't want to walk 10 feet to confirm a price. Needless to say, I didn't take the attitude or item. Won't be going back. Pitiful customer service.
Rick Pinkerman
2023-12
Purchased a recliner knowledgeable staff fast friendly
amanda L
2021-05
We went in for a new sofa but the matching chair was out of stock. Sallie is amazing! She went above and beyond to make us happy. Big Lots has had my loyalty for years because of their fantastic customer service. Today is no exception. They're wonderful! 😘
Patrick helvey
2020-05
My experience today was totally outstanding!! The two sales associates, Daniel and Charlisha gave the best customer service I have received in many years. From helping me make decisions, to carrying my extreme load of merchandise to the register, and finalizing the sale with accurate cashier skills, they did it all!!I will definitely visit there again!!
Nate Loyde
2021-05
Nice, polite young man working up front. They've changed the entire layout of the store and it is definitely better. There's a lot of dead space around the entrance area. The cashier was terrific.
Preethi Gujuluva
2022-05
Nice store and has a separate section for furnitures. Took a star off because the furniture itself is just okay but The employees are very polite and friendly. Shoutout to Blake for being being helpful with my questions and Oakley for resolving my issues. If you want excellent customer service, this is the place!
Loren Fennell
2023-08
Anna is always wonderful, nice, & helpful!! Love this store, has all my needs, clean, & organized!
Sean Sarver
2023-05
The store itself and selection of items are fine, but the employees need better training. Seems like mostly a bunch of teenagers working there who don’t have much of a clue what they’re doing.
Laury Tolliver
2022-05
Shopped there yesterday and everyone was great especially a young man in the furniture dept he was friendly and very polite and very willing to help! The cashier Patty was also very nice. Well I went back today with my husband to purchase a dinette set and the experience was not good! Linda working in the furniture dept was not even close to friendly! She was assisting another couple when we arrived. We were patiently waiting for at least 20 mins while she was calling other stores checking on inventory! I get it first come first serve, but at no time did she even acknowledge us! She proceeded to walk away with that couple to the lawn and garden dept again not even acknowledging us! She could have said hi I ll be back or something! After still waiting she proceeds to tell the other couple come on up front, I’ll ring you up myself! Wait what you got 2 cashiers up front and customers waiting in the back! This was ridiculously rude! I walked over to get her name and the cashier Patty could tell that I was upset offered to help! Again thanks Patty but at this point I’ll just go somewhere else! Linda you lost a sale today, a smile, a nod, some type of acknowledgment goes along way in customer service!
Leisa McDonald
2023-05
Horrible! Went on Black Friday assuming that there would be good deals on Christmas toys, only to be told that Black Friday sale was actually before Black Friday and that there would be no sales on the original real Black Friday. Utterly devastated
Alexia P.
2023-05
The staff member was helpful and patient with me. They had other staff load the furniture in my car and showed me how to take apart and reassemble my furniture.
david witt
2022-05
There was only 1 cashier and a small line had formed. Not her fault as she was answering questions and 9ffering the free Friday product to everyone. The manager comes over and starts grilling her about where HER help was and asking where everyone was. Reading off the list apparently 1 person didn't show and the other had just left, while her immediate help had just went to break. The MANAGER (who should know more about his staff than his cashier) says "well he can come back from break"Really not a manager thing to do, in front of clientele no lessPraise to the younger cashier though, she was awesome
Trudy Bradshaw
2023-12
Got some good deals
Lee Price
2023-05
I thought everything there was 20% off but I didnt read the fine print and I had to sign up for a big lots rewards card. not there fault but it made my experience so so anyways.
Sue Fizer
2023-10
Very helpful associates and nice store!
Sandra Dawley
2018-05
Enjoy shopping there. I find good bargains. I buy most of my paper. products, laundry supplies, and some food items there for less than at the grocery store. The store and restrooms are clean, and the. Clerks and managers are polite friendly and very helpful
Paula phillips
2020-05
I remember when Big Lots first opened, they were a buy store. When store's we're closing, big lots would go in and buy out the merchandise. You can go on in the store and find things really cheap. Nowadays it's not like that, they are almost like a big name department store. Well overpriced and not worth what you're paying for. I think big lots has gotten too big for their lots. Way overpriced for the quality of things that they have.
Mary Windham
2018-05
Great spring stuff on the seasonal aisle. I always find things like that. They carry simple heat and eat curries I can't find anyplace else. Living alone and cooking for one that huge. Right now I'm about flower pots you could put in your living room. Great selection. Just drop in and see.
john brown
2022-05
Really nice store had no trouble finding anything and everyone was very friendly. Although I went in looking for 1 thing and bought 5 🤣
Georgia Ferguson
2018-05
I just love going to Big Lots, I can get just about anything I needed in a short stop.I love getting my toys for my grandkids there they like picking them out. Go I promise you want be disappointed. Low cost
Melissa Smith
2020-05
Was told today they did away with their stationary section today. Very upsetting. I buy their brand tape and my wrapping paper there every year. Wrapping paper I can get elsewhere but the tape is great and cant get that anywhere. Its the postal brand. Very disappointed.
Samia Porras
2023-06
Great prices and lots of cool stuff for everyone!!
Kelly Neff
2017-05
Absolutely the worst customer experience I've had in awhile. Went to the store looking for a bed frame. When we walked into the future area. The was only one associate there and he was on phone having personal conversation and he never acknowledge us. We patiently waited for him to get off the phone. When he did he hung up phone and left the area and again never once acknowledge us. We decided to leave and go somewhere else. Spoke to associate up front and told them about the experience. They where sorry but they called him to the front. The associate said he never saw us. Even thow we walked in front of him twice and he looked at me and made eye contact while looking for the bed frame. Whether he was busy or not he should have acknowledged we where there and he would be back. Disappointed and won't got back.
Robert Roy
2023-05
Didn't have what I was looking for. Great parking lot, wide aisles and well organized.
Carma Sample
2020-05
The staff are friendly. Parking is close. I like the affordable seasonal items. Some reasonably priced phone and electronic device accessories like Bluetooth speakers.
Monday | 10 AM-9 PM |
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Tuesday | 10 AM-9 PM |
Wednesday | 10 AM-9 PM |
Thursday | 9 AM-9 PM |
Friday | 9 AM-9 PM |
Saturday | 9 AM-9 PM |
Sunday | 10 AM-9 PM |
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