Cline's Auto Service & Towing LLC

Diley Montesano

2024-04

Our car was making a loud clanky noise, and we didn't know what was going on for hours until we had to stop and get our car towed by Billy. He was very polite and made sure the car was secure while on our way to his auto shop. He tested the car to see and let us know what was wrong, and it turned out our front left tire had lost two bolts and had the rest loose. Compared to the auto shop we went to prior for the same reason, Cline's auto made sure we got the problem fixed safely. He was very smart, lovely, and did an excellent job. We are very thankful. 👍

Shannon Richardson

2023-11

On the way to a critical job, my 2017 Ram lost a front wheel bearing, leaving me stranded just outside Rural Retreat VA. I called Cline’s and they had a tow truck to me within 20 minutes! Amazingly fast and responsive service. Billy explained that there was some collateral damage due to the bearing failure and he could get me back on the road pending parts delivery. Parts came in quickly and I was back on the road in a very short timeframe. Can’t say enough about how well I was treated and the superior quality of the work. Billy and his team at Cline’s have earned my highest endorsement!Services: Auto brake repair, Car towing

John B.

2024-02

We had a major drivetrain failure with the whole circus on board during winter weather (Dog and baby), this gentleman arrived for a tow in minutes and was able to help us get to a rental to carry on with our trip. He found uncommon parts and had the vehicle repaired in unbelievable time. As a professional diesel technician, I can assure you this is the only shop that will work on my vehicles going forward. Trustworthy and reliable service is hard to find these days.

Darren Gentry

2024-04

Billy and everyone at Cline Towing went above and beyond to help me. My trucks transmission went out. Billy came by on his way to his shop and picked my truck up. Called and got parts ordered the same day. He got the parts on Wednesday and I am picking it up today. Thank you so much Billy for everything. You have a permanent custo.er and I recommend Clune Towing to everyone. Great communication, great pricing and really good work on my truck. Took time to explain everything to me. Also much appreciated. More later. Going to get it.

Safari Reid

2024-04

I run a hotshot and had some trouble with my truck! They were fast and efficient. I was towed in the middle of the night and they had my truck up and running the next day by lunchtime, Will and Dalton, are hard-working, efficient and respectful!

Ramona Parks

2024-02

Cline's Auto Service & Towing LLC was the service that came and towed my car last night. You couldn’t ask for a more kind, caring, professional group of people. They also changed my oil a few weeks ago whenever it snowed and he came out and helped me clear off snow from my vehicle. I highly recommend Cline’s for all your auto needs.

Eliza Littleton

2024-03

It wasn’t lucky to have car trouble 250 miles from home, but it was great luck that I called Clines for help. They fixed the problem for next to nothing since it was a simple fix, and I was back on the road in a jiffy. Meanwhile the AAA service I had called for at first, finally decided to give me a call 4 hours later. Man, I’m glad I bailed on AAA!!!

kharizza empedrado

2023-12

Billy was very kind and helpful towing us and changing our tire after we got in an accident in the middle of the highway. He got to us very fast and even recommended where to fix our tire as we are from out of town. Would definitely recommend him!

Dee Gordon

2024-01

Great service, Very nice people and a great mechanic on duty. Mr. Will Hostetler. Thank You for the great service on my vehicle's. I will continue coming there for all my services in 2024. Thank you guy's. Happy New Year.

Holly Dougherty

2023-09

Cline's towed our vehicle from when it was broke down on the Interstate and fixed a difficult problem. We were able to finish our trip to Florida and return to Virginia with no problems. They were so friendly and went out of their way to help us. I highly recommend this business.Services: Auto engine diagnostic, Special vehicle towing

Sandra Brann

2023-05

We purchased a van through a private sale in Virginia. Unfortunately we didn’t get very far and it broke down. Cline’s auto service safely got the vehicle off the highway. Cline’s Auto service quickly assessed the van and reported that the engine was indeed seized. We weren’t sure if we would put a new engine in the vehicle. They were so incredibly professional and kind yet politely said they didn’t think it made sense to replace the engine. But without any pressure he allowed us the time to come to the realization we were not sold a vehicle that was worth the $3000 we paid. He kept that van on his lot for greater than two weeks while we thought about what to do. I called today to say we would scrap the van. He called me right up to be sure I gave permission to scrap the van. He said I didn’t want you to feel bad about the purchase but said if he was at the sale he would have said it wasn’t worth $300! He eased my mind that we made the right decision and cut our losses and took the van away for us. I’m in Maine but felt the hospitality from Cline’s Auto Service & Towing.

Michael L

2023-05

It is hard to put in words how truly wonderful Billy and his crew is. We broke down on the interstate and was able to make it the exit with the help of the sheriff department who then made a call to see who was best in the area and @Clines was the name given to us. Our car had to be towed to a dealership 80 miles away and without a single hesitation Billy said he can take us. Not only did he take us he dropped us off at a hotel near the dealership. Southern hospitality at its best. Thank you @Clines and Billy you made a terrible situation so much better than it could have been.

Adam Bost

2023-10

Billy was amazing by providing professional and timely service. He was very communicative, provided options for us, disclosed pricing upfront, and was all around friendly and personable. It's never fun to brake down, but we really appreciate finding honest and friendly folks to help us.Service: Car towing

David Yeargan

2023-08

Outstanding service! We got stuck in Rural Retreat from Tennessee with a dead battery on a weekend. They got to our location within 15min, diagnosed the problem and hooked us up with a new battery for a very reasonable price! Super nice employees - would recommend to anyone!!

Melody Ayres

2023-05

Last fall our RV's engine seized and we were stranded in VA and we live in the Myrtle Beach area. The only mechanic in the area that was willing to replace our engine was Billy at Clines. In addition, while replacing the engine he noticed that the our tires had dry rot and gave us the option to have him replace all or some of them. The prices were reasonable, and the service was exceptional. He kept us informed every step of the way and even called after we picked it up to make sure we made home ok. Great business....Service: Tires

Derek Wozniak

2023-05

I managed to get into a rough situation on my way from Philly to Birmingham, AL the other day - middle of the night, flat tire on a pitch black highway, and a dead battery. Cline's quickly responded, sending a driver to my only tow my car back to their shop, but he also gave me a ride to a hotel at 3:30am so I wasn't stuck without a place to stay. The next morning, they quickly diagnosed and fixed the issues, and one employee cut his lunch short so he could get me checked out and back on the road. Highly recommend these guys, super friendly and did a great job!Services: Battery service, Car towing, Auto tire replacement

Pam Russell

2023-05

My husband and I were moving cross-country and had multiple blown-out tires on our cargo trailer. The Cline's came to our rescue and had us back on the road as fast as humanly possible. They went WAY above and beyond our expectations in service, price and kindness. These folks genuinely cared! Five stars is not enough to express our gratitude for how well they treated us!

Bethanie Sweet

2023-05

I just moved to Rural Retreat and just happened to move across from Cline's Auto Service. I called Billy to ask about scheduling an oil change for both my car and my daughter's car and he walked across the road to my house and got both cars and changed the oil the same day that I called. He brought the cars back to the house when he was done. I work from home so this type of EXCELLENT customer service is so valuable to me. I will be using him from here on out for any services that I may need for both cars. I recommend him to anyone that is looking for excellent customer service from a company that goes the extra mile to ensure that their customers are well taken care of. Thank you Cline's Auto Servicing!!!! You are the best!!

Matthew Harris

2022-05

After struggling with my Roadside Assistance service through my insurance, who left us waiting on an exit ramp outside Rural Retreat, VA with a burned out clutch for over 3 hours, I called Cline's after a passing motorist who stopped to see if we were okay suggested we call them. Bill, the owner of Cline's, told me the roadside assistance service had called him for a quote, but never followed up to have them tow my car. Bill said he could get my car towed in 15 minutes and they would drive me, my wife, and our dog to the shop to get our luggage from the car. They got there in exactly 15 minutes. They even drove us with our luggage to a motel nearby. This was on a Sunday evening and we were still 9 hours from our destination, so all we could do was get a room and figure out the car trouble the next day. The mechanic at Cline's checked out my car first thing Monday morning and confirmed I needed a new clutch. They ordered the part and had my car running a day later. I was very happy to have found the wonderful people at Cline's. I would recommend their service to anyone having car trouble in the Wytheville, VA area.Service: Car towing

Andrew Elliott

2023-05

Working for a fleet leasing company I've come across a lot of Towing and Auto Services, but none have gone as above and beyond as Clines Auto Service & Towing has. From the towing aspect they were great to work with, they picked my driver up almost immediately. They were also able to get me a quick diagnosis on the vehicle that needed repair. These guys treat you like your family and provide you with friendlies service I've seen in a long time.Service: Car towing

josh b

2023-05

Got tires here the other day and they did a decent job. However, after picking up my car, I recognized one of their employees and their vehicle. So far, two of their employees have littered in front of my house in the last month. The tow truck driver admitted it was his trash in my yard and did not pick it up. I can't support a business that literally makes my neighborhood trashy. Please dispose of your trash at your business and not in my yard.Service: Tires

Jeffrey Quartararo

2023-05

My family of six was travelling across the state when we were in a bad collision on the interstate. Everyone was ok, but we were hundreds of miles from home and the car was wrecked. Cline's was called to tow the vehicle, but they did so much more! Some family members were transported to the hospital and the kind owners of Cline's went out of their way to make sure we all got reunited, got into our hotel, and even got our personal belongings from the car. Well above and beyond any expected service; this is the service you get from truly kind-hearted people in southwest Virginia! We were all truly blessed to be unharmed and to encounter such generous people that helped us back on our feet and on our way. Bless you all, and your big hearts!

Rebecca Goldup

2022-05

My daughter and her boyfriend were on their way home for Christmas. Their trip started in Tennessee and would end in NY. They lost a transmission line in Virginia and pulled off at a rest stop in Ruraul Retreat. She was panicking and they were traveling with just enough money to get through. We looked up nearby garages and called a few. Cline's knew right where she was and showed up within minutes. Got them (and her big loud dog) to the garage, checked out, work done, and back on the road in about 3 hours. My daughter said they were the nicest people she had ever met. They let us pay over the phone and the price was incredibly reasonable, tow and all. Thank you for helping get her home for Christmas!Service: Car towing

Jennifer Mosier

2023-07

Billy Cline worked me in on short notice for an emergency repair that saved my day. Fast service, friendly people, and a fair price. I could not have asked for a better experience. Thanks!

Melanie Hoffman

2023-05

Above and beyond amazing! My husband, our 3 dogs and I needed our RV towed and Clines was sent to our rescue. After breaking down right off 81, clines was sent to tow us so that we could have our RV repaired… with me being worried that we had 3 dogs, clines didn’t hesitate to send an extra car to transport us and our dogs to their shop so that we wouldn’t need to rent a car. We were certain we would have to get a hotel since it was about closing time for most repair shops… but clines got to work right away and we were back on the road in an hour! Nicest and most honest repair/towing we have ever encountered! Thank you!!Service: Special vehicle towing

Randy Lahey

2023-11

Very helpful and thoughtful shop. Went out of their way to help us after we got stuck on the interstate. Forever grateful for their service!

Angie Richardson

2022-05

My husband and I were on the way to Maryland from Georgia. Unfortunately, we were hit by a deer around 130am and had to have our vehicle towed. The nice people at Cline Towing went above and beyond to make us feel safe and comfortable! It was very scary to be in an unknown place while still a little disoriented from the events that transpired. They helped us to a local hotel and assured us that they would store our vehicle safely until we figured out what to do. My husband said he felt like he was getting a ride from an old friend. I recommend this company to anyone that needs help in this location. Thanks so much Billy and Tammy! We appreciate you and will never forget your kindness, professionalism and hospitality! God bless you!Service: Car towing

Ryan Louk

2023-05

We were on our way home from Tennessee and our water pump on our truck was bad causing it to overheat and smoke. We are so thankful to have found this shop. They got us in and out. Very down to earth and sweet people!!

Kallie Hayton

2023-06

I was told they would be at their shop in 30 minutes to mount a tire. Then a little while later someone else called and said it would be a few hours. I do not recommend using them

Max Kisielewski

2023-05

I’d 100% go to these guys for any vehicle needs they are truly genuine people, they want to make sure to get you back on the road I called them night before told them my situation and they told to bring it down in the morning and we’ll get you out same day and they did and the service was amazing definitely would go to again thank y’all for all the help. - Max with the expedition.