Northwest Ace Hardware

4.6 (432)

7650 Williamson Rd, Roanoke, VA 24019
(540) 777-1230
acehardware.com

Claimed
Hardware store
Home improvement store
Paint store
Tool store
Hardware store stocking household tools, garden supplies, home decor & more.

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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John Dipasquale Jr.

2023-12

I love the folks at this Ace. Always someone there to help when needed. They are friendly and personable. They have a Hallmark section that has all the Christmas ornaments. They also have a lot of small gift items for the kids to pick up for teachers, parents and grandparents. There is a wide selection of other "hardware store" type items. Check them out. Oh, and this Ace is open 7 days a week.

Elijah Priceee

2024-04

The service was quick and informative. I was helped by Luke and Brett, they were both polite and knowledgeable. I definitely recommend a visit!

Art

2024-01

Old style hardware complete with canned jars of peaches for sale on the counter. Friendly staff that listens helps where needed. We had to ask after looking around a bit and yep they had what we came in for. Highly recommended over ANY BIG BOX BRAND.

HensAndHounds

2019-05

Great place to find everything I needed!From hardware, tools, paint, plants, seed, grills, all my gardening needs.If they don't have what you're looking for they can order it!

Byron Powell

2024-02

Very helpful and knowledgeable staff, which is important in a hardware store.

Wayne Stanley

2024-03

Good for hard to find plumbing parts and many other Hardware items

Janet Strickler

2024-01

I went to this one because the other one was sold out of what I needed. They very friendly and helpful

Sandy Lafon

2023-10

When u need bolts nuts screws nails...ect.. couplers pea traps so fourth an such go to back Wall start searching spread the rows out and the rows and rows and slide over and rows I was sweaty lol and still had to yell for service to get coupler I needed and pea trap. I laughed and laughed at my trip to Northwest Ace Hardware .......it was a experience...but the 2 younger guys helped me and I had to Smile they kept their cool...

robert clark

2024-04

Always great selection and good service.

Wilmalee Mitchell

2023-05

Managers are great to work with when you need to order different things. I shop there all the time. Don't like those big home & garden stores workers are not all that friendly.

Edward Pomart

2023-09

A large Hardwstore with a good selection of outdoor garden supplies, items to repair the inside of your home,and helpful staff, they have fair prices.. They also have a good selection of Hallmark cards and gifts..

Lois Dawn Magill, RN, MSN

2024-02

Great store. Helpful.

Tina Williamson

2023-11

My favorite hardware store. Great service and friendly staff!!

Buddy Rathmell

2023-06

The staff is always helpful and friendly. I bought my chainsaw here and have made multiple trips a week for the last year during our renovations.

Mike Johnson

2024-05

Excellent hardware store and Hallmark store.

Gary Miller

2023-07

Dee was so friendly and helpful, she went out of her way to help us find what we were looking for. She actually called other stores to find what we were looking for.

Guy Swartwout

2022-05

Great friendly customer service. A real community resource. The best place for birdfeed. This store comes out on top in most categories. Even if a few prices might be little higher than Lowes, the overall selection and experience is much better. Of course some things can't compete like lumber, but at least I have a much better chance of finding my hardware at Northwest Ace.

Lou Gardiner-Parks

2023-10

There's a lot of variety, including hallmark cards and gifts. It's chaotic, like a dollar store, just with much nicer staff.

Clifton Paige

2022-05

This was my 2nd visit in a week..everyone was super helpful and friendly. I called back and the lady went to check the availability and then told me how to order it..she also invited me to come to the store..I drove past 2 stores that were closer because of how nice they are..will be coming back

Robyn Miller-Brooks

2023-07

Usually come here when looking for specific odd items I cant find at Lowe's or Home Depot. They're a bit higher priced, but worth it when you cant find what youre needing elsewhere.

Mark Wheeler

2023-05

A nut came off an axle of my 99 year old mum's rollator today while we were at an appointment. The wheel fell off when we got home. I took a picture of the part on another wheel and took the wheel and axle with me.I showed both to a nice young man who immediately knew exactly what I needed.I got a spare just in case. LOL

Caden Marshall

2023-05

Good place with alot of tools to help with all your needs. I'm rating four stars because there were not alot of workers there to help. Other than that great store

Christopher Thayer

2023-05

Just shopped here. They are currently out of power but associates still get exactly what you need if they have it. Adapt and overcome! Very good work by the associates here.

Dondi Severs

2020-05

Didn't find exactly what I was looking for but didn't spend all day looking thanks to their knowledgeable staff. Did pick up some things I needed like filters for my heat pump which were reasonably priced and mine are an odd size so it's nice to know they're readily available here.

Jedediah Bowers

2020-05

This place is a great place to go for all of your hardware and houseware needs. The staff is very friendly and outgoing. It's very nice to go to a place where the employees get you with a smile and sont mind helping you find what you need and this place does exactly that. Have been here a few times and was helped by a young girl named Grace and she was absolutely wonderful! Great job guys! I will definitely shop here for all of my needs!!!

Kenny Wayne Keith

2020-05

Love this place. I know you will say but it's more expensive than the big box stores. Yes, it can be on some of the things and also is cheaper on some of the things.Here's the deal though! They carry items that are more unusual and you cannot get in other places. They are owned by local people and in several places around the valley.I don't need to persuade you to be a customer because the those who know what is happening know that Northwest Hardware is a great hometown business and our local place to get all your garden, home repair, and Home protection store.

Scarlet Wirt

2022-05

Went there Friday before the snow storm to get a kerosene heater, thankfully they had some!! Lowes had sold out Thursday morning! Who would've thought that a small store would have it in stock better than a big box store!! Kudos to Northwest Ace!!!!

Karen Sanchez

2022-05

Love the wonderful merchandise in that store! There are many Whimsical items for the yard also!A fav of mine- mason jars with solar lids and lightning bugs inside! Bought two, one for me and one for a friend. The "egg" outdoor grill- terrific! I bought several items...Fav place to shop. Karen Sanchez

Sarah Meadows

2021-05

My home improvement home away from home. I can find almost anything I need here and I feel great about supporting local small business instead of big box stores. Employees are always helpful and knowledgeable. I love this place!

L

2022-05

Single experience here was not pleasant. Was traveling through during a move and needed to return an item I had bought at a local Ace Hardware in Knoxville Tennessee. The manager Jason would not except the return because he stated it was a “ homegrown” item not carried in the Ace warehouse. Item was new and I tampered I’m the bag with receipt. So I called local manager in Knoxville who said normally they will add the item in their system to keep customer satisfaction prioritized but not the case at this Ace. Provides feedback to Jason that A e should make customers aware of this unknown obstacle. Glad I’m just passing through and will be contacting corporate Ace to get there advice.

Opening Hours

Monday 7:45 AM-7:15 PM
Tuesday 7:45 AM-7:15 PM
Wednesday 7:45 AM-7:15 PM
Thursday 7:45 AM-7:15 PM
Friday 7:45 AM-7:15 PM
Saturday 7:45 AM-7:15 PM
Sunday 9:45 AM-6:15 PM

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