Lowe's Home Improvement

Alan Lawrence

2024-04

On this visit we were looking for a washing machine since ours had died. Plenty of selection. We bought it on Sunday and it was delivered to our home the next morning.The salesman was pleasant and knowledgeable. The two delivery guys were strong, pleasant, and efficient.Our house has a scary staircase to the basement, but it was not a problem. They also took the old dead machine with them.

Eric Gattis

2024-02

Store is always clean and staff are always friendly and willing to help. I don't know what happened but I've watched this store do a complete 180 over the last couple months. Before, it was like a ghost town when looking for help. Now, i can't finish a shopping trip without being asked if need help. Awesome work on improving this store!

Lawrie M

2024-01

This those has great employees which makes it easy to find whatever you're looking for. They are always fully stocked and have high quality product. It is one of my choices locally to go to get any hardware or garden supplies.If you have found my review helpful please give me a thumbs up 👍 and feel free to follow me for future reviews.

Charlene Woodby

2022-05

I was browsing the garden center to see what all I want to add this spring. Plants are healthy (even with the cold snap this weekend) there are varied sizes to choose from and the prices seem reasonable for the high quality of plant

David McDonald

2024-01

Lowes has a lot of the things you need and often at good sale prices. What they don't seem to have when I go there is an employee that is available to help you with what you need. So I went to home depot and actually had employees ask me if I needed help and they gave it.

Salem Gagliardi

2024-01

This review is for a deck we had built through Lowes (they employ one of their contractors to do the work). The first appointment they had was months out, and we paid IN FULL when we made that appointment. Appointment day arrived, and no one showed up. Lowes chased the contractor around for over a week before they called and said they would come the next day. They did not come. They no call no showed again. Finally, they managed to show up randomly and do the deck. The deck looks sturdy, but things are obviously rushed (cuts don't really match up, one side rail is slightly too short, other side rail is slightly too long, etc). The construction company they used was George Owen Construction and I most definitely would never recommend Lowes or that construction company for obvious reasons.

Keith B

2023-12

Had to make a return this morning. Walked in, had 1 person ahead of me at the return counter. Who wasn't returning something, but rather picking up! Ok, no problem. However the older woman didn't acknowledge me. Fine. 11 mins go by. FINALLY, she asks "who's next?" I get to her register, still no eye contact. Then she tells me "to wait a minute." She had to do something on the register/computer. (So why bother calling me to the bloody register, if not ready for me?!) Still no greeting nor eye contact. Looked at my item, asked for the reason of return, whilst still no eye contact. Processed return, TOLD me to sign something, handed me a receipt. Still no eye contact! I asked, 'is that it?' She replied "Yes" whilst looking at the register. Never looked up...never said thank you or have a good day.... nothing but absolute rudeness throughout the entire encounter. And mind you this was approximately 9:30AM!

Jeannie Kieselburg

2019-05

One of our favorite locations! We have spent the Summer/Fall of 2018 renovating the interior of our 50-year-old Houseboat...I was in this store EVERY SINGLE WEEK for paint, lumber, hardware, trim, and online order pickups.It's been a lot of work, but Lowe's had EVERYTHING we needed, which helped so very much.Thank you, Lowe's on Challenger!

JP Aus

2021-05

The employees were great and it seemed like there were plenty of them. I don't know if it was a shift change or if this Lowe's was just fully staffed, but it was nice. I did not give 5 starts as not everyone was wearing a mask. You would think that in 2021 that mask would be required (like their sign on the door said). The store itself was clean and orderly.

BPSpeed Productions

2024-02

Management sets interview’s that they forget to have anyone on site to run. It is terrible to set time out of your day to come to this location in hope of obtaining employment and instead get treated like a rug. Grade A poor management

Jay DiPasquale

2024-02

This Lowe's is a little bit better than most of the other Lowe's stores in the area because of the associates. Most of them, not all, seem to care about the customer and how to take care of them. It is also not quite as busy as some of the other stores.bi love the fact that there are reserved veteran parking spots and with my retired military ID, I can get 10% off of Murray of my purchases.

Anthony Duke

2024-02

I like lowe's and usually and have good experience but last time I made a purchase for insulation and I ordered online and payed upfront but then they canceled the order saying it was out of stock also purchased electrical wiring and they gave me the wrong wire but than that I like lowe's

Nina Blankenship

2024-02

I asked one little boy to help me to find a light bulb and he told me where they're over there then I went and got another guy a young man and he helped me and he was super nice

Kat GD

2023-10

Wonderful staff and the aisles are neat and organized! I love the " help" buttons in every department. Makes one feel as though you own "life alert" device while shopping at Lowe's!

Robert Hardin

2024-03

Great customer service. Tammy always friendly service checking out and giving Jack attention. Very helpful loading the truck.Lot of sections moved to different locations getting as bad as when the grocery stores move all their sections.

bowman knows best

2023-05

Lowes has what I need 98% of the time. Staff is always friendly

Bruce Whear

2024-01

They need to open more registers with cashier.I don't work at Lowes so I should not have to checkout myself

Amelia Clay

2023-08

Jeremy in the paint department (older man with glasses!) is amazing! 10/10 service! So helpful and personable - answered all my questions and even showed me the best lightning in a different aisle to view my paint swatch in!

T Campbell

2023-05

I really shouldn’t give this a 5 star review yet, but William the manager deserves it. Give him a raise. I ordered doors before Halloween, just now getting them installed. Had numerous set backs and issues, William was very helpful and responsive as a good manager should be. I appreciate you and your team. Waiting for the last set of doors to be installed tomorrow. All should be good! Thanks again!

Lisa Wilson

2023-06

I'm so thankful for Chris in the appliances dept. He really helped m narrow down the best option for a washer and dryer that was within my budget, came with a warranty and could do all of the things I needed it to do. I'm so happy with my purchase.

Anthony Fisher

2023-09

Never had an issue with receiving cash back for a return when I have the receipt and used a debt card. Today I return items and was told I could not receive cash back. The man at customer service put it through back to my card before asking and before I could tell him I wanted it back in cash. Now I have to wait until the money hits back on the card. Frustrated because I was going to take that cash to get other items at the store. I will go elsewhere to get the items I need. I will also be cancelling my credit card for Lowes. I will also take my larger projects elsewhere. This is just another problem on top of the other issues I've had out of this store. Store 1764 on Challenger Avenue in Roanoke. Terminal 17 @ 12:04:04. Home Depot now has my business.

T

2024-04

Lowes is always stocked, clean, and almost always has friendly and helpful folks working.

Heather Simpson

2023-05

Never never never ever get Lowes to do a job for you!! Never! Find a reputable contractor who specializes in what you need and hire yourself. After Lowes messes up, they do not come back. After 1.5 years of trying to get them to fix what (they agreed) was installed incorrectly, they are finally supposed to be coming today. I’ve spent hours and hours on the phone. No apologies, just excuses. If contractors are too busy, wait. It will be worth it not to deal with Lowes. I can’t say enough about how poorly my situation has been handled.

Barbara Fulgaro

2023-07

I have to give kudos to assistant manager William who got me my grill delivered by father's day. It was initially delivered on Friday but was returned because the left door would not open because of a missing latch. I called to complain and William got on the phone and said he would try to look at the grill, and get it to me the next day. Thank you William, we are grilling steaks today on Father's Day because you went out of your way!

Wilmalee Mitchell

2023-06

This is one of the worst Lowes I have ever seen. You call and you can't get a manager to answer. I think all Lowes needs to close or get new managers. I ordered a Whirlpool chest freezer and it is not worth $600.00. I will never have anymore dealing with Lowes. They don't care anything about the customers.

Cindy Bell-Parsley

2023-05

Absolutely love the employees at Lowes in Bonsack. No matter what I am looking for there is always help, or will call for someone else if not familiar in that particular department. Would love to remember all the names, but I shop here regularly, and don’t want to leave anyone out; everyone is so very kind, patient and happy to help, even when I can clearly see they are busy working. Wish it was like this everywhere. Thank you all so much for your hard work and dedication. Your customers appreciate you!! 🤗

James French

2023-06

Susan and Matt in returns went out of their way to help with a return. Wish more employees at other stores,not just Lowes,also were this courteous and helpful. Thanks to you both.

Monique Preston

2022-05

This review is based on my experience with an employee by the name of Lorrie in the hardware department!!! Very charming, beautiful, peaceful, perfect, knowledgeable, helpful, over and beyond when it came to help!! A wonderful asset to this company and location!! I came in early this morning and her customer service is still on my mind!!! I will definitely return. She honestly deserves employee of the year !!! If I could give her one out of ten I would give her 100 absolutely satisfying

Dian Thompson

2023-08

Excellent customer service! Every aisle we turned down someone was asking if we needed help. Friendly employees!

Anne Waelti

2023-05

I would give this store zero stars if possible. We ordered a washer and dryer 10 days ago and was supposed to take delivery today. Got a call last night to confirm that delivery would made between 8:30 and 12:30 with a call from the driver 30 minutes before delivery. Waited until 2pm and called Lowes about where is my delivery. Long story short, after waiting on hold for over 45 minutes, hung up on 3 times as call was being transferred, I finally got a manager. Delivery was attempted, but No ONE ever called prior to delivery. Delivery people said the delivery was made at 1:16: Lowes manager said delivery was 11:20. Delivery people never called. I had been waiting at home. They left with appliances and said the driveway was to narrow. I told the manager that we bring a camper up and down the driveway all the time. Manager was silent. I asked him what he planned on doing and why did we never get a call. He never offered to check into anything, never offered to look into the matter, never offered an apology. Nothing. If this is a good business model then I hope they go out of business. 10 days later and an hour plus on the phone we still have no appliances.