4.3 (555)
4350 Franklin Rd SW, Roanoke, VA 24014
(540) 772-2771
local.biglots.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Autumn Awesome
2023-05
Above par, clean, organized & a great selection of decor, snacks, furniture, pet clothes... Clean bathrooms and friendly staff. Will spread the word and hope to be back sooner than later!
Roger Cassell
2024-01
Nice and clean restrooms great prices on the products and nice people who works there.
John Greenway
2023-05
Very friendly and knowledgeable staff. Willing to go that extra mile so that you are able to enjoy your shopping experience. Their staff are very passionate about helping the customer by giving you the courtesy of great customer service. Well mannered and enthusiastic in their approach. I definitely recommend this establishment to anyone that enjoys a pleasant and hassle free shipping experience.
Theresa Baker
2024-04
Staff was friendly. Prices are good.
B. Dennis
2022-05
I placed an online pick up on store order, and everything was perfect. No problems in product availability, payment and the cashier was very cordial and helpful. I briefly browsed the store, and noted that Halloween deco is now half price, and their Christmas goods are available. The store seemed clean and relatively organized. The prices were high , especially in foods, as WalMart is definitely more economical.
Wendy StClair
2023-10
The store was loaded with bargains and the staff was very helpful and full of pep.. it was a great experience
Tommy Blankenship
2020-05
They got a LOTS of great items. Clean, organized, and most important friendly staff.
Addison Martin
2023-05
Very clean store. Very nice and helpful staff. Great selection of items.I was surprised about the Broyhill outdoor furniture availability. Many items are online only, plus shipping.
E Lynch
2023-05
Service was great. Needed help getting item high up & didn't have to wait long at all. Check out was quick & friendly but again this was Thanksgiving.
Damon White
2020-05
Unexpected finds, in a good way. I hadn't really shopped in a Big Lots in a while. Stumbled upon a few things I wanted from name brand companies at great prices. I was pleasantly surprised. Store was clean and well stocked and the people are as friendly as you ever find in retail anymore.
mycatisaudrey
2019-05
One of my favorite stores. I love the food section, you never know what you're going to find. I enjoy cooking and trying new things, but I love that I can do it cheap in case I don't like it. They have a great furniture selection, I bought most of my livingroom furniture here. I love the seasonal items, especially when they go on sale. There is plenty of parking space, and the staff is super nice.
Monique Loving
2021-05
Staff very pleasant. Very helpful as well. Always very clean💖 They never have any bathroom tissue when I need it, but you can see that they feel bad for that and doing everything they can to get what you need. This is such a wonderful store indeed! One of my favorites by far💖
CARROLL BALDWIN
2023-10
Was wonderful. Everything I needed was there. Christmas things already out.
H Phil
2018-05
Very neat and clean store. It is fun to look and find different things. Price is not bad. All employees are kind and sweet except one and he was rude. As he walked passed us he didn't say anything and he smelled of alcohols Wich my children said he stinks. He didn't smell like that when we walked passed him before he walked passed us walking out to the parking lot but he did coming in.
The Jester
2022-05
I mean its a big lots. They are pretty much all the same so i will judge this one on its customer service which is beyond exceptional. They are always so kind and willing to help us. There's a guy with short hair that goes between the registers and the floor and he is always super helpful.
J3nny
2023-10
Besides the pets store, Big Lots has the biggest selection of doggy clothes!!
Katie Boitnott
2021-05
I have looked everywhere for the NikLNip candy and no one had them. I came in looking for exactly that. I still had trouble finding them and Alex found them and also let me know what the other stores had. Great customer service and very clean store. Will definitely be returning.
A Michaels
2023-05
Great store, CLEAN, ORGANIZED, and FRIENDLY/ HELPFUL employees. I really enjoy going to this one. ( not many I can say that about ).
D E
2018-05
Big Lots! I can remember when it was the store that only had over stock and discontinue stock from other sites. Now they are fairly consistent in what they have. Prices were better back then but it was hit or miss for what they'd have. Today the store is much better maintained and it's easier to find stuff. Staff at this store is always pleasant and helpful.
HensAndHounds
2019-05
Picked up a lot of Christmas decorations here.They had quite a huge selection!Great prices on towels, sheets sets, linens.They have a lot of housewares but also they have groceries!Looks like they have great prices on furniture too!
Peggy Swaine
2020-05
I was at the store to purchase some items, I shop there on a regular basis, and today I experienced very rude Cashier (Angie) she wasn’t pleasant, didn’t smile, or inquired if I found what I needed. Then when I gave her my money for my items she threw my change and ticket on the counter. Very poor customer service.
Blake Prim
2019-05
I have nothing negative to say about Big Lots. Each time I go, I find great deals and things I'd love to buy. I went a few weeks ago and was blown away by the types of Halloween decorations they have for sale. I know it's a bit early for Halloween but man what a selection.
Linda Cassell
2023-05
WOW. Big Lots has changed TOO much. Food and makeup is higher then Target and Walmart. Not the place to get bargains like it used to be.
Tim Amos
2023-05
Black Friday deals were great. Best Big Lots store around. Super helpful staff.
Sherry Cline
2023-05
The employees were great. I got there 10 minutes before close yet they were still nice
Somona Stacey
2021-05
Store was clean and organized. Items were easy to find. Seasonal items were set together in that particular area/shop. Front end associates were friendly. Parking lot and entrance were also clean.
Lori M. Lamey
2022-05
After going to Lowes and Home Depot, I found what I needed at Big Lots at such a lower price. The employees working today are in the midst of the Christmas season with all of the hustle and bustle it comes with, yet they are smiling and laughing and making it a light atmosphere.
Ashley Laffey
2023-06
The store itself is nice, but when talking to Richard on the phone, he hung up on me halfway through our conversation...
T C & T C
2021-05
The store is always clean and the staff is friendly. Only one complaint: the toiletries and paper products are not discounted enough to purchase them. Other than that.......................I love it.
KenTIP
2023-05
Nice environment, the Christmas stuff is so cool here, half the store is Christmas stuff mid-late October but that's fine.
| Monday | 9 AM-9 PM |
|---|---|
| Tuesday | 9 AM-9 PM |
| Wednesday | 9 AM-9 PM |
| Thursday | 9 AM-9 PM |
| Friday | 9 AM-9 PM |
| Saturday | 9 AM-9 PM |
| Sunday | 10 AM-9 PM |
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