PetSmart

JACK DANIELS

2024-04

so I just want to put it out there that the steps being taken to sell a pet are not being met! I sent my relative to get a guinea pig told her they would walk her thru the whole process..... she comes home with a mouse cage and hamster food with a guinea pig for a pet. I had to go back up there and get it all right myself. I went there to get a small animal he goes yeah I gotta get the paperwork be right back.... ok I herd him at the fish wall for like 30 min after the fact never said a word to me he's up on the ladder getting fish and going over the whole tank for this guy. I walk back there never get acknowledged nothing. He comes back to me 40 min later oh sorry I didn't think grabbing a fish would take that long. It's just a lack of customer service there. I wonder if people are knowledgeable about pets cause I worked there 8 years I know! I also know I got the pig home and it's got scabs all over it and missing fur now you tend to the pets food and water twice a day and refills so how are they missing seeing a sick pet

Ebony Mitchell

2024-05

I stood around for 15 minutes in plain sight waiting for help to get crickets while two ladies had their 9:30am chat.

Sarah Dacey

2024-01

Grooming here is ridiculous!!!!! I brought my dog in for a mail trim. Walked in and didn’t get a friendly hello. One lady was just standing there not doing anything. I kept asking for a nail trim and she said in one second. Well that one second turned in to 15 minutes. Three employees walk in the grooming center and just walked past me. There was only one dog being groomed so I don’t know why they wouldn’t even acknowledge me. Won’t come back to that grooming salon!!!!!!

SweetPea Schmitt

2024-01

Went to find help for my cat. She was licking her paw and making it bleed. I spoke to a young lady, who was completely rude. I politely asked her to guide me for the right product. She wouldn't stop stocking, wouldn't look at me, and told me she knew nothing about cats. If I worked at a pet store, I would learn basics about the products I sell wether or not I had an animal. I left her and searched for a collar of shame and or a gel product to stop my cat from licking. Neither could be found. I believe if the lady couldn't help, she should have referred me to someone else. I even asked her who else could help me and she said no one. Come on, how lazy can you be. ..

Beverly Owens

2024-04

What's to say.PetSmart has cornered the market for all things pets.I am using Amazon more lately. Better prices and brands varies. Also I don't have to enter an actual store to purchase.

Big Daddyd

2024-01

My wife went in to get a shirt for one of our cats. No, we aren't those kind of people who typically put clothes on animals but this poor guy keeps picking at a spot on his back until it is raw and the vet hasn't been able to help. The shirt is made for a small dog but with a couple of modifications it helps keep him from hurting himself.

James Whittemore

2024-02

What is going on Petsmart? This store was once one of the better stores I've been to. Now, store looks dirty and messy. 4, not 1 or 2, but ALL 4 puppy food options that I am able to feed my puppy are out of stock. All over Richmond. Get your mess together Petsmart.

Domin Brooks

2024-04

David was really rude. I will not be coming to this particular store as long as David is here. Make David learn customer service.

Liyah Michelle

2023-08

Jonathan did an amazing job , my dog looks perfect thank you so much you did great !

Queen Muni

2018-05

Absolutely a great visit. They honored my coupons for the CHI dog shampoo I wanted. GREAT deal. I paid maybe $20 bucks for a good amount of shampoo for my pups that will last a while. The grooming salon also did a great job with my two dogs and offered an additional discount. They smell so good and I can rub them now without shedding. VERY satisfied for a great price.

Shannon Roulet

2019-05

Really helpful and nice staff, but it seems to never have any of the little animals you can look at like snakes and birds. I just want to see them. Where are they?

Treshanna Randolph

2023-05

The worst service ever!!!!! I picked up my dog from petsmart, my dog is a shih tzu but he looked more like a Chihuahua. Petsmart cut my dog fur to close which I never asked them to cut his fur that close, and they never asked me what type of cut did I want him to have, needless to say when I came home and seen him in this manner I was furious! I called petsmart they were closed, I then called the corporate office which was a waste of my time, because they couldn’t even provide me with the store manger name of the white oak location in Richmond Va. but they are supposed to be corporate. I was told that someone would be in touch with me in 48hrs. Not good enough! They have chopped off all of my dogs fur and I want a FULL REFUND, the service is not what I asked for. My dog does not look fluffy like he usually does, he looks very scary to me.

randall paulenich

2022-05

Charity did a great job of grooming our dog Joey. Gave him a Pawgress report too. We will be back.

Janelle Baker

2022-05

They cut her way too close and ended up cutting the back of one of her legs. They took her to Banfield and now she’s in a cone for 10 days so she doesn’t mess with the glue that’s keeping her wound closed and she has to take two different medicines twice a day for 10 days. Needless to say I’ll never go back for grooming services.

Jessica Brown

2023-11

I had my appointment set up for 7:00 when I send my Dog to the groomers to get clean and furminated. around 7:20 we we're at a restaurant waiting for our Dog to get groomed. out of nowhere they called us to get the Dog out of the groomers because they told me my dog had an accident on the floor and they refused to clean it up. sadly every animal pees and poops it's not something we can't control it's part of everyday life unfortunately it was their Job to have my dog clean and brushed but they refused to do their Job their Excuses was unacceptable this is the last time I'll be seeing them again

Katherine King-Walker

2022-05

The Store itself is fine, but grooming services is awful. They shaved our boy half way and called me saying he was “stressing.” When we got him home, we saw that the clippers were used way to close to his skin, like the groomer was rushing and probably cut his skin. Just had another grooming yesterday with a totally different place and he did just fine and looks wonderful! Will never go back for grooming services.

Emily Gordon-Agarrat

2023-07

Good prices, great service, and don't forget to sign up for the perks

Rickey Tollar

2022-05

The gave my Dino Ziggy Tollar the best of everything. Thanks Charity for taking care of my dog.

Jarrett Rodriguez

2023-05

First impressions, they’re clean! Maybe even adopt a kitten?

Deborah Quartz

2023-10

Spent a pretty penny getting my cat groomed here I also had to spend to get her vaxxed before the appointment all for her to get fleas and get my other cats and home infested. The grooming was fine but my god it was no worth it.

Ajax Milling

2023-06

The store manager, Josh, broke ADA laws and harassed my father about his service dog. We're in the process of filing a complaint. We used to love this store, every single employee except Josh is absolutely wonderful and sweet. We have NEVER had an issue at this location before, it was our favorite pet store in the state.

Melvin Gibson

2024-02

Very nice, and they take good care of your pet.

Kristie Holliday

2023-11

I love it because you can bring your animals! The staff were very friendly and helpful.

Lamar

2023-05

AT ALL COST STAY AWAY FROM THIS GROOMER. If your dog has any matting they will suggest cutting them out and leave your dog BALD. I MEAN DOWN TO THE SKIN BALD and they will tell you that's our policy to cut them that low. I tried to give them another chance. My dog was the last appointment for the day and I swear they didn't want to take her in. They found EVERY REASON. NOT to groom her. They claim she was so matted in her hind legs that they could not bathe her. Now keep in mind that her hair is very short and we brush her at least four times a week. There are so many groomers who are 10 times better than this place go there instead of this PetSmart. I wish I could give them negative Stars

UnderRated Boss Boutique

2022-05

I will never go here again. Bought a hamster as a latte Christmas gift for my kids on 12/29, on 1/22 the hamster was dead. The rep told me they last 1-2 years. I called hoping to get another hamper since I bought the expensive cage and everything else there. Both reps who answered didn’t care and told me it was over 15 days! Like what? U can’t replace a $15 hamster and keep a customer because of 3 extra days?? They referred me to corporate. Long story short, I will be returning the cage and everything I have today with the dead hamster in it😞 my 6yr old daughter cried

Shannon Okum

2024-02

Convenient place to pick up pet food and supplies. Usually clean.

Charlie .Scirbona

2023-05

The cashier was pushy and rude. I was not interested in signing up for their membership, and he would not let it go. I asked him to stop and he continued bother about it. I left without buying anything. Got the same items. Across town at the pet smart and they didn’t bother me when I said I wasn’t interested in their membership. Lesson learned, don’t go to this location, schedule online deliveries for pet food if you can.

Tabitha Robinson

2023-06

I just took Ivy to see Johnathan Brooks. I was suppose to have brought Ivy back at least 2 weeks earlier than I did because of all the hair shedding. Johnathan was so gracious and diligent in making sure that Ivy was properly bathed and brushed, even though I was negligent on my end by not bringing her in. He even took the time to call me and remind me that she was overdue for her next grooming session. This store has no other dedicated team member like him. I travel all the way from North Chesterfield for his services. He is professional and kind. He knows exactly what he is doing. Give this man a raise already! Ivy will see no other groomer ever!

Hope Macklin

2023-12

We love Pet Smart they are literally our one stop shop when it comes to our four legged son.

LaTesha Sharpe

2019-05

I take my dog to get groomed here and the groomers are always nice and greet you with a smile.