PetSmart

W David Jones

2024-04

Clean. Very clean. Register clerk was genuinely friendly.Saw several cats that were amazing. Staff took pride ensuring that the cats were well-groomed, comfortable, and available for viewing.Shelves were stocked more than adequately and kept very neat.I found my visit there very satisfying.Only thing I didn't really like was the higher cost for the dry cat food I bought. Price continues to climb; in 6 months, the price has increased almost $10...inflation is just another form of GREED.

Caio Bailoni

2023-06

I have no words to express my opinions.My dog came back with terrible allergies from the pet smart, itching like crazy and we had to take her to the vet.After some screening they found several hotspots and wounds in the skin around her neck which could be the tight leash or bad handling, which she didn’t had before, they veterinarian had to shave a big part of her neck to try help with the healing.Also she had to take a very expensive shot for the allergies, and last but not least I’m still having a hard time to understanding why they completely cut her whiskers and eye browns.I never seen this before, and I called to ask about it and someone told the groomers do that all the time, again I never seen this before.

Lizzie Bowes

2023-12

The customer service is amazing! I have been helped by Toby the past few times I’ve gone and its so clear he cares about every animal big or small. He has been great with helping me know what I need and what I should do to set up my fish tank and is awesome at building relationships and holding conversations with customers!

Lane s

2024-04

I’m in shock by pet care at this store.They sold me a bearded dragon with a very critical upper respiratory infection.Took him to another petsmart and they said this should not have been sold to me.They also put my bearded dragon in a moist cup to take home…. It’s a desert animal…. No wonder it has an infection.He’s at the vet now and he’s most likely not coming home.

Joanne Harris

2023-12

Talk about GREAT customer service!! The employees and managers here are so helpful and thoughtful. They truly work as a team and put their customers first. The hard work and dedication they offer is supreme. Thank you Callaway and Kat for your great customer service today!

Addison Dodge

2023-08

It's a great store to find pretty much everything you need for your pet. I love that they let you bring in your pet! Sometimes, pets are brought in from non-profits like Purring Hearts of VA to put up for adoption.

Brandy Custalow

2024-03

I wish I could rate zero stars. Please please please if you care about your pet please do NOT take them to get groomed here. My dog was not only hurt after her appointment but they accused her of trying to bite them when she has NEVER bit or even acted aggressively towards anyone. They were all rude, and acted as if they care but they really don’t. And everytime I go in there they are literally man handling all these animals. The staff is horribly rude and down right hateful. They all look disgusted when you walk in like they have better things to be doing than their job. And in my they are racist and they think they know what they are doing after having 3 days of training. Please spend the extra money and take your fur baby to a legitimate groomer or you’ll end up spending thousands at the vet.

Diana McDermott

2024-01

Cameron was my cashier and he was very friendly and helpful. He was super nice. Will be returning for such nice staff

Curly Fries

2024-03

Clean store . The store needs better management . Went to purchase a $700.00 conure and can’t get the assistance for the sale . The lady at the register was kind but they lost a sale of a bird that needs to get out of that place . What a disappointment .

Carlton Burke

2024-02

Very clean. They have a much better selection compared to other retailers selling pet items. Thank you!

Matt Meyer

2023-12

Haven’t had an issue with the place other than the old man cashier that got snotty with me trying to price match. Sorry for inconveniencing mr.ceo cashier man

Starr “Starr” Rhodes

2024-01

I went to PetSmart because I was looking for a dog stroller. Through their word to their starting at $119 to $139 I think that's how I need to be ridiculous and those solution have to cost that much and they should have more than one style there.

Kailyn Bickerton

2023-08

They're super helpful here! So kind. We bring our pup in and they always say hi with a little treat. Good selection of products. Toby is also an amazing associate! He helped prepare us with new items when we adopted our puppy.

Life with Laura

2023-07

I came for the fish stuff and this location did not disappoint. I was promptly greeted by two employees who asked if I needed any assistance. The store was nice and clean and had so many options to choose from as well as everything being well stocked. The best part about this location was seeing that they keep all of their Betta fish in tanks vs tiny cups! It made my Betta loving heart SO incredibly happy to see this type of care being given to them. Not only is it better for the animals but it also gives new Betta owners a better understanding of what type of care these fish actually need. I wish every fish store would shift to this practice! Bravo! I will be back to this location for more aquarium shopping.

Victor Teleuca

2023-11

Animal abusers. The conditions the fish are kept in are horrendous and outright animal abuse. The Betta fish barely survive in 500ml jars, and the aquariums are overfilled with lots of dead fish. The most shocking was when I told the staff about the dead fish, and while laughing, he replied:"Don't worry we'll clean them up."Please do not buy anything from here and please report them for animal abuse.

Oliver du Cille

2023-11

Super nice staff. Talked to one of the trainers about my dog for 30 minutes. Gave me a lot of pointers and coupons for her classes

Brian Fleming

2023-12

Helpful staff, nice environment, a doggy superstore and my favorite pet store. Excellent selections

Agos Terracino

2024-04

Great staff! Toby was very helpful and polite!

Lauren Epps

2022-05

I made the unfortunate mistake of leaving my babies in the care of the grooming salon, in particular Aimee today. I have now spent my afternoon In the vets office, as my Yorkie was limping after his groom. The vet examined him and felt swelling and said she thinks it’s soft tissue damage, from his leg being grabbed too hard during his groom. I’m disgusted and sickened that a groomer would be so rough with a ten pound dog. She wasn’t grooming a Rottweiler for God’s sake. Petsmart paid my vet bill, but that will never make up for my baby being injured at the hands of a careless groomer. Stay clear of this and ALL petsmart locations.

Daniela Otero

2023-08

bad service. my daughter wanted to buy a hamnster and the attendant decides that I have to assure her that I should buy it so that she can show it to me. the hamster was on the highest shelf and it was in her house sleeping so she wanted me to buy an animal without seeing it and without my daughter liking it. very bad service

Hazel

2023-07

I usually don't leave bad review at first. But this man doing this a second time. Forced my hand.We have 6 large fish tanks at home, and this store was our favorite location for the past 5 years to purchase fish supplies because this location is the closest store from my house. But we decided to not going back here again. Every time we went there, we had a bad experience with the cashier's name, "TOBY or TOBI." He seems like a new employee. He is extremely unfriendly and rude.1st time, there was no customer in the store. He was at the cashier's desk, and we were in front of the fish display area. He yelled at us, "Hey, don't touch glass!!!!!" Even we were just watching animals without touching glass. so I yelled back at him. "What? we did not touch the glass." Then he said, "At my angle, it seems like your son touched the glass. If you touch the glass, there will be left fingerprints. I just said what I was supposed to tell to the customers."Again.... we have lots of fish tanks, we've visited PetSmart many different locations, but no one never once told us that, and no one treated us like this.2nd time, our plan was getting genie pigs today. There was no customer in the store, the same guy name is "TOBY or TOBI" followed us from the cashier's desk to the fish display area and said to my 3 years old son that "Hey, Do not touch glass" then he rolled his eyes on us. So we ended up not getting anything from there because of how terrible his attitued was. He doesn't seem to have any knowledge about animals, and he only knows how to be jerk to the customers. He needs to learn how to talk nicely to the customers especially children that are behaving.Lastly, we talked to the store manager, and she was very friendly and she said she will handle it. I hope he learned something from his rude and unprofessional behavior.

Ashley Riley

2023-05

I am currently trying to upgrade my fish tank and when I walked up the guy told me I needed to wait to come in. It was at 8:57 am and people were going in. Then, when I finally walked in, no one greeted me or asked if I needed any assistance. There’s no carts to put stuff in and only baskets. How do they expect customers to put a 10 gallon tank in a small basket? Will definitely not be coming back to this location.

Janet Robinson

2023-07

This is a decent paetsmart. I recommend it over petco for sure. I come to get supplies for my leopard gecko Jenny. They usually always have fresh crickets, and if they don't you can get a coupon for 25 free crickets! If you're nice and a regular they will give you more :) they also have cats for around $150 to adopt through a third party. They have young ones sometimes and sweet older cats looking for a good home.

maria kokoris

2023-05

Loved visiting with the adoptable cats. There was a manager there years ago who worked with my German shepherd and I. Not sure if she’s still there or not but a wonderful staff person.I saw staff ask other customers for help. That was nice. I asked for help when I was looking for something specific but Pet Smart didn’t have it, at least not this one. I got what I needed and left.

Hanan Ahmed

2023-05

I had a terrible experience at this location just now. The gentlemen working at the register was extremely rude and unwelcoming. I had purchased a sweater without a tag on it and didn’t notice it until it was time to check out, and the way he reacted to that was not the way someone working in an establishment should act. And to make matters worse he lied and told me they don’t have an extra small size and it wasn’t something that pet-smart carried. Overall just a terrible experience.

Home Love Everything

2023-06

I love shopping at this store for our pets. The employees are so nice and always so helpful. It’s too bad Banfield is no longer in here, because Petsmart gave Banfield customers the option of shopping for our pets while waiting for the vets to see them.

schyler smith

2023-05

Nice store. Not very busy. Well stocked.

Average Joe

2023-05

I do this particular location mostly for The Grooming services. I've been taking my dog to see Ashley in the dog salon for about 7 or 8 years. She's one of the few people I trust with my furry family member. She treats me and my dog with respect and care.

Melanie Ellyson

2023-08

They tend to be out of large crickets. There are almost always dead fish in their aquarium tanks. I haven't had the best luck with their fish.

Brett Barr

2019-05

Lots of food options for cats and dogs. Knowledgeable team. Good place to get Mac daddy clipped.