PetSmart

Katelyn S

2024-02

I just want to give thanks and appreciation to Hannah, who was working the cashier register/helping in the fish department for her assistance in getting my XXL dog crate into my car while I had my toddler in tow.She saw a gentleman, that I wasn't familiar offering his help and then reminded me I could bring my car up to the sidewalk instead which was MUCH MUCH more safe way to load my crate into my car.I just thought that was above and beyond looking out for her neighbor. Not that I should assume the worse in men but it is always better to be safe than sorry.

Angeline S

2024-04

The staff is always willing to help and is friendly. I love shopping here for all my pet supplies. They always have a great selection of fun treats and toys.

Michael Violette

2023-12

The manager of this location refused to honor the treats membership for buy 3 get 1 free. We had 4 dog treats and he claimed that the the bento treats were "toys" when it clearly states treat on the packaging. He then stated that the signage specified that it had to be 4 toys or 4 treats. The signage clearly states buy 3 get 1 free. This is the worst customer service and we spend a lot of money at PetSmart. We spent $200 yesterday and we're prepared to spend another $100 today. We had to leave and will spend our money elsewhere.

MistysBlues

2023-05

Pretty nice place, clean and good prices, but I can't give it 5 stars because the cashier ridiculed me when I didn't have the exact change.My total was $XX.08, I didn't have coins, so I handed them the only other bill I had. She loudly announced to the entire line "Girl, you ain't got 8 cents?!" Needless to say, I was super embarrassed and don't really want to come back here.On the other hand, I don't want to drag on the whole place because of one person embarrassing the daylights out of me.

Elizabeth Morrison

2023-12

I took my two poodles to petsmart for a bathe and trim. At the time i made my in store app the girl told me $47 for the bathe and trim, when i returned for theapp the price went up to $54 plus $10 for a deep conditioner she said they had to have . I was a new customser asnd requested the new customer percentage off..i was denied that by the rep and the manager. . He said i had to prepay for the percentage off wheich the girl who made the app never said nor did the sign posted in front of the door. The manager said im telling you now. I didnt argue.I left the pups beyond my better judge.They told me to come back in 4 hrs. I sat outside for at least 29min. As did the groomers SMOKINGand chit chatting. When i got to my destination they called and said my pup had pooped on herself and she had been eating her poop., what did I want them to do because she couldn't go back in the dryer so I left immediately and when I go there 15 mins travel time she told me the other pup told me my other pup had just pooped on herself I asked them to clean her off when I got home I had to bathe them both over again they smelled.so bad l belive no one was watching them and that the keep them in their r kennels longer then necessary without supervision. I Will never take my pups there again

Kirsten Crawley

2021-05

The kindness exhibited by staff at this location was above and beyond - especially Joe in the Grooming and Mrs Vegas. My senior hound, Molly, goes to the office with me most days. She has bladder problems and wears diapers while we are at the office. Well... this morning with next to no warning poor girl pooped her diaper and then fell back in it. We got as cleaned up as we could and then went to go buy a new bed and find a self-washing location that was open. We landed at this Petsmart, which does NOT have a self-wash station, but that didn't stop the staff from going out of their way to help.Mrs. Vegas could tell I was out of sorts when I was purchasing a new bed and asked how she could help. I explained the situation and right away she went to talk to Joe in Grooming. Their grooming department is always slammed, but Joe offered to take Molly back and get her cleaned up anyway.A few minutes later we were out the door and back in the office just in time for me to make an important client meeting.Thank you Joe & Mrs. Vegas. I can't tell you what a difference you made in our day. We truly appreciate you both! Molly-girl is cleaned, settled and enjoying her new bed.

Stacie Cook

2021-05

We adopted our sweet fur baby from this petsmart in June 2019 and we had a fantastic experience! She had been at this location over a month and we knew we had to act quick to adopt her. We had called and explained our situation to the staff (requesting to hold her for us for a few days due to circumstances) and they were able to make accommodations for us to pick her up! The entire time the staff was friendly, accommodating, and thrilled to have this kitty find her furever home!The condition of her care was above average for what I was expecting for a retailer. There have been no underlying health conditions in the years we’ve had her and she was well taken care of during her stay at Petsmart. The kitties we visited always had food, water, clean cages, and toys to keep them entertained. During our process of trying to find a kitty the staff was kind and allowed us to physically meet with the cats (pre covid times) and explore their personalities.Thank you Petsmart!

Ruth Woody

2023-12

4 stars for the Cashier. She was helpful with my selection. No other floor sales staff, other staff wouldn't even look my way. Thanks for the help.

Abbie Rios

2023-09

The Cashier, Mrs. Vegas is extremely kind and helpful! If we could give her more than 5 stars we would! Amazing asset to the team here :) She informed us of sales and helped save us money! We will definitely be back to this petsmart after such a great experience!

Bob Burnley

2024-04

About anything a dog needs or wants, easy to find what you are looking for and a great staff

Mary-Patrick Bailey

2024-03

I have an excited puppy, and we were made to feel very unwelcome and like it was a nuisance to make an appt.

Bill Lemmond

2020-05

I found the cat litter I can't find anywhere else, the flushable "World's Best" that I've used in my home plumbing for 20 years, with no trouble. And a store associate opened a second register when we customers were a little backed up. [Months-later update: all is still good; same good experience.]

S.E. Hambleton

2024-04

We go there with Cats Cradle. Pet adoptions. We are linked with them. Come by and adopt a Cat. Please

Cheryl Johnson

2023-09

The grooming performance was the worst ever. They chop my dog hair and it was so uneven, my dog was terrified. Never again. Please don't go their new mgmt is Awful . They added charges without consulting me. Nightmare

Victoria Walsh

2020-05

Miss Vegas is such an awesome lady! I go there for all my fish supplies. I bought both of my bettas there. Absolutely beautiful fishes.

Villanueva

2024-01

I love it because I find everything for our dogs and you find variety

Michelle Ugarte

2023-05

I actually really liked the people that were working there at first and they were all kind and totally good. I left my dog to get her nails trimmed and I stayed in the store as they told me. I only deduct one point over how one person treated me when I came back. I will absolutely own that I came back to her late (around 15-20 minutes late) since I was talking to someone in the store about their puppy and I hadn't heard the intercom announcement. I got a voice-mail which I listened to first and the person said that "I told you to stay in the store" which I just felt was an unnecessary assumption that I hadn't. Additionally, I waved to the person at the front to let them know I was there and there was a person behind me and they had the person behind me go in front. I assume it's because they were on time to pick up their dog so I understand, but still something that couldve been communicated. I apologized perfusely when I came in and the rest of the interaction was totally fine, just a little bothered by the treatment in those two moments. I'm in customer service and have worked in different environments so I understand the frustration and assumptions that can be made but I still don't think that should influence the customer service as much as I experienced. They cut my dogs nails super well and I will probably come back, but I just felt like it's something to note for any other customer to make sure they are aware of the time their dog is ready and maybe just stay around the grooming salon.

Mary B

2023-05

I came into the store to find a special dog food. The associate on the floor I am assuming was a manager was very knowledgeable and helped me find what I was looking for. The associate at the register was pleasant and help me fix an issue with my treats account. I am a manager at another retailer and it was nice to receive great customer service.

Alice Coleman

2024-01

Petsmart by my work is awesome. The employees are ver helpful.

r ow

2023-05

Everyone was friendly and greeted me then asked if I needed help finding anything. Also then pet department manager Lauren is incredibly knowledgeable about all of the animals there. I would always recommend her advice! You can tell she genuinely loves the animals! You guys are amazing:)

Wendy Ross

2023-05

Took my Great Pyrenees to get groomed and got called back to pick her up. They cancelled the appointment because she was anxious and they were too busy to handle her. Very professional about telling us they couldn't do it but if they were so busy they shouldn't have taken the appointment.

Linda Shearer

2022-05

This store is well stocked, and was clean and organized. I called ahead for my item, when I entered the store I was greeted by Vegas. She went out of her way to get my dog food while I waited upfront. She asked if I needed anything else, I did and another employee brought forth what I requested. Then Vegas said there may be a better choice. She went back and brought two choices, I bought the best and the other item too! Please extend my thanks for an amazing shopping experience.

Kathy R.

2023-05

Evidently, what looks like a nasty clipper burn. PetSmart Grooming at 5516 Broad Street.My husband received a call that our dog was ready for pick up from his grooming appointment. When he returned home with our dog, I noticed he had a wound on his nose. I called the store right away and asked them what happened to “Petey”. I was told that “nothing happened”. If I didn’t know what happened, I wouldn’t know how to treat the injury.Apparently, something did happen, but with no admission, I didn’t know which care to provide. Was he cut? Did he get bitten by another dog?Some web research leads me to believe that it’s a “razor burn”.And no remedy offered, not even a refund.I don’t trust them with my dog anymore.

Sonja Bray

2023-05

Called ahead as I was visiting the area, looking specifically for dog advent calendars. The associate verified that yes, they had Christmas, & one Halloween calendar left. She kindly put the one remaining Halloween calendar aside until I could get there. All 3 of the associates I encountered during my visit were friendly & hpful. There was a selection of Christmas calendars. My Granddog will be thrilled!

Peter A George

2023-05

Stopped by just to see my daughter, but so nice to see a group of workers that obviously enjoy what they do and working together. SO many franchise stores have people that look "forced" to work. This petsmart was FUN to be inside. Got pets? Go here!

Jan Hatchard

2022-05

The caring, kind, and skilled staff do an excellent job every time. They are careful to consider every aspect of our rescue pups challenges and we so appreciate it. They've been very helpful to us in providing services and we would highly recommend them!

Dreama Nunnally

2022-05

This is the best PetSmart I’ve shopped at. Store is always clean and organized, employees are helpful and courteous. Mrs Vegas is the nicest person, I hope the management realize what a great employee they have. Always greets the customers and is very knowledgeable about all pets, products, and service.

David Ballard

2020-05

Took our Staffordshire Bull Terrier in for Grooming and they did a wonderful job. We'll be back in 3 weeks

Leonor Letson

2023-05

Made an appointment to have my dog shaved. I made it clear when I made the appointment that she needed to be shaved. Got a call from the groomer 2 hours before my appointment telling me I had to bring her in earlier because "they shouldn't schedule big dogs at the end of the day". I raced home from work to get my dog so I could get her there earlier. When I walked in I could tell the groomer wasn't into it. Sarah told me that it was PetSmart corporate policy not to shave dogs because if they got cut and needed a vet it is difficult to have the dog seen because of Covid. I would have respected her saying she didn't feel comfortable doing it but to bold face lie after I took the afternoon off to get the dog there earlier wasn't appreciated. They aren't professional, lesson learned. Don't waste your time.

Joanna S. Buckley

2023-12

Great staff that are always available and willing to assist.