PETS at PLAY

Steve Vornov

2023-08

Our little dog loves boarding here. She plays with her little dog friends and gets meals on time.Grooming here is first rate. We bring her in every six weeks. There's a new groomer and he's great

Czaria Tomlin

2023-12

The groomer here gave my fur baby one of the best haircuts he’s ever had. I will definitely be back!

Stephen Moegling

2021-05

My dog loves Pets at Play! I have been taking Ollie to Pets at Play for daycare, overnight boarding and grooming for over a year now. He is a sweet but sensitive dog. Pets at Play is the only dog boarding and grooming place in RVA that he enjoys going to and being at. The groomer is always very thoughtful about grooming Ollie the way I like. She called me before she groomed Ollie just to confirm she knew what I wanted from his cut. Very blessed to have Pets at Play in our lives

Molly Knapik

2023-10

I booked grooming for my dog a month ago and was very clear (in writing) about his large size (~100 pounds) - they even said it was fine in writing. I drove 40 minutes to get there and as soon as I was pulling into my neighborhood after drop off, the groomer called to say that my dog was too heavy to fit on the table/a leg of the table was breaking. He made sure to mention that it was not my dog's fault at all/he was fine. He said he has been trying to get new equipment for grooming from management but they're refusing. What type of table doesn't hold 100 pounds?I drove for 2 hours total between 7:00am and 9:00am all because they couldn't provide the groomer the correct equipment to provide grooming services to my dog. It's not his fault in my opinion, but if he knew that size would be an issue, they should have let me know well in advance, as I had booked it a month ago.My dog used to go to Pets at Play about two years ago and there were not issues then (and he was around the same weight). Very disappointed in the lack of communication and lack of resources to provide grooming services.A word of advice to management: do not advertise grooming for dogs of all sizes/approve grooming for larger dogs if you cannot actually do it.

Alex T

2023-07

Only been here a few times but I am now a loyal customer! They must be doing something right, because now every time I walk my dog he tries to pull me in the direction of Pets At Play. He is so ecstatic every time we go, I am starting to bring him there just for fun in addition to out of necessity! Do note: if your dog is over 70 lbs they won’t be able to be boarded overnight due to kennel sizes, but they do wonderfully accommodating larger dogs in daycare! My pup loves Pets At Play!

Evan Branosky

2022-05

Everyone at Pets at Play is awesome! They truly care about our pup and go the extra mile to make her comfortable. I get daily reports on whether she ate lunch and how she acted; not to mention the treats, cuddles, naps, and PHOTOS that we get each day. I’m grateful for everyone who works here. Hands down, it’s the best place for daycare and boarding in RVA.

Kimberly R. Thompson

2021-05

When I tell you my baby loves this place!!! He is a mamma's boy, if he doesn't know you he will not go near you. BUT when we come to Pets at Play he runs right through the door to the day care and grooming! He comes home tired from day care so I know he is playing and having fun!!

Isabelle

2018-05

Came here for their grooming services and was not disappointed! They were polite and informative when I called with questions and were super friendly in person. And they made my pup adorable! Will definitely return for future grooming services and daycare services.

Kathleen Stanco

2022-05

My westie,, Tucker loves this place to play. I think he has a girlfriend there.They are kind, courteous and true animal lovers. This is the only place he’ll play with other dogs as he never plays outside my home with any other dogs male or female.

Matthew Meyer

2023-05

Always been good to my dogs! I’ve been bringing them there for about a year and a half now for grooming and boarding and have never had any issues, the staff have always been friendly and welcoming and they know my dogs names before we even walk in the door, the groomer handles my husky who can’t go anywhere else since she’s been kicked out for grooming at most places and I can’t thank her enough for the amazing job she does! I recommend pets at play to all of my friends and family we are so grateful!

Laura Motta

2022-05

We love bringing our dog to Pets at Play! They always do an incredible job with her grooming. Lucy is super fluffy and looks gorgeous every time we take her! She’s usually very shy and nervous with grooming/daycare, but has no problem going to Pets at Play!

Charlie .Scirbona

2023-05

I have beenntaking my dogs here for years without much issue. The service was fine. However recently I made an appointment for my older dog to be groomed. After dropping him off I was told he was too old to be groomed per their policy. That was never mentioned at any point when I arranged the appointment, got a call to confirm the appointment or when I dropped my dog off. I'm finding a new groomer or taking care it myself from now on. I suggest you do the same.

Lawson Stover

2021-05

We used to be faithful Pets at Play customers for over 3 1/2 years, having taken our 4 year old since she was a puppy, and our 6 month old for a solid year at least two days a week for each. Over that time, we’ve provided them thousands of dollars in revenue, somewhere around $8k-$9k between daycare, baths and the occasional boarding.In March of 2019, we sent our older dog in for her regular daycare appointment and requested she get a bath and her nails trimmed. When we got her home, we noticed she was licking her paw quite a bit and saw one of her nails was badly damaged, split, and beginning to ooze pus. No one at Pets at Play called or told us her nail was damaged, even though they said her nails were cut. We emailed the owner with our concerns and received a call back from an employee, who specifically told me she was calling as to not cause any confusion, but they could not get their story straight. To me, it sounds like they didn’t want a paper trail of any potential responsibility. One person said the nails were cut, then the groomer said they did not need to be cut. If the nails got cut, why did no one tell us they damaged her nail? If they did not need to get cut, that obviously means you checked them all, right? And if you saw one was damaged, why were we never told? Whatever the case, our dog went to daycare just fine, but left with a badly damaged nail which required sedation and surgery the next day to the tune of $275 in vet bills.Whether our dog’s nails were cut, Pets at Play was negligent at best, and deceptive at worst in trying to conceal or claim ignorance of her injury.Finally, to add insult to injury (literally), I went into their online system that weekend to cancel the next two daycare reservations (because our dog needed to be at home to recover from surgery), and they had deleted all of her reservations for the next year without telling us. I never said anything to them, so why would they delete our standing reservations? It doesn’t seem like a good business practice to alienate loyal customers as we have been for years.The way Pets at Play treated our dog, my wife and me is no way to treat loyal customers. We’ve always enjoyed taking our dogs to Pets at Play for daycare and boarding, but I no longer have any faith in how they treat us or our dogs. We will not be returning, nor can I recommend their services.

Lauren Hamm

2023-06

My doggie looked and smelled amazing after her groom today. She was so happy and calm when she came home. I can tell she was treated really well. The service was super friendly.

B Coop

2017-05

I cannot say enough about how wonderful PETs at PLAY is! Dixie knows when I say "want to go see your friends" exactly where she is going and doesn't even look back when we hit the door! That is how I know, PETs at PLAY is the absolute BEST. Dixie has only ever stayed the night in her entire 11 years with my parents, PETs at PLAY and me. I LOVE the emailed pictures throughout the day of her literally smiling and having fun! I am particular because she is such an important part of my life and choosing a daycare and place to board seemed impossible until we experienced PETs at PLAY. Dixie's excitement when talking about, going to and spending time here is exactly why PETs at PLAY will be the only place we go!

Stephany Becerra

2021-05

Working at PETS at PLAY was such an amazing experience. I can say first hand, much love and attention is put into the care of all our fur friends. Almost everyone there is a pet owner and all pups are treated as family. This facility is clean and held to a high standard. The systems used for scheduling make it easy for customers to schedule appointments. Prices along with the services provided are clear which makes for an transparent exchange. The staff is always there to answer questions, listen to concerns and provide any information needed. They do overnights and private walks, which is awesome! Another nice feature, you can come in and use their grooming area to bathe your pup! This daycare comes highly recommended! Make sure to schedule an interview and see if it’s a right fit for you.

Jessica Fouke

2021-05

Pets at Play do a great job making sure your dog is safe and cared for. I use them for daycare services about once a week for my 1 year old puppy. She loves it there - Pets at Play sends pictures during the day of her playing with her friends. Daycare keeps her socialized with dogs and people and burns off energy that allows for a quiet night following daycare. It is easy to make, change and cancel reservations online to fit any schedule. The 7am to 7pm hours of operation are amazing for dropping off my puppy off before work and for allowing me to run errands after work before picking her up. I truly feel lucky to have found a place that is so accessible with very friendly faces taking care of my puppy.

Kelsie

2022-05

My dog recently stayed for daycare and boarding. My experience was overall okay. I like that you all provide pictures of your pup everyday around the same time by email. I like that the facility is not overcrowded with pups and that they are able to play indoors as well. I think it would be great if clients are able to view the daycare area and boarding section of the facility. I did not like that I was recommended to take my dog somewhere else in the future for boarding, a private suite setting, because she was anxious and would not calm down at night. This was her first time in an unknown setting overnight. The expectation of having a dog not to demonstrate these behaviors while boarding are very bizarre and unrealistic. As you all recommended, I will go somewhere else for both daycare and boarding in the future.

Kerri Herlick

2021-05

My dog loves going here! !! Seriously she’s an old gal she always comes home in a great mood jumping around. My husband i always wonder what goes in there. She always looks cute as a button with her new handkerchief season appropriate . The staff is excellent both on the phone and in person. We have been going here since we moved 3 years ago. We are so happy we found Pets at Play!! 5 huge stars from our our spoiled dog and her happy parents!

Erin Womack

2023-05

I LOVE this place. I travel a lot for work and always bring my dog. Usually he stays at PetSmart during the day but they don’t have PetSmart PetHotel in Richmond.I was kind of panicked because PetSmart isn’t the best best but it’s safe and consistent.Have been here two separate weeks (every day for camp) in 2 different months … loved it both trips.My dog seems happier than at PetSmart. I also really liked that despite 3 months between trips, it was all the same staff so it didn’t seem like a lot of turnover like some places.If feels super secure how they do pickup and drop off.They also seem to really love animals!

Shadonna Stubbs

2023-05

If I could give them NO stars I would! My dogs have been going there for years with no issues, now suddenly after management changes they've been deemed "aggressive". So happy that Pet Paradise is about to open! A true pet resort with swimming and Webcams for only $5 more per night!! With new management who apparently doesn't really care about pets, Pets at Play has gotten too big for their britches!I also had a grooming appointment scheduled that they didn't even bother to write down. Shameful.

Nicole Lang

2020-05

We've been taking our pup here for almost a year now. He loves Pets at Play! Whomever is at the front to let us in usually knows his name, which makes us feel great. It's obvious that the folks that work there are friendly kind and really care about the dogs. They are patient and super helpful with any requests and questions. I love getting the daily pics. I do wish they had someone there overnight for boarding but someone is there to put them to bed and they come back early.

Joseph Drought

2018-05

I fully trust Pets at Play to take care of my pup. Athena is always ecstatic to get inside and see the staff and other dogs. The staff is very friendly, we only use their service about once a month but the staff always recognizes my dog and excitedly calls her by name. When we get back to Richmond after a long day of travel, our dog is exhausted and happy and sleeps like a baby. The daily pics of your dog when you are away on vacation is always an added treat.

Sarah Thomas

2023-05

Editing a previous review. It’s interesting most of the negative reviews on here have been posted since the change in management. This is not a negative review of the staff at all, as they are all friendly and kind. Our dog loved Pets at Play for the past couple of years, but within the last 3-4 months he doesn’t seem happy when we pick him up, and we’ve been told he apparently gets tired of the other dogs and tries to get out of a gate and hang with the staff. My personal theory is they have way too many dogs in a small space at any given time, and don’t separate them based on energy level. It’s impossible to tell what actually goes on once your dog goes behind the door, so who knows.Our friend’s dog was kicked out due to “aggressive behavior” a few months ago, when this dog had been coming for a couple of years with no issues, and has never displayed aggressive behavior towards other dogs. Based on recent reviews; it sounds like other clients have had the same experience. Is it a strange coincidence that BOTH of our dogs, who loved P@P and happily attended for two years prior to new management, have both experienced issues within the last 6 months? Very strange.

Rachel Dominy

2022-05

We've used Pets at Play for daycare, overnight boarding, grooming, and in-home pet care, and have always been happy with the service. Our dog loves going there! They'll also send daily updates of your pets at no extra charge - which we always appreciate.

Kristen Carbaugh

2021-05

Being new to the area we had to board our dog when we traveled out of state for a few days. After looking at several options for boarding I chose Pets at Play and I'm so glad I did. Their boarding prices are reasonable, and they offered fun extras for our Lucy while she was there. I received pictures each day, too, so I could see how she was doing. Will definitely use them again!

Simone Williams

2023-07

I’ve been coming here for over 9 years for my doggies. They are always able to take my dogs - even last minute. I specifically came here to say that the new groomer is very good !!

Monica Lauw

2021-05

We've been taking our golden/beagle/lab mix here since he was just a few months old, and he absolutely loves it! Every time we drop him off, he can barely stand still to get out of his harness and runs into the daycare room without a glance back at us.The staff at Pets at Play are professional and responsive and are typically great at giving us a report of our pup's behavior. Usually it seems no news is good news, but they let us know right away when our boy was a little mount-happy pre-neutering and also notified us when he got puppy warts (a total rite of passage for a social puppy in the city for those who don't know). When we first set up an interview, the owner was also very transparent about the facility and was happy to give a tour of the space — good, honest customer service from people who clearly love dogs.If your dog is social and does well in dog parks/multi-dog households, I highly recommend Pets at Play to keep them exercised and entertained!

Jerry Garner

2018-05

I've always been satisfied with the grooming & boarding services at Pets at Play. The people working there seem to really enjoy working with dogs and they are very helpful with appointment times and drop off/pick up times. Their grooming and boarding prices are reasonable. I always feel comfortable leaving my dog with them, knowing they will take very good care of him. I highly recommend Pets at Play .

Meghan Galeazzi

2023-05

i liked pets at play for a while but they became non-communicative. my dog would be sent home wet after grooming and after the last boarding stay, they didn’t let me know he didn’t eat his food. i saw how much food he came home with so i asked about it; i wanted to know if he missed a feeding or wasn’t eating full meals all weekend and they got very defensive and said a manager would call me but no one did (i called and emailed a few times). pets can be weird about eating in these situations, so that isn’t their fault. the issue is they didn’t let me know he hadn’t been eating and then ignored me when i asked about it.i also asked to tour the space and was not allowed, which i find a red flag. everyone there is nice and seems to love dogs but i stopped going.two places i’ve tried since give feedback when i pick up my pup and it’s comforting knowing if anything was off with his food, medication or otherwise someone would let me know. i’m pretty easy going with the dog, so it isn’t like i expect a book report, just want to know if anything went wrong so i can take it from there.also they did not let me know about specific pickup times/late fees the first few times i dropped the dog off for grooming so i had to pay extra the third time i went in when i could have been there on time had i known. another time i was outside on a long line of dogs and dropped off at 9:08, even though i was at the place before 9 and was charged a late fee. i understand late fees because you have a business to run and if everyone is late that can mess up the day, but again it’s the lack of communication upfront that is disappointing.