Petco Grooming

Kenneth Woods

2024-01

Sassy needed her nails done ,she was very happy 😊. In and out 15 minutes amazing experience!

Destiny Shelton

2024-04

They did exactly what asked for and took great care of my dog ❤️

Mary K Stewart

2024-03

Maddie is so wonderful with Momo and Momo comes home looking and feeling great!

Pat Ferguson

2023-08

I looked forward to my 11lb. PekePoo's appointment and have been going to the same groomer. I keep Baby's care and vet appointments current. On my last visit, I mentioned that Baby had been diagnosed with liver cancer. (No changes in her behavior or grooming needs or food,etc. She only gets flea and tic med per Vet.) She was groomed as usual!I scheduled everything to prepare for this 12 noon appointment long in advance. They have my cell and land line numbers on file. I arrive only to be told that my appointment had been removed?? "Due to the fact that she has liver cancer."??All of my planning and preparation as well as driving all the way there and back was for naught! Now I'm told that I need to bring a note from her vet that it is safe for her to be groomed!ALL of this could have been avoided with one phone call!I went immediately to the vet and got the permission slip.Too bad, they are all booked up!SO CRUEL and Unfair!!

Brenda Charity

2024-02

The employee was extremely wonderful with Bentley, she did a good job

Tatiana Grant

2024-03

Piper looked great after being groomed!Thank you

Amy Clegg

2023-05

I have been a loyal Petco customer for many years. Food, toys, treats and grooming. As of today, no more. For the last 6 months, getting a grooming appointment is near impossible. Twice, with an appointment, I have been turned away at the door because they didn't have availability after all. This after an email confirmation and MANY text messages requiring MY confirmation. Beginning July 11 through July 18, I left 4 messages on the grooming department voice mail for a call back to schedule an appointment. I never received a call back. On July 19, I called and selected the store option, not grooming. A very nice gentleman answered and scheduled me an appointment for July 23 at 10:00AM. At 7:00PM on 7/22, I got a phone call from the same gentleman advising me that they had no groomers available for my appointment and the next available appointment was MONDAY AUGUST 1!! Seriously- 10 days later?? Mind you, I only get my dog's nails trimmed... Literally a 10 min procedure. I would do it myself, but he is an 85 lb lab and he is not having it!

Des Allen

2024-02

Very pleased and my pup is always happy.

I. Battle

2021-05

Tiffany did an amazing job. The staff was kind and helpful understanding the needs of each pet is different. Learned so much with another groomer staff member as well. She was like a pet whisper. Just overall a wonderful energy.

Tiwanda Mason

2022-05

Tiffany is always pleasant, ask questions and provides info.to make the experience go well. This is my pets 3 visit with her and i have been pleased each time do to our interaction.

Shy Dixon

2021-05

I am going back to store later today for this issue... My male dog had a lot of drainage coming from his eyes when I initially pick him up from being groomed... I questioned the groomer and she dismissed it... once I got home I noticed him rubbing at his eyes a lot and then he just wouldn’t open them at all... and he had a lot of drainage coming out of them..I called Petco immediately when issue arised... I was instructed to call my vet and call them back... which I did... appointment was set for after hours same day with my vet at 7:30... which I have all documentation... called Petco to inform them of this and was advised to come in today and speak with management... which I am... my Tarheel is now on 3 medications... has conjunctivitis and an ulcer from shampoo being left in his eyes...and has to wear an E ring... I am far from happy with this experience... worst experience EVER! I will never bring my dogs back for grooming at Petco... and I have been using your services for a while... last time I had a bad experience as far as the cut went... and I gave your company another chance... but this time ... no way will I ever put my dogs in harms way with your grooming services again... no way! Very angry and highly disappointed fur mother here!😡

Rhonda Malake

2021-05

This is the second time Angela has groomed my dogs. Both times I have been very pleased with the results. She cuts them exactly as requested and their coats are very smooth and even.

Gina Torres

2020-05

My pup was very matted. Tatiana took her time with him. Ensuring he received breaks during grooming and despite how short his fur needed to be there was not one scratch or nick on my puppy. Thank you so much.

Rebekah Gilbert

2023-09

Nick was so helpful and useful to us after we lost our dogs. Thank you so much!!

Delores Smith

2019-05

Worst haircuts ever. Showed picture of desired results before leaving the dogs. The groomer shaved both dogs. I could have done that. Returned the next day to discuss the matter. Neither the manager or groomer were present though it was only mid-afternoon. I was told the manager would contact me,it never happened. Poor customer service. I will NEVER bring my dogs there again.

Lakesha Barrett

2021-05

Overall service was excellent! The job was actually completed (last groomer could not finish). She smelled good, fur was white, and she was dry. Not as much shedding...which is great.

Kristin B. Gupta

2021-05

They took 4.5 hours to groom my 8lb dog, and kept her in a kennel for hours on end. I paid for them do de-gland her but they didn’t and I had to pay $200 at my vet to to it the same week. I am very dissatisfied. Pay the extra money and go elsewhere.

Coolcat Red

2022-05

Always satisfied with the service that they provide. My dog is always groomed to my expectations. I highly recomend this place to anyone who may want to brig their pet.Petco at Staples Mill.

Diana Weikel

2021-05

We were so amazed how awesome our dog was groomed...he was a mess and now looks like a winner and strutting his stuff!! The price was reasonable . The staff was great!

Pam Melton

2022-05

These folks are super great!! Was first time for my pup getting groomed but they were so patient & kind to my baby!! 🤗

Ashleigh Hankins

2023-05

No one answers the phone. No one returns calls. Can’t book appointment in the app. I give up. My business will be going elsewhere.

G Rivers

2021-05

I have been using Petco grooming on Staples Mills for years and they are great. My dogs do not have a fear of going and they do a terrific job.

Jacqui mcShane

2021-05

I am never disappointed by the way the groomer, Tiffany, grooms my dog. She is compassionate, knowledgeable, and skilled in her craft.

Susan Picone

2021-05

TATANIA, WHO GROOMED FELIX, DID AN OUTSTANDING JOB!!! HE IS SO HANDSOME NOW AND I WANT HER EACH TIME I MAKE AN APPT. HE WAS SO COMFORTABLE WITH HER AND SHE EXPRESSES ABSOLUTE CONFIDENCE IN HER ABILITIES TO WORK WITH OUR CHERISHED PETS. THANK YOU SO MUCH. SUSAN PICK ME P.S. I WILL BE REFERRING HER TO MY FRIENDS.🤗

Wayne Hall

2021-05

They hook my dog cookie up. She looked spoon pretty afterwards. Great job crew. I'll keep going back.

Ginger Malcolm

2020-05

Very satisfied and customer service was excellent! These girls had a very busy day and still took very good care of our boy.

Reif Picard

2020-05

You. Guys were awesome! My dogs grooming was superb and thank. You again for being open during this crazy time!

Kay Sions

2020-05

I always get great service at the Petco Grooming salon on Staples Mill Road. I went in for a nail clip for my dog and she was taken back right away

Molly Rossberg

2021-05

They were very good with my dog, who doesn’t like getting his nails trimmed.

Rebecca Doody

2021-05

Super friendly groomer, took extra care of my pup who had a sore paw and got her nails trimmed in great time!