4.8 (59)
10 N Nansemond St #c, Richmond, VA 23221
(804) 342-7405
stores.petco.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Relling Westfall
2024-04
Joy is an excellent groomer and knows my dog well. She also communicates well with me. She is trustworthy, and she has a good sense of humor. You are lucky to have her.
Jeff Palumbo
2024-04
Not all petco's are created equally from a grooming perspective and I've experienced several over the years. This one is definitely the best I've been to they do a good job with the dogs they're fishing there's a couple of staffers here that really do an exceptional job.They have a hidden fee for materials. Just include it all in the price. Don't be shady.
Nadine Taylor
2023-12
I rarely leave reviews, but I have to express my immense gratitude for the grooming service I received today. My pup has been having some skin issues and this location really took good care of him and cleaned him up and lifted his energy. Special thank you to Joy. You’re a gem! Much appreciation! 🙏🏽
Deloris Finch
2024-03
Your staff is gracious and professional. The care, concern and kindness that was extended to my elderly dog was heart warming. Carytown Petco is absolutely the very best of the brand!
Miss Crewe
2024-04
I had to wait almost 4 hours for absolutely nothing but a bath ( that she didn’t even need) the groomer finally called to tell me he couldn’t cut my baby’s hair because he wasn’t experienced enough. Wasted my whole day instead of telling me while he and I discussed what was needed and wanted
Gina Harrison
2024-03
Excellent! Professional, did a great job and Bumble is looking good !!
Christine Owen
2023-08
Every time I come to get my dog groomed I feel like all of the groomers really really love dogs and I can feel it shining through. That really makes me feel confident in leaving my dog with them because I know that they are dog lovers at heart. And they always do a wonderful job. I have recommended Petco groomers to other people.
Danielle Kirrane
2023-06
We’ve been frequenting this particular PETCO for a couple of years now. Currently, our favorite groomer is Joy. We have two (large) German Shepherd ladies, they’re as anxious as the breed comes, and I’m a millennial helicopter dog-mom if there ever was one. I am always confident Joy will be able to trim their nails without issue. So, so grateful for trusted providers & professionals!
T.L. Reed
2020-05
They did a wonderful grooming on my Saydee and she feels softer, looks healthier and younger and is so happy without all her winter under coat. Thank you ladies. We so appreciate you.
Cheryl Omana
2024-04
Great staff and staff are so helpful and approachable. Good parking and convenient.
Diantha Walker
2024-01
Shayla loves Joy. She always do a great job, loving up on Shayla
pauljp02
2023-06
Our Dog Groomer, Josie, is great. However, When you go to pay at the counter 'BUYER BEWARE' !!! I bought their sales pitch to Buy their 'Vital Care', package on my dog's first grooming, which has savings for purchases and grooming benefits. When my dog was next groomed, I told the associate at the cash register that I had purchased the 'Vital Care' package, and he rang me up for the Grooming Service and told me the total bill. I asked if he had applied my 'vital care' package savings yet and he responded: "oh, did you want to apply that discount to this visit?" I told him I understood the discount applied to EVERY grooming visit, to which he responded that "you have to ask to apply it". Crazy, right? When I came back to pickup my dog after today's grooming I encountered the same thing, so I told him to apply the 20% discount on my $100.xx grooming service, to which he responded: "okay, so now your bill is $85.xx". So, I asked if the 20% off the total bill, he said yes, and I said 'you know 20% of $100 is $20'. We continued this talking in circles until he called the manager over. The manager shared that the 20% off is for grooming charges only - tax, tip and materials fees not included. Ok, now I understood. I asked where I was supposed to see this on the 'App' or website, which I had pulled up on my phone. He showed me where I could see it, and then he said 'you probably want to select these savings for a free grooming every 8th groom' on the site as well. I said okay, does that include the 2 groomings that I had in the past two months? He replied "No, it only counts starting today, now that we've selected it". I asked him to please apply the last 2 groomings on this discount and he responded 'if I did that for you , I would have to do it for everyone'. I asked him if he heard what he had just said and did it make sense. He said 'yes, it's our policy - you don't get any of the discounts unless/until you ask for them'. I told him this is a Rip-off, and if it made sense to him, then he didn't deserve to be a manager. I'm finished with PETCO, their policy and their employees. Now I have to find another groomer.
Takiyah Shands
2024-03
Very good customer service and great grooming.
George Brimmer
2021-05
I just want to say Catherine did an amazing job! And she was very helpful and knowledgeable on how to handle my dog's breed (Newfoundland). She knew exactly how to cut his fur. I will 100% recommend and come back to Petco for Catherine's expertise. Also this is the best Bear has ever looked!
Celeste Clarke
2024-01
Love th way Ms. Joy T cares for Blaze!!
Andrea Barja
2021-05
We make an appointment at least once a month to have our dog's nails trimmed. Our dog is not happy to be handled for things like this and can be difficult but the manager always handles him with care & I trust her completely and appreciate her willingness to help us handle our dog's needs even when he's acting up. She's awesome and a true gem. My dog is a rescue so we hope he improves over time.
Molly Manuse
2020-05
Shannon was awesome! I am a first-time dog owner and was probably more nervous than my brand new rescue. She put us both at ease and my dog left happy and clean.
Mary Thorpe
2020-05
His visit was amazing! My dog Apollo is very particular just like the family. His original groomer, Shannon, relocated to a different store. I continued taking him to that same store for a few more appts. I was ok with his grooming results but there was still something missing, Shannon. So I searched for her and low and behold there she was in Carytown. When it came time for his appt he knew something was a bit off. We weren't going to the usual spot. When we arrived and went inside, he was still curious. But once he saw Shannon, that was all he needed to see. He loved on her and had a smile when I returned to pick him up. Thank you Shannon for all you do for our Apollo. If I could give 100 stars I would. 🐶
JO Hernan
2022-05
Best cuban breakfast in Miami, cuban coffee, cuban sandwiches, croquetas, and pastelitos.
Tammy R.
2020-05
My dog Saydee is chow-lab mix with THICK black fur. She blows chunks of it for about two months and is miserable. They took out her winter undercoat, bathed her and trimmed her top coat and nails. She's beautiful and so much happier. And they were so nice and caring in the process. We will go back.
Desiree Williams
2020-05
I used to take Shorty to Petsmart, but felt like he was done well once in a while. But once I tried Petco, it became the place i take Shorty. Veletka is so great with him and she even finished him when she was sick the first time and he was so clean. Also, shorty can be finicky and not want to go with anyone, but after the first time he went in the back with them with no problem. I was so surprised and happy that I knew he would come back and he loves Veletka like he did his old groomer in VA beach. Which is always a plus.
E “Nettie” Poet
2023-11
Amazing job with our puppy and the location is great.
Kelsey M
2022-05
Catherine was amazing, attentive, and cared so deeply about his health and comfort. She's by far the best groomer I've come across.
Destinee Bricko
2021-05
She was absolutely beautiful when I picked her up! She really needed her undercoat de-shedded and I could feel the difference when I picked her up. Thank you so much!
Gretta Daughtrey
2021-05
Darla always leaves her spa days happy and smelling wonderful. All employees at this Petco location are knowledgeable and friendly.
Allison
2020-05
Valecka is very talented and always gives Toby the perfect haircut. I also appreciate her warm nature with him.
N Page
2021-05
Love the staff! They are always very accommodating and we feel like our dog is treated with care.
Elly Ha
2020-05
My puppy was happy when I came to pick him up. He was also squeaky clean and smelled wonderful!
Lauren Hudson
2022-05
I only take my dog here for a nail trim/buffing but they are perfect every time!
Omissa Darden
2020-05
The staff and stylist were attentive and caring....with AMAZING grooming results for both Phoenix and Queso!
| Monday | 8 AM-7 PM |
|---|---|
| Tuesday | 8 AM-7 PM |
| Wednesday | 8 AM-7 PM |
| Thursday | 8 AM-7 PM |
| Friday | 8 AM-7 PM |
| Saturday | 8 AM-7 PM |
| Sunday | 9 AM-6 PM |
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