Petco

Marystuart

2024-02

Wanted to give Joy a shout-out for doing such a great grooming job on my dog! I just moved here and I went in knowing my dogs more on the difficult side when it comes to getting him groomed. Joy did a fantastic job and was just all around so nice! Thank you so much!

Avery Ashe

2024-03

I generally have good experiences here, but the past three times I've gone within the last 4 weeks, nobody is staffed in/around the aquatic section. I walk around for about 15 minutes, and don't receive any help or get acknowledged. When I ask, there's only one or two people at the registers and they can't leave that station.

Meade Skelton

2024-03

Went in there to get some supplies. The staff is cold and aloof, but what's worse is a transgender flag at the register. What does that have to do with pet care ? I don't do business with them . Fin and Feather is way better !

Min Enghauser

2024-02

A very unfriendly and grumpy person helped me with the dewormer that was behind the corner because its so ridiculously over priced, $30 for 3 tablets! Twice the price than Amazon and Petsmart which both have it for about $15. Live and learn. I will never return and with prices like that its unlikely I will go back to any Petco ever. I'm feeling a little violated.

Michael Hannell

2024-03

The panhandling outside this Petco is terrible. I don't want to keep getting asked for money and/or food from Chipotle or the grocery store next to it) from the panhandlers especially when it's dark outside. The store doesn't seem to care about customer safety

Ronda Bernstein

2022-05

Staff was very helpful with explaining and suggesting dog chews for our new senior rescue. Also helped with selecting a calming chew and a few other items that might help ease her into her new environment. Also gave me a 5% discount for having a new rescue.

Norma Fiedler

2024-04

Everyone is very nice and helpful and I find the prices to be reasonable and you also beat the prices at Petsmart. Thank you for that!

Anthony Jones

2024-02

The staff was very attentive to my questions and helped me get all the supplies I desired for my fur baby Snickers.

Janine Evans

2023-11

This Petco (Carytown) is filled to the brim with pets and everything you might need for them. Since there is so much inventory, it is often difficult to find specific items . . . who knew there were sooooo many kinds of cat food and cat food supplements :-) That being said, not one, but two young women cheerfully helped me make a choice.The young man who checked me out was incredibly personable as well. We had a fun conversation about the results of my Luca's new DNA results. Funny how many different breeds are packed into one little kitty!Thanks Petco!

Theresa Stewart

2023-12

Clean store. Friendly people are willing to help you. The atmosphere is nice when you walk in. A variety of selections to choose from. Love the store

Casey Watson

2019-05

The whole staff has been super helpful and very kind! I ask a lot of questions, and they always answer. They helped me order and save money on a XXL crate for my Great Pyrenees pup!

Maude Fujii

2023-10

My two stars is not a reflection of the previous grooming my dog sprinkles has gotten, they have always been lovely. My 2 stars is for how the manager Josh lied to us on the phone after I just had complained about my dog’s harness being broken and was unable to latch it. He first said there was no place for leashes and colors. Then retracted his statement and said there was a specific place. Then he retracted that secondary statement duplicitously and said, “they would have taken the harness off of her in front of you and you walked out of the store without incident”. first off, that is a lie because your employee took sprinkles back with the perfectly intact harness this morning, and when I picked her up I Had to ask for it back, I tried to clip it and noticed the prongs were broken and not functional any more and I turned and showed the groomer and she walked away. I then went to the check out desk and asked for a discount or what they could do for our broken property. The front desk worker was lovely. However the manager Josh, lied two times or changed his store policy twice during conversation and said that I did not do something that was quite literally in front of other customers and on CCTV. Im not mad about the broken harness, I am annoyed that a manager told me i lied about something that is on CCTV camera in his store and was unprofessional on the phone.

Olivia Dennehy

2023-07

UNETHICAL!We had a horrible experience here for our pet.We booked a haircut and flea bath because his long hair was attracting fleas despite having a flea collar. We waited two and a half weeks for the appointment. We dropped him today and the first thing they say is "We're not sure about the haircut but we'll do the flea bath." Okay, a little odd to disclaim that at our appointment arrival. We get a text an hour later that he had a bath but the haircut didn't happen. I call to find out why, and they said he wasn't comfortable sitting for the grooming. I couldn't get an answer as to why. The groomer told me it wasn't her problem that "the man who dropped him off didn't tell me he might not get the grooming." I was rudely hung up on when I asked for alternatives for him, so I called back and spoke to the manager, who informed me he didn't like the attempt at grooming around the dogs.Oh! No one bothered to tell us he wouldn't be groomed separate from dogs. Of course he was not comfortable, he's a cat, and also not safe! We weren't informed that this was their practice at the time of drop off, or at the time of making the appointment. The general manager didn't offer an apology, and continued to cut me off talking about policy.This Petco is extremely unethical and deceitful. We would not recommend them for cat or dog grooming since they are not transparent about their practices.

Tanya mckeithen

2018-05

They are all super friendly and I love that they treat it like a hair appointment for myself! Meaning I and my pup don’t have to wait all day for him to be finished. Prices are super reasonable and they are really good about working with fearful or older dogs. I’ve been going there for years and am a super picky dog parent 😁

Leslie Stone

2024-01

i found the dog food i needed and purchased it. Store is well stocked and staff is efficient and pleasant.

Amanda Graham

2018-05

I had a hard time finding a good pet groomer in Richmond that was able to provide a good schnauzer cut. After trying several different well rated groomers I finally gave up and tried Petco. Theresa does an amazing job! My miniature schnauzer always looks great!

Debi Taliaferro

2023-05

I only bought my dog, Beauregard, to be groomed because I didn’t want to wait to get an appointment with his regular groomer.Joy, the groomer, has a wonderful personality. She apparently loves her job and dogs. She was so incredibly welcoming and loving to my dog (and I). I’m always nervous leaving my dog somewhere new, but she made me feel very comfortable. His haircut looked great! Best haircut he’s ever had, he looks adorable. His face always looks weird, Joy did something magical. I didn’t plan to make a future appointment, but I did. Joy will be Beau’s new groomer and friend.Thank you!

Taharah Islam

2023-05

Joy is an amazing pet groomer! I take my cat to get bathed by her every once in a while, and she's just an absolute angel. You can tell how much she truly cares for animals and treats them with the utmost care. She's very sweet, funny, and helpful!

Carolyn Martin

2023-07

Ask for "Josie" Josephine when scheduling your grooming appointment. You won't be disappointed. Her grooming is top notch and she is absolutely loving and gentle with your fur-baby. My entire grooming experience was great!!!

Kaley Rosenthal

2023-05

Excellent selection and customer service. Their groomers are great and caring professionals.

June Thorpe

2018-05

They were extreme help with my cat Boots. The groomers were wonderful when working with him. I was happy with the service. I certainly will use them again.

Mia Jones

2023-05

They have a pretty decent selection of cat food and toys. Employees have always been very friendly. Store is usually clean and tidy. A lot of items like scratching posts are outrageously priced and can be found on Amazon for half the price.

Miss Indi

2023-09

This Petco is not super big but they have an ok amount of stuff. It feels kinda cramped in there so I don't actually like taking my dogs to this one. Even though they have an ok amount of things they never seem to have what I'm looking for. I personally think the layout in the colonial heights PetSmart is better.

Tyankhes White

2023-07

Josie is absolutely AMAZING. From her pure energy and great personality to her beautiful work with grooming my Yorkie! We both love her! Go see Josie for all your grooming needs!

Andrea Barja

2023-05

If this Petco was not here, I'd probably die. It's saved the day in my household of kitten + dog so many times. Also, their grooming staff are the best. They handle my terror to give a nail clip dog with a smile somehow lol. Tip well because they are so good at their job!

Marixa Garcia

2023-10

Josie is the best! She's awesome! Positive attitude and just a wonderful groomer hands down! ❤️❤️❤️

Jakeoh Lucas

2023-10

This store sells Ball Pythons and other reptiles, but they fail to tell you at adoption that they won't let you subsequently purchase food for the animals. They claim its because its cruel, but my reptiles are starving. What a hippocritical business model.

C. Whitney Aldridge

2024-04

Pet lovers Heaven!!!! sortta like in a Beetlejuice way...your Pet dies & went to Heaven.

Juaquin Brown

2023-08

Best Petco every in Cary Town Richmond, VA‼️ Elisha and the grooming staff took care of my baby MJ 😃 ❤️ Even gave updates‼️ Will be seeing them again soon‼️ Highly recommended 🐶

Gerry Vanlandingham

2023-06

I bought a dog cone online for pickup. When I got home with the "new" item, I realized it had been used extensively already. There was no packaging, the tag was completely faded, and the Velcro was full of hair from previous use. I will never shop here again.