Northern Tool + Equipment

Kerry-Ann Parsons

2024-03

Easy to get in and out. Didn't see any employees walking around when I was looking for pressure washer fittings, but I asked the guys at the registers and he walked me over to the product and came with me outside so I could try the fitting on my pressure washer. No wait and no crowd.

Calli

2024-04

These days, many times the only interaction you have with store personnel is when you check out at the register. Too many times, the individual who is behind the register is conspicuously lacking in customer service skills. In my recent experience at northern, the lady behind the register as well as the manager who came over to assist when the register quit working suddenly were both outstanding in terms of being personable and helpful. That goes a long way in ensuring that customers have a good experience, and look forward to the opportunity to shop at a store again.

Cameron Sewalish

2024-04

Cashier was very friendly and knowledgeable. The store was extremely clean and organized I was able to find what I needed with in minutes. 10/10 recommend for tools

George McAllister Jr.

2023-10

Service provided by a call to Local Store who provided primary information related to the product and options for purchase (location specific) and mail order shipment to home (option). The representative (Richmond VA Store) was friendly, precise and knowledgeable concerning store (shipped) and home delivery. She provided information regarding "anticipated delivery" to store for PICK-UP. She also gave answers to inquiry for home delivery. She was very, very helpful and provided any information I requested. Seems knowable on all aspects of purchase, delivery, costs and probably date(s) for shipment to arrive at the store and home, if order for that shipment option! Very pleasant and refreshing to find a representative; easy to talk with, precise with information and gave answers to questions.

Tom R McKee

2023-11

I received the sale ad at this e-mail address, but when I checked out there was no record of this e-mail address. Every time I clicked on something I had to put my zip code in again. It was almost more trouble than it was worth. There are obviously some missing links in your system. You need to have a talk with your IT people. If I did not need the main item for a long road trip coming in 48 hrs I would have just deleted the entire ad.

Terry Ford

2024-03

This is a great store. Alwsys provides top notch customer service. My go to store for the things they carry.

Bosko Mihajlovic

2024-02

Very nice experience to shop on line and in the store,frendly and professional staff and quality products reseonably priced.

James Doyle

2023-12

If you have any welding gas tank other than Thoroughbred go to elsewhere. They told me on the phone they exchange tanks, which they do but it's $20 to test out of date tanks & $20 for non-thoroughbred tanks. So $40 before buying the gas. The guy did let me know where to go so I wouldn't have to pay that fee which is why I didn't give them one star.

Carlos F Alvarado

2023-11

Stay away from that store!!After purchasing a log splitter online they were supposed to send an email to pick up the equipment, that never happens, they even mention a time of 2 hours, I decide to go to the store and investigate what is going on, finally after an hour I found my order and as a result the equipment is not ready to be picked up, they don't even assemble it, the manager said that I have to pay an extra fee to assemble it and wait at least a week, this is the most ridiculous situation. I wasted my time and they didn't even apologize for the inconvenience.

Gerry Mabry

2023-12

I have always found that the products they carry are good quality. The store is always clean and the prices are good.

Ryan Hoppin

2023-09

Buyer beware. I bought a product and was not happy with its performance. They charged me a 15% restocking fee. First and last time I buy anything there. Product was returned in a week. I let the store staff know I was unhappy with the fee as I would not have to pay that anywhere else.

James McWaters

2024-04

90% of my visit's there have been very good.

Tudor Sava

2023-09

Be aware of the repair shop. Took my Stihl Sr200 backpack sprayer, less than an year old, to the repair shop because it would not start. $60 dollar for diagnosis, to be told that they found "contaminants" in carburetor and Sthil wouldn't pay for repairs. I've only ever made one tank of fuel mix using a brand new gas cannister, so contaminants seemed like a far stretch. I then got quoted extra $180 for them to fix it. They wanted to replace a bunch of things to make it work. Took it back and all I had to do was replace the sparkplug and blow some compressed air through carb. Started on the first pull. It seems like they just made up stuff to replace and probably never bothered with trying to get Stihl to honor their warranty. Manager should really check on their shop.

Kathy Schwendeman

2024-01

Great deal on Christmas present for my husband and a gift card for purchasing.

Roy Dale Maitland

2024-02

Love this place got everything you need plus the staff is friendly and helpful

amy geatz

2023-05

Huge shout out to the Store Manager Nick!! We recently bought a Milwaukee hedge trimmer from the store and we we’re supposed to receive a promotional battery and charger. The item had to be ordered because they had zero trimmers available in the area. When we received the set of trimmers in the mail the promotional items weren’t in the box. I notified the store and spoke to Nick and he had to do a significant amount of jumping through hoops to get us our battery and charger. He worked with the local representative to make sure that we got the items and that we were well taken care of and we are very grateful . We were already loyal to the store, but this just gave us yet another reason to stay loyal and recommend it to others.

Andrew Tyler

2023-08

My first time there. Sales staff knew exactly what I was looking for and took me straight to it. Reasonable price. Convenient location.

iquetzal

2023-05

I bought a Stihl chainsaw there. The price was a good deal.It was gassed, oiled and I was told it was 'good to go'.I was sawing a fallen limb and within 30 seconds of contact the chain and bar flew off. Luckily the flying chain did not contact me. Someone forgot to tighten the 2 bolts holding the bar. They were finger tight at best. The saw was NOT 'good to go'.Anything with safety issues that comes out of their store, you need to double check their work. I should have. My bad.Aside from that disaster NTE are very nice people. They gave me a full refund, very polite, no questions asked. In fact I recommend this store for the price and friendly service. Still, this was a major screwup that should not have happened. I could have wound up in the ER.

Alan Conner

2022-05

Usually when I go here I get fair to middlin service. Today I walked in and Wendy T asked me if she could help me find anything. I told her what I needed and she took me right where to find it 😊 she also noticed I had a list and asked if I needed anything else. She then became my personal shopping assistant! She helped me find everything on my list ❤ Wow she was a real big help. She also told me about the credit card offer that saved me $60 on my purchase! Thank you Wendy T and Northern Tool for an amazing customer experience!

Scott Wharton

2022-05

I had the best retail customer service experience ever. Walked in with a bag of bearings and wheel hub. Michael approached me right away and knew exactly what I needed, otherwise I would have been standing there for an hour looking at all the trailer parts, trying to figure it out. He is extremely knowledgeable and provided an educational experience on trailer repair. He went above and beyond my expectations. I rarely leave a review, but this is well deserved. Give that man a promotion and a raise!!!

Timothy Raney

2023-05

I always enjoy visiting this Northern Tool store. Even if I don't have a list, I always find something I need. Employees are courteous and helpful. Good deals on the tools I need and excellent selection of welding consumables and accessories.

Raakin Ali

2021-05

I purchased two trailer hubs fully assembled for a very fair price. In fact better prices than I seen at local places near my house. It was worth the 20 minute drive. The part store near my house wanted almost $100 for one hub, that was not fully assembled ( no bearing's). For that price of $100 I got two fully assembled hubs, and two nuts with the washers for that price. To me it was a great deal. Online stores stated that it would take 6 to 8 weeks to receive. Northern tools on Midlothian turnpike, They had what I needed in stock.

Demetrius Fletcher

2023-10

great store, I received great service and they had all the items I needed.

Meg Yager

2022-05

I'm middle of the road review because in store I've never had any issues and like the amount of availability of milwaukee products but their online is lacking. Don't order online unless you have no rush. And selecting store pick up on an item will change to store delivery if no items in stock and it's taking 2 weeks for my items to deliver to store.

Ryan Carlysle

2023-05

Wish I could give zero stars. The team over on Midlothian Turnpike have done such a poor job. They don't know how to work on the equipment. I was charged $132 for "labor" to replace a hose clamp and screws (none of which solved the issue I dropped it off for) I was told there was a warranty on the repairs made. Within 20 minutes I took it back and showed them the issue was still present. Fast forward another week, and now they want to bill me again for additional parts, that likely still didn't fix the issue. Useless. Don't leave your equipment here unless you want to receive equipment in the same state you brought it in a month or so later, with A BILL! Trash management.

Hugh Burkhart

2023-05

I went to your store to purchase this item and it was shown to be @$169.99 on the shelf discounted from $229.99. I had already seen it here on the site for $149.99 and I was perplexed by the disparity in the pricing. That is the reason for the low score. The price in the store was a ripoff compared to the online price. Hugh

TheBballking2

2023-05

Normally I like northern tool looking for Milwaukee deals and such, well today was completely different . Come in on Memorial Day for sales and all and found a Milwaukee sale (2) 5AH BATTERIES and you get a free tool from the list. Well I had a associate come, I showed him the deal sign and he gave me the free tool and he said go up the counter and tell them it’s the 2 battery deal. I get up to the counter guy immediately says “we don’t have 5AH batteries we only have 6 and 3 and plus that MEMORIAL DAY SALE ended Saturday which sign never stated. First off if deal is no longer valid don’t argue with me and tell me it expired when it’s on a sign in the store in the Milwaukee section and then tell me “we haven’t had 5 AH battieres in over 2 weeks? Now tell me HOW do you honor a deal IN STORE when you don’t even have the battieres in stock! I was furious that he didn’t even try and accommodate.

Daniel Drake (Gizmo2371)

2022-05

At the time of my first visit this week, I searched for an item, it said it was in stock. I go to the store, and come to find out, it wasn't. It was still on the truck and not in the bin. The employee was not helpful.. Second visit This week, I did get the item. Asked another person , a manager, why do they say they have something in stock, but still on the truck? Meaning why was it received, and taken off the truck to be sold.. if it's still on the truck then it should not be showing up in inventory. This doesn't make sense. Secondly. Why couldn't the employee go in the truck and get the item when I was there the first time. These people need to get better at customer service. If on the truck. Go the extra mile for the customer.

Cheyanne Thomas

2022-05

The store itself was clean and may not have carried what I needed but carried a variety of items I wanted! Customer service however was outrageous. For one I called and asked if they carried a certain item, the lady told me they did. I got there and they didn’t carry anything close to what I needed. Then when I asked the cashier, he was on his phone but paused and told me to check an isle. When I came back to the front he was again on his phone and I explained what I was looking for he looked up said “okay. Anything we have is on that isle” and went back to his phone. Never have I had such poor customer service.

paul iwashchenko

2022-05

I squeeked in 6 minutes before closing. I received a fun expression from the manager that closing in 6 mins, and he personally asked what I was looking for, I responded from only 10' in the door, and he offered the exact aisle and location of my desired tool. Before I got to the aisle, another employee offered to help me find it. Within 45 seconds, I had what I needed, a proceeded to check out. I tried to go straight there, but I like tools. And I started to stray, but the same employee offered to help guide me to the cashier, in a very hilarious manner. I told him, my wife always exclaims "squirreI", as I get distracted. I had the best experience that night, ever shopping there. I know that it was the first time I have ever seen the manager of the store, and one of the most outgoing employee offering customer service. GREAT JOB! I hope this was not an isolated event. I really did enjoy all 4 minutes I was there. I did find exactly what I needed, as well. THANK YOU!