Dog Krazy, Inc.

C Lee

2024-04

If I could give this establishment a zero, I would.I took my Miniature Schnauzer for grooming. I indicated to them that he was matted at the stomach and asked them if they could still groom him. I was told that it would be an additional cost of $15 minimum and/or no more than $30. I signed a consent and allowed them to give a Schnauzer or puppy cut. Three hours later, I received a phone call indicating that they accidentally snipped a skin tag and that he was bleeding profusely and they could not stop the bleeding. I advised them that I was in the parking lot and I would be right in.They indicated they would pay for the vet bill. I called my vet and they were not available to see him until the next day. I asked the vet if they could bill Dog Krazy. The manager quickly changed her story and said they would review the video and get back with me within minutes.Two hours passed and I still had not heard back. I called the store and the manager gave several excuses as to why she had not contacted me and began giving me her resume indicating she knew how to do her job and that the owners were not available and that she had my info.They were not concerned about my dog at all. I filed a report with animal control but I’m sure nothing will be done since I signed the consent form regarding matting.As I had the control officer come to the establishment, the manager said she should file a report against me for disrespecting her. Bring it on, that way I can present my case to the court on your dime. Do not expect me to be excited that you injured my pet under your care. You run a business and service and I came to your establishment for a service that you did not perform.I am highly upset that they are uncaring and I will never set foot in that establishment again. And let me point out, that was my first and last time visiting this place.This was at the Short Pump location. Going forward, I will only take my dog to professional groomers.Shame on them that they will treat a loved pet that way. They were all unprofessional. Beware of this place if and when you send your dog to the one groomer that they can seem to keep on staff.I praise God that Mathias seems to be doing just fine. Reading some of the reviews, it could have been much worse.UPDATE: Mathias’ vet gave him a good report. The area is pink but does not require stitches. He also indicated no infection although he asked me to keep check. I was advised to wait three weeks or so before taking him to another groomer.Dog Krazy should reimburse me for the $58.00 as they initially indicated they would.Please take a moment and read all the negative reviews before making your decision of grooming at this establishment. Our pets deserve the best that we can give them.Absolutely lies. Mathias has ALL of his shots and is not and was not severely matted. In fact, I had the vet check him a few weeks prior to bringing him to you and your one groomer for the day checked him before taking him back in your door with no view. My normal care is express groom where I pay more so I can see most of what the groomer does. Short Pump had one groomer at Short Pump. For your careless information, I let my baby keep his long hair through the winter as he is 14 years old. It keeps him warm. You see long fur in the photo - no mat. You see and only want to see the photo from your perspective. I will NOT allow you to touch my baby again so keep your CORPORATE response to yourself. You lied and panicked when you saw blood as you should. Shame on you to try to paint a picture to cover your negligence. The second photo is his summer/fall look. By the way, again he is 14 years, blind and he has this wonderful and beautiful dog carrier so it can assist him down the long hallway to the elevator from my apartment. And for the record - viewers - I CALLED THE CONTROL OFFICER.Final update: Mathias was finally groomed by a retail store with a grooming salon. Did not require vet grooming as the “owner” so indicated and was not matted - see third photo.

E Mcpherson

2024-05

Amazing staff and management. Recommended two different types of bones unfortunately our dog is an hard chewer and one did not work out. However, no questions asked about returning the bone. Also had a cute puppy for adoption. Just one is enough for us right now. Definitely highly recommend checking them out and ask questions they are very helpful!

Ashley Gregoire

2024-05

The staff is so friendly and helpful! The variety of bones and treats that are grain free or made from natural ingredients is awesome. We always stop by for our Cavalier's birthday treats from their fresh baked cookies and yogurt bites. Can't recommend this store enough!

Michelle Butchko

2023-12

Horrible service! My daughter brought our dog in on theNovember 12, 2023 for a nail trim. I call on the November 17th to say they didn’t cut his nail in the front. I had a shoulder replacement and couldn’t get my dog up soon to have them fix his nail. The manager told me I need to pay again. Horrible customer service! My dogs nails look like daggers and didn’t grow that much in 5 days!😡😡😡😡

Shandi Huerena

2023-10

I can not sing the praises of this place enough.I am incredibly picky when it comes to my dogs grooming. I brought them a tough case, a 6 year old Newfie who had gotten in mud and had mats!I was expecting prices that would break my heart. What I got was out of this world service, informative staff and outstanding customer service.They groomed him all day. He was there -8- hours. They listened to me when I told them he was old and had hip problems so they gave him nap breaks and cuddle breaks.They were knowledgeable about the dogs they cut, Newfies are double coated and they knew not to just shave him Willy nilly. They were amazingly gentle with him and he enjoyed his experience.He came back to me looking and smelling amazing. I have never in my life had such good service with a groomer.I knew this was a hard one to handle and so I was expecting to be treated with a bit of judgement for my buddy's mats (owners of Newfie's know mats are like Thanos, they are inevitable). But I was treated with nothing short of amazing friendliness and understanding.He looked outstanding when he came back to me and all staff there was affectionate and kind towards him.Now the price, folks, when I say I was blown away I am not kidding. 200 was all we paid for this service. 8 hours grooming, amazing hair cut, paw pads, ear cleaning, dealing with the mats, everything and it was only 200. Without the mats it would have only been 130. This is an amazing price for amazing service. I will never take him anywhere else.

Shel Hankley

2023-10

This was our first time at Dog Krazy to get our dogs groomed. Nicole did such an amazing job, as always. The dogs love Nicole and that makes me feel more comfortable. Love the abundance of supplies and bakery treats in the store for dogs. Such a wide variety. I will definitely be coming back to get party stuff for birthdays. Thanks for having such a friendly staff and our favorite expert groomer at Dog Krazy. We will be back in 6 weeks!

Madeline Shumate

2024-05

Wonderful store - the selection of products and the help from personnel made it a great shopping experience after getting our first pet. Staff was knowledgeable, the products they shelve are great quality (my pooch seems to love the selection of toys as well lol). Highly recommend shopping here for all pet needs!!!!

Jaime White

2024-04

Three times I have called this place to get my dog a simple nail trim. Three times I have showed up exactly when they told me to. And three times I have left with no nail trim. This last time I did so after leaving work early to get there in time. I told the worker this was the case but it’s the only time 2 groomers would be available. Last time they told me my dog was too skittish and needed 2 groomers. I will take my business elsewhere. If you can’t fit in nail trims maybe you should take appointments for them.

Kyle Milwit

2024-03

Excellent people, super kind and very informative. Tyler, Patty, and Rebecca each were an absolute pleasure to speak with and it was obvious how much they care about people. They wholeheartedly love their products and they customize recommendations based on your dog’s needs. Thank you so much! I will be back many times!!

Shawn Senning

2023-07

I love this place! And my dog loves it too. I have three dogs, but only one who goes with me everywhere. The employees took time to meet him, try some treats (he's picky), and our experience was great. We will be back when the weather cools off.

Julia Wonch

2024-05

Love it here! Such friendly staff and the self service dog bathing station saves me and is a GREAT price at $15. Thank you Dog Krazy!

Linda Crowder

2024-04

Excellent customer service! Stock readily available of unique dog food (Fromm) and they offer first responders discount for nurses which is always an added bonus!

Laura B

2024-04

Always so friendly and helpful! Our favorite place to bring our dog for a bath and treats!

Glenda Gaubert

2024-01

Dog Krazy is fabulous. My fur baby loves Natalie and she does an amazing job! His tail was a bit matted and she created a new look. Everyone who works there is great with my boy. Reasonably priced for such outstanding service.

Missy Paige

2024-04

Best place ever!! Staff is amazing, friendly and knowledgeable, and they have a great selection of all our pups favorites ❤️

Colette Reid

2022-05

We had a great experience using the self dog wash last week. The store was spotless and the staff was fantastic! The manager, Meg, was so welcoming. It was easy to see how much she loved her dogs, the brand, the owner, and serving her customers. She even asked if she could give our @charliethebordercolliegirl, a treat. We will definitely be back. It was an awesome visit. We will definitely recommend Dog Kraze to our local friends!

Jessica Bracco

2024-03

I called to make a grooming appointment for my dog and they were booked up until two weeks out. I told Rebecca on the phone I would think about it and call her back. I hung up the phone and she called me back two minutes later. She told me that she was looking through the schedule and she found that I was actually able to get in on Tuesday. I thought it was so nice and great customer service to call me back and let me know! Thank you Rebecca 😊

Cyanne Harkins

2024-05

Sure dope customer service! Definitely coming back for the Frozen enzyme bones! Thank you so much for y’all’s work!

Naomi Brown

2024-02

Great place to grab any necessities or treats for your fur baby. We also love the self service bathing station that comes with everything required including shampoo, conditioner, flea treatment, towels, and blow dry.

BusterEllaAndHudson Shields

2023-08

Our boy LOVES to go into Dog Krazy in shortpump! His first time there the staff was so kind + helped him get over his fear of the dreaded broom. His favorite thing to pick up at Dog Krazy is his raw food from Steve’s Real Food! Highly recommended checking out this store + bringing your pup! They’ll enjoy it for sure!

Rebecca Berringer

2024-05

We absolutely love Dog Krazy! They have a great selection of items and the staff is always super nice!!

Brenda-Ann Campbell

2023-11

Super friendly & inviting store! So many great products to choose from. They're really KRAZY about dogs. Much love for Buck!

brian garland

2024-04

Great store, friendly staff. Great products that you can’t find anywhere else. Also good to support local business instead of silly businesses like Amazon

Betsy Mayo

2024-04

Awesome pet shop. Staff members are knowledgeable and helpful with solutions to things like dogs itching and hot spots. I highly recommend this pet store.

Molly S

2024-01

Fantastic experience from scheduling to drop off and pick up. Great communication, quality job done, and most importantly I could tell they were loving with our older dog!

Onawa Calvin

2022-05

After scheduling an appointment for my not yet 2 year old cat Oscar (before - 2nd photo) nervous for him and excited just to learn maybe he enjoyed and needed regular baths. With no knowledge of bathing cats I sought support from Dog Krazy @Short Pump. We arrived early w Oscar in his carrier so he could settle in as much as possible. We clarified a few time we’re very early and no worries. We bought some treats he loves, some new wet cat food, and CBD snacks. Almost immediately the cat groomer came out to apologize and told us they’d be 20 minutes. About 18 minutes later, right at our scheduled time the groomer then came out and met us in the cat room. Oscar was laying down and other than then the sound from maybe the dryer, he didn’t seem unsettled.We did notice that the groomer had come out w noticeable scratches and marks on both hands.The apron was covered in animal hair and not clean. Yet seemed certain they were experienced w cats. They then asked if we wanted his nails trimmed. We said sure if they could do that. We hadn’t been able to trim him for that week and agreed.After assured it wouldn’t be a problem and they’d start with the trim. And even stated they had “two babies at home” that scratch and claw their hands, and all over their face. It did register a concern because we have very little issues with trimming our cat’s claws at home. Oscar is the 2nd youngest or 5 cats, in a combined home. We know it’s necessary to have a calming approach and not to overwhelm them. Again we felt assured it would be no issue that they couldn’t manage.We asked how long would the bath and rear/fanny trim be. The groomer indicated it could take 1-2 hrs depending on how Oscar takes to (1) being bathed and (2) the dryer. But assured us he could be towel dried.We then picked him up in the cat carrier and asked where should we go. We then handed him to the groomer and off he went to have a spa day. Not without some concern it being his first grooming experience disclosed more than once and detailed in his pet profile.About 50 minutes later Erin (groomer) left a message.“Hi this is Aaron (sp?) calling from dog crazy in short pump I hope y'all are having a good evening or good afternoon so far um whenever you get this message would you mind giving me a call back in regards to Mr. Oscar the number is 804-XXX-XXXX thank you so much and I hope to hear from you soon…”We had arrived back to Short Pump after picking up our Morkie at the Carrytown location. My partner went in and then came out about 8 minutes later. She was told Oscar bit and scratched the groomer. The bath wasn’t done or the rear/fanny trim but trimmed both front paws. Erin then recommended to have Oscar sedated by our vet. Oddly the groomer had been sitting on the floor of the store petting a dog.I was disgusted and worried for Oscar. We drove home, I sat with him, played with him to be sure he was ok and I then noticed a missed call. The vm was an officer calling from the Henrico Animal Police following up on our cat Oscar. I called back immediately and left a vm. Called again and as I waited for a return call, I contacted the manager at Short Pump who looked at the groomers hands and suggested they get it checked out. A rabies vaccination record for Oscar had been provided. At no time was my partner or I told the bite would be reported, that the groomer was told by the manager to seek treatment, or that we’d have to be forced into a isolation period, Oscar would be on record due to the neglect of an unqualified groomer and poorly trained manager who didn’t ask any questions or call us directly.We now await our county’s animal protection agency and have to manage someone’s lack of experience as a groomer especially to suggest putting Oscar to sleep, and the poor communication in both the voicemail left 50 minutes later w no sense of urgency, and suggesting medical treatment from any one of the other pets they’ve been in contact w/groomed. Additionally Oscar’s nails were cut too short(1st photo). Horrible exp w this groomer + mngr!! Oscar’s ok!!

Kai H

2023-10

Short Pump location is a wonderful show of how great Dog Krazy is! The manager, Tyler, is so wonderful and makes sure to make your experience great for you & your furry friend! The team at Short Pump knows how to have a fun time with their job but at the same time, make sure the customers also have a fun time and enjoy the experience. Grooming has some amazing new groomers to help out and I am so excited to see their growth!

Aelan Snyder

2023-11

This is the ONLY dog store I trust. They have the friendliest people, the best food, and tough chews and toys. The groomers are great and so mindful of what you want for your dog. They really get to know you and your dog. One of the managers, Tyler, spoils the heck out of my pupper. I can’t say enough good things about this place.

Victoria Walsh

2022-05

He has been so happy and feeling better since he got home. He had a great time with the staff and they took such good care of him! Thanks so much for taking care of my senior doggie!I will be bringing him back to get the A+ care he deserves!

Erica Morrison

2023-11

This was our first grooming experience at Dog Krazy after 7 years with another groomer that changed ownership. We are very pleased with the decision to try Dog Krazy! First, we were amazed that we could make an appointment instead of having to drop her off early in the morning and pick her up 5-6 hours later. Instead, she was at Dog Krazy for only 2 hours and, we even received a 15-minute notice that she was about to be ready. Nicole, the groomer, not only is personable (a people and dog person - wow!) but asked the right questions before the appointment and talked with us afterwards as well. We look forward to building a good relationship with our new groomer for the health and happiness of our dog. Thanks, Nicole!