Diamonds and Dutch Pet Bath & Spa

Hudson Williams

2024-05

New to the area. Found this place on line. Figured I try it out and loved it! Took my baby Bernese Mtn. Dog, Bella, in for a self wash. Nice, spacious tubs, warm water, great smelling shampoo, good towels, great dryer, and EXCELLENT service! Mya and Michelle were so sweet! Will definitely be back for more “spa days” for Bella.

Caitlin Demir

2024-05

My dog hates being groomed (sensitive scalp apparently!) but the groomers here take so much care to keep her comfortable it’s amazing! She always came home exhausted before bc she was so stressed but she has energy coming from after being groomed here and that tells me everything. Plus she is very clean and tidy :) we can only go here now

Raquel L

2024-03

Dropped in to get both my dog’s nails trimmed. Called ahead and it’s offered as a walk-in service. Groomer was very professional and had great rapport with both dogs. They don’t really like having their paws touched nonetheless she was patient and did a wonderful job. Made an appointment to come back for a full groom.

Lisa Gaidanowicz

2023-06

I love this place! I have a rescue pup who is easily frightened and they managed to do his nails with little to no stress. Everything you need to get your dog clean and smelling good at a fair cost. ❤️❤️

Ronda Bernstein

2023-08

UPDATE: You can now book grooming appointments through the website. Must book at least two weeks out. Original: I brought my dog here for a grooming appointment. I thought it was for a haircut but it was just for a bath. Be mindful that if you want both, not to book through their website or Instagram. You have to find the groomer contacts on their website to book with them directly. That said, Lucy got a bath and blowout and smelled sooooo good after. Two days later and she still smells good. She also got a cute bandana. It's a private appointment so Lucy had just one person working on her the full time. The place was quiet as there was no one there doing self-serve either (A family had just left.) While I waited, I went to the ice cream shop across the street. Much recommended as well. I will be bringing Lucy back for more baths for sure (and not just so I have an excuse to get ice cream).

Suzette Brown Dismuke

2023-07

Minority/women owned business so PLEASE support... the place is very clean and inviting. I called desperate to have my dog cleaned and she was able to fit me in same day. (I can't guarantee she can do that all the time so please call for appointment). She has both self clean and professional grooming on site. Our groomer was Mya. She was very sweet and took care of furbaby even though she does not like to have her face done. I really appreciated the time she took making sure she was perfect before we left. Mya even gave us a coupon to use for our next visit which is already booked in August. They also offer memberships so I am going to look at taking advantage of that as well. Highly recommended.

Tania Andrews

2024-02

Today was my first visit to Diamonds and Dutch Pet Bath & Spa. I shared with the groomer that I didn't think I would be able to make it back right at 2pm because I was ending a meeting at that time, and I had to get my granddaughter off the bus at 2:30pm. She said that's fine. I will call to let you know when they are done. She also stated that she would allow the puppies to run around and play if there aren't any other puppies in the shop when she finished grooming them. I received a call at 1:48PM stating my puppies were done. I finished up with my meeting at 2pm, got my granddaughter off the bus at 2:24pm and at 2:53 pm I received a call from someone at the shop asking when I would arrive. I said my navigation shows I will be there at 2:59pm. (It takes more than 20 minutes to get from Chesterfield to Brookland Park.) She said, well, there will be a late fee because you said you would be here at 2:30pm. I said, fine, thank you for telling me in advance. The problem is that I wasn't told there would be a late fee in advance. It wasn't until the phone call at 2:53PM. Had I known that it would be a problem for me to pick them up an hour after they were done, I wouldn't have accepted the appointment. I have no complaints about the quality of the grooming, but I do have a problem with unprofessionalism. I was told the puppies grooming would be $75 to $85 each. I paid $207 total to have my 2 Cavapoos groomed + a late fee. Which is less than what I would normally pay for grooming + tip, because I believe in paying my groomer a fair tip for grooming 2 puppies. I did NOT leave a tip today because of the unprofessional service. I will not be returning to this company, even though I am happy with how well my puppies were groomed. I was definitely hoping to find a permanent or backup groomer, but I don't think this company will be my first choice. I will gladly wait for my groomer to get well or try another company before I return to this establishment.In Response to the Owner: Point proven, very unprofessional, to start a response, "Ma'am for starters". Also, your response regarding us parting ways is unnecessary because I made it clear in my first review that I wouldn't be returning. In response to your comments. I am unsure if you or someone else from your company called me at 2:53, but I was told by the person that called me that I was being charged a late fee. Check your camera footage. Also, if my navigation said I would arrive at 2:59 how could I park and get inside prior to 3PM. Of course, I walked in after 3PM. Also, first I am hearing about the same day fee and the waiver of the fee. You told me you had a cancellation so I could bring the puppies in. I don't have a problem with paying fees. I just feel you should explain to customers that there are fees for taking more than a certain amount of time to arrive after the groomer calls. Also, when I arrived my dogs were not barking but like many dogs, they will bark when they see other dogs, so I won't say they weren't barking prior to my arrival. Your response has given me a lot of insight. My barking dogs triggered the call to ask when I would be picking them up. Now that I have mentioned the late charge in my review, you tell me that I was charged additional fees because of the mats. Well, I shared on the phone that there was some matting. You now break down the charges in your response to my review, how convenient. My advice to you, explain the late fees upfront. Communicate to your employees what your expectations are so that you are all on the same page, because the groomer was okay with me being late. Also, when I arrived you didn't share with me how they behaved. I am sure you have camera footage of your groomer stating how good they were being. I actually made the comment that was for the moment because I know they bark at other dogs. They don't normally bark while in the crate, but we also don't have a spa at home with other dogs visiting. We can agree to disagree. I wish you well with your business.

Aisha Dean

2024-01

Brought my baby boy to the spa, and the service was great! He felt so soft, was very cleaned up and was very handsome! Thank you Mya for your services and we will definitely be seeing you again!

Antonio Owen

2023-06

Great place to take your pet. My boys came back super fresh, clean, and free of excess hair. Super friendly and helpful Owner and Staff. Will definitely be going back!

courtney day

2023-09

This place was absolutely amazing! The service was great and the hair cut on my puppy was as cute as can be! The only thing I could say is the price of the haircut was a little high. I paid $82 for a haircut for a 7 pound puppy. That is more than I pay for my 80 pound golden doodle at places.

Charlie Fisher

2023-10

I came in to get my dogs nails trimmed today, and had never been here before. He is normally a well behaved dog, but he HATES having his nails trimmed. Michelle, the owner of the Diamonds and Dutch was AMAZING with my dog. He was not happy at first, but she was able to reassure him enough to get through it. It wasn't easy, but she was fantastic and he left with a wagging tail. Will be back, and I will recommend them to my friends for their pets. Thanks Michelle!

MBJ

2023-07

Love, love, love 😍 We have found the perfect place to take care of our big-little pup! The team waa friendly and helpful. My pup was a bit nervous, but they were able to firmly and lovely provide her with nail service. They shared some useful tips for training. This was overall a great experience! Extra points for being close to home and extremely reasonable.

U.T Winston

2022-06

Great awesome place to go wash your dog. Very clean and friendly environment. Staff is very helpful and knowledgeable but most of all they love dogs. If you are a dog lover I want to keep your cat clean I'm just a good place to go and yourself. This is the place to go.... Diamonds and Dutchess 👍🏾👍🏾🐕🐕✌🏾❤

Joe Pond

2023-07

We had our little pug cleaned here and were very pleased with the results. They had a good selection of grooming products and services. The staff was very friendly. And the prices were very reasonable.We were originally going to do self-service but decided we would drop her off on our lunch break and grab lunch nearby.Highly recommend.

Daniel Cook

2023-07

Took my dog in for a self-service dog wash. The place was empty when I went in during the week and we got set up quickly with a bath. Everything was clean, and the woman working was very friendly. This will be our go-to for doggie baths from now on!

Connor Freche

2023-10

My go to pet spa. The owner was incredibly patient with my corso puppy and did a fantastic job on his nails despite all of Bones' efforts to the contrary. Self serve baths are clean, with a wide variety of soaps! Small, Minority owned business that is doing it right!

Jordannah Rhodes

2023-07

The groomers at D&D give their full attention and expertise to the pups that come through! They communicate with respect and love for the animals. I have had the privilege to work 1:1 with Michelle as she calmly and patiently trims the nail off of my older pitbull who detests the Dremel. Highly recommend this neighborhood shop!!

Kori Fuller

2022-06

The shop was very clean and neat! Brittany did a great job on my son! He looks great and smells even better! We will be returning 👍🏽

A B

2023-06

This place was fantastic! Squeezed in Xmas Eve to get a super smelly big dog clean for the holidays. Super friendly and helpful. Cute little baskets at each stations. Excellent homemade shampoo products. All the water stations and dryers work like a gem. Highly recommend!

Keith Hedgespeth

2023-06

Wonderful experience!! The owner Michelle took her time on a busy morning to help me and my puppy feel comfortable and confident during his first bath. If you live in Northside and have a four legged friend. This is where you need to go!

Harry Thompson

2021-06

They took very good care our baby.he fell for the owner Brittney....they got closer around the mouth than the other big name pet store....

Ebonny Robinson

2023-06

Omg they made my little fur baby sooooo cute.. we are def making this our place for our grooming and extra love needs. Very professional, friendly and cost efficient. Thank u diamonds and Dutch pet bath and spa.. I love it

Maria Medas

2021-06

Diamonds and Dutch has the nicest staff and is always so welcoming. I've not used their tubs, but their groomers and staff trim/file my old dogs' nails. $8-10 and they do a really nice job. Way cheaper and easier hours than the vet. I usually call ahead to see if they’re busy and they always encourage me to “just walk in!” It's always super clean and quiet/low stress as well. So happy to have this business in my neighborhood!

rashid branch

2022-06

Oh, wow. The owner, Michelle is the best. She is very professional and will take time from her busy schedule to assist you with whatever you need. I took my dog in for a nail clippings and Michelle was able get them clipped. I'd gone to several grooming places and net even Pet Smart was able to clip the nails. It was worth the travel and don't forget to tip Michelle because she's absolutely wonderful.

Ashleigh Lofton

2023-06

I absolutely love the ladies at Diamonds and Dutch. They are professional and knowledgeable. They take the time to get to know your dog and learn their behaviors and accommodates them as much as possible. My dog Fergie loves them as well.Thank you ladies for all you do and keep up the good work!

Bonnie Sampson

2019-06

Just took Daisy for her first bath there and it was fantastic. The owners are so kind and helpful. The place was clean and they have everything you need included in the cost of the wash. Toothpaste, nail trimmers, etc. they also offer grooming services. They also have a lot more tubs than pet value, which is where I usually take my dog. I def recommend this place!

Lauren Hewitt

2020-06

The ladies running this place are fantastic, very sweet and incredibly helpful. The facility is awesome too. It's nice not having to bend over to try to bathe my dog at home. They have everything you need and it was like 16 or 17 bucks. They also clipped my dogs nails, which I cant do on my own, which was an additional ten bucks. Much cheaper than what the vet wants to charge. I'll totally be back!

Samantha Delarosa

2023-06

They always take care of my babies and everyone who works there is super sweet and caring. They give back to the community and are a great local business. Highly recommend to bring your fur babies here!

Stacey Brooks

2022-06

Great experience staff is very professional and great customer service, the vibe of the spa is just awesome, thanks to Brittany the groomer she has very patient an calm with my pup first cut. She made him feel at ease . I highly recommend this place 🐶 😊

Matt Schefft

2019-06

I took my old dog for a bath. She liked it much better than our tub or the backyard hose. The water temperature was perfect, there were a number of shampoos and conditioners, the blow dryers worked really well, and the service was fantastic. Dog owners should support this business!