Chase Inc. Heating, Air, and Plumbing

Patricia Willis

2023-12

I have had consistently good service from Chase heating for over 3 years. We participate in the regular service maintenance program. Joe was great at explaining what service was performed and what needed to be done to keep our 2 systems running smoothly.

Scott Zingaro

2023-12

We had an HVAC drainage issue and with the recommendations we received from neighbors, we contacted Chase to remedy or problem. The office staff was extremely courteous and helpful scheduling an appointment right away. Travis was our Tech and I was very impressed with his professionalism, friendliness, knowledge and attention to detail. He corrected our drainage issue and explained each and ever step of why we had the problem and what he did to correct it and what to do to prevent it again.We also needed a full PM on both of our HVAC units and again scheduled an appointment with Chase. Travis was our Tech again, and we again received exceptional service from him. they truly have an asset in this man. He found a couple of problems and corrected them on the spot.This is a great company to work with. No issues, very professional in all aspects and has great pricing. Chase has earned all of our business and anyone needing HVAC or other work done under their umbrella, call them, you won't be sorry.It's great having a company that cares.

Angel Jons

2023-12

For approximately 30 years i have been a customer of Chase and have been satisfied up until the past 3 or 4 year when they started sending the wrong technician. I even requested that he not be sent anymore after he did a shoddy job at servicing my furnace. Every time, they would send him and every time I would end up in the cold a few days after his work was done. For the past 2 hears he has been telling me how I needed to replace my heating system. Either he didn't know how to fix the problem or he was unwillling to. Today I used a different company and the tech fixed the problem within 2 hours. My heat doesnt shut off constantly, I don't have to crawl under my house every few days to reset the furnace, there's no more weird smells coming thru my vents, and I definitely dont need to replace my furnace. When a company looses a 30 year customer that should tell them something. A little honesty goes a long ways. When that ends, it's time to move on. The problem with my furnace was a simple fix that the Chase guy either couldn't or wouldn't do.EDIT: On November 20th, I was contacted by Richard Jones from Chase concerning my last appointment. He was apologetic and said that he was unaware that I didn't want the particular service technician to service my furnace and said he would make a notation of my request under my account. Mr. Jones also refunded my payment. That was a very kind gesture and was helpful towards the cost of fixing the problem. I would now consider using Chase for future service now that a refund has been issued as long as a different technician does the work.

Vickie Wenter

2024-03

I woke up this morning to a leaking water heater. I was referred to Chase Inc and they came out promptly. They were very courteous and did a wonderful job. Thanks again!

Sam Brumberg

2024-01

Plumber Nick did a great job and came to our rescue after hours, in the snow, to fix a problem, so that we could have water in the morning. Highly recommended.

Andy Lambert

2023-05

Late on a Friday afternoon I had an emergency sump pump issue. I contacted multiple after hour plumbers and Chase Inc. called me back immediately. After speaking with the on call tech Brad, he stated he could be to my house within the hour to diagnose and repair as needed. Just as Brad stated, he arrived within the hour and was able to diagnose and repair the issue quickly and efficiently. Cannot say enough about the professionalism and customer service provided by Brad. He was outstanding!!!! Kudos to Chase Inc and especially Brad for their exceptional work and customer service. I would highly recommend this company.

Jake Nottingham

2024-03

Was on the way to work and one of there trucks almost merged into me without looking almost running me into the sidewall. Driver then proceeded to flick me off. Completely inconsiderate, not the kind of people I’d want a my house

Mariah Rose

2023-05

We had an emergency plumbing issue in our basement bathroom tonight and we were obviously very worried about it. Dylan and Brad came out at a very decent response time from when I called and provided services like no other company we have hired for plumbing issues. They were respectful, professional, and very knowledgeable. They explained everything in great detail and answered all questions we had. I couldn’t have asked for anyone better to come out and help us late at night. I 150% recommend this company and recommend these two technicians. Great job! Thank you both for providing great services tonight. I will be calling this company anytime we have plumbing issues here on out!

Kimberley Carter

2023-05

My new 'go to' plumber. We have lived in our home for over 25 years. We have had the need for plumbers throughout that time for various things - big and small. I had come to DREAD calling any of the plumbers we have used - cost, not responding, leaving us hanging for days/weeks, doing a job and leaving in the middle every time to go buy parts, etc, etc, etc.I have used Chase twice now - first time because my previous plumber - never showed up or called. Never. And that was someone who has been around a long time and I thought was as good as it was going to get. So - Chase came the first time, within 24 hours, gave us a window of time for the visit, did the work without having to leave and come back, did a great job, was pleasant and talked to us all as if we had brains, and the cost was very reasonable. Nobody wants to have to fix the plumbing, but if you have to - that is what you are looking for. So - I called them again for the next issue (new refrigerator, needed icemaker hooked up as well as remove a previous plumbers bad choices from a previous refrigerator). I called around 5 pm, they were here the next morning. They came in, talked to us like we had brains, once again, gave us options - and then set about doing a professional job. And all at a reasonable price, within the range I had set in my head. After a mistake on our part with filling out the check, they called to request a new one, and were, again, pleasant on the phone.Nobody wants to have to call a plumber. Its almost as bad as calling the dentist. But, honestly, Chase makes it - not so big of a deal. The costs are what I expect, the work leaves me without worry, they finish the project in a very reasonable amount of time, not over days with trips to get supplies, and they treat you with respect. What more could I want? So glad we found them - again - all because the previous plumber never even showed up and didn't even have the courtesy to call us and tell us they weren't going to show up...

Sean Macbeth

2023-06

Can't say enough good things about Chase. Jeremy did the summer maintenance check and found dampers in the crawl space which he opened to allow more airflow to the upstairs bedroom; now a stronger flow, creating a more uniform temperature throughout the house. Other service techs in the past had missed these dampers. Jeremy is a true asset to your company and I will ask for him to do the winter maintenance. Very pleased to have found Chase after trying other companies in the past. 5 star rating is not enough! Will also use them for plumbing needs. Thanks, ChaseServices: HVAC system maintenance, A/C system maintenance

Michelle G

2022-05

Fantastic company! We've been using Chase for a couple of years now after a recommendation from my dad and I'm so glad we did. They are professional, courteous, and do quality work for very reasonable prices. When our upstairs heat pump died last year, they installed a new one a day after I called. Granted, good heat pumps aren't cheap, but their prices were good, especially for such quick, quality work. Jeremy and Brandon did a maintenance check for us today and they were both very thorough and friendly. Chase is the best around and we are forever customers!Services: HVAC system maintenance, Repair HVAC, Install AC

Ronald Encarnacion

2023-05

I have used Chase Inc for a few HVAC services now over the years and the team is always prompt, professional, and friendly. Jeremy does a great job with the repairs and explaining the problems. I highly recommend this company.Service: HVAC system repair

Susan Sheppard

2023-05

I would like to give a shout-out to Chase, Inc. who just performed our seasonal furnace check up. Joe was very thorough and went to great lengths to explain every working part to my husband. Sometimes it really does help to know how some things work and why some things are done. He was a wealth of knowledge, easy to understand, professional and on time. I truly believe Chase will not try to sell you equipment you don’t need much less an entirely new system. Please keep them in mind if you ever have any issues in the future.

Charlie and Debbie Tang

2023-05

If you are looking for an honest, dependable, and well-priced local plumber, Chase Heating, Air, & Plumbing is a MUST TRY. Robert, one of the Chase technicians, carefully fixed lingering plumbing issues. He provided a detailed explanation of his diagnosis so we could make an informed decision before proceeding. Robert completed the job in perfect timing and was very thorough. Ask for Ashley or any of the Chase Team to schedule a visit. Ashley and Robert have been exceptional in providing a wonderful and easy experience from beginning to end. Thank you, Ashley, Robert, and the entire Chase Team! A perfect example of outstanding customer service. Thank you!Services: Toilet repair, Garbage disposal installation, Drain cleaning, Faucet repair

Debbie C

2021-05

We had a very pleasing experience with Chase today for some plumbing issues. The guys who came out were friendly and efficient, and they did quality work, which is extremely hard to find these days. The cost was very fair and reasonable. Chase was recommended to us by a friend of our daughter’s, and I am glad they were. We highly recommend them.Larry C.

Maggie Alegria

2023-05

I do not have the time or energy to write the awesome review that this company deserves and all they did for me... suffice it to say: I recently relocated from the West Coast and knew nothing of the local HVAC/ Heating systems. All I knew was, the house I bought had these unsightly baseboard steam heaters thru-out, and they had to go LOL! Chase coordinated the steam heat removal with the floor company, while we were absent and so on. When I finally arrived, the morning of, the toilets started overflowing onto my newly installed floor, I was frantic! I didn't even know where the shut off was... OMG.Chase sent a team immediately and saved my floors!!! From there it has been the most wonderful experience. Of ALL the RVA contractors we hired (and Chase was out here at least 6-8 times), they we're always available for us. We even called in an emergency when the AC went down and at 8PM, walked us thru the reset! WOW! EVERY SINGLE team member was polite, knowledgeable and professional. The fellas even helped my hub lift the new mattress up the stairs!They are real people, with real values and integrity, the prices were competitive, the jobs were left clean, they were a breath of fresh air.SIMPLY PUT "THE BEST"Service: HVAC duct & vent installation

Jennifer Sarnowski

2021-05

I found Chase Inc. online and wanted to give a smaller local company a shot to help fix 3 different issues (plumbing and duct work) around our house. Rob and Josh arrived On-Time, and were both very professional. I was extremely grateful for their attention to detail as well as time. As they were working on one issue they were tag teaming on another in order to work more effectively. This company is very customer driven and still one of those few places on earth that "puts the customer first". To this company it is not just about the dollar, but about the service. We will be calling on them for any issues in the future. Thank you Chase Inc.Service: HVAC duct & vent installation

Daniel Breed

2023-05

Bought a house with a nightmare of plumbing on the second floor. I had several companies come out before Chase, none of those companies either cared or wanted to put forth the effort to correct the issues. Chase is truly an amazing company with great employees who know their stuff. They have corrected my nightmare and i now have piece of mind.

Amanda Silvester

2022-05

I've used Chase for the past two years for my HVAC needs. They always provide professional, prompt, and friendly service when I request yearly cleaning and maintenance for my furnace and any HVAC repair needed. They give fair estimates, great advice, and have been absolutely wonderful to work with. I am so lucky that we found Chase, Inc. early in our home-ownership and we look forward to having them as our go-to HVAC company for many many years to come.Service: HVAC system maintenance

Alex Mercer

2023-05

They have done HVAC work on both our house and rental property and they are awesome! So professional, knowledgeable and honest. I would highly recommend them to anyone needing their services.

Alex Waite

2023-05

I have been using Chase for the last couple years. Very honest company and employees. I usually get my ac or hearing tune up. The other year they worked on some plumbing for my sink. Thank you!Service: HVAC system maintenance

Beth Jones

2020-05

We have been using Chase faithfully for at least a decade now. All of the service guys are polite and knowledgeable. The office staff are also great on the phone. We have never been let down by Chase and strongly recommend them to anyone looking for a trustworthy, reliable, and expert heating and air or plumbing business.

K L

2022-05

EMERGENCY PLUMBING SERVICEPlumbing leak after normal hours. We were able to shut the water off, so it was slightly less urgent, but no water in the house is a big problem. We placed the call and Rob was at the house very quickly, especially considering they had at east a 40 minute drive from Richmond. Repairs took less then 30 minutes. They replaced a valve and added two valves to isolate one shower that will need to be repaired during normal hours. Very prompt, professional, and easy to work with. Highly Recommended.

Jerry Jacobson

2023-05

Best service ever. David, Nick, and the crew were very professional, responded quickly to fix our plumbing problem, and did an awesome job. Greatly recommend them.

James Cane

2022-05

Chase, Inc. has treated us well over the years as a customer for our HVAC as well as some plumbing. Every one of their employees is so professional and amazing. I had HVAC service done today by Joe, who was especially thorough. Wonderful company!

Michael Cole

2023-11

Great experience. Plumbers were on time, took time to listen and talk about problem and options, and worked quickly.

Bryan Sholl

2024-01

Best customer service in town. No question about it. Excellent company with honest values.

Lean H

2020-05

Fantastic service. Had to use over the weekend and were informative of what the process may need to be done. Honest company and Robert was awesome in helping the situation. They were recommended by a family friend and I’m so glad I used them. They will def be the people I use for future plumbing! (They also do heating and air!)

Bill Simmons

2022-05

First time customer and will definitely be a repeat. Very fast service getting someone to my house to repair a leaking washer hose. Very friendly technicians who fixed it fast and did a great job cleaning up. Thanks!

Gloria Cunningham

2021-05

Awesome from the initial call. I didn't quite know my issue but I talked to the technician's and issue was the wax ring in stool. I had recently purchased a new one, He replaced and all is well. Quality Customer Service. Good job Ryan and I forgot the other young man, heck Ryan may not be right But the Service was.