Poodle Palace Inc

Nina Morris

2024-05

Omg! I don’t even know where to begin.I called and scheduled an appointment to drop my dog off on a Saturday; however I received a text message asking if I could bring her on Monday.I guess the website isn’t updated because it states that they are closed on Mondays.I agreed to bring my dog in on Monday.I arrived to drop my dog off and noticed that the workers there seemed to be very young.In my mind I questioned their experience but decided to give them a try.I explained that I wanted her hair cut down ,not cut all the way off.I even showed a picture of a recent haircut that my dog had received before from a different groomer.The manager / groomer said he knew exactly how I wanted my dog cut.I decided to take a chance and leave her.I informed the manger that I wouldn’t be able to pick my dog up until lunch time.I received a text message about 30 minutes to the time for me to pick my dog up stating that the credit card machine was down.This was really a inconvenience to me because I never carry cash on me.I wish someone would of told me this ahead of time.I asked if there was some other form of payment that they accepted because I was crunched for time being that I would have to pick my dog up and take her home and return back to work within a hour.Luckily I was able to do cash app.I was sent a text message saying that my dogs haircut would be $70.When I scheduled the appointment I was told $55.I feel as if someone should of called and told me if that wasn’t going to be the price.When I questioned the price this is what I was told “our prices start at 55 and it goes up based on the dog the attitude of the condition of the dog”…I’m thinking wow, so the price could of actually been more.I have never heard anything like this.I have taken my dog to be groomed and was given a set price.When I picked my dog up the haircut was definitely not worth $70. All of my pet hair was cut off, so close that it looks like it was almost shaved off.Her hair was cut off her face.She doesn’t even look like a Jack Russell anymore to me with this cut.I text the number that text me in regards to my pet appointment.I received a text message telling me that the “light skin guy was the manager”. So unprofessional.So I called the light skin guy twice and no answer.I even tried the next day and no answer.I decided to call from a different number and the manager called back.He stated that I said I want all my dog hair cut off, in which I did not.He also said my dog didn’t have much hair.She had a lot of hair when I dropped her off.The manager didn’t try to reconcile my issues at all.I am not a happy customer and I will not return.Beware, and think twice before dropping your fur babies off.😩

Loretta Walker

2024-05

First and foremost I pray everyone is doing well. I was a little disturbed by my colleague when she took her furry earth angel here to be groomed and pampered. I recently lost my furry earth angel but I know he is in heaven. There are many people who treat their pets as their children, because they are loved so much. As a customer based business you are supposed to make sure your customers/consumers are happy with your company. If it wasn't for customers, your company would not exist. My colleague was highly disappointed with the service she received for her furry earth angel. She was even more disappointed that $70.00 was charged and she or her furry earth angel were not at all happy. I am still hurting from the loss of my furry earth angel. I rescued him and he rescued me. I hope this review will help you in what not to do in the future.The place I took my furry earth angel was Pet Spa on Cedar Road. They treat your furry earth angels as family. Those of you who bathe your furry earth angels oatmeal shampoo is awesome as well as peppermint shampoo.

Regine Carney

2024-03

Best groomer ever. Very kind, understanding, and thorough in explaining my babies grooming procedure . I could not believe how good my baby looked when I picked him up. Family owned and operated.3 generations!!!!!

Tanner McFeeters

2022-05

We originally selected Poodle Palace because of the name...we have standard poodles and figured this was the place. We HIGHLY recommend this groomer. They take excellent care of your dog, regardless of breed. Plus, we love to support local businesses with hard working people. Glad to have found a new permanent groomer

Tamika Hunter

2023-11

When your dog merrily hops out the car and skips all the way to the door, you know you have a winner. Taz loves Poodle Palace so much. It makes me feel so good knowing my baby is in safe hands. When I pick him up, he is handsome and smells so good! Poodle Palace is top notch and so very affordable!

Donny Murphy

2024-04

We went for a nail trim and we were in and out 10 minutes $20. Grade service, great people.

Ashley Bern

2024-04

Great service!!! Stormy comes out looking good as new every time!!! 5 stars from me hands down!!!

Kathi Tefft

2023-11

Thank you Poodle Palace, Sir Que loves his grooming we got home and he ran around the back yard showing his friends. His ears perk up when we say Mr Willie :-) We have find Our Home :-) See you next month (((Hugs)))

Gayle BLY

2024-04

The cut of my Yorkie was great and I was very pleased.

Paris Credle

2023-05

I booked an appointment earlier this week for 7mo old baby Bear 🐻. He's a cockapoo. The groomers AND the front desk were EXCEPTIONAL! They were so nice to me and answered ALL of my questions (which were A LOT) WITHOUT an attitude from start to finish. They truly took care of baby 🐻. This turned out great for his first grooming! We will DEFINITELY be coming back. Check out some before and after pictures.

Crystal Villarreal

2022-05

Took my shipoo for first puppy cut. Got him in and out and looking sharp! Definitely got a new client

Tawanda Williams

2022-05

My dog likes coming here. He's never mad at me when I pick him up. The groomers we used before were a Lil better at cutting his hair the way I like it, but he'd be sad for the rest of the day when he got home, he'd be in "a mood". When he leaves poodle palace he's always happy and doesn't act like we did him wrong 😂. I think it's because they're more gentle with him at poodle palace. Let's just say that our Yorkie is a "drama prince"

April

2021-05

It's a hidden gem in an older business plaza/building. I rated 5 stars b/c the guys were welcoming and kind. Asked questions to clarify what I wanted. Its Affordable and the service was exactly what I asked for. I had my toy poodle groomed here for his 1st time and will be returning for future services as well.

Joseph Mancinelli

2022-05

We have had poodle mixes for years and gotten haircuts at many different places as we moved for the millitary. Privately owned groomers. Petsmart and petco. The haircut they gave to my dog today was fantastic. Way better then all the rest and more affordable too. I recommend this place to everyone.

Judith McGinley

2022-05

Best in the Portsmouth Virginia area. I've known the owner since he was a young teen working with his father. The great service has not changed in all of the years I've known the family.

Mikayla Byrum

2020-05

Every time I bring my doggy here they treat him with great care like he’s their own. They always greet you with a friendly smile and any questions that you have they always know how to answer! I’ve came here many times with different dogs and always get quality service!

Kelvin Penny

2021-05

Daryle 💕 his job!And is great at it.He took care of Spike freeway Penny!

Patti Kincman

2023-09

Kind and thoughtful groomer. Listened to what I asked for and my dog comes out looking beautiful!

demetria barnes

2023-05

Just when I thought royal (my dog) was gonna get put out because I was having trouble with him at different groomers, but low and behold my boy got a nice cut for his 5th birthday and he wasn’t as dull as he would be from other groomers thank you so much poodle palace for getting Royal right 5 star Recommend it

Rebekah Bane

2022-05

Very nice staff, my boy Zeus isn't very keen on getting his nails cut but they handled him well and was in and out. Will definitely go back.

Fred Pettus

2019-05

They do a fantastic job. My mother told me about this place years ago. Their building isn't the best but their results are! Definite 5 stars.

Jacquelyn Winfield

2020-05

My baby always looks great and smells good. I always walk out of the door laughing because he looks 100% better when I bring him out that when I took him in.

Jennie Ebbings

2022-05

Love this place my family have been coming here since I was a kid with our family pets now I bring my dog here he is old and a very nervous dog they are very good with him and he always looks great for a very reasonable price the people working there are always friendly the only place I’ll take my dog

ARNITA WOODS

2023-05

Poodle Palace is the best!!!! My baby looks so pretty!!!! He walking around like he the king.....the customer service was wonderful!!!!

JoAnna Lawrence

2023-05

My baby Lola and I love this place!

Latonish Little

2023-05

They were the best with my FUR baby. Very professional

Nakolia Pearson

2021-05

They were very professional but they cut to much of my Babies fur and its several different lengths.

Jaketia Taylor

2022-05

Very professional, pet friendly, and gentle with your fury baby. Only place I trust with little guy

Kaylynn Viktoria

2019-05

Great for the price, but they dont require and vaccines which concerns me and my poodles feet looked choppy but good for the price.

Latisha Ann Ingram

2022-05

Great service got me on a pinch and did an awesome job cutting my fur babies