2.9 (38)
600 Frederick Blvd, Portsmouth, VA 23707
(757) 399-1310
7-eleven.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Carlton Coughlin
2024-03
The fountain drink machine has been out of order for months. I keep trying to get a drink here because I prefer Pepsi products, but it doesn’t seem the machine will ever be fixed.
Dyesheka Hawk
2023-09
If I could rate zero stars I would. The cashier was working while under the influence of something strong. She was pacing back and forth her eyes were jumpy she kept lifting her shirt up and was vaping inside while she was assisting customers. I will never visit this establishment again.
Jonvonte Mitchell
2024-04
Bunch of dope heads work here..false advertising because the store say 24hours dat mf never open
Shannon Forehand
2024-02
The always have doughnuts 🍩 in stock! Love that!
Jill “Jillex” Archibald
2023-07
Friendly enough. Hot outside today and everyone is going for the 99¢ big gulp/slurpies
David Thomas
2022-05
At approx 8:40am today, I arrived at this location and before I walked into the building, I noticed a family exiting and the smallest boy (around 5yrs old) dropped his groceries (his lunch) on the ground breaking his Yahoo bottle. Nobody seemed to care so I sticked around to make sure he was OK and offered to buy him another one. Mind you, I am using an assisted device to get around. When I checked out the little boy stood beside me as I explained to the only cashier (Caucasian woman late 50's to early 60's) checking people out at that time what happened. She rang me up and CHARGED ME for the Yahoo and a medium coffee, I gave it to the boy and he left the store. Immediately afterwards, the cashier told me that she was going to just write it off because of the accident the boy had. Wow! I was disgusted since she never mentioned she would not charge me or showed no empathy prior to this. In my opinion, this employee lacked customer service skills and had an opportunity to make a lasting positive impression to not only the family but the business she represents as well. As my mother always told me, "what goes around comes around" Not wishing bad karma on anyone but food for thought!
Ryan Smith
2021-05
I went in here to play lottery at about 4:00 pm. the person behind the counter said he cant keep walking back and forth to the machine. I can understand that but he also did not listen to what I wanted or needed during my transaction. the person was rude and did not take care of customer wants or needs. also i want in there for cigarettes and grizzly and the person behind the counter dont know the selection for grizzly. they lost a lottery sale due to poor effort on there end. they also had one store clerk for checking out while the other person was doing stuff in the store. I will keep coming back but I usually dont have this much trouble when I go in. plese train your people to know how to treat a customer and make it more frindley and have them know there products in the store.
Micah Ware
2023-09
Stopped in at 6:10 am to get gas. Attendant said they were closed, no explanation. Angered other customers as well. Won't go back.
Marcella Witcher
2019-05
Normally, my experiences here are amazing. The staff is friendly and all of my questions get answered.Today, however, the manager or franchise owner was rude...BEYOND rude. She was ill informed and flat out wrong about what she stated. But, I was not going to engage in an argument with an ignorant person like her.Thank goodness there are other 7-11s in the area. I will not be visiting this franchise again.
Kendra Scott
2020-05
Stopped there this morning around 6:20 a.m. I walked in with my hoodie on. I stood in line with my hoodie on. I get to the register, an African American lady with an attitude proceeds to tell me that I can't have my hoodie on and would not let me pay. At this point, I'm just trying to get my stuff and leave. There is NO sign saying not to wear a hoodie. She claims it's a rule. Then it should be posted! The food case I was in front of was dirty and the food looked old. Luckily, 7-Elevens are everywhere. Never going to this one again.
JohnyDangrosly-
2021-05
One star because you can’t give 0 , No customer service , employed not wearing masking , always close out credit card early , pulled into gas stall that had an uncleaned gas spill, almost got hit by a car walking out the door and somehow I was in the wrong for telling the driver to slow down and that she should be wearing a mask. Most of ptown is ghetto anyway and places like this are why.....
Walt Homes
2018-05
On 29 MAR18 at 11:39PM an employee pulled a firearm on for m asking for a refund on a product that I purchase the lady in the store was very disrespectfully and so was the man that was working. All I asked for was a refund so I could get my points added to my rewards account but they could do it an I can't understand why. I'm so upset about this. Who do I need to contact about this?
Presley Mitchell
2020-05
Worse service in years. This cashier working the front at around 12:30 to 12:40 am Sunday morn atleast needs training at best needs to avoid any csr experience in the future
Danielle U
2019-05
Love this location. Staff very friendly, coffee area very clean. The entire store was very clean. This will be my stop every morning for their iced coffee for .99
Gram M
2023-09
Store is not open 24/7. It's randomly closed.
Lucas Johnson
2023-05
They keep the alcohol locked away... this actually says alot of bad things about a buisness If you think about it..
Ajay Shep.
2023-05
Told them I needed a rello, specifically said not a leaf and was still given a game leaf
Donnie Wilson
2022-05
Every time I go in it is a joy something happens or something said to put a feeling in my heart or mine to make my day I enjoy the workers thanks
Janet Mizelle
2022-05
They did not have sugar free ginger ale.
Kitty Addison
2017-05
To my knowledge, this is the only 7-Eleven that has a whipped cream dispenser for coffee. A great bonus!
Victor Johnson
2021-05
No type of customer service I spoke to them they looked at me and and did not say a word
David Davis
2022-05
This store is supposed to be open 24 hours. Yet the door is locked and there is a worker inside.
Debbie Sawyer
2019-05
We always love shopping in this store! Anything & everything you can find here!
Miguel Ramos
2022-05
Sometimes all the staff are not very engaging and/or friendly.
R. R.
2023-09
Closed at 4pm on a Saturday??
Harve Al
2023-05
Great 7-Eleven to shop at.
Derrick Nottingham
2022-05
coffee area was very clean.
Sara Levi
2022-05
Always customer oriented
Jeffrey Eaton
2018-05
Staff is great
Monday | Open 24 hours |
---|---|
Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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