7-Eleven

2.2 (53)

3201 George Washington Hwy, Portsmouth, VA 23704
(757) 399-3621
7-eleven.com

Claimed
Convenience store
Convenience chain offering grab-&-go bites & beverages, plus assorted newsstand items.

Service options

  • Delivery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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king ashburn

2024-04

This store is disgusting I used to be a worker there it’s rats inside of the store they be eating threw the Merchandise and whatever they don’t touch or eat threw in the box we are told to keep and put it on the self there is mold on the soda machine so make sure you look close before getting you a drink please zoom in on theses pictures you will see everything the cashier on 11-7 don’t clean the grill at all they sit in the store with the doors locked and then they had a assistant manger pull a gun out on a customer and they didn’t fire the customer and when we called asset protection cause we didn’t feel safe the just over looked it because they need workers which put everyone else that worked there in danger and I have dat video too

E. M. Torres Gonzalez

2023-11

As you can see. It shows a lower price tag. Then, it charges me a much higher price, just like Walmart. I brought it to the associate attention. He replied ohwell. A d didn't adjust the price.Pure theft.

Desmond “Dez” Biggs

2023-11

Pumps not working, Soda machines got water coming out of them. Slushies watered down with no warnings like the little red light. Cashier had a full blow conversation when I came in, during my visit and when I left. Their Sprite is kinda crispy tho. Better experience than others saying it was closed but not by much.

Andrew FR

2023-05

Closed all the time. Everytime I come to this store they are closed. Pretty sure they lock the doors daily from around 7-8PM until the next morning around 6-7AM. It's fine I guess, but just change the store hours and don't list it as 24/7.

Priscilla Wallace

2023-08

I went to 711 on Wednesday night to get some gameleaf cigars and when I got home I had a set of eyelashes stuck to one of my packs just nasty like how and why are the workers taking lashes off at work. Good thing I didn't order no food. Get it together . They always been unprofessional . I have the picture too

Summer Whitehead

2022-05

I have held my peace about this for a long time! This 7-eleven on George Washington and Elm Ave is the absolute worst I have ever experienced. The staff is unprofessional. They have music blasting with profanity. The women cuss like they don't know any other words in the English language. They lock the doors to MOP at the busiest time of the morning, when shipyard and others are trying to grab coffee before work. They don't have breakfast items in the hot case and those guys come in there hungry! The only positive I can find is that they keep the store very clean. Today was the final straw for me. The young lady working the night shift had her 3 kids at work with her. Now let me pause to say, I understand doing what you have to do if you don't have a baby sitter. I get it. However, you are at WORK. This is a BUSINESS establishment. These boys were throwing large pieces of ice at the ice delivery men. They were taking bags off their carts and trying to ride on the cart while they were bringing the ice in. Mom said nothing! As far as I know, this store is corporate. I am not a fan of anyone losing their job, but if I bought this store as a franchisee, I would have to fire everyone and start from scratch. Today was my last morning getting coffee or anything else. I will drive the extra 5 minutes in either direction to another store.I saw this posted:"To maintain a safe and clean environment your local 7-Eleven may be closed between 12am and 5am daily for enhanced sanitation measures.This store is consistently locked for "sanitizing" between 6 am and 6:30 which is peak coffee time in this area....I strongly suggest that the owner or a representative from corporate do some random pop ups between 5am and 7am and see whats going on. Send a secret shopper or something

Quayden Dunlap

2022-05

The owner says the store may be closed for sanitation between 12 and 5 but I got to this 7/11 at 7pm and it was locked up tight. I thought they might be sanitizing still so I sat outside and waited. Well an hour and thirty minutes later it was still locked and the woman working had finished mopping an hour earlier and was nowhere to be seen. I sat and watched as numerous customers were turned away because of the locked doors. Showing an overall neglect of work ethic and disregard for customers. This isn't the only review I've seen of the store being closed more then it is open and I can assure you that this is most certain the case.

Robinson, Jawaun

2023-08

Here currently smh I’m told they are closed but Google says it’s 24 hours and that’s what 7-11 is known for the 24 hour service and this is not the first time this has happened one night all the 7-11 were claiming some reason they had the doors locked most were claiming they were doing inventory

Zachary Underwood

2023-12

Bro just shut down. Nothing is ever stocked. It’s nasty In there. Half the time they’re not even opened.

Brandon Gonterman

2020-05

Clean, stocked, and organized. Workers are respectful and polite. *Every single time* I come here someone asks me for money outside. They need to put up no loitering signs and remove the crates in the front so people don't sit down and stay for hours.

Nickolas Allen

2023-05

Customer service worker Keisha was very informative and taught me a lot about loading the cash app in store the store was very clean coffee was all filled up and stocked and I believe she is in here by herself doing the damn thing, smart worker, great customer service and friendly! Thanks, great job 7-Eleven!

Tokyo Rose

2023-05

3 out of the 5 times i’ve been to this location they were closed and the 4th time they were just opening and it was the middle of the day. management must be bad if they’re barely able to employ a “24 hour” store.

C. F.

2023-07

Employee are nice and the store is clean. Coffee is hot and delicious. It’s a great location too.

Lauretta Cox

2022-05

My experience was horrible. Clerk was not courteous. She had little knowledge of operations. Spoke as if she had no training. "I don't know" seem to be all she knew. Unclean and she left register with no one else there walked to the back came back past me as if she wanted to confront me physically bout her mistake at register.

Rogardin

2021-05

Always closing first thing in the morning 6:45 when trying to get coffe or they will pull their drawer out and start counting money to make you wait and they count slow. In the morning they will lock the doors and hangout in there or slowly stock and leave the store shut for about an hour

Jeremy Hines

2023-05

Went to get a pack of cigarettes this morning and when I got there, the clerk informed me they were closed. Kinda funny since she let a couple of vagrants into the store but not me. Will NOT be going back to this location.

chris B

2021-05

Worst 7/11 in the area. Everything ring up wrong so I asked her to fix it. She claimed to not be willing to fix it then she didn't know how. Asked her to call her manager, instead she calls some guy to come try to fight me , then calls the cops. She then proceeds to lie to 9/11 saying I'm a threat and she scared while the guy she called is trying to fight me. Even came from behind the counter to dap up the guy. She then ignored other customers, some who walked out while she kept ranting. Other customers coming in to buy alcohol and other stuff but she couldn't sell it because she said she was under 21. Why does 7/11 have underage, violent kids who don't know how to do their job working here??

Joey Petrie

2022-05

They always rude to me cust me out every time I go in there I went in there to bye a pizza they told me the money didn't go throw but it did I bought the pizza they told they never gave it to me I went back in there to get my refund back they cust me out for no reason I just wonted my money back that is it they don't treat people right in there

jordan Ferguson

2021-05

Rude as hell, they have no manners terrible at there jobs and denied me to get food when its her job. And then proceeded to have an attitude when i was leaving honestly. Tell those employees to get lost

Joey Petrie

2022-05

I called in corporate on them to get them shut down by tonight by my cousin Joe c Thompson calling my whole entire family they are not allowed to be in the store no more oh when my cousins hear this they won't get shut down bye tonight and they will not return back to work anymore I hope they get a big law shuit on them

James Emery

2021-05

I guess they are no longer open 24 7 I’ve been there a few times at 12 and one and the only people there was two workers and I guess there friends hanging out in the store but the door was locked and they told me I needed to leave they are closed. The strange thing is the one up the road was open along with the one on Fredrick. That’s one place has lost my business

Big dawg No roof

2021-05

I was charged 29 cent tax on $1 item here lately they close from 9:15 to 11:15 customer service is trash not to mention Being harassed by the homeless and solicitors if Avoid if you scare easy

Sharon Gooden

2022-05

Nice variety and not overly priced. Great coffee and variety in beverages. Rewards program is incentive to shop there.

Lola G.

2022-05

Supposed to be open 24/7. I really needed something before work and they put up a paper sign with the words "Store Closed" scribbled on it.

Super Farrow

2022-05

This is the worst 711 ever. I will never come here again... they are closed more than they are open.. the people that work there are soo rude and nasty.

Deangelo Bennett

2021-05

Thought this store was 24/7 but who's ever working right now need to be fired no service and not picking up the phone

Shantel Anders

2022-05

If your supposed to be open 24 hours, that mean completely OPEN! Not open until 1am then closed until 5am.

Jamal Williams

2017-05

I asked politely for someone to make some fresh coffee. Both of the employees looked at me like I was crazy.

Alice Tillett

2024-04

Quick

Simon Troy

2022-05

They just be closing the store whenever they feel like it

Opening Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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