Public Storage

Akilah Brown

2024-05

The associate Tenaria, does a very great job with customer service and she very to me and other customers. I love dealing on with her. She is excellent.

Allyn Cook

2024-04

Tenaria is the best of the best. She is thorough, detailed oriented, knowledgeable, and great to work with.

Charlyne Davis

2023-08

When we tried to move our furniture out we found one of the doors broke. Couldn't remove big stuff. Last storage had a snake. Nothing the can do about it. Was able to get our stuff out on the 31st. Calling for us to pay for August. Very unprofessional especially on the phone. Never again.

Remus Smith

2016-05

My experience here today was outstanding. The young lady who took care of me today should win an award. With a bright smile and bright attitude such as hers, I'm not surprised to see many great reviews about her on here. Tori listened to every single one of my needs and offered a solution to them all in one visit. I was not expecting in the least to walk out with everything solved. I never take the time to write reviews unless I was given poor service but this is a unique experience I am happy I was able to experience. These people aren't kidding when they say this girl knows her stuff and has a one of a kind passion for not only her career but seemingly life in general. Very huge thumbs up to Tori as I am sure she does not realize how much of an impact her attitude and willingness to go above and beyond has on people... Self drive and self motivation are key in work environments especially in management, and I believe she not only has high amounts of both but it seems so effortless that I never once felt like she was putting on a front to sell me out. To sum up what I'm trying to say, I am overly impressed with the kindness I received today and the confidence with which Tori spoke. She knew exactly what needed to be done and made sure everything was done correctly before I left.

Sha'Nae

2021-05

I needed a storage last minute and came here and got a amazing special! When I walked in I was immediately greeted with a smile by Ashley. She was very respectful and explained everything I needed to know plus more. She answered all of my questions with no problem. If you ever need a storage go see her!! She will get you right!Also, I want to give a big shout out to Lorraine! When I tell you she goes above & beyond for the customers SHE DO! Just by the way she talks with the customers you can tell she loves her job & most of all is there to help others in any way she can! If you ever need anything I suggest you call on the days she work because I love her energy ! That was probably the best customer service I have ever received over the phone & I thank her for that! Lorraine the real MVP!

Melika James Miller

2019-05

I have had my unit for 3months and Jasmine has been a great MANAGER who takes time and patients in working with the customers. I could give her 5 stars alone. The experience I had with the company was great. Great place to store your belonging. Thank You.

Jennifer Alford

2021-05

Mrs. Lorraine, hands down! This lady is so awesome and official. She went above and beyond her duties to help me secure my latch, which was missing a screw. I've never ever had customer service so jubilant! Thanks again Mrs. Lorraine;you're so AWESOME and can't nobody do it like you! Thanks again!🌈

Tonney Manyango

2023-09

Manager Liszt is so sweet and very professional. What great service today.

Mellisa Rose

2017-05

Tanya is AMAZING!!!!! She makes the entire experience smooth, fun and easy. Out of sight, out of mind I was late on a payment and she made it so easy with her friendliness and customer care to talk to and figure out next steps. As far as the property, it's in a safe and easy location. I have absolutely NOTHING negative to say about PS or Tanya! Highly recommend!

ZoruaNobodyNightmare

2017-05

I am brand new to renting and public storage. Tonya made my first experience quick, painless, easy, and excellent! She was spot on with everything, giving me every bit of information I needed and kindly answering all my questions. I was nervous because with a lot of customer service, people don't have patience, will get frustrated with you, and make you feel like you're slow when you're just getting the hang of things. Tonya did none of those. Tonya gladly went out of her way and actually walked me to my unit TWICE to make sure I remembered exactly where I was at. She's extremely informative, friendly, and all around a warm and inviting person to work with. Tonya Will help you, and she'll make sure you've got it. While I'm hoping I won't need my unit for too long, I am 100% satisfied with the service and happy I met Tonya as well! This is the very kind of service that I want to give to each and every one of my customers I serve!!! Thank You!

Joscelyn Akadi

2018-05

Angela was so knowledgeable and helpful. Her professionalism and customer courtesy was superb!!! She was on lunch and had a sign on the door that indicated the time that she would be available, but forgot to lock the door. I went inside and she helped me anyway. Very good service. Great job Angela!

Keri Southall

2020-05

Can I give Jasmine 10 stars, excellent customer service!!! Awesome job!! I also give Jessica 10 stars for trying to help me out in any way she could!! I highly recommend public storage and go see my girls Jasmine and Jessica!!!!!

Junes M0m22

2020-05

Visited this property and was surprised by the wonderful manager they have working. After the long day I had of dealing with rude individuals, the manager Jasmine was the COMPLETE opposite. Her customer service is 100 and would highly recommend anyone to visit this specific Public Storage. Unfortunately I was only shopping for prices but I took the time out of the day to write this review because she deserves it!!! Thank You Jasmine!

Regina Gonzales

2018-05

I was beyond pleased with my visit at the Petersburg location today. I received the best customer service from Angela. She was very informative and honest. Sometimes you can get someone just trying to sell you anything (robotic) not in this case. So Ms. Angela thank you so much for making this a phenomenal experience and helping my husband and I with everything we needed. She is a great asset to this company.

Robert Hoyt

2023-05

I would recommend Public Storage to everyone. The property manager April was great at explaining how it all works and was so easy to talk to. Very helpful.

Erica Blackwell

2021-05

I will never rent from here again. I had charges on my account and spoke to the regional manager and it was suppose to be resolved. However months later my account was sent to collections. I spoken again to the manager and was willing to pay the balance however when going to pay it at the store nobody seems to know how to work the system. I have good credit and to have them send it to collections over $70 some dollars is crazy when I was thinking the matter was cleared. Most of the employees are confused on how to work the system or are new without any training. Lorriane is a wonderful lady however when you call there to speak to her the other lady will not allow you to ( stating she is only temp and do not work there full time) . I guess she know that she have better customer service and is fearful of her team mate.

Eternal Karma

2017-05

I went in to Public Storage to check prices on some items for shipping a few weeks ago and met Tanya.. She made sure I got everything I needed and it was all so affordable. I could not believe how nice and helpful Tanya was that day. When I get customer service like that I can feel good about my purchase and I know I'm getting just what i need. I will be sure come back to this location over and over because her customer service just can't be beat!! Such a bubbly, outgoing lady and I will be sure to spread the word and tell all of my friends and family!!!

Darren Mcgraw

2016-05

Tanya has been the best since day one. I don't come into the store before calling to see if she is working for the day. She is very respectful and helpful. I have dealt with many other storage company's where the employees had a nasty attitude but she always displays the most professional demeanor. Thanks for everything.

Carolyn Taylor

2016-05

Okay I have to say Tori gave remarkable customer service. I have not ever wanted to cry from having someone in a management position treat me so good before and I hope she goes far in life. I told her this and two other people in line immediately agreed with me.

Raising Little Bear

2021-05

Miss Lorraine was a blessing this morning! I came in a bit frustrated but, your wonderful employee was able to help me turn it all around in a polite and respectful manner which is so very important in these time. I’m glad I can always trust public storage to have wonderful employees like Miss Lorraine!

Chuck Pharoah

2014-05

I'm in between apartments right now and needed a nice clean place to put my things until I found something. The service was excellent. The attendant, Krystal was very helpful and kept a smile on her face throughout the process. Good customer service is hard to come by and it was refreshing to be helped by her. I would recommend this storage facility to friends.

Justin Bowe

2017-05

Just rented my first storage unit, and Tanya made my experience a breeze. We had been on the road for 9 hours and it was almost 100°, she got my family and I in and out as quick as possible and even offered us water! Amazing customer service and I totally recommend this location!!

vicky moultrie

2019-05

Jasmine was very helpful . She assisted me on how to open my unit without making me feel stupid lol. She was very customer oriented with a pleasant personality. I would definitely recommend this location.

peaceful T

2017-05

Tanya was the most spectacular customer service rep on the planet. She helped make an arduous task much easier. I appreciated all of her help immensely! Thank you for being so friendly and courteous!

Chrissy King

2015-05

Tori is absolutely terrific!!! I was in you facility on Saturday. She explained everything in detail, had a smile on her face the whole time. Such a great personality. That's what you call customer service!! What I thought was going to be a chore, ended up being such a wonderful experience! I will most definitely recommend this public storage and Tori to everyone I know!!

Darnell Clanton

2021-05

I have been with public storage since July 8th of 2020. I fell into some issues with the payment. Mrs. Lorraine,is a very beautiful lady with a heart that is willing to help anyone in their time of need. She really helped me out a lot. I will forever appreciate her help and that's why I'm still at public storage now. I have deleted my post because it was negative and I acted out of my personal anger nothing dealing with public storage so,I do apologize to the staff. But I will recommend anyone to public storage.

Brandon Starks

2023-05

Hustled me out of 226 dollars for a unit sitting on a curb. I couldn't even get my vehicle in. Then won't even transfer me to another property how rude of a company. Never again

Wanda Robertson

2017-05

TONYA was awesome in getting my unit set up. From calling me to confirm to getting me ready, she's the tops. Everything I needed was made available as soon as I got there. They need more happy employees like her.

Clara Sharp

2016-05

Tanya was very nice and tried her hardest to get us the unit thay we wanted at the best price possible for us. This was my first time ever getting a storage unit and it was the best one. There was problems what so ever and everything went smoothly. Even the call center was nice. I'd recommend this to anyone and everyone looking for a storage unit

Betty Johnson

2016-05

The crater road location is the best location I've been to so far and I must say the new manager goes above and beyond to meet my needs. I didn't have the highest standards to begin with because it's just a storage facility but I wish all people treated their customers the way she does. I could see how satisfied the rest of her customers left her store and that really brightened my day. I read through the other reviews and can tell all her other customers feel the same way. If all establishments treated their customers like she does, there would be a lot of happier people in this world.