Reynolds Subaru

Ilene Terrell

2024-05

Until recently, I would have gladly given Reynolds a 5 star review. In fact, I and the family drove 45 minutes each way to do business with Reynolds. There are so many wonderful people there that it's unfortunate that I feel compelled to write this review. Recently, when getting our Subaru serviced, as the car entered the service area with the door up, the bay door came down on the top of the car as it was at the half-way point. It crushed the kayak racks, the crossbars and the rails. After asking if the driver was okay, she was told that the door has a 3 second delay and she came in too fast. There is no signage as to any 3 second delay or at what speed to enter the service area. She was told that it was her fault and that she would have to pay for the damages. She was told that they had a tape of the incident, which was found to be inconclusive. Imagine if there had been a person entering the service area without the benefit of being in a car. We were unable to get Reynolds to file an insurance claim with their insurance carrier and, in fact, when I looked up their insurance information with the State Corporation Commission, I found it difficult to find out who they had their insurance with. Given the number of vehicles we have purchased over the years from Reynolds, and servicing of the vehicles every 3K miles, their response was beyond a surprise. It would have been so easy for them to say, "Sorry and we'll have the car fixed in our body shop and put you in a loaner." That would have saved a customer and reduced the negative feelings we were left with. Instead, Reynolds management chose to blame the driver and then file a claim on our insurance. By the way, they handed us an estimate for the repairs before we left and then gave us an estimate to purchase our car. Seriously, you've got to be kidding. When asked, I will make it a point to tell everyone of our experience. I have a new dealership and their response was that accidents happen and then the dealership manages it, they don't blame the client.

J Ortiz Jr

2024-05

If I could've given them 10 stars I would. This is our 1st visit to Reynolds Subaru and let me tell ya, they have the best customer service. Emily, our customer service representative was a gem, she carefully explain everything to me to include photos of items that need attention. The services were explained and priced, all with a positive attitude and a great deal of knowledge. I'm highly impressed and would recommend Reynolds Subaru to everyone.P.S. I even got a lift home and once completed they'll drop off my car. REMARKABLE!Thank youThe Ortiz Family

Andrew Coffin

2024-05

Reynolds Subaru is my go-to for doing the scary CVT fluid replacement and diagnosing electrical issues, because I do not understand electricity. While the pricing for Subaru original parts is as expensive as expected, they are happy to take aftermarket parts. They did warn me not to buy non-Subaru axles in particular, so I will follow their advice there. The pricing for most other services range from great to fair, with nothing too crazy. Their oil change and CVT prices were especially reasonable. Their price for Subaru fluids, such as the deliciously tasty SuperLongLifeForever Coolant (or whatever it's called), is very reasonable.The best part is the service reps and techs. They are all named Emily, which makes remembering names really convenient. The reps are all extraordinarily knowledgeable, quick to respond, and put up with my many questions and requests. I really appreciate the complementary Subaru inspection and provided videos during repairs.The drive to the dealership is lovely and full of cows and boulders.Scores:Price: 2.75/5Scenic Dive: 6/5Communication: 5/5Everyone is named Emily: Emily/5Total: 5/5

Lynn Good

2024-05

Everyone was so nice and professional. I must say, our experience purchasing our last 2 cars from Reynolds and the service we have received has been amazing and we feel like we are appreciated as customers and treated like you would treat a family member. Very impressed.

James Ball

2024-04

My Experience was Awesome and The job was Done in a Timely Matter. Danny and his Team went above and beyond Service to get my Job done . The technicians at this Facility treat your vehicles as if they belonged to them. The service was handled very Professionally and efficiently from start to Finish. I rate Reynolds Chevy a 5 Star Facility when it comes to satisfying all the customers needs .

Sheilah Mae Walsh

2024-04

Reynold’s service department is the best. Bought my car a month ago and my engine light came on, called Braedon our sales person (awesome guy) and he got me in with the service department same day. Walked in and was greeted right away and they did a quick check of why my engine light was on (even though they were very busy) they determined the problem and unfortunately I will not get my car same day so they put me in a loner car. From start to finish, service department was amazing, they keep me posted about my car, and made me feel like family. Amazing service and people!

Sarah Houston

2024-04

I cannot say enough amazing things about Reynolds, everyone there is so nice and truly amazing to work with. They weren’t salesy, pushy or aggressive like most dealerships. They made me feel valued and appreciated (not just a number) they took the time to ensure I was happy and that truly meant SO much. I’ll never buy from another dealership!

Tarkan Cuneyit

2023-07

I can’t explain how good was our experience with Reynolds. Best dealership ever! We had great hospitality and customer service from Harper, Logan and Lynn. And also Chester who picked up my daughter from airport. I definitely advise to everyone who is around, you have to go and buy a nice car from this perfect team and great company. Thanks again.

Tracy Williams

2024-05

I brought my vehicle in to fix my rear deck lid do to it being out of aline and leaking. The vehicle is still under warranty but I was told by the service manager that you all was not fixing it under the warranty and if I wanted it fix I will have to pay for it or go through my insurance company. I was also told that I put something in the trunk to cause the problem so I have to pay for it which I didn't put anything in there to put pressure on the lid. I believe it is to make money off the customer because the warranty doesn't pay the dealership. Since I have had this vehicle I have always wondered why it smells like mildew but could never see any wetting in it until I seen two spots on the bumper that I noticed the lid was not line up right. I will not use that dealership anymore because the service department tried to get me two weeks before this telling me that I had rotten in my vehicle eating my filter in the cabinet but I know that was a lie because no droppings and no paper was eaten. So they was upset with me.

Eric Bruce

2024-05

Overall really good just hesitant because manufacturers have tremendous issues telling what features your car does and does not have and will not properly inform consumers but can't be blamed fully because dealerships also are to blame. The internet has almost no facts on it and every time I mention" the internet said x,y ,or z" the dealership says " it's not true". Also repair prices are EXTREMELY EXPENSIVE and personally feel that they should be HALF of whst they are currently! However on a positive note, it was the first time I was charged less than originally quoted because of service clerks activity helping disabled veterans like me by finding coupons. Many thanks to service clerks! Car work completed in timely manner ,great job service techs!

Stephanie Doub

2024-03

Bought a brand new Subaru. Very happy with the product and everyone I interacted with at Reynolds Subaru. Braedon Herring and Thomas Payette for loans were fantastic! The loan process was as painless as it could be, and well within the range they stated. Highly recommend!

Jennifer Stacy

2024-03

Service is always a 5 star, prices are not. $115 for an oil change that use to be around the $60.00 range is too much of a drastic increase in my opinion. I'm sure there may be a justification but if prices continue to increase at this level, I will be forced to figure out another option and I do not wish to, but will.

Lauren Sprecher

2023-06

Absolutely loved our car buying experience! Jermaine and Tracey were fantastic and we felt so valued as customers. They made everything easy and enjoyable. Overall amazing experience and would HIGHLY recommend! We will continue coming here for future cars.

James Mawyer

2024-02

Not just the sale rep. (Doug Stacey), but everyone we met were extremely nice and welcoming. Truly made us feel comfortable throughout the buying process.

jimsmith

2023-12

The Service Managers are absolutely top drawer. ALWAYS friendly, efficient, remember you, and actually watch out for you. I was in for service and after receiving a text, indicated that I forgot to add inspection with the oil, lube, rotation, etc. and was quickly informed that inspection was the only thing on their list as the balance of the items were not due for a few thousand miles. They could have done the work and up-charged but their expected honesty prevailed (again).

Jordan Baugher

2019-06

If you're in the market for a car, you cannot beat Reynolds. They offer vehicles at a fair and competitive price that, at least in my experience, could not be matched by other dealerships. I purchased a brand new Subaru Crosstrek 2 weeks ago and my experience could not have been better. My salesman, Jermaine, was kind, responsive, and went above and beyond to make sure that I got everything I wanted. No one I met was pushy or overbearing and they just made the process simple. They beat every other dealer in terms of price and even offered great incentives for financing. This is truly a family business that lives up to their claim of superior service. In fact, my car-buying experience was so amazing that both of my parents decided to buy from them as well. They are truly the best dealership that I have ever worked with and I will continue to go back to them for all of my service and maintenance needs.

Jason Mickel

2024-02

Great experience here buying our first Subaru. Jermaine and the all the other staff we met with were great to work with, and we will definitely would go back the next time we're car shopping.

Rachel Leonard

2024-03

Great Experience from Nick and Lynn. Nick stayed in communication with me throughout the whole process, even while he was on vacation. I would come back again.They made

Joanne Fenimore

2023-08

If I could give Reynolds Subaru's service department 10 stars, I would. I was 5 hours from home this weekend when, all of a sudden, all of my 2016 Forester's warning lights beeped and blinked unremittingly at me. This happened at 5:00 PM on a *Friday* and I was traveling alone. I Googled the nearest Subaru dealer and gave Reynolds a call. Nick in sales answered my call and his calming and reassuring tone helped to put me in a "less freaked-out" frame of mind. He said he would write a note to the service department letting them know to expect me at 8:00 Saturday morning.When I pulled into the service garage the next morning, Emily was already expecting me. Between Emily and service manager Danny, they made me feel like I as a customer, as well as my car's problem, truly MATTERED. Emily was so positive and accommodating. Danny investigated the issue himself since their master technicians were off that Saturday. It turned out that they had the part to fix my car in stock, and they fit me in that Monday for the repair without blinking an eye. (They even offered me a loaner or a shuttle service so I wouldn't have to wait around.) My car was fixed ahead of schedule AND the final cost was less than originally estimated.When I was essentially stranded alone in a different state, hours away from home with no way to get back until my car was diagnosed and repaired, Nick, Danny, and Emily went above and beyond to help me, make me feel safe, and take care of the problem quickly and thoroughly. I am so grateful for their kindness and utmost professionalism. If you're considering using Reynolds, don't hesitate; they're GREAT!

uvagrad77

2024-01

Great deal on my new Outback in 2021, and the service and warranty support has been phenomenal. Josh and Amanda in particular have been just extraordinary. I live in Charlottesville but buy in Orange!!!!

Dorothy Pruss

2024-05

The morning I was on my way to get my car serviced and my car stopped running on the way.Had to get tow to Reynolds,and they fixed it quickly.Thank you,for that.It's our main vehicle,my husband has to have it to get out,we have to carrie his scooter.Thank you again!🤗

Sandra dodson

2024-05

Excellent service. All questions answered. Work done in a timely manner. Personnel friendly and helpful.

Matthew Forst

2023-09

I’ve both bought a car from and sold a car to Reynolds. They were one of the few dealers not to gouge during crazy car market during the pandemic and made everything easy. Everyone I’ve met at the dealership is helpful and genuine. They’re a business, but they value relationships and care about their customers. This is true all the way from the sales folks to people like Tracey in the finance department. Thank you, Team Reynolds!

Andre Milton

2023-12

Where do I start I’ve had two run ins. One of which I took my Silverado to get a leveling kit installed two weeks later I took it back in for a cracking noise when I turn the wheel it was suppose to be pulled in on a Tuesday but it wasn’t in the bay for 2 following weeks once they looked over it said there’s nothing wrong keep driving it until it gets worse. I told them I’m not ok driving it that’s why it’s here. Was told they think I need to buy a new leveling kit which they installed now 4wks later. Took my business elsewhere just to find out two days at another Chevy dealership that it was just ball joints 🙃. Second run in recently took my suburban in for some issues as it’s still under warranty. You may ask why would I go back because I’ve dealt with Reynolds for years and always got a rental vehicle at no cost which was very convenient with my work schedule well this time I took it in they told me they’ve never done that and it would be $35 a day I refused (glad I did because they had my truck for another 3 1/2wks) I went in on a Friday to grab something out of the truck and the battery seemed very weak, so when I gave them the key back I was Informed they’d get right on it and charge it and look at it. 2wks later I get a phone call hey truck is ready but you need a battery it’ll be $400 some extra dollars when they never took the time to do what they said about the battery or inform us “hey you may need a battery once you pick it up and it’ll be this much money” no they tell us to come get the truck and it’ll be x amount of money for a battery needless to say I got a battery $200 and installed it. I’m not blaming them for a battery dying but let someone know ahead of time not the day you say they can pick it up or do what you say by looking at the battery not waiting 2wks after I tell you. Most likely taking business elsewhere.

Josh

2022-06

Reynolds Subaru was the easiest, most enjoyable car buying experience I've ever had. I had specific instructions for a special order and from start to finish Reynolds was communicative, professional, and incredibly attentive. Cannot thank Doug and the rest of the Reynolds team enough. I'm thrilled to be driving my new Subaru and will be making the trip back to Reynolds for my next vehicle.

RayandLarissa Lemp

2023-06

Chris, Kevin, Logan, and Lynn make the “car buying” experience down-home and family style. It doesn’t get better than this. Thank you for being that slice of southern hospitality that is so needed right now - and May it continue in the future.

Sean Peterson

2023-10

Simply stated - Logan, Chris, Tony, and Tracy are awesome! I purchased 2 cars in 2 weeks this month and others in the past - top notch customer service that goes beyond the sale. Reynolds is one of the only dealerships of any BRAND we trust to do business with and will continue as long as that team is in place. A dealership must go beyond the product and just selling a car; its about building a life long relationship, and they do it!

Wayne Blevins

2023-11

I'm talking care of an older Vietnam vet now and his Subaru needed work to pass inspection. Josh in service heard his story and did everything in his power to help Jim with any discount possible. I'm extremely impressed with Reynolds and their crew. Bravo!!

Devon Taylor

2024-04

The people were honest and sincere. I would definitely do business there again. Totally worth the 3hr drive.

Betsy Purvis

2023-06

It's easy to get sold on the quality of a Subaru and Reynolds is, hands down, the place to buy one. I worked with Jermaine (sales) and Tracey (finance) and I could not have asked for nicer, better-informed, or more patient folks to work with. Throughout the entire process they were helpful and transparent and they were genuinely interested in helping me find the car and options that worked best for me. I came from one county over--a county with its own Subaru dealership--to buy from Reynolds based on the reviews here and Reynolds did not disappoint. It's a pleasure to sing their praises as they are well-deserved. I'm incredibly happy with my car and the team at Reynolds!