CVS

June Lee

2024-04

Normally when coming to this cvs on my way home/work, I haven’t had any problems until today. The actual PHARMACIST and another pharmacy employee has no respect for others, no customer service education, and no skill what so ever of talking to customers.They don’t like their job, then stay home. Stop messing with paying customers money and time.I will NEVER RECOMMEND this CVS PHARMACY for any of their services and PRESCRIPTIONS.

J C

2022-05

Great service! We had passport photos taken here and were in and out in five minutes. CVS in store variety can't be beat and the quick service makes this CVS one of the better locations in the area.

Michael Hatheway

2023-10

Once again, this CVS dropped the ball. Last time I visited, an Rx they told was being prepared the day before had not been prepared (over 24 hours later)… This time, they didn’t honor a simple $2.50/off coupon - after wasting a half hour of my time debating it…

One JGM

2023-05

I really wish I could say something nice about CVS... Unfortunately I can't. Over 1 hour wait to get a required prescription. So tonight I had to make a choice, wait for medications that couldn't be delayed or vote. Unfortunately I didn't get to vote,..... First time in 30 years I didn't vote. Thanks CVS. I didn't want to move my prescriptions because the store is near my house but now you've given me no choice.

Ragheed A.

2023-05

This pharmacy is a mess. If the drug is not in stock, good luck with having someone bother to call and let you know. They sleep on orders until you ask. They promise a date and won't honor it, nor let you know they can't get the medicine. You speak with someone on Thu, another on Fri, and another on Monday, and each one will tell you I don't know what happened! They don't talk to each other and certainly not talking to the patient to provide updates. Transferring all presentations to another pharmacy soon. Find another pharmacy where they respect their patients and recognize their job is not selling lipstick. We're talking about medicines here.

Matthew Parker

2022-05

The cashier told me I needed a CVS card to shop there, which was a lie. He didn't tell me until after the transaction there was a $5 dollar recurring monthly charge. It was a huge hassle to cancel. I looked it up and staff get paid commission for new sign ups. This is a terrible policy, it incentivized them to lie to me. Cashier was dishonest and shows staff need better training and CVS needs to change their policies. I expect better from a drugstore that sells important medications to people.

David Bear

2023-05

Use the CVS Pharmacy for one time prescriptions. Have not bought health and beauty aids there in years. The pharmacy process really has not changed much from a customer perspective in years. It seems like more could be done to make that process easier and more customer friendly. Did have a COVID booster there and that was fine and I appreciated CVS's role in protecting the community.

Peter Mattison

2022-05

I only really deal with the pharmacy here in managing my family's sometimes extensive medications. The pharmacy staff have always been professional, helpful, and friendly in helping me. It can be very slow sometimes, so it's best to aim for less busy times, if possible.

Hannah Bobb

2021-05

The CVS pharmacy is HORRIBLE! They over billed my prescription and insurance company by 2 months and have failed to give me my prescription count accurately. I don’t know how they think a 30 day supply count of eye drops at 3 times a day is going to last me 90 days? The pharmacy manager admitted that they overcharged me and that they couldn’t tell me who signed for my prescription - seriously? Thank god this is only for keeping my sight and not something that’s life saving because they clearly can’t handle it. This isn’t the first, second or third time this CVS has incorrectly handled pharmaceutical scripts and I would love a serious review because they’re obviously not up to being ethical pharmacists.

G Tanz

2022-05

I don't want to attack the staff, my feeling is they do the best with what they have. That said this place and CVS is a CLOWN SHOW, since last year they have had issues with the photo department, first they can't process photos, that went on for months, now the camera to do passport photos is down. My biggest annoyance is their rewards program, it discriminates against people who chose not to give up their personal information and join their stupid cult of CVS Card holders.

Ali Reza

2022-05

Staff pushed me to sing in for some stupid discount when paying for my prescription.I keep getting spam calls from an automated system.Terrible marketing.Be careful, do not press yes to any of the messages you get when paying for anything at CVS.

Travis Larkins

2020-05

I been going to Oakton CVS for over 10 years today was worst experience ever. I came in to pick up entresto a heart medicine. They gave me bill.....$1474....what? I told them I get this for $10 they said I only qualified for $400 off. I called my insurance the contact me with CVS trademark. They were very helpful but one hour had passed and come to find out pharmacist had my entresto information and it was actually $10. I was nice and calm and never was mean. I got my pills. Problem was at the end No one apologize to me about the situation. No one even acknowledge me. Was not a pleasant experience at all.

Anisa Kelley

2023-07

Pharmacy seems to struggle. Repeated calls that prescriptions are ready. Arrived during their reduced hours and prescriptions are often not there/available.

Audrey Hollenberg-Duffey

2021-05

We have had a problem with their pharmacy saying they are refilling a prescription and for four consecutive months we get to the day its supposed to be ready and they say they don't have any in stock. When we show up (because we need it that day) it was sitting on the shelf and they give it to us. When we ask questions on the phone the person we talk to is rude and has hung up on us twice.

Rex Hoang

2018-05

the worse, most unhelpful, sad group of people in the pharmacy you will ever see, I live right next to them but chose to take my prescription some where else due to their poor services, and this is not just one time it is most of the time over a 10 yrs period. I am a doctor, I know how pharmacist should treat people. I asked them once why such poor service and unhappiness ALL THE TIME, they said it was the bad pay and the long hours????

Farima Nemat

2015-05

I've unfortunately made the mistake of being a repeat customer at their pharmacy for over 2 years. NOT once have they correctly carried out an order. They are under-staffed, apathetically incompetent. Often when you go to the pharmacy, you have a sick child or a medical issue that needs to be addressed and the fact that they add to the stress, lose your order, claim it's not ready despite leaving a vm that it is, etc makes the experience horrific and frustrating. Save yourself the headache and take your prescription elsewhere (as I will from now on.)

Meheret Seifu

2022-05

The pharmacy guy named Rod is horrible has zero professionalism and manners he threw my insurance card and also using very rude words and facial expression. If I could give this place zero stars I would due to this pharmacist.

A M.A.

2023-05

I have had nothing but great experience with this cvs and am baffled at all the poor reviews. They may have changed staff or trained them more in customer service but I have received great service from them.

Frank

2020-05

Waited on line to get a flu shot, but turns out they "don't have flu shots" despite all of the signs saying that they do. Overall, the service at this CVS is below par. I can never seem to get in and out quickly.

Maria. Castella

2023-09

Pharmacy employees have very good communication skills and provide excellent service.

Sumnima Ingnam

2021-05

The pharmacy is terrible. They did not understand what I was saying. They made me wait and refilled the wrong prescription 2 times. The pharmacy guy threw my prescription bag at me. Never going back. If I could give this place zero stars I would.

Michael Shim

2022-05

I went to this CVS to get my passport photo taken. The service was very quick, and the lady and man there were very helpful. Sorry I couldn’t catch your names.

mrliam 3211

2021-05

The Store manager named EDWARD is the most unprofessional, rude , narcissist man I've ever met in my life!!!!!!! I rather drive completely out of my way to another CVS then to ever step foot back in this CVS.

Stephanie S

2023-05

Received great service over the phone and super efficient (if I get her name I will edit to add it) she was phenomenal

Jess P

2023-05

I love to come to cvs in Oakton is near my house , parking is very easy , the store is always clean and hard working employees,

Sarah Hinkhouse

2015-05

One of the worst locations.Their photo department is 2 for 2 making errors on online orders. No discount offered for their mistake and delay.They don't staff the register well either...with enough people or with the competence to help.

Celine W

2021-05

The store is always clean & organized. And the pharmacy has my prescription ready on time. Thank you!

Gary Greenbaum

2017-05

Poor service, the pharmacist addressed the incompetent cashier here like I didn't exist. Between the two of them they wasted my time and they get paid I don't. Won't be using this location again.

Roy

2022-05

Stacey Sandler is the worst pharmacist I have ever got vaccinated from. Zero professionalism.

Mayada Hakim

2020-05

Cvs pharmacy in Oakton calls my Doctor and ask for refills without me knowing and then they send a message telling me your medication is readyAnd when I asked them for a different medication to call my doctor they don’t