4.4 (369)
637 Commonwealth Dr, Norton, VA 24273
(276) 325-0783
petsense.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Elaine Salyer
2023-08
Took my best girls shopping yesterday. Dottie got a new leash and Molly got a new collar. The cashier helped find the harness collar that would work best for Molly. They enjoyed his help. Keep up the great customer service!
Justin Skorupa
2024-01
Helpful, friendly employees & managers make the buying process simple. They will haul heavy dog food to your car or truck if unable. Prices are comparable to anything within a 30-mile radius minimum. They are also quite knowledgeable about the other reptiles and mammals. We have bought our supplies at this location for a long while. 👍👍
Mary Day
2022-05
My dogs love coming here and picking up a treat and toy. They also support local rescues which is awesome. My sweet kitty Gus was adopted from here, it was a great experience. I recommend visiting the cats inside the store and if you can making one apart of your family.
Charissa J. Sturgill
2020-05
He loves it there and they're gentle and very sweet to him. Being his first time I will continue to keep going to the groomer named Josie, I appreciate it very much that she's so sweet
Cheryl Cooley
2024-04
Very Much Highly Recommended Friendly Service--and Caring personal. Thanks 👍
Sofia Pikalova
2019-05
Do NOT BUY from the common boxes!! Their treats have BUGS and MAGGOTS!!! ALL the treats I got from their open boxes had bugs (Only one pictured sorry, I couldn’t take it)! I can’t believe they don’t take better care of their treats for our beloved pets.
Brian Hamilton
2023-07
Love this store always great prices and great pets just got 2 fancy rats and love em so much!! Defantly my go to pet store
Daniel Tattoos
2024-03
This place is awesome for pet supplies and very friendly and helpful staff
Bria Bloomer
2023-09
I took my Aussiedoodle here for his first groom and wasn't very impressed. None of the hair around his face or head was touched or his paws. I paid $60 for a trim I could have done at home. He did smell good but I had to trim his face myself once I got him home, his hair was growing over his eyes. The groomer said he "didn't like" having his face trimmed but he let me do it with no issue. He did smell good, so not sure if she was just in a hurry but I will be trying a new groomer for his next haircut.
Xena
2024-03
They always have what I need and are really helpful and friendly.
Lone Crystal
2023-05
Absolutely beautiful. We called ahead to see if there were any cats for adoption and they were beyond helpful over the phone as we're looking to adopt as soon as possible. We found our forever kitty and applied on the spit in store. The cashier (I believe?) Was beyond sweet and patient with me as I tried to decide which animal bonded best with my needs.
Rebecca Honaker
2023-05
Ordered ahead by phone. They had the brand we needed for our dogs at a great price and loaded it in the car when I got there along with great prices on treats being non rawhide as well.Friendly and helpful staff.
Timothy Bowman
2023-09
Great place to get all your pet supply needs. They also have lots of critters to take home, I especially enjoy getting to see all the kitties that are looking for their furever home.
Dennis McClain
2023-10
Great service and selection. They have items other larger stores do not carry. They are my go to
Christine Dotson
2020-05
It is a wonderful place with a knowledgeable, pleasant staff. Great selection and great lay out. Go visit for your pets. Grooming services are awesome
Raven Myers
2023-09
My little girl looks like royalty after her visit
Adam Herron
2022-05
I’ve taken my dog to the Petsense groom shop since it opened, but no more. Lost all their experienced groomers and the ones left couldn’t handle my small dog. Had to call me to come pick him up and suggested he needed a vet visit. He was only nervous. Terrible experience and all should be aware before taking their animals here. Kindness and compassion go a long way.
Daniel Chandler
2023-05
There is a new younger black headed girl working here that is a complete smart@ss. You ask her a question she snaps your head off. Not friendly at all.
Amanda Mobley
2022-05
My daughter bought a lizard. Just about all of the info she was given about the pet was way off. Wrong even. So if you go Google your questions dont depend on the staff. Apparently they dont know. Good luck. Other than that great store and friendly staff. Just not informed staff.
Beth Ellis
2020-05
Good selection of dog/cat food. Prices a little on the high side.Take my 2 dogs for the bath special they run on Sundays. They do not brush mine as well as they need to be. Both of them are long haired and shed alot.
Stephanie Christian
2021-05
I go here to get my kids betta fishs and to get my fur baby groomed very great respectful professional staff very clean. They make you feel so welcome.! I do recommend this place I give it a 10star.!
Heather Clanton
2021-05
Awesome place. I greatly appreciate their help any time I have questions about my fur babies...and my bearded dragon the queen. They are always there. They also have a great supply and variety.
Tiffany McLeod
2022-05
I enjoy coming to Petsense, although its changed since last time I was in there and the products were all switched around on me lol. Definitely didn't find rabbit food in the new dog food section ☺ My only issue is it would be nicer if there was a little more for rabbits, birds, guinea pigs and chinchillas because there was not much to choose from and had to sadly go to Food City for bedding and pellet and tbh I don't care for getting animal food or things at a grocery store, plus not a good selection of toys for listed animals either more for cats then even dogs tbh. Loved that the geckos were not on vacation this time too I finally got to see them for the first time since I been shopping here. Love the associates thou their always helpful and kind and informative.
Sam Blausey
2022-05
They where remodeling when we where there it is a nice store and very freaindly workers but we bought a basking light for a bearded dragon for 12.98 then we went to Walmart just on the other side of the street and they had the same product for 6.95 and that sucks I'd rather buy local and help a small business but when there is such a difference in price you can't help wanting to save the money it's over half the price and I hate Walmart but you are saving so much more We did buy the one from petsense but won't again you have to be competitive if it was just a dollar or two it would of made a difference
ODonna Ramsey
2018-05
Overall, my experiences at Petsense have been great. It has a good selection of pet supplies, and the staff is very friendly and helpful. It also devotes space to cats that can be adopted and sponsors adoption days so that local rescues can bring dogs who need homes.
Heather Jones
2023-05
My dog does so good being groomed here (Mika- Siberian Husky). But it's a little more expensive. 83$ to groom your dog is rough.
Angie Stevens
2022-05
First time in the store and was very impressed. Very clean and organized, carried a great selection of foods and toys for dogs which mine really enjoyed, and the staff was very friendly.
David “Bruno” England
2022-05
Called ahead because our dogs are all small Chiweenies and a Miniature Chihuahua with small little mouths and tiny teeth. They got us a Big bag, biggest bag Purina makes in the ONE,SMALL BITES. Then my wife had coupons they accepted and had no problems. Also gave us a discount on Purina ProPlan wet food.They carried it all out to the car for her as we're both disabled anyway.Great friendly bunch of people and they price match to beat anyone's prices. They will not be beat.Thanks y'all so much
joseph Biesecker
2023-07
Great staff
Jocelyn G
2022-05
The screening process for getting a kitten from here is invasive. Plain and simple. If you're not ready for a person to tour your house, look at your Facebook page, and call people who are not related to you for references, look on craigslist. If you just want some pet items, they do have a wide range. However the majority of it is overpriced.
Monday | 9 AM-9 PM |
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Tuesday | 9 AM-9 PM |
Wednesday | 9 AM-9 PM |
Thursday | 9 AM-9 PM |
Friday | 9 AM-9 PM |
Saturday | 9 AM-9 PM |
Sunday | 10 AM-6 PM |
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