3.8 (6024)
12401 Jefferson Ave, Newport News, VA 23602
(757) 874-4434
walmart.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
brj411
2024-04
I had an issue with my purchase. Team lead, Paulette(vertical challenged lady) was quick to resolve the issue. Very pleasant visit. Cashier Bill could do less talking.
PeterJoseph
2023-11
We got what we came for at great price. Visiting so we sacrificed some items for quantity for quality. Not much. Or going to non brand items. But over great experience for Walmart.Lost in a star - store stockers had no sense of urgency.
Aaron Watkins
2024-03
I went at 7pm on a Saturday. There were 2 lanes with attendants, and 3 self checkout lanes were open. There were 100 people waiting in line. It took 45 minutes in the line to get through self checkout. They deserve the reputation they have. Target wins
Carol Dodson
2024-04
I don't go to Walmart often. Today was crazy at Walmart because so many places are closed. The staff was wonderful and dealt with customers with kindness. The only loss of stars was that they didn't have enough people and for at least an hour there were 20-30+ customers in each line. This was really stressful for cashier's. Yet they were smiling and pleasant and patient with customers who were less than thrilled to stand in line.
Ed Baines
2024-05
This Walmart has only modest self-checkout capabilities and only a few lanes of human checkout. It also lacks a specific checkout area for Walmart Plus customers that can do a rapid checkout because all of the non-weight base things have already been charged through the app.What I think is sort of strange is the Sam's club, which of course is owned by Walmart that shares the parking lot has full self-checkout. So in real terms I can get in and out of the Sam's club for a few items almost as fast as a 7-Eleven. Other than the fact that the parking is a bit further away and the store is massively bigger. I just show my QR code generated on my phone. After I have checked out. They scan a few items in the cart and off. I go. Rarely have to wait more than a minute to get out of the door.
Robert Ziegenfus
2024-04
This will be my last visit. Lots of walmart employees standing around, but only one person at all the checkouts.
Joshua Ray Ogletree
2023-05
This place was a MESS!!! No lanes open but self checkout, and one employee working there not paying attention to anything.The plants section was so sad! So many dead plants, being sold at full price. They had a bulb bin that was so old most of the words were not legible. Some of the packages were completely empty, and some the bulbs were completely dried out and rotten.
La'Shore Redmond
2023-09
It was nice. We went to the Walmart supermarket first. Who knew they had just a supermarket. Wrong place. Once we got to the correct place it was good. No Hershey nuggets with toffee and almonds though. Bottle water was scarce as well. They need more cashiers (people) please
TARA Peters
2024-04
Typical Walmart - I get what I need, excellent prices, check myself out and no complaints. They have some absolutely amazing staff, most are average, and they seem to be very inclusive with hiring which I really appreciate.
Sharon Brown
2024-04
Staff are great and they are always helpful!
Rae Stevenson
2024-03
Olivia was such a great help with my purchasing my pair of readers. And she has a lovely personality. Very knowledgeable. 🌹⚘️🌹⚘️🌹⚘️
Jamie Vargas
2024-02
The worst grocery pickup ever 😒I sat for an hour and 25 mins waiting for them to bring my groceries out. The app told me it was ready and hour prior to me arriving. I asked over and over how much longer it would be and the kid walking around outside kept saying "I'm not sure we're really busy".... And they are busy but the two spots next to me had 4 and 6 people pull in, get groceries loaded and left while I just sat there waiting. Many other not great experiences with poor quality produce and wrong items grabbed...I ordered peroxide -received rubbing alcohol several times
Mari-Alice Masters
2024-01
Bad interaction with customer service. Yelled at me for getting there after they were closed and when I asked for the hours so I could come back she just kept telling me they were closed and to come back when they were open but I can't come back when they open because I don't know the hours and she literally wouldn't tell me. Also kept trying to push the conversation to end so she could talk to her co worker. I don't remember her name unfortunately but this Walmart sucks. Except for the lady who looks at your receipt when you leave. She's awesome <3
Sheila D
2024-05
I felt like I was being watched and while I was waiting in line at the self checkout people were going out the door setting the alarm off and the associate that was standing there was saying "Oh it's okay". "You can go". But when I am checking out the one associate is watching me like a hawk and I asked him do you want to see my receipt and he pointed to the other guy "who was telling people to go ahead and go" to check my receipt. I should just walked on by and then if he would of said something I should of came with well if the alarm goes then you can check my receipt.
7even
2023-05
If you value your to time, this isn't the Walmart for you. This is far "THE"!!!! WORST AND SLOW WALMART EVER. there's no management on the floor nor in site. The line are ridiculous!!!!! 2 lanes are always open and that's it. "STAY AWAY!!!!!! #TRASH
Dominique Lewis
2023-05
A lot of beautiful flowers and greatly priced. Some items need to be marked down because it looks like they don't have enough staff to care for everything and also they aren't staffing the garden register so it's pretty inconvenient to lug all your plants/stuff to the front of the store. Same with Yortown Walmart. Register wasn't open.
Dr Todd Hardy
2023-12
I was looking for some rubbing alcohol so I asked one of the women working(talking on the phone)in that area. She got nasty in telling me it's 2 aisles over, but wasn't. So I asked another woman(associate)next aisle over from her, and she too replied in a nasty way, saying she heard me asking the other woman. I said I didn't see it 2 aisles over. So I found it myself 3 aisles over. I had other witnesses in the area who commented on these women's rude and very nasty behavior!
Stefania Gomez
2024-04
The place where everybody do groceries but the place were people don t like to work at all!!The workers are no helpful when it’s time to pay, u have to everything for them and they ask you at the exit to show them that u pay.. if you don’t trust me why you don’t work on a cashier??
Carin Knopfer
2024-03
This Walmart on Jefferson was terrible. It was a Sunday. Lines were so long that it took us longer to wait in line than to shop. I had 1 item. If the dog didn't need the medicine, I wouldn't have waited.
Frank Roggers
2024-03
Me and my wife were denied entry with our service animal and were treated extremely disrespected by the Team Lead on staff tonight Melissa. We were let in by the greeter whom didnt say anything a nice older lady. We were hunted down by the team lead and told information about the Disabilty Act which was wrong. Me and my wife are both veterans and its disgusting to have workers like this trigger our service connected disabilities and tell the wrong information to people. We didnt serve our country to be treated like this and that Team Lead needs to be fired.
Kay Bee
2024-03
Christmas Eve. Self checkout towards the pharmacy end had a long line. I left my partner in line to grab a few things. When I returned, he was in another line. The sales associate in the checkout line shut it down after a dozen of us were already waiting for a while. She should’ve stopped more ppl from entering the line and allowed those in line to complete their transactions Vs just shutting down and closing the self checkout area in a snap of a finger. What a waste of people’s time. The front ended manager was unaware of this and radioed but everyone was already scattered in diff lines, waiting double what they should’ve. The sales associate sneakily did this so she could start the end of day process on the self checkout registers earlier than she was supposed to.
Michael Erexson
2024-01
Walmart was jumping a little bit early today. I was in and out quickly though because the cashiers were fast and very friendly. It was a great trip to Wally world. (Walmarts nickname)
Anthony Marra
2024-02
Not been the same since Walmart decided to no longer offer 24 hour service. I guess it saved them too much money during Covid, and the GM’s and above probably got the best bonuses ever during 2020. But now so may states let people shop lift without penalty I’m sure that ate away at the savings, but either way, day shift no longer stocks and it’s not uncommon for them to have 50% of my weekly consumables on the shelf by the time I get to the store in the early evening. It’s so frustrating I’m trying to get myself used to going to Target. Worth the extra money knowing I can get everything on my list. Their online app’s inventory is much more accurate as Walmart’s system is setup to go from truck to shelf, but now there is at least a 12 hour lag in accuracy.
Rachel Hunst
2024-04
Loud employees. Store dirty, unstocked. Several shelves unfilled. Many items missing. Could not get what I came for.
Pamela Stephenson
2024-04
Nice clean store. The associates were kind and helpful.
Barbara Moorehead
2023-11
Went in the daytime. Next to NO lines open. And the few that were had terribly long lines. 25 minute wait in line. And too many staff on the floor to count-with carts stocking I assume, many on their phones, many talking & laughing amongst themselves. What are ALL those registers for? Looks? Ridiculous. I have never been to a Walmart like this one & I love Walmart. Where is management? What about cashiers? I will not return to this poorly ran location.
Verrel Belote
2024-01
There's not enough cashier to check customers out.There's more self services machines then a cashier to help checkout .Sometimes the lines are so long just to pay for being a customer 🙄
Richard Roscoe
2024-05
First time pick up. Few items substituted but not big enough. Missing items
Mac Star
2024-02
What a joke. Called to see if a car battery was in stock and the store associate said she’s not allowed to check, and they have not updated their inventory which means online may not be accurate. Walmart gets worse and worse. 🤦🏽♂️
Rap Master Ricky
2024-04
Like a kid in a candy store.. Been about 2 years since I've visited a Walmart... just a few items turned into a buggy full..
Monday | 6 AM-11 PM |
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Tuesday | 6 AM-11 PM |
Wednesday | 6 AM-11 PM |
Thursday | 6 AM-11 PM |
Friday | 6 AM-11 PM |
Saturday | 6 AM-11 PM |
Sunday | 6 AM-11 PM |
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