PetSmart

4.3 (1775)

12142 Jefferson Ave, Newport News, VA 23602
(757) 249-2007
petsmart.com

Claimed
Pet supply store
Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Nannette Strickland

2024-04

I love coming here with my fur baby's I knows they are going to be well taking care of and loved by the staff that's going to serve them. And my cat loves it here too. Miss Sugar Baby and Mr. Oreo the cat.

Liveisgoodat66

2024-03

The grooming Department is great . Took our cat Anna in for Bath and Brush with nail clipping. Everything went great , and she is happy. Our groomer was Jordan B. We are very happy.

Mackenzie Brayer

2022-05

I brought my puppy Oliver in today for his first time in PetSmart! I had a great experience especially with Jonathan. He was very welcoming and super kind. Oliver and him bonded really well and I will definitely go back. I had the best experience ever at this PetSmart. Customer service was on point, I was very pleased!

Christopher Miller

2023-12

Brought my puppers, Ares to have his spa day with Heather F. She is amazing. She gets all the hard to reach hair spots and is quite the whisperer to dogs. She knows how to handle my big fluffy baby and the cost is a steal when you look at how professional the final look is. Thanks Heather. You rock.

Dominique Lewis

2023-05

Every time I go, they don't have what I'm looking for (aquatic/reptile) and one item showed in stock online and when I went there, they said it wasn't in stock so that was a little frustrating. It's better to go to another store to get what I need or online. I can say they have quite a bit of fish and I got my pal from there last a year and half ago

Jimmy Loucks-McCarney (okto)

2024-04

It's gotten better. This location used to be rough around the edges but lately it seems they've been making improvements.

Tammy Myers

2024-05

Clean and well stocked. Our puppy loved it ❤️

Karen Tucker

2024-01

Samantha Burty did an amazing job on my dog Tucker, he’s a Husky and no one has ever done a better job than Samantha,I give her 20 stars over and highly recommend her ⭐️✨

Chris Williamson

2024-02

This place always has the pet supplies we need. Especially pet food. Many retailers don’t have a large selection or are out of stock. We pass by several other pet supply stores because is this. Store is very clean considering the number of pets that visit.

hoe operator

2024-01

It is A good.place to get pets supplies and has a variety of toys bedding foods for many different animals NO LIVE RATS for snakes though

Christina Dudley

2021-05

Great place to come get a new pet. They have everything you need. We have gotten fish, rats, teddy bear hamsters and Russian or Chinese drawfs. They have all been very healthy and not habitual biters. They only have males. If you need a female checkout Pet Zone in Yorktown. They give you 14 days no questions asked.They are the only place that I have found with glofish in-stock.The employees are so helpful in helping you find the best price. They will look up the online price with their affiliates and give it to you in the store. We scored an amazing rat cage at a much better online price.I love that you can leave with a new furry or scaly friend and all you need to get started.

Kimberly Meyer

2024-03

It's your pets one-stop shopping place. It's really amazing to see the advances that pet food has made. The selection is mind-blowing.

Bridget Fain

2019-05

Cats are a bit pricey to adopt but worth it. They come with shots and spaid and neutered. Staff where very helpful. They have fish, lizards and birds also that you can buy. A hug selection of pet food and accessories also. Definetly recomend going here.

Mp T (Animal Rescue Queen)

2023-05

My favorite part of Petsmart has always been how the company helps smaller Animal Rescues + the humans who fund their Animal Rescue all by theirselves. That alone is fantastic! This year, the brave manager & his worthy staff are hosting "Pictures with Santa"! God bless them for their patience & kindness! In our world today, those of us who have rescued over half of our lives truly need Petsmart. Thanks, many many thanks to John & his fabulous staff. You guys are the best!!

Mystery Gamer

2023-12

Always nice to walk in and see people happy about their time there! Staff is helpful and tells you about good deals!

Nikol Day

2023-12

The groomer Kasandra R did a fantastic cup on my Pomeranian and I will definitely request her again next time!

K Ball

2023-07

I usually order pretty supplies online since prices are cheaper, but I needed something immediately so I went in. For the store itself most of the shelves were picked over and selection was pretty limited especially for what I needed. There were others spots that seemed better stocked. I would have given the store 3 stars since it wasn't well stocked and there was only one cashier with a really long line. But despite that the cashier stayed very friendly, she noticed I missed a coupon so she made she I got the savings. For that I will very much give another star bc kindness matter and so does making your dollar stretch. I would recommend going right when they open. I went later in the day. I think that was a factor in fewer options. We got to take care of those pets!

lovely me

2019-05

I love this store. It's very pet friendly. The associated is so wonderful and loving. My pets also goes to the banfield there inside. They have a pet groom area that you would love. Outstanding prices and discounts. Great place to go for you and your pet. You wont regret it.

Zazie Soros

2020-05

Nice place and helpful staff. I have been thinking about getting an aquarium and the young lady at the first section was most helpful. She explained the process of setting up an aquarium first then decide on what fish to select and how. All are labeled with respect as how they will get along with other fish as well as to how big they will get. Also recommended another place to visit if I would want to have salt water fish.The adoption center is great with binders of pictures and brief information about available cats and dogs from several shelters. I strongly recommend that if you decide to get a pet visit them or a shelter first before looking for a breeder.

Brian Gilhuly

2023-11

Standard box store. Nothing great or bad about it. Customer service is very good, but hard to rate a box store over 3 stars when it's just...... the same everywhere.

Saunders Fence

2024-04

My dog loved the visit and chose her own toy!

Louise Gandziarski

2024-03

Such a great place to shop. And the staff is awesome!!!!

Alexis Garnett

2021-05

The store is now back open. I just got a puppy the staff was so helpful she knew everything and her dog was 8 weeks old also. Love this place. Here is my Donna!

Henry Pena

2024-04

Great assortment and clean store. The employees are very helpful as well. Still great. my go to

Cheryl T

2022-05

They have pet scorpions ha. Friendly staff. Love the clearance toys

Joy Jacobs

2023-05

Will definitely be taking my pooch somewhere else to get groomed. The first time I brought my dog here about 2-3 months ago was great! The gentleman took his time (a little over an hour because of my dogs breed) bathed, brushed, dried, did his nails and had him smelling wonderful. Even gave him a cute bandanna. All for only about $38.Today however, the woman seemed to rush through it all. Had my dog done in 30 minutes. He was still very damp and stunk! The only good thing was his nails were done. And for $58!!!If I'm going to be spending that much, I might as well take him to a pet spa.AND...called this morning and scheduled a 12 o'clock appointment, only to be told once I got there (at 11:45) that it had been canceled and rescheduled for 12:30 by that same lady. Who does that?!

Whitney Jones

2022-05

A fish cemetery. Honestly one of the worst local fish stores I've ever seen. Every fish in there look like it's begging for help to be saves, tanks are nasty and unkept. Don't take your kids there to look at the fish, it's a sad sight to see

Dena Lillard

2023-11

I had to return an item and the cashier was excellent! The store has a large selection and is well organized.

Stephen Baker

2023-06

PetSmart exceeded my expectations! From the moment I entered with my adorable pup Max, I was greeted warmly by Sarah, who made us feel right at home. The dedication they show towards smaller Animal Rescues is truly remarkable. A heartfelt thank you to Sarah and the amazing staff at PetSmart! Will visit soon.

Veronica Sha

2019-05

Raegan is truly the best groomer we’ve ever had!! She’s super sweet and makes my Fur Baby feel so special! So lucky we found her 💜 I totally wish I could upload the sweet note she sent us home with. She definitely gets it!!Updated with pic🎀

Opening Hours

Monday 9 AM-9 PM
Tuesday 9 AM-9 PM
Wednesday 9 AM-9 PM
Thursday 9 AM-9 PM
Friday 9 AM-9 PM
Saturday 9 AM-9 PM
Sunday 10 AM-7 PM

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