Food Lion

Jimmy Loucks-McCarney (okto)

2024-04

My go-to Food Lion. Typically calm and non assuming place to get your groceries. Well kempt and polite employees for the most part. Parking is decent and the store itself is quite accommodating.

Joyce sanders

2024-03

Customer service means everything..and if you don't like your job you should quit before being rude to Customers. First you holding up the line cause you eating then you rude. I'm sorry did we the customers interrupt your breakfast. Lol

Mia Harrod

2024-04

This Food Lion has gone downhill. The parking lot is full of trash everywhere. There are no shopping carts anywhere to be found. And I just watched a guy stuff a bunch of meat down his pants right in the middle of the aisle in front of lots of people and he walked right out of the store. I brought my concerns to the manager and she said there was nothing she could do about it

Jeff Fykes

2023-12

Exceptional. It's very hard these days to find workers like Jimmy at the FL on Oriana who not only likes their job but knows theirdepartment and the products in it. He was very helpful in taking time from his break to educate me on bacon.Boy, what an "ed-ju-ma-cation" on so many levels. He's certainly a keeper.👍🙌

Hayley Watson

2023-12

Guy in line behind me (rudely) asked the cashier, "[Name] working today?"Cashier: "Why?"Guy: "Because I wanna know!"Cashier: "Well, I don't have to tell you."Good on that cashier for looking out for her coworker's privacy and safety.

kizu

2023-09

I recently visited Food Lion and was truly impressed by the outstanding service provided by the young man in the meat department. His dedication to customer satisfaction and his knowledge about the products made my shopping experience exceptional.From the moment I approached the meat counter, he greeted me with a friendly smile and genuine enthusiasm. His willingness to assist was evident as he patiently answered my questions about some various cuts of meat and even provided valuable cooking tips. It's not often that you find someone who is not only knowledgeable but also eager to share their expertise.What stood out even more was his attention to detail. He carefully helped me select the perfect cut for my specific recipe, ensuring that I left the store with exactly what I needed. His professionalism and willingness to go the extra mile truly set him apart.The cleanliness and organization of the meat department also deserve mention. The displays were well-maintained and the products were neatly arranged, making it easy for customers to browse and make their selections.In a world where exceptional customer service is sometimes hard to come by, the young man in the meat department at Food Lion shines as a prime example of how dedication and passion can elevate a shopping experience. Kudos to him and the entire store team for creating such a positive environment. I will definitely be returning for my future grocery needs! Highly recommended!

Tommy Lee

2024-03

My local. People are always friendly and helpful. Especially the Scottish gentleman. Always very helpful.

Steve and Marnie Cooper

2024-02

The parking lot's a dump, but the store is very clean and nice.

Michael O

2023-11

They’ve tried to go all self check out. No lanes were open other than self check out yesterday in self checkout section, there were at least 25 people ahead of me. I’m never going back there again, unless I absolutely must

Maria Ragonese

2023-12

Store clean but more cashiers needed at the registers, only one register open out of 6... middle of the day Saturday before Thanksgiving.

Verrel Belote

2024-02

When shopping at this location there's always enough cashier to be able to accommodate there customers.

Anika Greene

2023-05

I shop here every day or every other day due to having a large family. The associate's are VERY nice and helpful. My shopping experience is always pleasant here. Great selection of produce and always have discounted meats.UPDATE: A LOT OF ASSOCIATES HAVE TRANSFERRED OVER TO DIFFERENT LOCATIONS BUT THE FEW THAT REMAIN ARE THE BEST! ONLY COMPLAINT I HAVE IS ONE OF THE MANAGER'S (OLDER SHORT AFRICAN AMERICAN LADY) IS A *****! SHE ALWAYS HAVE SUCH A ANNOYANCE DEMEANOR AND IS VERY IMPATIENT! MRS.CAROL,MRS.CYNTHIA AND BRETT ARE THE ONLY MANAGERS REMAINING THAT KEEPS THAT STORE RUNNING! THEY ARE THE TRUE DEFINITION OF CUSTOMER SERVICES REPS. THE BAKERY IS SLACKING BIG TIME! IT'S ONLY ONE ASSOCIATE ( MRS.MARGIE) THAT KEEPS THE BAKERY GOODS "EDIBLE". I HAD MADE A COMPLAINT ABOUT THE COCONUT PECAN COOKIES BEING CONSISTENTLY BURNT AND MRS.MARGIE WENT OUT OF HER WAY TO MAKE ME FIVE BOXES TO COME PURCHASE THE VERY NEXT DAY! SHE IS SO BEYOND SWEET AND IS VERY DEDICATED TO HER POSITION. THANK YOU MRS.MARGIE FOR BEING SO KIND. THEY NEED MORE BAKERS/ASSOCIATES LIKE YOU!!!

Truth free

2023-06

The manager at customer service Mrs Brunette was very nice. I hope I have her name right. I came in on Monday 05/29/23 at 2:30pm. She had to juggle customer services as well as register 1 full service with a positive attitude and a smile on her face. We need more managers like her in this world.

Jeremy Martin

2020-05

Great store, very clean. Large parking lot with plenty of room for an RV, trailer, or tractor trailer. Very handicap friendly. Great beer selection. Well kept meat, produce, dairy, and deli departments.

Kai Jones

2024-02

i went to the one on tidewaterdr and notice the self checkout lane it was cool

Alex Maness

2023-09

It's a grocery store like any other but there never seems to be enough staff to keep lines down, the self checkouts are a hassle most of the time, and the hot food bar never seems to have hot food when I go looking for it. Petty complains, but complains nonetheless.

Ryan Duffy

2023-05

We ordered a cake for my daughter's 15th birthday. When I arrived to pick up the cake, it wasn't there. The store had lost electricity and the order was lost. Junior, the manager of the deli/bakery was very apologetic. He found a cake that survived the blackout, wrote a happy birthday message on it, and gave it to me with no charge. I was so grateful! I will definitely order any future cakes from this store.

Clutch

2023-05

I'm weary of a great review cause I'd hate to bring in people from outside our community to challenge us for our limited grocery options, but they deserve the stars. We've lapsed our costco membership, quit walmart, and avoid the Aldis cause we just prefer our well stocked diamond in the rough. Staff is kind and they care about this neighborhood.

Jesus Emmanuel Jehovah

2023-05

This Food Lion is not crowded or very busy, so you can get in and out quickly. It has a good variety of fresh vegetables and fruits, and many different kinds of breads. Prices are good and there are regular specials that are very good deals, and I did not see anything out of stock. Staff are friendly and were doing their jobs when I visited. It is located in a business complex with other stores next to it, and the parking lot is huge, but there are some spots with potholes. It is in an older area that is somewhat dilapidated. Historically, there has been crime and drug use in the area, but there are currently not many people in the area, so there is less crime.

Sandra YancySmith

2022-05

I really enjoy going to this Food Lion on Oriana Road in Newport News.. The staff that work in the meat and deli departments are so patient, helpful and friendly. The store is clean, organized, well lite and pleasant to shop in. If you can not find or realize you've forgotten an item at check out, there is always assistance available. I have never had a problem with food or other products being expired, not being fresh or over pricing. Great job is being done by management and staff. Thank All Of You.

Sickler Jimmison

2023-10

Love the sale itemsAlways a wait at the customer service, for someone to show up. Even for a quick money order.

La'Shell Seeley

2023-12

Excellent customer service values and skills👌.

Clarissa Williams

2023-05

Doing my shopping there and ready to go to the check out I go to this young lady who had no domina of being there: No smiling to greet the customer, no eye contact. I tried everything to make her smile to no avail of any sort. Rather you have a bad day always remember that you are the welcome to food lion.

Lanet Hall

2021-05

A great and tasty selection of gluten-free treats. Power up your immune system with herbal concoctions.

Elisha Bennett

2024-05

Always friendly employees

Sherrie Bruce

2023-05

Two weeks in a row I went into the women's restroom and BOTH soap dispensers are empty. Have they been empty all week? I'm guessing staff aren't washing their hands? Not buying anything here that is not pre-packaged. Gross.

JoAnn Womack

2023-05

The guy at the express check out helped me out get my discount. The Oscar Myer was on sale and he fixed the price at the register. Good customer look out. I appreciate it

Roberto Canales

2023-05

Service at checkout is so slow. There is usually only one cashier open at a time. Cashiers open and do not put on their sign. This is not the cashiers fault, management is clearly not doing their job properly.

Rebecca Andrews

2024-03

Close to home, great staff! Always clean with well stocked shelves!

Melissa V

2023-05

Excellent customer service.. horrible outside appearance it seems the shopping center does not care about their parking lots or their customers entering the area, but once you enter food Lion it's a nicely kept up store with great service when needed