Food Lion

Elizabeth Walker

2024-04

I would like to leave the very best review, of Courtney, this evening!! 10:47pm.Courtney has by far the best customer service. She is so incredibly welcoming and sweet and has not abandon old fashioned values of greetings and customer service! I also noticed her cleaning all of the self. Checkout and being very kind to other customers as well. What leadership she shows!!! Honestly, this is the very first time. I have felt search a great feeling shopping here. Or any food lions 🦁 I love Food Lion, but today my shopping experience was really worth it. All because of Courtney!! 1 out of 5? 100 stars 🌟 🤩 🌟 Fantastic!!!

Digital Sparks

2023-12

My Food Lion visit had a mix of positives and communication challenges. While finding items was smooth, a checkout incident highlighted a need for improved communication. The checker left without explanation, and when I inquired, the manager's indirect response caused confusion. Clear communication with customers is crucial for a seamless shopping experience. Addressing these issues could enhance overall customer satisfaction.

Shelly Weaver

2024-05

Absolutely ridiculous that I’m in here on a Sunday at noon, cinco de Mayo and they only have 1 full service line open. The self serve line is backed up to the back of the store

Erica McGee

2023-12

What has happened to decent customer service? I mean, simply greeting a customer... this store's customer service was trash. Instead of speaking, it was what they couldn't do for me.. There are several ways to say no....a rude way and a polite way. If you didn't want to help customers work some elsewhere.

Caroline Simpson (Lina)

2023-05

This is a great neighborhood spot for quick weeknight shopping. Easy to get to, tons of parking, recent renovations include new flooring and energy saving lights in the cooler section. I’m always impressed with the produce section, it seems to be well stocked and keep a good variety. Some of the dry goods are hard to find, but that seems to be an issue everywhere right now! They also have a great curbside pick up option that makes bigger shopping trips a breeze.

stephen kadar jr

2024-04

The Food Lion on Oyster Point road is a well run, dependable store. The staff is curtious and helpful, the store is well stocked and kept neat.

Scilla Leitner

2023-11

Every time I go there (I don’t go there often just when it’s on my way) the lines to check out are always LONG! The person that is assigned to the self check outs is no help at all. She sure tells you to respect the line if anyone steps up but she doesn’t bother to tell people that one cash register is open or another to help with flow. The result is 20 minutes to check out 5 items at 2:00pm not rush hours! She is very unhelpful and mean! I’m not going back there again!

Logan Jackson

2023-11

Yeah, it was all cool and I walked in to get some pork chops and I waited in line then also grabbed some coffee next to me in line and that was pretty much it. I used self check out and I waited in line like everybody else, what about it? No big deal, just doing my thing just like you. Food Lion pork chops, all right by me.

lovely me

2020-05

Love this food lion. It's so clean and always fully stocked. The lines is short at the cashier. Sometime I go way out my way to go to this food lion to get quick service.

makailee

2023-12

i usually love it here but tonight i had to cancel part of my transaction and in order to do that an employee had to use their code and the worker who was an older lady that was near was so rude and was speaking under her breath as she walked away. she was aggressively scanning her badge and was just so unpleasant.

Takiera Whitaker

2023-11

Something was missed labeled with a sale price so I got two of those items I get to the counter and they wasn’t honoring the label that they had out. She looked at the newspaper and said well it’s not here. My thing is if y’all got a label out an it say for sale, that y’all should be honoring what y’all got out just cause it’s not in the newspaper. It’s not my fault y’all still got a label on that’s not being honored anymore. Y’all got the label still out or should’ve removed it before the store opened. It was a black lady up front with the short cut hair she just looked at me like I was crazy and she didn’t apologize or anything and she didn’t give me the discount from the sale that they got going on, so I left one of the items there. She had no customer service skills whatsoever.

Dan Flynn

2024-05

Good for quick stops, otherwise limited selection and recommend elsewhere

joatmon101b

2024-03

⭐⭐⭐⭐ Mar 5, 24 Can't find good iceberg lettuce.⭐⭐⭐⭐ Aug 15, 23 Generally the produce is good quality but I have trouble finding good melons.⭐⭐⭐⭐ Feb 28, 23 Good selection of food. There's a few things they don't have but that's true for every store.They need more cashiers but a lot places are understaffed because people are taking higher paying jobs elsewhere.

Michael Erexson

2024-02

Food lion is the best grocery store period. End of discussion. Best employees, best store and best prices.

Deborah Patrick

2024-05

They need to help the handicap more. Very inconsiderate, the few scooters they have aren't any good. Twice they have stopped working on me! One of the managers need to be retrained because he didn't know his job!!!!

Wendy Sifen

2024-03

Nice people, good value. My go-to for quick stops and specialty items.

Desiree Vaughan

2023-06

Good grocery store for weekly shopping trips as well as ad hoc grocery needs. The store is always well staffed and well stocked. The produce is fresh, but the lack of a butcher or fish counter is disappointing. Good prices and the store's MVP program is a great way to save additional money on regular purchases. The ability to order online and drive up for pickup is a welcome addition and makes shopping even more convenient. The fresh cut fruit display is a great value and is an easy way to ensure you are getting your daily allotment of fruit.

Lena Adams

2023-05

Still out of a lot of things you need or want. The lines are long half the time, maybe a few more cashiers and some other help through the store, they used to be really friendly, nice, and helpful. Noticed and was helped by a couple unfriendly workers but for the most part it was a good visit. They don't have some of the friendly upbeat people that knew you when you came in and spoke to you and had great friendly conversations with just really nice people they made you feel welcome. I might have missed them today I'm not sure.

Brandi Timmons

2023-05

Love them! The food lion Togo service is amazing! They save me so much stress some days! Always friendly and fast. Inside shopping is just as great too. They are usually well stocked but yes in these times they can run out of things but the shelves are almost always restocked the next day or so. Their produce is always fresh and beautiful. The store is CLEAN and the staff is always friendly! Our family is here at few times a week, we appreciate having a great place to shop a few minutes from home.

George Batts

2023-07

Store staff is great , Reasonably well stocked store. I would however ask , would it not make a lot more sense to place the cart returns next to the Handicap parking instead of 3/4 of the way across the parking lot. Might want to give that some thought and action .

Bear

2023-05

They would get 5 stars, but i continue to have to use battery depleted scooters when i go there. The staff needs to respect the needs of their disabled patrons. Please recharge the scooters at EVERY AVAILABLE CHANCE? We in the disabled community deserve the right to shop unhindered, also. Also, some of the staff could use attitude checks. If you got personal issues, that's fine, but leave em at home! We don't wanna deal with ur personal drama when we come to shop. We just want the customer service we have come to expect from Food Lion. Nothing more.

YoniBody TV

2023-05

This is by far my favorite Food Lion in Newport News, and I have tried MANY! The produce is always so fresh, along with the bouquets of flowers. The staff is continually stocking shelves with the freshest products which is what keeps me coming back.However, customer service at the registers could be better. Today, I shopped and was checked out by cashier Essence. She was extremely rude and dismissive. She didn’t acknowledge the fact that a customer was in front of her, no greeting of any kind. I explained to her where the previous customer’s order ended, and where mine began. She completely ignored me. Then she bagged my groceries and was carelessly tossing them aside. I would certainly recommend more customer service training for this employee if she’s going to continue to serve the public.She didn’t have on a name tag so I asked for her name, which made her even more rude with a major attitude. Food Lion can do better than this.

Jason Herting

2023-06

Nice neighborhood food Lion. I shop here quite a bit because they usually have almost everything that I need and who wants to go to two or three stores to get what they need. The staff is friendly and the lot of the employees have been there for many years that tells me they're doing something right

Amber Alston

2022-05

i had an amazing experience here thanks to shakirah!! she was an outstanding cashier and i absolutely loved her service. she greeted me with a warm smile and made me feel like an appreciated costumer. she rung me up in a timely manor and was so kind and polite. I don’t usually like shopping at this location but she made my visit worth wild. she went above and beyond and had outstanding customer service skills. definitely will come again!!!

T C Brown

2023-06

Why am I going through self-checkout and the employee looking at every item I'm scanning.***ATTENTION FOOD LION I'M NOT A THIEF, I GET HIVES THINKING ABOUT JAIL***ALSO I don't want to mess up my background over ground beef...ijs

Tracie Bownes

2023-07

I just placed my order to be picked up very helpful. If I need anything else I go back love their fruits and vegetables.

JonMendez

2023-10

If I could give 0 I would, there's lots of workers doing nothing, the money service guy had me waiting like 15 minutes, and he just kept saying give me a minute, while we has helping other people that had just came in, and this is not for being racist be was just helping people of his same color.

gwendolyn savage

2023-12

My favorite place and good chicken lpeoples are nice

John N

2023-06

Clean, well stocked, and friendly people. Needs more registers open like everywhere else. But nice store.

Colby R

2022-05

I went in today. The layout of the store is fantastic. I can easily find the products I'm shopping for. My problem is the vendor (Pepsi) had the whole pallet on the floor, and I couldn't access the product. The person was rude, and I just dropped before the situation got out of hand—a suggestion: use your boat so that this person won't be in the way. Anyways, the cashier has excellent customer service and is helpful.-02/01/22Where do I start? What's happening with customer service? If you hate interacting with people, don't be a cashier. We see every facial and verbal expressions. The disrespect is too high. The Bread vendor, you need to get yourself together I was going to elbow you. Rude all over. Goodness.