Family Dollar

3.7 (92)

11712 Jefferson Ave, Newport News, VA 23606
(757) 933-6282
familydollar.com

Claimed
Dollar store
Beer store
Clothing store
Discount store
Discount supermarket
School supply store
Tobacco shop
Toy store
Wine store
Discount chain carrying a variety of goods, including groceries, household items & beauty products.

Service options

  • In-store shopping

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Lo Hair&More

2024-02

Staff was helpful with balloons. & friendly🎈. Jus needed get well balloons for ill family member. Thnx guys

M J

2022-05

Everyone is great in this store. I lived in this city going on 2 years now and I have never had a problem with anyone until last week. This beautiful young lady with pig tails was rude the very moment I walked in, to the moment I left. I even went back a few days later (I go there a lot) and she ran into me on the same aisle(not literally.) She gave me the nastiest stare ever. So unprofessional. Why work somewhere if you’re not happy?

TazDaGoddess IBUCKS

2023-05

First the young guy deandre or desean what ever his name is. Is rude I stood in front of him for a full minute while he picked thru music on his phone before he addressed me. I asked him about a online order I made he askes me do I have the right store. While I’m showing him the email and the address. Then they didn’t have my order. They tell me wait til Friday. Then Friday comes and still no order. But when I call they hanging up on me. Then tell me my order not there didn’tAsk my name or what I even ordered. I call the 800 number on my email they hanging up on her as well. I won’t be going to that family dollar or ordering ish else off they site.

Katelyn Jones

2022-05

Went to this location around 12pm today. Nasty rude cashier standing at the register with no light on who would not make eye contact, speak or look up from her phone. I'm sorry but who ever manages this location should know that this is not acceptable. I've never seen someone act so poorly and rude. It is amazing she still has a job. Would tell you her name but she had no uniform or name badge on...shocking.

Paru Paro

2022-05

This is not our fav FD but we go here from time to time. Loved the recent picture we bought! Love their extra big decorative store bags. This FD seems small and crowded. Some people hang out in front, some beg for money. We don't like that. Police frequent the area, don't feel completely safe in that shopping center near the FD. Staff are nice, but could work on long lines.

Amy G

2022-05

They rearranged the store... It looks so much better. Layout is a huge improvement. Frozen and cold section got upgrade. They have some great nane brand products and prices are really good. Very impressed with the changes they have made.

Colby R

2020-05

Goodness! Where to start. First, Lack of customer service skills. Second, associates having a full blown conversation without helping customers nor staying at the register. Finally, the associates were complaining about the job. I don't want to hear that when I'm trying to shop. That's what the break room for. I don't know whats going on with that location and the Hidenwood one. Get it together.

Ebby Moore

2020-05

I went to family dollar yesterday looking for some Mr.plumber (knock off Drano). They didn't have any so my bf & I proceeded to leave the store. As we are walking out there are two cashiers near the door, one on a register, one near by doing something. As I walk past I hear the one doing something mumble something that sounds like "stealing stealing". I looked at her but wasn't sure what was said or to whom. Later yesterday evening I asked my bf to go to the store for something else (mind you it's right across the street from my home, and I shop here often). When he got back home he told me that the cashier asked 21 questions, "Didn't you come in here earlier?" "You left out of here empty handed and now your back." Insinuating that we had stolen something. I was really upset and debated whether to go back and say something or not. Today I called customer care and made a complaint.

Arelis

2024-01

Terrible service today's cashier was racist

Honest Reviews

2019-05

Just left this store. 5:12 pm on Saturday May 11th. The cashier a black male was going off because another employee went outside to smoke. He said the N.... word twice and I lost count of how many curse words he said. He was very angry about being called in on his day off. This was very unprofessional and sad to be doing in front of customers. Will not be returning .

Catherine Vance

2018-05

Majority of Staff are Amazing.Management leaves new cashier alone and unaware of how to work the register and couponing system.Cashier shied away from trying to figure it out, didnt call management, costing me what should have been a $35 (w/coupons) total turned out to be $50 somthing.Makes me want to go shop some where else and NOT here just because it's Convenient for a single mother of 2. Smh.

Sandra Macfadden

2023-05

Very nice gentleman who was very helpful and kind love your big sizes(3x) it is so hard to find lower prices on these larger items. Thank you !!!

Florence Marrow

2022-05

They have remodeled the store and it is wonderful. The employees were helpful and very cordial. It seems like a very happy place.

Patience Moss

2017-05

Nice, personable staff. They always greet you upon entering the store and offer assistance when needed. I just wish the isles were bigger!

Santrise Scott

2023-05

The Store is a mess. Some of the employees should not work in customer service. For a "Family Dollar" the items are way over priced.

Angie Goodman

2020-05

All of the staff members are attentive, personable and professional. Very comfortable place to get inexpensive items pretty quickly.

Craig Garrison Sr

2023-05

New manager at this store, shelves are stocked and seems well run.

John Ward

2019-05

Stuff is inexpensive which is great, many items are more than a dollar so don't be fooled by name. Shelves are not neat but there is organization to the chaos.

Nae K

2022-05

Love the new layout. More comfortable to shop in, better organized, staff always pleasant and willing to help.

Misty Thornton

2023-05

Has LOTS OF CLOTHES and FROZEN section. Very nice clean store! :)

Berzelius Paragot

2017-05

The people here were friendly. Primarily, however, it is just a great place to get very cheap things, such as toys for your kids to lose at the beach.

Gail Melson

2022-05

Love new store layout.. make's browsing so much Easter.

LaShone Gregory

2019-05

Decent enough, always decently stocked because they always have stock waiting to be shelved.

king james

2020-05

The manager Deborah is racist she is so rude also and please do not buy any electronics they all are defective ... also they don’t do refunds

Teresa Memdoza

2019-05

Staff is very knowledgeable about the merchandise and very helpful in finding what you need.

Kesh thanks you too

2019-05

Always good for quick trips, grab your snacks, school items and cleaning supplies and go!

P Nichols

2023-05

I love Deborah she's the best 👌 👍 😍

Alexsa Davis

2023-10

Always closed sign on door

Amy Bolick

2017-05

Great place to shop for low cost items.

P A

2019-05

best place to go Everything Under One Roof

Opening Hours

Monday 8 AM-9 PM
Tuesday 8 AM-9 PM
Wednesday 8 AM-9 PM
Thursday 8 AM-9 PM
Friday 8 AM-9 PM
Saturday 8 AM-9 PM
Sunday 8 AM-9 PM

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