Dollar Tree

4.1 (428)

12725 Jefferson Ave, Newport News, VA 23602
(757) 751-9302
dollartree.com

Claimed
Dollar store
Craft store
Discount store
Grocery store
Home goods store
Kitchen supply store
Party store
School supply store
Toy store
Variety store
Chain offering a mix of household items, beauty products, food & more at discount prices.

Service options

  • In-store shopping

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Deborah Stokes

2024-04

I am an associate at 4822, I am 56 and I have worked several jobs, I have never had the pleasure of having a manager like Rob, he works hard, he isn’t an “office manager” he’s out on the floor sticking, he’s sometimes a backup cashier, he’s a confidant, and he still does all the store manager work. We’re not just associates, we’re family, we work hard, but also have fun. We even grieve together as we lost one of our own recently. We’re a team, family, associates and friends.

Angela Morris (Αγγελική)

2021-05

I stoped by returning from a doctor’s appointment to check for shadow boxes which I use for sea glass art and stickers but of course I bought more which I will take with me on a trip overseas. The building looks new on the outside but the inside did not look new. On the other hand they were fully stocked. Organized and greater selection than the one near my house In Williamsburg. I saw many things to buy but I held back only because of my trip. The cashier was very pleasant. I mentioned to her why the company wastes money with advertising posters on their windows. They don’t have sales but showing some of their items. I sympathize with the employees making little money where they can eliminate the posters and give a little more to their employees. It’s pretty amazing the many excellent quality products they sell. Again I like to emphasize their great selection and every isle stocked.

Michele Ryba

2024-03

Always worth stopping in to see what gifts bags and seasonal items they have. They were super prepared before Valentine's Day

Tia Artis

2020-05

It’s big dollar tree brand in this store the item well organized and a lot selection items, parking space a lot and this store has own building cashier register faster moved

Nick Pipitone

2024-02

Debbie is always happy and welcoming every time I stop in for work supplies.

Tony Sementelli

2023-05

Always a line at this dollar tree. The cashiers are less than helpful and often rude. Still somehow I keep coming back to give it another try. Don’t waste your time here, there’s better dollar stores within a few miles…2023…still horrible.

Unknown

2023-10

The cashier was very pleasant. I forgot something and she held my purchased items after giving me directions until i returned. Store is well stocked!

Sompong Bennett

2023-09

This dollartree need new management. I was there thus morning. At 7:58 am.2 min. Before they open. I'm inderstand that somtime they got to be on the clock.but 2 min?? The lady w one arm. I'm sorry..bit she is. Is rude. And have no personality. I think she just got.promote..bit if is to.ich for her..she should not be in that position..

Mslady Barton

2023-09

Worse dollar tree ever , cashiers are just rude & ghetto. Most of them have nasty attitudes. It’s so depressing as soon as you step food inside this place. Bad energy instantly

Doll Carroll

2023-05

Usually I don't complain but I'm in the parking lot making this post after I made a purchase. I have the receipt with the cashier's name but I won't call her out. It's 5:23pm on a Friday 2/24. I am upset because the cashier did not greet me but instead asked me was that my carry on basket and if I could remove it I removed it from the register belt but looked at her crazy. Please have a little bit of customer service instead of being mean and lazy!!! I almost wanted to call corporate. Maybe I am being petty but customer service is very important to me PERIOD!......-------So I am editing this today. I went back the next day 2/25 about 11ish, I had a nicer cashier who greeted me and she did not have a attitude and moved the hand cart to the end of the register and kept it moving...no fuss and treated me with respect and did not act lazy. So I see now it's just the people that they hired the other lady the other day made me mad, but they redeemed themselves with the service I got today.

Michael Pooler

2024-02

I always go there for little odds and ends. And the price is just right.

Michael Stefano

2023-08

The cashier named Donna purposely checks people out very slowly while carrying long drawn out conversations with the people she is checking out. I could understand a little convo here and there limited but she was asking what the lady was making for dinner, was she cooking the pork chops herself and much more. I had been waiting as she slowly bagged each item at snail pace. I’m a very park person and wasn’t in a hurry at all so this is a genuine complaint that Donna needs to focus on her job. Carrying on about fried pork chops with a line of people is ridiculously insane. The other guy Rueben checked out about 10 people while Donna was still on the same lady asking about her items. I went to Rueben’s line after waiting a decade to buy a bag of trash bags

Janice M

2023-05

"The people in THIS COUNTRY DON'T WANT TO WORK" That was the response I received from the he manager Renadi. When I asked for a manager or someone else to come to the register while she was blowing up ballons.She was extremely rude and disrespectful. She told me "I AM THE MANAGER AND THE ONLY ONE HERE AND PEOPLE IN THIS COUNTRY JUST DON'T WANT TO WORK YOU'RE HERE EVERYDAY!"I'm a customer and she should have been empathic to my waiting and given me a nicer response instead of the rude response she gave Implying ALL AMERICANS are lazy and don't want to work. Which is not true, neither am I there everyday.I don't know what that's supposed to mean, because if I were, which I'm not, but what would that have to do with anything?I called headquarters to complain and after waiting on the phone for over 20 minutes. I was connected to someone named Timothy Cooper voice mail. If there's no one to complain to. I don't see how this type of behavior can be corrected. Dollar Tree need to recognize that low prices will not excuse bad customer service and they are going to lose customers. If I don't receive a call back from this Timothy Cooper person. They will lose me as a customer. I will not continue to subject myself while spending my money to bad customer service From store employees with nasty attitudes. I'll make my purchases elsewhere.

Keeley Daye

2023-05

We went to the only cashier and she said she was closed. Told her no one else was on a register and asked what to do, she didn't respond. Walked around looking for help. Two employees sped by. We ended up leaving without purchasing anything.

V K

2023-05

If I could give 0 stars I would I went there today and as always the line was to the middle of the store ! I got to check out and Candace was very nasty to me. She handed me my money in a nasty way. Pop her mouth at me, and then tried to rush me out the way. Then I called the store and one of the employees acted like they were a manager. This store is getting worse by the day and I don't know if I will be COMING BACK!!!

Karen Hunt

2023-05

So slow and just a gross store. Too many employees not worrying about customers. Too busy chatting in the office to worry about the ridiculous lines. If you're thinking about going here on your lunch break save yourself the trouble and don't do it.

Terry Heighton

2024-01

Very busy and didn't have what I needed this time

Laurie Allen

2022-05

I went in today to get storage boxes!! This is the nastiest store I have ever seen in my life! The shelves look like they exploded ! The chip isle had opened bags of chips on the floor. This is the case every time I've been there, I WILL NEVER SOHP THERE AGAIN!!! THIS NOT ONLY FALLS ON THE MANAGER BUT THE DISTRICT MANAGER AS WELL! I'll spend my $1.25 somewhere else. It's a shame to walk in a store and have this experience. If I could give them a zero star I would, because that's how bad the store looked 😤

Debi Walters

2023-08

When did you get a retirement card. It took me a long time to find one, but I did find a spot for two that was empty and then on another rack I found a spot and you only had one in it, so I bought it.

Rebecca May

2018-05

Best Dollar Tree around. Super clean and neat. Something new everyday. . .

Paru Paro

2023-05

Update: I love DT! But this one is NOT our favorite! They always have really long lines! At times the lines are backed all the way in the aisles. That's ridiculous!We regret we had to use the bathroom. YUCK!! After using the restroom we went to tell the manager how gross it was. She had an attitude and didn't care. So unprofessional! Please see the pics of the bathroom! NEVER AGAIN will we use those filthy bathrooms!!! 🚫If we could we would give them 0!This store is my fav! No matter where I am I always stop by just about any DT store! I am doing a DIY vanity and I was SUPER happy to get some items from here at a discount price for my vanity project! The store was clean, staff was very nice, had stickers on the floor saying stay 6ft apart bc of COVID-19 which is a plus for me! I was looking at some items and could not find lids for them but they had lids. That is my only complaint, and they could have had 2 lines open so we didn't have to wait in line longer.

Tina

2020-05

The store was clean and organized. The staff was very helpful with the exception of Ms. Tina. She was very rude when I got in her line. Without a greeting, she said in a very rude tone, "I'm not open". It is very sad that these types of people are hired into management. Will not shop this location again.

Cindy Morgan

2023-05

Plenty of parking and despite the fact that pretty much everything has gone up to $1.25 ... you can still get greeting cards for 50 cents. Also of note: this location has a refrigerated cold case.

Rebecca Lentz

2020-05

I usually go to the one on Oriana Rd but I visited this Dollar Tree tonight because it was closer to where I was going. The store is very clean, organized and well-stocked! I also found a lot of items that I haven’t seen at other Dollar Trees. Great store! 👍

G Dav

2018-05

Everything is a dollar. They have good grilling tools and seasonal decorations. They are also great for last minute gift bags of varying sizes. Typically, you will wait in line for a while. I've never seen more than two cashiers at this location.

Tobi Bound

2019-05

Beware! More than once I have been charged for items I did not purchase! Today if I had not caught them doubling up on aluminum pans and parchment paper I would’ve been charged for 2 of each instead of one. They got me on Xmas stockings. I purchased 3 and was charged for 4. The lines were so long I refused to wait to have it fixed. This was my very last visit to this establishment. I will drive 50 miles to go to another before going on there again

Barbara Pagan (MONICH)

2022-05

Change the name. To dollar 25 tree. Cause it so disappointed and confusing. They basically got extra 5 dollars from my purchased. I'm very disappointed this was my place to quick fixes but I think Walmart will give more for same or less. Not comming again unless is for really stupid stuff like toys or meds.

Renee B

2019-05

My favorite Dollar Tree. Great inventory and staff are good about opening extra registers if needed. They have some unique areas: the cake slice in cellophane area, the prayer candles, seasonal garden items, seasonal crafts. I find things here I don't find at other Dollar Trees.

Marissa Paden

2019-05

They always super nice and very helpful. The store was a little messy but they were restocking the shelves so I understand. There was only one cash register open but the cashier worked fast so there was only a couple minute wait.

Elsa Morales

2022-05

It has everything else, but it doesn't have anything that says Virginia on it and I went in there looking for those shot glasses that say the state name on it... I'm sure it would have more business if it included those items like other states do and also some of the associates were not friendly

Opening Hours

Monday 8 AM-10 PM
Tuesday 8 AM-10 PM
Wednesday 8 AM-10 PM
Thursday 8 AM-10 PM
Friday 8 AM-10 PM
Saturday 8 AM-10 PM
Sunday 8 AM-9 PM

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