3.9 (247)
2311 Jefferson Ave, Newport News, VA 23607
(757) 933-1751
dollargeneral.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Maria Fink
2023-10
Store very dirty.. Employees don't do nothing.. I used to work there and recently found out the manager had fired me cause I was working for the competition store.. But when I was working there she had several other employees that wouldn't show up for days that didn't get fired!! Store stinks and floors are never cleaned. Trash every where!! Alot of stealing and won't get confronted.. smh.
Ms. S.
2023-10
This store is very dirty and it looks like it hasn’t been cleaned in years! Avoid this place at all costs.
Bolade Stroman
2021-05
The staff is a mess, and straight GHETTO! Their manager is no different. They are rude and are no help at all. They will have you waiting long periods of time to get checked out. They NEVER have anything in there because all stock is on the floor not put up. They need new management and staff.
Tracy Richardson
2022-05
Terrible store! Driving through the area on my way home from a vacation and elderly, disabled mother had an urgent need for a restroom. Manger refused to let her and was actively yelling at us. Told us to use the church at the end of the strip mall. Horribly rude and humiliating for my mother.
Felicia Williams
2019-05
Appearance of the store has drastically declined over the past 2 months. There is an odor as if food is spoiling. Floors filthy, inventory all over the floors and on the shelves, employees seemed tired and overwhelmed. The location use to be neat and tidy.
Julya McKay
2019-05
This has to be one of the most understaffed and understocked Dollar Generals I've ever entered. Many shelves often have empty spaces. I keep checking the hardwares section for regular ole nails to hang photos and I never find any. The milk fridge smells rotten, and they rarely have the almond milk flavor that I drink. They recently added bathrooms that I've been told are not for public use. I don't understand the point of adding restrooms that the public can see, but not use. The one thing that saves them is that they are competitively priced/stocked compared to the Family Dollar up the street.
Rebecca Andrews
2019-05
It's a busy season so there was a lot of unpacked merchandise but I was pleased with my shopping experience! The store really could use another cashier on the floor though.
Cheryl Klemann
2021-05
Everything was OK Went in to get a tablet charger. Not much of a selection. I did buy a dual charger and a 10 foot long cord. All good.
Amber Dennis
2020-05
I like this DG. You wouldn't know it, but it's a treasure trove of things. They honor coupons and will do multiple transactions. They are really helpful and always kind to me when I go in there.
Jay
2021-05
The associates were very friends. I like the convenience of these stores. You can run in and out quickly.
edwina patterson
2019-05
Customer service is usually good however lines can be long due to short staff. Only other complaint is they say no public restroom
Crystal McCallum
2021-05
Slow customer service. Check-out line backed up to the entrance door and only one cashier available for check out but there was an employee on an aisle stocking. Customers aren't serviced first at this Dollar General
Janeen Vazquez
2020-05
The store was quite messy, boxes everywhere and stuff laying throughout the aisles. Didn't have half of the items that were advertised on sale in the store.
Lo Jackson
2020-05
I like it is in my neighborhood so i don't have to travel far but ! IT COULD BE NEATER AND CLEANER. IT LOOKS GHETTO!! SMH
Rita B
2019-05
Very large and well stocked. Well lit. Staff is very nice, especially to children. Somewhat understaffed.
Tammy McArthur
2019-05
I did not know their freezer and cooler selection was so various and the employees were so pleasant and helpful
Ebony Crawford
2020-05
Cool people who work there but no shopping carts and the one light skinned guy is rude as hell
Kareem McAfee
2020-05
Affordable prices for most household products and some food. Line can get a little backed up at times, pretty clean store.
Reba A Deloatch
2020-05
This is the nastiest store I have ever been in. The floors were filthy and the isles were cluttered. On a 1 to 10. 10 being the worst I give it a 15.
Patricia McCrimmon
2021-05
I liked the location and that they had just gotten a truck in was fabulous for me.
La'ronda Wallace
2019-05
The store is always best. The cashier's are always so friendly and you never feel rushed no matter what time it is!!
M. Ferrell- El
2021-05
Everyone is always helpful ,especially when I forget what I went in the store looking for 😁
marquita james
2019-05
Love this place! They always have low prices
Dolores Mitchell
2021-05
People are friendly and helpful and the prices are just right
Joanne Parham
2019-05
Many shelves were empty, floors were badly ln need of mopping, not enough staffing.
Angie Whitby
2019-05
Can u better with cashier greeting customers when coming in the store
Triena Baldwin
2021-05
Love the variety, prices and AVAILABILITY of everything I shop for!
Connie
2020-05
You can really find some great deals here.
Barbara Robinson
2020-05
Everything was easy to find got my dad a boombox.
Tamaiki Hood
2019-05
They have no ATM or cash back option. Also the store is kinda cluttered to be partially new.
Monday | 8 AM-9 PM |
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Tuesday | 8 AM-9 PM |
Wednesday | 8 AM-9 PM |
Thursday | 8 AM-9 PM |
Friday | 8 AM-9 PM |
Saturday | 8 AM-9 PM |
Sunday | 8 AM-9 PM |
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