2.7 (38)
998 J Clyde Morris Blvd, Newport News, VA 23601
(757) 596-1323
7-eleven.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Unc Dwight
2024-04
That girl in the mornings needs to be fired always smelling like liquor if customers can smell it I know her boss can smh
Akeem Jones
2024-04
This place has gone downhill fast all the hardworking people left now its just all criminals working there avoid at all costs
natasha schulties
2023-11
Great 7/11, sometimes they give me my coffee for free (without using the app). Nice people working there.
Sheliyah Sheliyah
2023-10
Best:Clean and stockedWorst: the most unfriendly staff I’ve encountered at a 7eleven! (PS I’m the most cheerful considerate customer you could get)
Chris Jones
2023-11
Very unprofessional I came in to get gas and the atmosphere felt like a night club foul mouthed cashier and loud music playing
Jeff Stickney
2022-05
The store hosts 3 gaming machines but refuses to pay out winners. I had a small win on the machine, but when I went to the counter to cash out my $6.00 ticket, the guy at the counter said "I can't cash that out. You'll have to come back when there's a manager." If it was late at night, I would understand, but this was 5:30 on a weekday afternoon. In my case it is not worth the time or gas to come back, so they essentially stole my money. By hosting gaming machines and refusing to pay out, this store is actively committing fraud.
corey TRAUT
2020-05
Whoever was working tonight Around 11, the female with all the piercings behind the counter was very rude. I asked what register to go to, she said this one I’m not moving and will be a second as she went to get food for somebody else. I wanted to set my items down at or close to the correct register and to also start a line as there was another person now waiting as well. She acted like I was in a hurry but just wanted to make a line and was very fine with waiting. The other customer in line now also was confused why she was being rude as well. Imagine how rude this employee was for me to actually take time to write a review about a 7/11..
Jimmy Joe
2023-10
I went there this morning and was waiting at the counter to check out. There were two woman at the pizza counter and I asked them if I could check out. The one young one came over and rudely said, You see me working over there? She proceeded to lecture me and I told her I don't need a lecture. She then told the other lady to check me out. Ignorance.
Paul Corsivo
2020-05
Worst 7-11 in Newport News. They act like they're doing you a favor. I'll go the extra half mile to go to Royal Farms. The people here no nothing about customer service.Update on 1/6- I was just told that she couldn't sell me anything or wait on me because she was by herself and too busy. How do you keep the doors open by refusing to take people's money? Definitely my last time in this 7-11.
Tree Doge
2023-09
I tried to get 80 dollars of fuel with a 100 dollar bill and the cashier was nasty and rude and refused to accept my money.
Peppa Ann
2020-05
The guy on night service is rude as ever. I was refused a coffee at the price posted on the window big as day. He was very short with me and told me rudely yea i know its on there but its no longer that price. I will never stop here again and nor will anyone i know.
Sara Serious
2021-05
Say they have no coins, sign for it was hidden on far end of counter (NOT at register that was being used.) They should inform when you go to pay with cash at every transaction. Didn’t tell me until transaction was completed and got no change. Should have rounded up to a dollar at least! This happened at 4:40 pm on October 22, 2020
Mark Aericko
2020-05
The 2 ladies working at this location today were very unprofessional. They were both playing on their phones and acted as if the customers in line were an inconvenience to them. No personality whatsoever. I was there between 1230-1.
Jim O'Neill
2022-05
Worst service I've ever gotten, clerk was rude, I was there at 730 am on 20 Feb 22, I told her mens room was nasty and she said I can't and wouldn't do anything about it, I was just letting her know, I didn't need her attitude and rudeness, I bought gas and will never go there again, pls give me a call to discuss
Elliott Johnson
2019-05
Would give it 0 stars if I could. Bathroom is disgusting and one would wonder how employees wash their hands before returning to work if the faucet doesn’t work
Regina Wilson
2023-06
Most of 7’11’s have awesome customer service. Some others it’s just a job..
Ms. Z
2021-05
I can't believe it. I just called that 711 that I just left where the attendant was rude to me to talk to the manager and within the conversation he actually told me to shut the F up multiple times. that's outrageous.
Justin Holloman
2019-05
Overcharging for gas. Pumps are mis-calibrated. I have filed a complaint with the Virginia Department of Weights and Measures.
Wendy Dreyer
2021-05
Dirtiest restroom I’ve ever had the displeasure of using! Get it together 7-eleven. This is grossly disgusting!
64 West Plumbing & Heating
2019-05
No coffee when I went at noon today. 7-11 with no coffee is... some other store. Y'all should be really embarrassed. I'm going to Royal Farms ...
Melissa Guy
2021-05
Y'all shouldn't have "Open 24 hours a day" when you shut the store down before midnight and don't open the doors until 5 am
Jessica penrod
2017-05
Such great customer service! The girl up front had the best personality 😍
Michelle Cheaib
2022-05
Store is not open 24/7 hand written sign on door says closed
Shauna Lawrence
2022-05
Very nice workers
Tom Inman
2023-05
Great and friendly staff!!!!
Woody Dickerson
2017-05
Very accessible
Monday | Open 24 hours |
---|---|
Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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