4.5 (34)
12619 Stone Village Way, Midlothian, VA 23113
(804) 464-9187
stores.petco.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Rosa Ehrlich Richards
2024-03
Average. I go there for simple convenience and proximity. I only take one of my pups. The very easy and chill pup. If your pup requires extra attention and patience. This is NOT the place for you. My other pup, literally shakes in a panic if I bring her into the store.
Richard Williams
2023-12
I had issues with using the preregistration. I had confirmation for a bath with no add ons for about $34.99 but when I came in and on time with my dog we had to wait and register all over again. My appointment was at 2:30 but Minnie was not ready until 4:30 even after I had checked to see if she was done. The bath was more than ten dollars over what I had done online. I tipped the female groomer who gave me the ticket but a male groomer came out with my dog so I hope the right person got the tip. I did NOT get the usual "report card" on the results, and I want one for my records. Please follow up on this or I will book elsewhere in the future.
Stephanie Estes
2024-04
Just a few spots where some trimming was missed. Tail fade into shorter hair could have been a little smoother, but over all a nice experience for Ellie.
Valerie Boger
2023-10
Called and left a message regarding setting an appointment and questions I had about their grooming services. No one ever called me back. I realize they want you to use their app to set appointments, but I wanted to know what their basic price included and how much for the extras, such as nail grinding rather than nail clipping. Disappointed there was no return call. Guess I'll try another place. In all honesty I am unaware of their actual grooming services since I was unable to get my dog in. Perhaps they do a great job. This review only has to do with customer service or office management.
Carol M.
2023-07
I love this Petco! Especially the grooming department - my groomer is Elexus and she is amazing! She is so friendly, so wonderful with my 3 dogs (standard poodles) and always accommodating with scheduling - it's been THE BEST grooming experience I have ever had (and I have had a lot!). Highly recommend.
Tamara Mason
2023-12
This trip was a quick one. It must mean my dog is used to the process now and likes his groomer. All good things!
Marianne Lane
2023-09
The grooming staff is personable and professional. They pay attention to the details and always ask about any concerns, and will make corrections if needed.
Carol Bland
2020-05
Groomer was very polite and took an interest in our dog. Also did a great job with the grooming. We took our dog to another Petco last time and he didn't come out as clean (head didn't look as if it was washed; it didn't feel or smell clean) and he was still wet. This groomer did an amazing job- his face and head were clean - fur very smooth, nails clipped- ears clean- he was dry. Although this site is further than the other location, I will go back to this Petco again. I am very happy. Great job.
Mike Eovino
2020-05
I love the groomers at Petco; I've been going now for quite a time so I feel like they know my dog and they always seem so eager and positive when we arrive and sometimes they make really good suggestions on skin care. I completely trust my beagle in their care. My dog is always so happy when I pick her up. The other workers in the Petco are friendly too.
Sue W
2021-05
My dog is fearful in new surroundings. My Petco groomer was mindful of her needs and called me as soon as her bath was completed to pick her up. She handled my dog with care & professionalism.
Angel Brown
2021-05
My dog Ellie Mae had a beautiful hair cut. Her hair was fluffy and her face trim was different. She looked wonderful, thanks to Julia.
Diane Reap
2020-05
The staff at this Petco are always very nice and helpful. They love my Mia and are patient and kind with her. They always do a great job! We love them!
Debbie Moyers
2021-05
Nikki is a wonderful groomer. My dog Lucas is a high spirited standard poodle and he loves her. She grooms him like a show dog. I love the way he looks.
Charles Goin
2020-05
They are awesome. Cosmo loves going and to me thats a sign what happens in the back of salon is the same thing that happens during check in. They are kind and friendly and really help him when he gets anxiety from me leaving.
Connie Sorrell
2021-05
I have a golden retriever. he was trimmed just too short. Of course, it will grow out. But otherwise, he got a good shampoo, deshedding and nail trim!
Peggy Raikes
2020-05
Our grommer Nikki was very nice she explained what she would be doing to our little dog in full detail.. We felt very good about leaving our little Chloe in her hands
Bill Blume
2022-05
Your employees do a great job and take good care of our dog whenever we bring him there. The customer service is also excellent.
Sarah childress
2021-05
very friendly and helpful. had a poor experience at a different location, but this time around my pup was cared about and her needs were met. thank you for setting the standard ☀️
Cindy Cochran
2020-05
Niki is awesome. She always takes care of Teddy. Always does a good job and explains to me what she did and why.
Anne Chatfield
2023-12
I think charging for shampoo is a gouge
Martha-Lynn Corner
2020-05
As always, Pippa looked and smelled amazing. Your grooming staff is great!
Barbara Papile
2020-05
I did not have an appointment and was able to get both my french bulldogs in for a very overdue nail trim.
Sarah Burleson
2021-05
The groomer was so patient with both me (a bit frazzled after a long day at work) and my dog (very anxious, especially around new people and in loud places)
Jo Ho
2023-05
They have been so wonderful with my boy, Hunter!
Lauren Delacruz
2022-05
They do a good job. Our dogs were a mess.
Rachel Taylor
2022-05
Friendly and listened to how I wanted my baby cut...
Donna Upchurch
2021-05
I like everything better but it’s more expensive. PetSmart 34. Petco 73
angie
2021-05
My little Emma has never felt so soft.
Paul Brannan
2022-05
People treat my Buddy like he is theirs.
Fee Bryant
2021-05
Staff not friendly or welcoming at all. 🤷🏽
| Monday | 8 AM-4:30 PM |
|---|---|
| Tuesday | 9:30 AM-6 PM |
| Wednesday | 8 AM-4:30 PM |
| Thursday | 8 AM-6 PM |
| Friday | 8 AM-6 PM |
| Saturday | 8 AM-6 PM |
| Sunday | 9 AM-5:30 PM |
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