Kroger

Mykel Beygel

2024-02

It's fine for a Kroger. Shelves are usually stocked, produce is fairly standard, and prices are what you'd expect. Biggest negative is that cashier lines are normally not staffed. There may be one person to help ring. The self service stations are not all always open, so check out can take longer than it should for a store this size.

george

2024-04

This place is a dump. The shelves are often not stocked. The customer service desk is often not occupied. Overall customer service adequate- barely. The pharmacy is good if the right people are there. Most of my shopping is now done at Publix and Wegman's(happy place). After poor service at the pharmacy today my wife and I will be moving our scripts to Public.

Andrew Payne

2021-05

This particular store is huge and offers a wonderful variety of items for almost any shopper. Earlier this afternoon I was delighted to see a sizeable selection of organic food items. The produce section is very well organized, so that shoppers can locate a particular type of food they would like to purchase. Also, I appreciate the e-coupon incentives that Kroger offers and used some of them today!

Kellie Spaniol

2024-03

I usually do clicklist, they have now started to charge your card twice. If you're getting 300 worth of groceries, and they were out of something and it changed your total to 298. They charge your card 300 at first then 298 after. Then a few days later they refund the first initial amount of 300. However for days your charged 598, until the refund. This is something new they have started doing. I know most people can't go without 600 out of their account for days on end. When you call the store about it they have no idea they give you this 1800 number. Not a fan, this alone with loose alot of business for them. Do better Kroger.

Todd Heath

2024-04

I purchased "Kroger brand" (Cranapple juice). Difference in price from Ocean Spray .50c. I know - go brand. I opened it and it tasted Horrible. I bought 3. I returned 1 opened & 2 unopened. Customer service : no one there @ 10:45. Patti comes out sloppy looking with a bad attitude. Helps 1st person in line & another girl comes up to help me & gives me a hard time on the opened return! Customer service #Sucks @ All Krogers! Go to Trader Joes for cheaper prices & GREAT CUSTOMER SERVICE! Todd 😊

Harry G

2024-01

I have found a number of items that would appear to be cheaper if you buy a package instead of a single item. But no it’s the opposite. Example today package of 3 taco seasoning $.599, Individual pack $.99. Preying on older buyers who wouldn’t pay attention. There is a Wegmans not that much further away. Kroger, a cheat!!!

Ausra Huntington PandutePhotography&Events

2020-05

Our Go To grocery shopWe find this particular Kroger easy to navigate and most often find all the items we need. In most cases the staff is helpful and nice. Some exceptions happen, as everywhere.A couple negatives I can recall for almost four years of weekly shopping: once there was no assistant in the fresh fish department and the guy from the meat department sold us perch for the price of snapper, and once the fish didn't smell good once we unwrapped it....One thing that could be improved- self check out machines. Quite often there are either not working or malfunctioning ones. The shop seems to be very popular- always a lot of people, so any "out of order" case causes long lines.Parking can be hectic too because of lots of people shopping there.

Karen Ellis

2023-05

I don't know how the management of this store isn't embarrassed and can't see changes desperately need to be made. Pic doesn't do it justice, but a line longer than this for us to check our own selves out?? It's bad enough we don't get paid to do what YOU are supposed to do, but now you're forcing us to wait in line because more than HALF your self-checkout registers are broken/offline. Disgraceful.

Michelle Williams

2024-01

The most unfriendly staff. Not helpful in any manner. I am visiting my daughter in Richmond.I shop weekly at a Kroger store in my home town, very helpful and friendly. I will not return to this one in Bon Air.

Wil Smith

2023-06

There are no cashiers here and i have 2 carts full of groceries... Staffing levels are apparently low and im surprised someone didn't open a register.. there were a few customer here with full carts... If Kroger is trying to replace real cashiers with automated one they need to stop

Grant Habersack

2023-11

Unacceptable. Had a sandwich ordered for a homecoming dance. Put order in 6 days before needing them. Called the night before stating they didnt have enough personel to fulfill the order. When asked if another Kroger in the are was told " I dont know there staffing so no". unprofessional and time management is horrible. Also, getting tired of going in early to shop only to have to do self check out.

Steve

2024-04

Kroger is a great grocery store. Not Wegman's great, but better than Food Lion and others by a mile.

Patrick Forsyth

2023-11

Absolute miserable excuse for a store. I have been in motorcycle accidents more pleasurable than shopping here.On my most recent "experience":★I had to walk halfway across the store just to finally find a basket hidden under a self checkout.★Produce was terribly unorganized, couldn't find half of what I needed. They were flat out of carrots - I checked frozen, but the shelves were such a disaster that I gave up looking after five minutes. Of what they did have, the mushrooms looked like they'd spoil before I could even get them home.★TWICE in this visit I had employees almost run into me because they were either preoccupied with phones or talking to other employees.★And, they removed the "mute" option from the self checkout, so you have to listen to the machine screech at you about not bagging quick enough. Want things bagged quicker? Here's a tip, hire some actual employees and OPEN THE REGISTERS instead of forcing people to use one of the two self checkouts that you bother to open.Management (the whole way up the chain) should be ashamed of themselves for running such a miserable operation.

eric smith

2024-04

The guy in the seafood department was amazing! Also the guy in costumer service department helped me with everything I needed.

Janet Cole

2023-05

Regrettably, this location seems to have the poorest service of all Krogers in town. The exception is Verna at the bakery. She's a 5-star employee!You wait in long lines for ONE checkout person and one bagger. The self-check lines are even worse. I have no idea why Kroger has gone down the road of providing utterly NO service to their customers. I'll take my grocery shopping elsewhere in the future. No wonder the aisles were empty at 5:30 on a weeknight.

Kyle Grierson

2023-09

Clean Kroger with a fair selection but they NEED to get the front of the store in order. I am routinely spending more time waiting in line than I did actually shopping, to use the three to four self checkout's they have with 10 to 15 other people. Today I left without buying anything because the $2 garlic bread was going to take 20 minutes to buy so I put it back. It is impossible to have a real person ring you up because they either only have one or two cashiers and people with full shopping carts are just parked there. The self checkout attendants either seem apathetic or overwhelmed. I can understand that the average age of the customers in there is higher than normal and that they may have difficulty using self checkout but that just means the attendant should be more keen to step in and help them instead of standing there watching them try to scan the same item ten times. When speaking to a manager, Sean, I got an "I'm aware" and a "we haven't had a front manager for 5 months". I wanted a solution not insight into the inner machinations of your departments. If median base pay for a self checkout attendant is $14 an hour then pay them more out of the $4.2 Billion y'all made in profit last year in 2022? We are paying an arm and a leg for groceries as it is.

D Steele

2023-08

You don't need another reason to hate shopping at Kroger, but I'm going to give you one anyway. You know that entitled White woman who shouts at you "put the item in the bag" the second you scan your first item? Well, the sadists in the Kroger IT department have made it so you can no longer put her on mute. Now customers can share in the feelings of anger and despair that their employees put up with on a daily basis! So thoughtful and inclusive!

Traci Cox

2023-08

I've shopped at this Kroger every single week for over 20 years, despite the fact that they are chronically understaffed. This morning early with only about 15 cars in the parking lot I entered the store with high hopes I'd be able to check out without waiting 20 minutes while my ice cream melts and went to customer service to get a lottery ticket. An older female employee yells out to me from across the store that I was going to have to wait a while as she was busy and needed to give another employee a break. I looked around the empty store and watched her bring chewing tobacco to one man then put some guys bag in the back office. She then sighs and in a very annoyed manner says "what do you want?" I asked her if I was bothering her, and she proceeded to tell me an employee who had been working two hours needed a break and rudely asked me if I'd ever had to be two places at once. All she really needed to do was say "I'll be with you in a moment." Instead I left feeling as though my mere presence ruined her day and expecting service from an employee in an empty store was akin to asking her to climb Mt. Everest. I will never go back to this Kroger unless I'm desperate. Kroger just lost over $800 a month from a loyal customer because they employ rude people who probably should seek employment that doesn't require interacting with humans.

Dores Smith

2023-05

Expired food, not the 1st time finding things like this. Friendly front end staff

Sam Wilson

2023-08

Man, I just left there for the last time. This is the third time I’ve just left my cart full of stuff sitting there and walked out because the lines were so long. They only had one register open and three self checkouts. The line for the self checkouts was mayhem, people were branching off down different isles and creating like five different lines. Never again.

Ryan Coppage

2023-08

Kroger used to be the best smalltown grocery experience. Their in-house brand had clean ingredients, too. Their organic brands were even great -- simple truth.As of late, Kroger has turned into walmart: they keep one single lane open and funnel everyone else into self-checkouts; the quality of bags has become so bad that the handles rip out and the bags tear immediately; and their meats selection is sold out/not restocked most of the time.And then when you do wait in a long line for the only non-self-checkout lane open, the bagger puts 6 large glass bottles in one terrible paper bag that fails immediately and breaks most of the contents of the bag.At basically the same prices, why not just go to Wegman's to get the same feel that you used to get from shopping at Kroger.

Larry Holcombe

2023-05

Is Kroger has plenty of inventory. It's a very busy store and the staff seem to be very friendly. You can always find some good deals especially on the items that are on sale. The fruits and vegetables seem to be fresh. Their meats are pretty good too.

fake

2023-06

I bought a bag of tangerines from here the other day I go in the bag to get one and i see this tangerine that is completely moldy. They definitely need to have some type of health inspection to get this store looked out, they don't care if the food is safe or not to eat they just put it out on the floor.

Russell Johnson

2023-05

I live very close to this Kroger and have given them at least $1000/month in business all in for years supporting my family of Seven. This ends today. They continue to employ people who make customers feel like we are an inconvenience. They are simply not focused on customers first and have lowered the bar for employees. Wrong answer to the employment struggle. You need to maintain a higher bar. I’ll go to others in the area going forward.

Carol and Mac Todd

2023-05

Kroger is our go to grocery. We find their prices as reasonable as anyone. Their digital coupons save us a significant amount. Their fuel perks make filling up the car less painful

Rich Conrad

2023-05

The staff here are a bit world-weary, and I can't say I blame them. It can't be an easy place to work.One Kroger specialty that deserves mention is out-of-date food. I've long since lost count of the number of times I've arrived home only to discover that various [and often expensive] items are weeks and even months past their expiration dates. This goes triple for sale items: be warned.Sometimes I've turned around and driven back but by then it was 10pm and the checkout staff says they're not authorized to make exchanges. You have to go back in the morning when the customer service desk is open.But when their customer service desk is open, it's often a very long wait while certain people get refunds on entire shopping carts full of food (which they lifted the previous evening). Naturally they don't have receipts, but the girl gives cash refunds anyway. I once asked her why Kroger gives cash refunds when the "customer" can't produce a receipt. She responded, "Some people don't have receipts."Anyway, at this Kroger you must check the expiration date on each and every single item you select. Your health and safety are on the line. If you want free mdse though, just show up around 1030 or 11pm and be one of the [redacted] ones, and the staff will let you do whatever you want. Not sure I can blame them as it's not worth a fight but it's a strange set of affairs that Kroger allows this.Addendum: All you really need to know about Kroger is that the closest spaces in the parking lot are taken by Kroger employees every single morning of the year. Once I mentioned this to a manager and he responded, "it's hard to get good help."

Jeffrey Arritt

2024-01

Quick and easy trip in for the essentials for New Years Eve!

mandily franklin

2023-05

Love shopping here, but when I hear a manager(deli) talk about a customer the way she did, it makes me never want to shop here again. She was very rude and inconsiderate! If I was kroger I would demote her. I wouldn't want her face as apart of my company! Becareful customers don't upset her bc she might come for you too! Such a disgrace!

Tony Trubisz

2022-05

Fish department smell should have been the clue. Threw shrimp away when I unwrapped. Slime! Not fresh and handled properly. Employee was lackluster. Will NEVER visit this store dept again. Contrary, the Chesterfield store is great,clean and well managed.

Sylvia Shaw

2022-05

I have tried to give Kroger a chance, but giving up. The managers can be standing in the entrance and never open their mouth to greet you. The employees act as if it's a bother to assist you with locating a product. The only time you get their full attention is at self checkout and we know what that is about. I believe since I pay your salary you should go above and beyond to assist me and greet me. One high point is the guys getting the carts as they are always kind. Manager and in-store staff could learn a thing or two about customer service from them. Publix around the corner is the best in customer service without a doubt! Service with a smile and will stop what they are doing to walk you to the product and make suggestions!