Walgreens

Patricia Evans

2024-04

I like Walgreens. But today I am afraid they missed the mark. I know employees hard to find. I went in to ask a question and sales person in miscellaneous isle was on her phone and never even responded. Maybe there should be a no phone policy during work hours. I left and went to CVS. They greeted me, helped me sign up for discount coupon, gave me more coupons and I left with huge purchase for 9 dollars! I also noticed selection was very poor compared to other times

J. Louis Toth (Louis)

2024-04

The staff is wonderful and incredibly helpful. If I don't come in often enough the pharmacist will call me at home to make sure I'm okay!

W

2024-02

Brittany in the pharmacy was very knowledgeable and professional she took care of changing my insurance over in the system, she went above and beyond for what she had to do. I was very impressed !

Josh Arbogast

2024-01

Had a prescription called in and went to pick up 30 mins later, was told it would be another 35-45 mins. Went back an hour later and was told it would be another 45-60 mins.

Rachel Pence

2023-11

Three prescriptions sent in, pharmacy fills one and tells me have a nice day..uh, other two?! Stated they would fill them and call over store speaker when they were ready ..I sat AT THE PHARMACY and NO ONE said a word ..after 40 minutes my husband asked how much longer..they were ready and in a bin… NOT A FAN!

Matt Nelson

2023-05

I was recently selected to interview for a position. I was told during the interview that I could negotiate the starting wage. I graciously received an offer letter and it noted the wage. A wage that I said during the interview that I would not be able to take. Too substantial of a pay cut from my current occupation. So I called and noted this and the individual who I will not name got in my opinion quite snippy. I was told during the interview I could negotiate and was never given the opportunity. At the time of the interview the interviewer was professional and courteous as was the staff but the attitude I received just now on the phone was unacceptable and was in so many words told that the wage was nonnegotiable even though I was told it was. I noted in the interview that I did not want to waste their time with the process if I couldn’t even negotiate up. Quite disappointed in this because I was genuinely interested and excited for the position. No more than 30 seconds after the phone call where I respectfully requested to withdraw I received an email saying I was not selected due to lack of qualifications which is not true. 2 stars only because they were nice to me on the day of the interview. I feel like I dodged a bullet. Shame too.

Patrick Bartley

2023-05

Constantly being sent away by the pharmacy. Latest example was that I just had surgery and my doc called in a script. Went there 30-60 mins after it was called in and was told it wasn’t ready and to come back in 20-30 minutes. Came back in 20 minutes and sat in a line of 4 cars for 30 minutes. Then we were told to come back after 2:00pm at 1:20pm. Is it really that hard to give an accurate estimate of when 12 pills will be put into a bottle?

Alley Wainright

2024-01

They do not understand how to follow directions to cancel orders within a 24-hour timeline life saving meds for me

Andrea Theis

2023-05

There is ALWAYS an issue when filling medication here. Either they don’t run it through insurance correctly and charge the wrong amount, run out of a medication and forget to tell you, or won’t work with you over the phone because “numbers and letters sound the same over the phone so you need to come in.” Pharmacy staff is not only unhelpful, but also talk to you like you are stupid.

E C

2023-05

The pharmacy staff are very rude. They roll their eyes and stomp away. I've run into multiple employees behind the counter who just have the worst attitude. Prescriptions also always take way too long, going beyond the amount of time they told us. Would not recommend this pharmacy.

boberson bob

2024-02

Robbed me of $100 dollars because they filled the wrong prescription, and when I went to return it, they told me the pharmacy doesnt allow for returns.

Matt Tomes

2023-05

Wanted to get a prescription filled and the tech told me it would be a 20 minute wait. I waited 30 minutes to be respectful of their time and when I asked if the prescription was ready, they hadn’t processed it yet and said it would be another 30-40 minute wait. Communication gap is evident and wouldn’t recommend getting your prescriptions filled here.

Melina Baber

2023-05

The online order process is absolutely the worst. Their system always have errors or is down. They charge more for going into the store and try to promote online coupons; sadly, Walgreens does not have the capability to handle online orders.

Dave Whiteside

2021-05

I just fired Walgreen's in Mechanicsville for prescriptions (and probably everything else). For 8 consecutive months they have screwed up my prescription that is supposed to be on automated renewal. 4-5 times during this time, I have been told by a different person, including one of the pharmacists, that it had been corrected. I would continue to run out and have nothing ready. When I call or go by, they have nothing on order. This month, I even got a text that is was ready...went up there, and nothing there. I'm sure the individual people are nice in there, but their system is completely screwed up. When I called my doctor to switch pharmacies, they said they never use Walgreens anyway...guess I was late to the show.

Julia Davis

2019-05

Friendly service and often has great sale prices. When my insurance changed and wouldn't pay for a maintenance medication, they did a great job advising me on how to get it resolved. Sometimes have to wait a little longer on scripts, as the pharmacy always seems very busy. It's best to drop off and come back. Convenient location and nice people though.

Jamie Bowling

2019-05

I see what I believe to be several terrible reviews that are utterly without warent in my experience. I am in this location at least once a month, at different times of the day (usually). Imagine my surprise when I pull them up on google this morning, to confirm their hours. When I see all of these folks saying how nasty folks there are. I have NEVER had a remotely bad experience in this store. Not in the store part or the pharmacy. Everyone is always helpful and friendly. And a 15 min prescription fill is usually only about ten min. This morning, they had barely gotten their day going when I arrived to fill a prescription after getting off of work. As usual the staff was top notch, polite, friendly, and helpful. I was greeted with a good morning as I walked in the store (another “usual” occurrence) and the nice young man in the pharmacy was courteous and said it would be about 15 min. It was less than ten. I’m terrible with names, but he was a younger fellow with tattoos on his arms (very tastefully done) and dreadlocks (which I must say, looked like a good choice for him, and his hair was very neat) not all crazy looking like you see sometimes these days. I stopped for a bottle of water on my way out and was assisted at the counter by a perfectly wonderful woman who was all of the things I have stated earlier, that I associate with this store. We had a pleasant conversation, about this very subject (the unnecessarily negative reviews that some sad folks feel necessary to right). And if the higher ups and wall green would like to talk to me about my appearant different experiences in this store feel free. I really need to pay more attention to names, I really wish I could give these wonderful people the credit they’re truly due.Long story short. Don’t hesitate to do business with this store.

Zeena Zeena

2022-05

Be prepared to wait 30 mins in their line every single time. I am sure they tell people they can wait for their prescription when they just asked to have it filled because one time I had just asked to have something filled and I was asked if I wanted to wait at the window for it but that it would be 15/20 mins. So instead of instructing people to come back, they are allowed to just sit there waiting their time at the window, while everyone else waits in like behind them. Of course I think they should change doing this and ask those who are just placing their prescription to come back or wait in the parking lot.

k lavine

2023-05

Why this pharmacy closes at 9pm with 3 emergency centers within 10 miles is ridiculous! Just recently found out they now close the pharmacy at 6pm on Saturday and Sundays. Time to switch pharmacies after 7yrs of using them.

Daniel Baber

2019-05

Absolutely the most insulting customer service I have ever received. I was told by the young lady at 10:16 pm that it would take 30 minutes to fill my wife's prescription, who is laying at home with our 2 children with the flu. I proceeded to wait 30 minutes, no call or text as I requested when the order was ready. Then I waited another 15 minutes which put us at closing time. I pulled back up to see what was going on and the young blond girl and I assume her manager with the brown hair and beard, completely ignored me. They would make eye contact and then go straight back to what they were doing. They didn't even have the decency to speak to me through the speaker. I would hope Walgreens trains their employees, who are the face of their company, in customer service skills and hold them to a higher standard than what was demonstrated tonight.

Evan Tucker

2019-05

My wife went in recently and tried to use a coupon for candy.The person in front of her used the same coupon with no issues.When my wife tried to use the same coupon it didn’t scan correctly so the attendant contacted the manager to come to the front and help.That manager which I don’t know who’s name however they were on shift October 1 2018 at 7:45Yelled at my wife that she was committing fraud and trying to steal from the store.The coupon is correct, in date, and didn’t exclude the item she was trying to purchase.I wish I had the managers name if anybody could help with that I’d appreciate it.I will be contacting the next highest chain of command as this type of behavior will not fly.Not to me, not to my wife or anybody.I called the manager and spoke to her. I tried to get her name which she denied so I explained I will be going to corperate.There are so many more people that could not only do a better job, but do it happily.

Janet Keys

2020-05

Called in to update my insurance information to the pharmacy and a lady answered (didn’t get her name)my call but she seemed to be annoyed or had an “attitude” or some thing. The tone of her voice wasn’t to friendly as she was describing the details of updating insurance policy. I told her that u have an I’d care with info on it.. anyways toward the. End of the call, she seemed a little snooty and after I gave her the info she needed, she abruptly ended the call . I’m not sure what’s going on .. whether or not she was having a bad day but I felt that she didn’t handle the call in a friendly manner.

phyllis errico

2023-05

super rude and unhelpful pharmacy people. I had to transfer prescriptions here because of an insurance change and none of it has been smooth, worst customer service experience I have ever had on several occasions.

Nilesh Trivedi

2019-05

I would give less than 1 star if possible. I am a regular customer of CVS across the road, CVS said they would fill the prescription in 2 days, I thought of checking out Walgreen across the road. Walgreen said they would fill it in less than 2 days, will text me and call when it is ready. 7 days passed by they neither called nor texted me..And, when I asked in person the pharmacist on staff, she was absolutely cluless what was going on. And no help was offered. I immediately took the original prescription away and gave it back to CVS. This pathetic Walgreen store has extremely poor customer service and support. Same applies to buying any over the counter drugs also, you have to find it yourself. Kindly stay away from this Walgreen unless you have a lot of spare time to kill.

Gerry Alvarez

2021-05

The pharmacist Emily was rude and downgrading. I asked her various questions and she responded to me in a condescending tone and manner, as if she didn’t want to help me. She needs to learn proper customer service skills. I will be making a switch to another pharmacy. Please take note: take your business elsewhere.

Joni Elias

2021-05

I just wanted to say that Ashley is the best she helped we with a very special photo for my sons graduation! It was of him and his dad that passed away a few years ago! She went above and beyond to help me make sure it was perfect! I went back a few days later and once again she helped we with everything! She is truly amazing! Thank you Ashley for everything!

Daniel Ponder

2022-05

I can’t recommend this pharmacy to anyone. I’ve been coming here to get a monthly prescription refilled and too often they do not have it to refill when I need. On top of that they never tell you until you show up and then all they say is come back and try tomorrow or sorry maybe in a couple more days. Unprofessional and very inconvenient and I personally don’t appreciate how they disregard and waste your time.

Kara Covington

2023-05

After getting confirmation my order was ready, I show up to find out it hasn’t been started… more than an hour after it was confirmed ready!! The lady was beyond rude and then said she’s the store manager

Lauren Rabak

2018-05

Literally the SLOWEST pharmacy I have ever used. The only reason I keep coming to this location is because they seem to be the only one in the area that carries the meds I need. They are very nice but the service is so slow it doesn't make up for that. Every time I am it takes at least 20 minutes to pick up ONE medication.

Annette Shipe

2019-05

Ever since this Walgreens took over Rite Aid and Martin's pharmacy there inventory has gone down hill. I have 11 prescriptions I take a month and have been taking them for a few years I get them the same time every month and they always are out of stock with 2-3 of my prescriptions "WHY" they know when I get them so you would think they would have them in stock before I get them.

Violet Wiolet

2020-05

The manger named Rachel lost her mind I heard her say "Thank you for.the Coranavirus"as I left she was acting like she was on drugs too. I also heard her complaining about a customer calling her and she was mocking his accent fire this woman fast.