The Home Depot

Portia Parker

2024-01

Received lots of assistance buying a large board for my 🛌 bed from the very knowledgeable and professional staff; particularly, the forklift driver wearing an enormous loop of keys 🔑 🔑 🔑 ⬅️ (Xs 10). I also have my own helper 😊 and had two different types of carts.

Pamela Evans

2024-04

I wish I could give Eva, your sales associate, 10 stars because that would reflect a correct assessment of her work. She not only spent considerable time helping me create a platform I need for physical therapy, but she also thought "outside the box," a rare quality in an employee. I now have an excellent platform, and you have an excellent employee. Thank you, Eva!

Anthony Slaughter

2024-04

I’m literally 5 minutes from Lowe’s in Madison Heights and will drive 10 minutes to come to Home Depot and today reminded me why. I’m currently fixing a bed that my aunt gave me where the pieces inside of the slacks are broken, so I’m fixing them. I don’t consider myself a “handy man” but it’s one of those things where if things need to be done, I GET THEM DONE! Today, Ethan assisted me with getting the proper measurements for the piece of wood I needed to hold up the mattress and was really patient with me! The customer service that was provided to me today was superior!!

Kid Nurse RN

2024-01

With a snow storm coming this weekend, this Florida family was getting concerned. I headed to Home Depot to see what they had to help us prepare.As soon as I got to the garden area, Calvin arrived to see if I needed any help. I was instantly relieved to have someone to guide me! He showed me the items I had mentioned (ice melt, a salt spreader, and on to snow blowers) and loaded all the things into my cart! I’m not exactly sure what I would have done without Calvin’s help. Loading 40 pounds of salt would have been a struggle for sure!!! Then, after I checked out, he loaded it all in my car! What a fantastic employee Calvin is and I have to say, it’s an exception to the rule these days. It’s unusual to find employees nationwide that aren’t inconvenienced while helping customers. Hold on to that guy. He represents Home Depot very well with his work ethic and attitude in general. ⭐️⭐️⭐️⭐️⭐️ for Home Depot, AND for Calvin!

Tim Spencer

2024-02

Appointment this morning to install a washer and dryer. Installer said the screws were stripped on the dryer and they had a hard time putting on the pigtail. Then they couldn’t put the vent pipe on our vent pipe without an adapter. Said we needed to get an adapter from Home Depot. Then said they had to go. Left our appliances in the living room and went to leave. Couldn’t get there truck started and ask if we could give them a jump. So, we went out, got soaked and jumped there truck. Called about them finishing the job today and we’re told, we can’t come back till Saturday. Home Depot says they can’t do anything because they are 3rd party contractors. Highly upset right now. I’d love to know the business name of their 3rd party contractors! I’d wear there phones out! You spend thousands of dollars, you should expect some service. Never again Home Depot!!!!

Christopher Hill

2024-04

Attempting to source lumber from this Home Depot that is not bent, chipped, split, or knotted beyond reasonable use is an impossibility. You would have an easier time planting pinecones, letting them grow for 20 years, and then milling the lumber yourself.

Jared Rice

2024-04

I'm hit or miss with home Depot one day I go in the have everything I need next time not so much, I can say getting irritated with the flat cart(big ones for sheet goods) situation the aisles will be full of online orders using up all the carts had to go all the way to the parking lot to get one one day or have to walk around store looking

Brenda Stepp

2024-04

The customer service I received was Top Notch!!! I will continue shopping at Home Depot, as my home improvement go to store!!!

Brian Munday

2023-12

Not bad. The store seems a bit smaller than the ones that were back in the Midwest. Outside of that, the store is well laid out and had everything any normal search needs.

Chantel Anthony

2023-12

Very aggravated that I was sold what was an open box tv mount with several parts missing. It seems something like this wouldn’t be put back on the shelf to be sold without being checked to make sure all pieces were there but alas.

Jon B

2023-10

Been shopping here for my business needs almost exclusively for a few years now. Great customer service all around with a store that’s run well… helps me get my jobs done quickly and efficiently.I know things will be on the shelf where I need them!I’ve been to other locations where I can’t say the same!

Brittany Biggerstaff

2023-06

Definitely super helpful team members! My husband and I ordered a shed and some of the employees helped us load the shed into our vehicle for us.Hector and Elizabeth both really stood out to me. In store Hector was very kind and helpful. He had a lot of knowledge about the kinds of items we still needed to purchase and pointed us in the right direction.Elizabeth was very professional over the phone and very good at communicating with us.Overall, all the employees were very helpful in the store and over the phone. The staff members were kind and friendly.

Lisa Dillard

2023-07

We went in to buy a new commode. Charles in the plumbing department was friendly and knowledgeable. He even helped us get the right seal! If I could give above 5 stars I would. Thank you so much Charles for going above and beyond! Excellent customer service!!!

Elliott C

2024-04

Stood on the return line with one person in front of me for 30 mins without as much as an apology for the extremely long wait time.

Forrest Ansell

2023-08

The employees are very helpful and have gone out of their way to assist on more than one occasion. Good selection and product availability. This Home Depot location is above average.

Brennan Lee

2019-05

This a pretty good home depot. The flowers are usually fresh in the spring and they have most all your home needs. The staff has always been friendly and helpful.

Stephen Kral

2023-12

Got a great bargain on a Air compressor gun kit. The employee that helped me find it and got it for me was very helpful and very professional.

Josh Rowland

2023-10

Lucky to have a home depot close by to the house we do tons of shopping at one for home projects etc. They have good prices and a good range of selections. App is easy to use

Karen Simonton

2023-07

Home Depot has nice helpful employees. Unfortunately their 3rd party appliance delivery service is unreliable and has made the purchase experience unsatisfactory. It makes me sad bc the employees have been great.

Susan McBride

2023-05

I am extremely upset with this Home Depot ‘s managerial skills. One and one half months ago I paid for a door and installation. After the installer coming out 3 times to change his mind over inner swing or outer swing, they decided outer swing. I gave them no hard time over either. Noah said a fee for extra supplies and he would send a new invoice.Two days later, the new invoice looks like the old invoice. I figured, “ customer satisfaction “, way to go.Nope. They called to tell me my door was in and they wanted almost $900 more dollars. “Hell no”! You want profanity Manager Chris, let’s party! Mthfcker. How do you like that profanity?! You don’t give me my $2000 refund and you will hear even more!My son spends thousands in Home Depot. No more!

George Milgrim

2024-02

Easy to find what I needed and the workers were friendly.

kelmadfan

2023-09

I’ve been waiting for my doors to be installed for over a month. I Keep getting the run around. I feel ripped off. Don’t do business with these people. They don’t even deserve one star.

T T

2023-05

The staffs are always helpful and friendly. A lady even offered the kids' workshop kit as we entered the store. And every time we’ve been to this store, an employee always asks if we need help with anything. So much easier to navigate the store with fewer crowds than Lowes. The store is clean and organized too.

karen hawley

2023-07

It's the chic fil a of home improvement stores. Always helpful customer service.Even in the self check out, they'll come check you out. With a smile. By far my favorite store.

Thad Decker

2023-05

They are what you'd expect with stuff for building and repairs. However, the staff was of no help. They claimed that they didn't carry organizational supplies for cabinets, which okay I can buy that, and said we should go to Hobby Lobby. Or buy online. Why is there a store, why do you have a job if you're going to send me away? Very disappointing and I won't be back.

Lynchburg PB

2023-05

Home Depot.Everyone has been there at one point or another. Well in November, I ordered a total of 6 major home appliances from the Lynchburg Home Depot. Of course, they were on backorder till January, but just about everyone is, so I agree, signed the contract, and paid thousands of dollars for these items.The real problem appeared on the delivery day, when I took off work to meet the delivery men, they never showed and the Home Depot app said that the order was lost. Later that evening I received a notification on my email stating they had been there and we were not there to accept the delivery. Additionally, we have several ring cameras on our property, they blatantly lied, they had never been on our property.This fiasco, happed again. On the third time, we had a window of 2pm-6pm, I received a call at 7am saying they were coming and we're a few minutes away. Needless to say, we rushed over to meet them, hours before our appointment. When we first ordered the appliances, I informed Home Depot that nothing above a 20 ft truck would fit in our driveway, they said that it would not be a problem, and the delivery company had access to smaller trucks. So this being the third try, they showed up with a thirty ft box truck, which was sitting at the end of our driveway. This truck of course did not fit. We requested to see our appliances, which the very kind delivery men obliged. When we saw them, we were horrified, they we completely beat up. The delivery men said that there instructions were to deliver even with the knowledge that the appliances were beat up horribly. Of course we refused delivery.After yet another multi-hour call with Home Depot online, they assured me that the appliances would be be sent from Samsung and Home Depot in Lynchburg would deliver them. We had an appointment set up for the following week, but when I called to receive a time block for the delivery they said they were not coming and I would have to wait.Two weeks later (today) I received an email requesting me to call the local store. When I did I was told that my money would be refunded, and I would not be receiving the appliances. Even after I offered to pick them up myself, they still said no.After 30+ hours of time lost from work and school, not to mention being without appliances for months, they refused to take accountability for the delivery company that they partner with. The solution was to offer me a gift card worth a fraction of the price of the appliances that we were unable to purchase from them.So I ask everyone on this page to take great care before ordering from the Lynchburg store as they refuse to take responsibility for their actions not their delivery partners. Let's hold these companies accountable for their actions.

yetta harrison

2024-04

What I can not find at Lowes, I will find it here.

David Marple

2023-05

Polite, animal friendly. Had what we needed for our project. Definitely geared towards the contractor and not the home owner but I appreciate that. Also, it’s worth checking lowes vs Home Depot for pricing on things like 2x4’s & insulation.

Brandon Ruth (Rogue)

2023-09

It’s Home Depot. Set up different than the one at home but was still easy to find everything I needed. Was clean employees were very helpful.

Mark McKenna (Shane Shane)

2024-04

Always great staff as well as merchandise