Kingstowne Carpet & Rug Cleaning

Mary Lawrence

2024-01

Steve at Kingstown Carpet & Rug Cleaning came to my townhouse, looked at my 2 oriental rugs and said that they would be able to clean them both. He made a wonderful suggestion on how to modify the unfinished ends of my largest oriental rug. After a few weeks, Steve notified my that my rugs were clean, the ends of the largest rug had been organically sewn with short fringe, and Kingstown Carpet could drop the rugs off at my townhouse. Both rugs look beautiful and I've very pleased with the finished ends of the large oriental.

Gerianne Basden

2023-05

Kingstown Carpets is a place I would definitely recommend and trust for cleaning and tassel repair of Persian carpets. I hesitated for years getting my small Persian carpet cleaned and repaired because it is an irreplaceable family heirloom and I needed a place I could trust not to damage it.I was so fortunate to find Kingstown. Their staff do fabulous repairs and cleanings! Plus, they charge a very affordable price. Not only is my carpet cleaner, but they have extended its life through repairs so it will last for many years to come!Service: Area rug cleaning

Elizabeth Hennigan

2024-03

Great service - my very dirty carpets are like new. Easy communications - much done thru texts to accommodated my hours. Timing as promised. Costs were affordable. And resized one carpet that had an unusual binding. Looks terrific. I’ll be cleaning my carpets more often.

jan smith

2024-01

Steve picked up our rugs (literally), cleaned, and returned them promptly and expertly at a fair price. He also advised us on a repair and was otherwise helpful, personable, and knowledgeable -- thank you, Steve!

Mallory Henig

2021-05

It was my first time getting a rug professionally cleaned. My neighbors recommended Kingstowne Carpet. Steve and his team were professional and provided quick communication, quoting for my rug, flexibility with pick up/drop off and repair recommendations. Really happy with the results and highly recommend their services.

Vincent Sabio

2023-10

I had Kingstowne clean a Thai rug that had spent some time on the floor in its previous life. Communications with them were fast and very clear. Pickups and dropoffs were right on time. They provided a cost estimate up front, and that was exactly where the job came in at -- no additional costs of any sort. They did a beautiful job on the rug. There is not a single thing that I could have asked them to do differently.If I could have given them 6 stars, I would have.Services: Pet stain & odor removal, Area rug cleaning

Hannah Moore

2023-12

Steve Miller will personally ensure that you receive world class service at Kingstowne Carpet. Quality, price, and customer service are second to none.

Karen Rosales

2023-05

I just had a fantastic experience with Kingstown Carpet! I was recommended to them by a friend, who also had a fantastic experience. I simply gave them a call and described my carpet. Within a day they had driven to my house and collected my carpet. The quote was straightforward and transparent. They worked with my schedule in returning the carpet, and it was cleaned and beautifully wrapped. The final fee was exactly as quoted. On top of everything else, everyone we dealt with was professional, friendly, and extremely engaging. I would not hesitate to recommend Kingstown Carpet and have already done so!Services: Pet stain & odor removal, Area rug cleaning

Xi Chen

2023-12

They are very knowledgeable and competent. Cleaned my rug that was stored incorrectly and got mildewy. Turn around time was quick.

Patrick Bond

2023-05

I contacted them about cleaning a handmade Turkish rug that during Covid isolation suffered several visible food spills. They picked up the rug that day and returned it 2 days later. The food stains were gone and the carpet looked great. All for a very reasonable price. Pic of food stain attached.While they were here, I asked about a machine made Couristan carpet that was bunching up to one side. I had consulted three rug services a couple years ago about the problem. One said it required special equipment to re-block, one said it required laying carpet tape which they were happy to do for $45/linear foot, and one said the back had been glued on to the carpet and once it starts to bunch up, nothing could be done. Kingstowne owner, Steve Miller disagreed with all three and was confident he could straighten it out. He did so and cleaned it beautifully. Again for a very reasonable price. Pic of the straightened edge attached

Tanya Gogue

2021-05

Excellent service, price, and results! The dedication and passion for their craft shows in how they treat their customers and your rug. We had our rug professionally cleaned, but that company was unable to do what Kingstowne Carpets did. We are extremely happy with the service and the final results. Thank you, Tanya Gogue, loyal customer from here on!

Susan Makara

2023-05

Kingstown Carpet cleaned and repaired my 9x12 silk oriental carpet. I am pleased beyond words. Steve took time to explain how the cleaning and repair work would be done, even providing photos of his work. The carpet came back brighter and softer than I thought possible! Steve’s communication and time management skills are excellent. This man is a true professional.Service: Area rug cleaning

J W

2023-05

I'm a little late in writing this review - but we have used Kingstowne Carpet and Rug Cleaning several times, and honestly they are likely the only place we will ever use (I say "likely" because we would have to move out of the area to use someone else). Steve is so INCREDIBLY responsive and honest about what can and can't be done in terms of cleaning services. Unlike many other places, they are on time in terms of pick up and also drop off.Here are just a few of the obstacles that they have helped us with:- The very first time we used them, we were going through a home renovation and we were able to schedule delivery of our rugs just as the renovation was scheduled to be complete.- One of our rugs had moths, they were able to clean and treat all of our rugs (Steve also provided an inspection to let us know how bad the damage was)- We had a wool rug with some staining, we were provided with an honest assessment of how much of it could be removed.I live in downtown Washington, DC - there are plenty of options. I have been let down by plenty of other business. Even if I had to wait to utilize the services of Kingstowne Carpet and Rug Cleaning, I would. I literally would trust no one else or go nowhere else. I am a loyal customer - they are an honest business with hard working folks that do an incredible job every single time.Service: Area rug cleaning

Susan W

2023-05

From the reviews I saw on YELP Kingstown Carpet appeared to be the best carpet cleaning company around the D.C. metro area, so I sent my three oriental rugs to them for cleaning. The rugs came back in four days soft, vibrant, and perfectly clean—neatly rolled and wrapped in plastic for our move out of state. I wish I had a similar quality rug cleaning service where I am moving. Before I leave I’m going to have them clean an upholstered chair. Prices are fair (low really), they pick up and deliver on time and they are excellent communicators and all around nice people.

Wolana Day

2024-02

Excellent service! Picked up my rug which had heavy pet odor damage and returned it smelling brand new.

David Malta

2021-05

I have never had rugs professionally cleaned before but Steve and his team made this process easy and incredibly smooth. Really awesome job cleaning and refreshing the 3 small rugs I’ve had for a few years. A move to a new apartment called for a refresh and I’m glad I contacted this team. They were responsive, quick, reasonably priced, and they even came by and picked them up and dropped them back off (during a snowstorm) !! Many thanks.

Sandra Weisman

2019-05

We had 4 rugs recently cleaned and/or repaired by Kingstowne. The work was outstanding. One of the rugs that was cleaned and repaired looked like new even though it was well over 30 years old. Kingstowne owner, Steve Miller, provided exceptional service both in communicating pick up and delivery as well as providing estimates for the work. When providing information on repair costs, he also gave us the value of our rug if repaired to help us make the decision on repair value. That was surprising and so helpful. This is a company that cares about its customers and provides exceptional service to back it up. We have found a company we will definitely use again!

Elizabeth Becton

2019-05

I had some water damage in my home and had to get two Persian rugs sent out to be cleaned. Kingstowne Rug Cleaning did a fabulous job on my rugs and made everything easy accommodating my crazy work schedule for pick up and return. I highly recommend them and will be using them again! They also restore the fringe on rugs and other restoration work.

Jay Chen

2023-05

Steve and Team rescued our kilim rug that we brought home with us from Morocco - our cats had soiled the rug which was the trigger for me to call, but there were already quite a few stains that built up over the years. First contact was with Steve by phone, rest was over text and they picked up the carpet and delivered it back within a week free of any odors and got rid of most of the stains.Services: Pet stain & odor removal, Area rug cleaning

RL Austin

2022-05

Picked up, performed magic on my 5 Persian wool carpets, delivered. The colors are magnificent, the texture, the smell, clearly expert in the field. Not a strand of feline fur remains, I checked! Have recommended them and seen the same fab results on those carpets including one excellent fringe repair. So glad I asked about pads, like walking on clouds. Thank you, Steve!

Rose Frazier

2022-05

I can’t say enough about my experience having an area rug cleaned! They picked up the rug when it was convenient for me and dropped it off in perfect shape! Steve was so friendly, courteous and professional!Service: Area rug cleaning

Cindi Potter

2022-05

I have used Kingstowne Carpet many times and they have never disappointed me. They have saved me hundreds of dollars in not having to buy new carpet by being able to just clean and refurbish those I have. I share home with two labradors. Thanks Kingstowne Carpet. . You are the best.Services: Pet stain & odor removal, Area rug cleaning

John G. Henderson

2016-05

I contacted Steve by text on a lark one Saturday morning. Within one hour (and three texts later), I had a firm price, a return delivery date, and my 9x12 wool area rug had been picked up. He did an amazing job. Probably the easiest, most pleasant and most satisfying service transaction I've experienced in years.

Johnny Larios

2021-05

Stop looking this is the company you're looking for! Steve Miller and his team of rug specialist performed a miracle on my rug! I had multiple burns and a hole that Steve cleaned and stitched the hole back together. Steve reached out to me personally and was very responsive to my texts and concerns. He even met me up on New Years morning to drop off my rug because it was a time sensitive project for me. Before speaking to Steve I reached out to Hadeed carpet and rug cleaning who quoted me $300 JUST TO LOOK AT MY RUG! Steve did no such thing and I am very grateful.Thank you!Service: General carpet cleaning

Valerie Kelley

2020-05

I bought two beautiful rugs second hand. (Steve told me that one was a Karastan!). But because they were second hand, I couldn’t justify spending more to clean them than what I had spent to purchase them. Imagine my delight when there was a 40% off sale for the New Year! The rugs were delivered in beautiful condition. I can’t wait to completely furnish my home with other rugs that will be cleaned by Kingstowne Carpet & Rug Cleaners.

Janet Shea

2023-05

Excellent service, great communication, fair pricing, great results .I have been searching for a rug cleaning company for a long time, very fortunate to have found Kingstowne Carpet and Rug. Highly recommend.Services: General carpet cleaning, Pet stain & odor removal

Cheye-Anne Salyards

2017-05

Kingstowne Carpet and Upholstery was the easiest experience I've ever had. Very quick appointment, easy communication with no drama. They were right on time, professional, and the work was top notch. I would absolutely use them again. Thank you so much for making this one of many tasks easy, and painless!!!

Christy Orser

2013-05

Kingstowne Carpet & Upholstery is excellent! I moved to the area a little more than a year ago and tried three different carpet cleaners before I found Steve and Kingstowne. Now he is the only person I call. We have three large dogs and three active humans living in a house with a lot of cream colored carpet. Excessive shedding, and the occasional accident (all from the dogs, I promise) are no match for Steve. He has always been able to accommodate our schedule and our occasional last minute needs, no job has been too big or to small. Our carpets come out looking great every time. I highly recommend him, and definitely plan to use his services again!

Tina H

2022-05

Transformationally beautiful job on my large oriental rug! Rug had wear and tear plus cat and dog living on it and Steve worked magic. He made the entire process, from pick up to return delivery, seamless and easy.Services: Pet stain & odor removal, Area rug cleaning

B Padgett

2023-12

I hired them to clean some rugs but upon inspection they were too moth damaged to even be able to clean much less repair. I appreciated their honesty and saving me the $$ to clean them and they helped me throw the in the dumpster. They were not even going to charge me...so I tipped them for their time and effort. Great company and they will for sure get my future business.