CVS

Myekrope

2024-03

I have had excellent experiences in shopping at CVS. I find unusual gifts, great products at reasonable prices, and the interaction with the employees at checkout is very excellent. They are helpful, courteous, experienced and very willing to point out ways to save!I have never had a bad experience, even in busy times!

Rebecca Holland

2024-03

Horrible experience. Doesn't have my medication ready told me it would be ready in an hour and drove there. Now I'm still waiting on my medication. Tried to pick up a different medication and was told they weren't going to release my medicine. Never again. Going back to Walmart where I should have stayed.

Jessica Kalisch

2023-12

Multiple prescriptions over the last several months for our family - no calls, they pretend to not have received them, they do not pick up the phone or provide service in any timely fashion. I truly worry and feel for those in our community that are truly sick, elderly and/or depend on their medications for their health and safety. This pharmacy needs a complete overhaul and corporate needs to address them from cleanliness, to management and beyond. Lexington should have a suitable pharmacy available at highest standards, especially given that it serves locals, tourists and thousands of students on nearby campuses in the area....truly hope to see some positive changes in the near future. For the meantime, though there are very few options out here, our family cannot recommend this place. They do not take the time, health, or concerns of its community seriously. And to note, some of the women working in there are the most vile, unfriendly folks I have encountered out here in RC..and many people have mentioned the same in their experiences. They need training in compassion and customer service; CVS corp offices/city of Lexington, please take note. And also be mindful we have seen lines of cars turned away at the window, due to no drug avaibility, no staff, etc. Atrocious wait times also, same in-store. Forget small-town living or peace because this place does not provide any of that in any sense. From experience, this place will sit on presciptions for weeks, and never fill it - so much for anyone with a child or self with a serious infection, chemo, insulin requirement or other. Shameful to say the very least...we can only provide the feedback and hope someone who makes decisions sees all the negative reviews and does something positive about it. Sometimes it only takes ONE person to make a change.

Jules Bennett

2023-05

After reading the other reviews I can see that not much has changed in the last 6-8 months. A few years ago I switched my RX from Walmart to CVS because It was a hassle to go into Walmart just for an RX.All was well for about two years, but for some reason last year everything went down hill. The auto refill is ignored most of the time, and I don't get the notifications when my RX is ready. One time while waiting for a refill I got a message that stated the RX I requested was no longer available for pick up and was put back on the shelf, but I never got a message telling me it was ready to begin with.I like the location of this CVS, but I will have to change my RX to a more reliable pharmacy. I do not have time to deal with all the miscommunication and the ignoring of my pharmaceutical needs. I am looking into mail order.

Bill Haegele

2023-05

Actually, zero stars. Ever since the pandemic was declared over, the CVS pharmacy has been unable to do anything in a timely manner, from answering the phones to filling prescriptions. I have waited upwards of 30 minutes on hold before giving up and driving to the store. There you usually find a line at the pharmacy counter as long as one of the aisles. The drive through window has been closed for several weeks due to lack of staffing. I have seen up to 6 people working so I don't know how many are really needed.My wife and I have a couple of prescriptions that are not covered by Medicare but are discounted through Good Rx. When refilled we would get a text message that they aren't covered by insurance followed a few minutes later by a message that they are ready to be picked up. They were processed through Good Rx with no problem. Lately we have been getting the message that CVS is contacting our doctor for a substitute medication. After giving up on calling, I drove into town to CVS and was told that they no longer check your profile for other coverage. They just try to change our prescriptions (without our permission) or cancel it entirely.When they do bother to fill pur prescriptions, it can take anywhere from 3 to 5 days if in stock, 7 or longer if out of stock.Staff seem to feel that you are a bother to them. I went in one time to fix something that CVS screwed up. I was angry because I was almost out of my medication and they already had the order for several days. I felt I was firm but polite. The pharmacist told me I was making her nervous.Today, Sunday October 30, was the final straw. Our doctor had sent in (electronically) a script for both my wife and me on Thursday. After getting a text on Friday saying they had to contact our doctor for an alternative script and waiting 15 minutes on hold with no answer, I drove into town. It took about 20 minutes for them to straighten out (Good Rx instead of Medicare), I was told our meds would be ready on Saturday. Saturday came and went with no notification. Finally, this morning I got a text that my wife's med was ready for pickup. I tried to call the pharmacy to find out about mine. The pharmacy was closed! I contacted someone in the front of the store and was told they could not find enough people to staff the pharmacy and it was closed. Will it be open tomorrow? Will my script be ready? I hope so as I am now out of my medication.We'll be looking for a new pharmacy (Kroger is right next door. We have a couple of scripts there and never had a problem. ).

Audrey Hawkins

2023-05

Multiple times I have had to wait TWO weeks for a refill. And I only got it then by raising cane with the pharmacy staff. The head pharmacist is a wonderlul person who is trying so hard but says they're over 1,000 prescriptions behind and just can't seem to catch up. Staff shortags, etc. WHAT? My prescription coverage is tied to CVS so I'm stuck. Yesterday I went to the doctor for an illness. Have an infection requiring antibiotics. He sent the prescription in. When I went to pick it up early in the afternoon, the clerk said it hadn't even been logged in yet. She promised to expedite it so hopefully I would get it "sometime tomorrow - we're way behind!" I raised objection to that and she said she'd note it and try to have it tonight. It's the next day. NOTHING! So I'm getting sicker. DO NOT USE THIS PHARMACY. It is the worst ever. Giving it one star is much more than they deserve.

Tiffany Bennett

2023-05

I have never dealt with a more horrible pharmacy. They don’t refill prescriptions timely, and some things are very important to take on time. Then, they are either closed for “staffing issues,” backed up with a line of angry folks, or simply don’t answer the phone. You have to practically camp out at CVS to get what you need. CVS corporate: pay your people more and treat them right so you have enough employees! It’s not the current employees fault that CVS refuses to hire enough people to do the job. People in this community need this pharmacy; please hire enough employees and treat them well enough to keep CVS around this area.

Maxwell Kelly

2023-05

I wouldn't trust these cretins to run a lemonade stand. In terms of filling prescriptions, they certainly take their time, ill give em that. There have been times when I literally waited an hour and a half at this god-forsaken place only to be told that "itll be ready" tomorrow, only for me to come the next day and be told the same thing! I know insurance companies suck, but good lord is this the most poorly run establishment I have ever seen in my entire life!

Amanda Wright

2023-05

Zero would be best! The worst pharmacy in this area and switching immediately! Filed complaints and nothing is ever done, Pharmacy manager thinks it’s a joke for his pharmacy to keep making mistakes. Also refused to give me meds that I was already out and tried telling me that I don’t take the prescription that I do or the dosage…. Of course they didn’t look to see I had 2 prescriptions for the same meds before they got rude.

Lilith Moonly

2023-05

Set up for automatic refills yet it’s never done, then when I do place an order for my refills I’m told next day by noon, I can show up anywhere between noon the next day and 8pm and guaranteed it’s not ready STILL, today I am waiting on extremely important medication it’s been hours, was told it’ll be ready by 2, thankfully someone went in for me because if not I’d be standing in there for 30 minutes now (2:30) with covid waiting on my medication. Absolutely ridiculous, hire more people or better people or something because this is absurd and even the medical staff at dr offices locally are talking about how horrible this cvs has gotten. There was one elderly lady there this morning at opening and they told her 2pm as well and she just cussed them out because of course her meds aren’t ready either. Drive thru line is always a mess as well.

Angela M

2023-05

They gave me someone else’s medication!!! And potentially have my personal medical info in the form of my medication to someone else! I’ve contacted corporate, but no one will respond from the district. I HATE that our insurance requires us to use CVS. Will be pushing to be allowed elsewhere.

Jess Mariano

2022-05

There is an employee here, Katie, that is the nicest and sweetest person that you’ll ever come across. She is very cheerful and polite . She also goes out of her way to provide excellent service. I wish everyone were like her. The world would be so much better!

Dawn Clark

2023-08

Considering the staff shortage since COVID, I think they do a great job. Always pleasant. Always willing to go above and beyond to help.

Vincent Johns

2019-05

Went to get my perscription that my doc called in when I was at her office, went to get it was told 10 minutes. Ten minutes later I go to the drive thru to get it and I'm told by a different employee 15 MORE minutes ( wasn't aware I'd already been in store today). I left bc I'm not gonna be late to work for scripts, CVS will be closed when I get off work too....

Patrick McCune

2023-05

Never answers their phone, and the first time I had my medicine filled here; the pharmacist literally dropped all of one of my medications on the floor; and they had no more to replace it.

Mark Oliphant

2023-05

Found what I needed in minutes. All were helpful and friendly 🙂 THANKS FOR THE EXTRA BUCKS CVS!!! Thanks for dropping tobacco products. I'm sure it has saved lives

Gary K Rogers

2019-05

Ok ... Handy ... Always a wait at very busy pharmacy ... Super high prices in store ... It's a chain store, can you really expect much more? Rt 60 traffic increasing to the point access to this store requires some patience with idiot speeding and darting drivers.

Meriwether Thompson

2018-05

Abysmal Pharmacy Service. The Pharmacy department as a whole seems to almost run in spite of itself. No one seems to know what they are doing, they forgot to fill my prescription, then they couldn't figure out how to fill it. When I finally gave up and drove all the way home, they forgot to call and let me know that they actually did figure out how to fill it. Abysmal Customer Service.

Eddie Gebhard

2017-05

Typical big chain pharmacy. High prices on items. Super low prices on sale items. Must have CVS card which can be a pain. Pharmacy service is good and helpful most of the time. Drive-thru pharmacy feature is great.

Selina lopez

2023-05

cvs has racist staff just for being latino they attack you they yell at you they can't talk about good service when they are a company that treats you very badly they should change the staff

Dylan Reynolds

2020-05

This CVS charged me $37.00 dollars for a medication I pay everywhere else in the US a $1. They said it was because I was in Virgina. #CorruptCorruption #CorruptPharamacy #CorrupyDrugCost

Charles Reynolds

2023-05

Meds are always late the help has an attitude problem and they wonder why people go off on them

Sarah Ritchey

2020-05

We were first in line for a flu shots. They gave shots to people behind us earlierTook about an hour. They printed the forms for the wrong person.

Cassidy Hartless

2021-05

Hahah. I've called the Pharmacy a total of probably 5 times and every time it's a 10 + minute wait and when they finally pick up the phone they generally sound unpleasant.

Nick

2020-05

I needed some photos and I had no clue what to do.Haley was great, she did everything for me and I left very satisfied.

Nicole Gralski

2021-05

On a long car trip and needed a bathroom, which is stressful during Covid times. This bathroom was easy to find and incredibly clean. 👍

Heather Zissi

2022-05

Pharmacy staff is very helpful and friendly!Store is well kept and staff is very nice!

C Coffey

2023-05

Rx not filled over a week past MD order sent

Daisy simmons

2023-05

Get text messages saying medicines are ready go to pick them up and they not ready.

Hyla Cohen

2018-05

Another outpost of the national chain. They'll hold your prescriptions for two weeks if you forget to pick them up.