AutoZone Auto Parts

Jason

2024-04

I would like to call out Joe and his colleagues for excellent customer care. We came in because our hub assembly was messed up .Joe and his colleagues helped us grab the tools that we needed and would occasionally come out to make sure we were doing okay. lf we needed help they would help us without question and give us the information that we needed

Nick

2024-04

3/10/2024 @ 1:15 PM.The guy who helped me was great.I needed some wipers without going over my budget and I also wanted to get a test done on my car and everything was good except for the cold and the wind.

Wayne Green

2024-02

Incredible customer service from Harold K. At the Lexington, VA store. Harold helped troubleshoot and solve my auto issue that allowed us to continue safely to our final destination. I was already an AUTOZONE fan, even more so now after my experience with Harold!

Sierra O'Neil

2024-01

Will never come back to this location ever! Bought an alternator for a Jeep Grand Cherokee a week ago and the guy said it was a $40 cord charge. Went to take old alternator back today and the cord charge was only $10 the staff and managers were very unpleasant. They pulled up the wrong alternator on computer which said a $10 cord charge but when we told them that was not the one we bought they said it didn't matter which one we bought. If we bought the one with a $40 cord charge it does matter. I would've rather pay more at another parts store then come her and get cheated out of my money.

Jeff Shockley

2024-04

Had what I needed in and out quick. They give a veterans discount and I appreciate that.

Danielle Gray

2024-01

I unfortunately had to deal with this store twice in the past 2 days. Each time I dealt with the most unknowledgeable people. I had to return a bottle of antifreeze that was still sealed, and the guy at the counter, accused me of resealing it with the little metal seal piece. Never going there again!

Tom Stanley

2024-04

Please update your hours. I’m here at 7:50am on Saturday morning and no one is here, lights off and doors locked

Andy Bryant

2024-02

Great folks . I always look up my part #'s before I go to be sure they have it.

Perry Rexroad

2024-04

Don't care for this one as much as stuarts draft so will start going to stuarts draft from now on

lance R

2023-12

Jacob H. has given me the best service I've experienced in this place! Keep him!

Matt Phillips

2023-11

The gentleman at the store were very kind to help my family and me with what parts were needed for our van. We were stranded in Lexington after our van had a bad misfire and couldn't have gotten it resolved without them.

JESSICA WATKINS

2024-04

Friendly and very informative staff!

Donna Daugherty

2023-09

I needed a battery for a key fob, the car I was driving was not mine, the 2 guys working behind counter,were awesome sold battery installed in remote,I was out the door and on my way 5 minutes, they were so kind

Russ Clark

2023-05

When in the other day to buy brake pads for my son's SUV. The person who grew this was snotty and seemed to have something better to do than take care of a customer. I opened this store in 2018 and we didn't treat customers like that. They hire warm Bodies to feel positions now and not anybody with any knowledge. At least on the retail side the commercial side different story they hire qualify people there. Will never be back. Advance Fisher and Napa will get my business from now on

Ami Shank

2021-05

My daughter and I went to figure out if she needed a new battery and the gentleman who helped us was lovely! Not only did he take the time to assure that it actually needed replacing, he installed a new one for her. He also ran a general diagnostic test due to a light that was on and told us that everything looked fine and reset it for her. Nice to have a place you can trust.

RUSSELL INGRAM

2024-02

Put my lights in for me and good prices

Vesuvius Artorias

2023-07

Needed a front license plate installed and Chris was able to get it on there no problem! Very helpful and knowledgeable employees!!

TK King

2020-05

It's a good place to get what you need related to your vehicle. There is really good people working there. They will help you get what you need correctly. Very friendly, and they love my Australian Shepherd puppy. So fyi they are dog friendly. Love these guys and gals.

It’s a Moms Vlog!

2021-05

Me and my husband were on the way to Tennessee we were two hours away from home and our alternators gave out on us/started to give out on us we got here and the service was amazing the people were very welcoming and nice we really appreciate all of their service and how nice they were to us!!!(They also pointed ya to a Shop down the road to get the work done which was great) then We ended up having a good conversation like we knew them but we obviously didn’t know them personally but I could tell they were very respectful people!! Idk how much they get paid but they deserve a raise! Thanx for the service y’all now we can go finish our trip!! From Shawn and Diana Woods!!!-The WorkersJames WLarry NBecky SAround 12pm March 25th 2021!!!

Randy Poe

2021-05

I was in there about a week ago and there was a woman who try to find a part for me and didn't know exactly what to look for. I told them what we most likely problem was and they ignore that. when she asked for help from a young man standing over the counter with a phone in his hand said he had better things to do. I will no longer be a customer here and I will encourage everyone I know not to go here. I have visited the auto zones in Staunton Virginia and Waynesboro Virginia and I'm happy with their service but the one in Lexington seems to be particularly hard to deal with

donald whitten

2023-05

Salesperson needs lot more training. Asked for vent gasketFor gas tank. Could tell he needs help

Barb T

2019-05

Traveling through, had an alternator problem. Angel and Cassie were both very helpful on phone and in person. Store had the part we needed and loaned us the tools to fix in the parking lot. Very nice store and helpful employees.

Windcroft Farm

2023-10

Harold went out of his way to helpMe. Fixed the problem. Thank you!!

Michael Harris

2023-06

These guys do it better than Advance Auto everyday! Friendly and knowledgeable employees and the store manager is the best one the company has hired since they opened this store.

Richard McClease

2022-05

I travel to Lexington Virginia for work and my car broke down and I'm giving praise to the customer service representative mr. Larry he assisted me in getting my car up and running he was excellent and if you are ever in Lexington Virginia please stop AutoZone and you're having any problems with your car Mr. Larry will take excellent care of you he was great thank you so much Mr. Larry

Rebecca Holland (Becky)

2023-05

Amazing. Dropped off a battery for it to be charged. They gave me excellent service and met all my needs.

Amy Walters

2020-05

Just had a great experience at this location. The man I dealt with was so friendly and put my new battery in very quickly. This was my second time in the store and both times were great!

Eddie Gebhard

2023-05

Update 10/15/2022 was closed at 8:46pm when posted sign says 9pm as well as hours posted on Google maps. Quick good service and friendly staff no complaints.

Tweety Bird

2020-05

I've been having problems with my van for months, they took the time to figure the problem out and was luckily able to fix it without major cost of a mechanic. It was a loose bolt connected to my starter. Thank you Auto Zone.

Penny Mills

2022-05

Cars engine light came on. They hooked up their handy dandy code reader & figured it out then sold me a bottle of gas dry!