VCA Healthy PAWS Medical Center

Phillip T.

2024-05

Great experience taking my pup for the first time! My previous vet rarely had appointments without booking weeks ahead so I did some research and was shocked with the flexibility and speed of scheduling an appointment. The only downfall was that some test results aren’t done in house and are sent out to a lab, so the cost was 10x what my previous vet charged so I’ll likely have to bounce between the two based on my needs. Overall very friendly staff, the doctor was knowledgeable and informed me of her recommendations and everyone at the front desk was SUPER friendly which goes a long way!!!

Karina Hernandez

2024-04

I'm so pleased with my current visit. My fur baby needed to see a vet for his wound, and they were able to see him quickly. From the moment you walk in and go back to the exam room, they have been nothing but amazing. The vet was able to ease my worry and help me with a care plan to heal my baby. I've been to a few vet clinics, and this, by far, has been the best. I'm going to have to bring my other fur babies here as well.

Rich P

2024-02

Our two dogs are well taken care of by the friendly and competent staff at VCA. We have been coming here for years and find this vet has consistently performed the necessary services required by our dogs flawlessly.

Natalie Lilja

2024-04

I’ve trusted VCA Healthy Paws in Haymarket for over 14 years with my pets (cats and new puppy).The whole team always treats my pets, and myself, with kindness and compassion. They explain the situation well, never make me feel rushed or my concern is not important.I feel fortunate to have found this practice and recommend them whole heartedly.

Teele Becerra

2024-04

VCA Healthy PAWS takes amazing care of my puppy! She loves going to the vet and I truly trust the team with her care.

T Lepree

2023-12

I recently went with another vet, friends suggestion. Huge mistake, I went back to VCA. As other stated it’s a bit more expensive, but worth it. I have never had any issues coming here. The other vet ended up cutting my dogs nails so short she couldn’t walk for days. Lesson learned. I’m willing to pay more bc they have treated both my dogs with the best care. Highly recommend’

Jami Powers

2023-09

While I liked this place and some of the doctors, am extremely disappointed after my last visit. I took my dog there3 weeks ago for all vaccines and an annual exam. I spent over $700 and was told to comeback in 3 weeks for the booster on the Lyme and flu (first shots were given on annual exam). So I went back on Saturday and was charged for the shots (which was fine)….but I got charged $100 for the exam again! I called this morning thinking it was a mistake but was told that is charged on the boosters. I was shocked by this thinking my dog only needed a vet tech to administer.*** update, they called me and resolved my issue. I am updating my 2 star to a 4**

Diana Arvidson

2023-07

Love this place! Always makes you feel you and your Pet are family! Love Dr Lucy! Love all the staff! Especially Sheryl the office manager!!

Mike Grable

2024-03

They are nice and enjoy what they do. We have rescued another pup and when we arrive home the new pups will go there.

Maria Ankrum

2022-05

I don't usually write reviews but it's kind of hard not to sing praises to VCA. As far as I am concerned, there isnt a better vet staff around. Dr. Lucy is a master at her craft and continually amazes me with her dedication and understanding of my animals and their needs. The staff is super sweet (wish I could name them all) but shout out to all of them. They treat my cat Loki like one of their own pets. I think I have had every animal scenario and experience in the last 5 years and its safe to say, they are AWESOME! They work hard and deserve our support. Prices may even be a bit higher but its worth it for the care they provide. I know my fur babies are in good hands with them. Thanks VCA!

jessica Scheible

2023-05

I took my very sick cat here the other day as a new patient. They fit her in immediately and very thoroughly reviewed her previous records. They walked me through the tests they wanted to do and made it fit in our budget. When I went back for follow up, Sheryl showed me how to administer her meds, and again really helped make things work for us. I can't say enough, I will be moving my other cat here as well. Shout out to Dr. Shepard and Sheryl, rock star team! The administrative team also were very nice and helpful.

Steve Powers

2024-03

Fast, friendly and very thorough and caring. Also lots of candy if have a craving while you wait …lo

Dallon H

2022-05

VCA has taken care of us for almost a year now.They have helped us with a range of issues including getting immunization records and prescriptions transferred from out of state, routine care items, and took care of a small injury our dog sustained in a boarding facility while we were out of town.They communicate thoroughly before, during, and after care. We had peace of mind that the pup was being taken care of while we were states away.Every staff member we've communicated with has been friendly at all times, and additional services are never pushed. Any time a decision needs to be made, they've had a conversation of options with us, and the conversation is updated as additional information is gained.They've even called the day after any visit where minor care was administered or medicines were changed/added just to check in.I don't even treat my family this well (but they enjoy my company for free).Based on our experience so far, your pet would be in good hands here.

Shara

2021-05

Just moved here and was able to get right in. Due to COVID safety protocol a staff member comes to your car to get your dog / pet. I actually like this... because it means NOT dragging my two kids into the office. (Not opposed to keeping this policy.) The tech was very kind and explained everything to us and even allowed me to leave to take care of something while my pet was being treated. After her vaccinations the office called later on to see how she was doing - wow! Thank you! It's also so nice that we aren't left waiting forever for appointments compared to where we moved from. So far, very happy with this office and staff.

ALi Huttner

2023-05

In the Summer of 2021 I took my dog Freckle there to treat a yeast related ear infection, as being an English Cocker he gets them once a year sometimes twice so I know the deal here as he had been treated there 2-3 other times for the same thing. They treated it which costs 300 and a week afterward he recieved his 2nd ear dosage (done at the vet by the vet, this is not an at home administration.) A week after that I took him back to the vet to show them how bad it was and that they didn't treat it properly. They proceeded to charge me for a visit + exam and diagnosis for $200 when I went in there to TELL THEM that his ear was STILL infected. I called them and told them to refund me the $200 and the vet assistant literally told me that my dogs ear was still infected somehow by MY doing. She said I "must have" wiped his ear out or "something" then I talked to the manager who said she'd give me a freaking free bottle of EAR CLEANER (worth $30) I never went back. 3 weeks later I took him to New Baltimore where they treated his ear infection properly for $150 and he hasn't had an ear infection since. I couldn't believe the disrespect I recieved in 2021 my dog is almost 15 and thriving NO THANKS to them. Money grabbers. That's all. I took my 2 cats out of there as well. Wont get another penny from me.

Allyson Navarro

2022-05

Good Morning VCA,My name is Allyson Navarro and my pet is Cora, the reason I’m sending this email is to describe my frustration in relation to how VCA handled Cora’s skin allergy treatment.Last Saturday 6/26 I was there for doses of vaccines (rabies and heartworms that are $100 which may have secondary skin effects I was not informed of until the end of the appointment). I also asked them to have her skin allergy checked, and her left ankle but they totally forgot to check both of those concerns.The first time I took Cora for the skin allergy, they offered me a vaccine for skin allergies that is administered according to the needs of each pet, which isn’t very affordable.. it was $120. This shot didn’t help at all with her skin issues, it actually made it worse. My problem is that at this last visit, the vet offered me a more powerful medication that they are sure will help with Cora's allergy, which of course is more expensive, $148. The assistant was surprised that I wasn’t offered this medication in the previous visit instead of the one they gave Cora. I don’t understand why I wasn’t offered this stronger medication in the first place if it’s known to be more effective. Why didn't they give me the option to decide the better choice for my pet and the use of my money? VCA shouldn’t assume that if I already paid for the first medication that did not work at all, I would pay for the second medication! VCA failed to inform me about the other medication that would’ve been more effective and could have saved my puppy weeks of pain and discomfort. I’m expecting VCA to give my pet this stronger medicine at no cost to me and make things right.I am starting to question the quality of the service provided towards the welfare of my pet. It is in these moments when I feel that this is just a business that only seeks to obtain money at cost of our pet's health. I have spent my weekend comparing prices with other vets around this area, and I was sadly surprised that your prices are over 40% more expensive. I’ll be waiting to hear back from you soon, otherwise, I will have no choice but to take Cora to a different vet and give VCA the proper review on all different platforms.

Heather Bishop

2022-05

I want to thank VCA for their customer service today. My husband and I had to make the hardest decision today and VCA was so very helpful in the transition of the euthanizing process for our dog Ruby. Dr. Burdick and the vet assistant (I apologize I don’t remember the vet tech’s name), Thank you!! You not only made the hardest decision for us to make a good experience you both not only made my dog Ruby comfortable but you had made my husband and I comfortable during that process.

Elissa Steele

2019-05

We just finished with our first 6 months of raising our new mastiff puppy. VCA Healthy Paws was recommended to us from the breeder and they have been amazing. We signed up for their Junior Paws Plan and it was completely worth and it.-Most people there know our puppy's name!-Our puppy LOVES to go to vet, like gets excited when we pull in the parking lot, and thats because of how everyone at VCA Healthy Paws has made sure she has good experiences there.-The vets and vet techs are excellent, they take the time to talk to you, teach you, and they remember and address your concerns. They're very informative, make good referrals and recommendations.-Our puppy has never noticed a single shot because she is always distracted with a treat, etc. for anything uncomfortable they're about to do. And I love that!

Lisa Day

2022-05

I’ve been taking my dogs and cats here for 10 years. However, in the past two years trying to schedule a timely appointment is super difficult. My pet is limping and favoring his paw but the earliest I could get an appointment is more than a week away. And the potential cost of X-ray is $400 because it’s not included in the Care Club that I’ve had for years. Ridiculous. So now I’m looking for a new vet.

Kara Capelli

2021-05

Completely unaccomdating. I wanted to purchase simparica flea and tick, which my dog has always been on, and they won't sell it to me with out an expensive appointment. I was willing to do the appointment but they can't schedule for 2 months, and won't accommodate in the meantime, even after I offered to have my previous vet call to recommend. They suggested I go get something over the counter. I obviously don't want to do that, or else I would have already. Not professional throughout the conversation.

Jennifer Arnold

2020-05

We are a military family who moved to the area 3 years ago. VCA Healthy Paws is a vet close to our home, clean, and had a caring staff. Over the past 3 years, staff has changed and definitely lacking customer service skills.Our German Shepherd, Dago, gets chronic ear infections when the seasons change. Here we are entering spring, and Dago has another ear infection. My husband is active duty military and currently on deployment. I broke my kneecap 2-weeks ago, and I am fully handicapped with a brace. I called VCA Healthy Paws and spoke with Scott regarding Dago's ear infection and our situation. I asked that the doctor prescribe the medication Dago has been taking for 3-years without me bringing him in for an exam, due to my current medical situation. He spoke with Dr. Lucy, and she would not do it. Scott asked if I could have a neighbor help me bring him into VCA. Now, we have boarded our dogs at VCA and spent thousands of dollars, so they know our family and know Dago. As a staff, they know that Dago can be aggressive towards strangers. I can not handle a 110 pound German Shepherd, and Dago surely won't let a stranger near him, especially with his ear infection as bad as it is. Again, they know our family, Dago, and that he has chronic ear infections as each exam is noted in his chart for the past 3-years.VCA Healthy Paws is not family friendly, considerate, nor loyal to their customers. VCA Healthy Paws only wants your money not what is best for the animal. I am at a loss as to what to do for Dago.

Sarah

2023-11

Such a great vet office! They are especially good at handling scared kitties.

Lisa Tucker

2021-05

This is difficult one to review. For the last year we have been unable to go inside with our pets. We have no way to gage how they are treated. I will say that when they are brought back to our vehicle, they were all in good spirits and didn't appear to be upset. So that's a positive!My biggest concern is that I feel left to my own judgement and research in terms of necessary vaccines. I felt pushed to provide every possible test and get all the vaccines when my dogs has been basically quarantined for the last year. These are 2 Shih Tzus who are mainly inside with me all the time, except for short walks and for them to potty.I was quoted over $800 just for a yearly visit for 2 healthy dogs. The prices at VCA are consistently higher than most veterinary practices.All in all, VCA is not a bad choice for your pets. In my opinion, it is average in its care and overpriced on all of their testing.

Leslie Kerns

2018-05

The doctors and techs at this veterinary office, as well as the office manager really go above and beyond consistently to provide exceptional care to the animals and thier people. When our dog developed seizures, he was started on medicine that took some time to get to therapeutic levels. With the support of Dr. Mays and Dr. Lucy, I was able to make adjustments to get him stabilized on a standard dose regimen. As the medicines changed dosing, the refill prescriptions were quite confusing to write out for the pharmacy and the office manager made sure she was available to clarify for them if needed so he didn't miss any doses!! He also needed unexpected surgery for testicular torsion, which Dr. Lucy performed so quickly. To keep him comfortable, she provided a range of pain medicine following surgery and carefully considered interactions with his seizure medicine. While he was under anesthesia, she also drained a cyst he had on his eyelid which was such a nuisance for him!Yesterday, sadly we had to say goodbye to our precious dog. And again, they were exceptional! The way they cared for us through this decision was simply wonderful. The way I see them care for others is also amazing, including staying late to meet the needs of thier patients. Thank you all! Thank you for what you do everyday effortlessly. If we ever all another fur baby to our family, we will turn to you first for our care needs!!! <3

Courtney Ferenz

2022-05

I wish you had more than 5 stars. My experience at this clinic has always been positive. The staff has been professional, kind, caring, and knowledgeable. They have really gone above and beyond for me with our two dogs and I will be forever grateful. Thank you for all that you do.

Navy Chop

2017-05

I've brought both my cats to Healthy Paws over the last 8 years, they have consistently received excellent care from the staff. The customer service is always very positive. I especially appreciated the options and pricing the doctor gave me during the diagnosis and treatment of my 12 year old cat suffering from kidney stones and neurological issues.

A A

2017-05

We have been going here for a year and we love these guys. Every dog I have ever had HATES the vet. My dogs now LOVE this vet. The techs love and smooch on them while we are waiting, and in the exam room, distracting them with treats while they get shots etc. The vets are gentle and knowledgeable, explaining everything they do and why. They also give you a cost estimate before they do anything so there are no surprises at the counter. The only downside is you don't get in and out fast because of all the loving and explaining, but to see my dogs get all perky and wiggly at the sight of the vet makes it all worth it.

Ehson Ali

2023-05

Good place, they were nice and talked with me before doing anything to my cat. Got the right vaccines but the whole thing did take a lot of time and I had to keep sitting in the car waiting for them which was kind of a pain.

Teutonic Reign

2019-05

I have to say I was really impressed with this place and the staff. I live in the Manassas area so its not the closest place for me and my cat but it was well worth the drive. My cat needed his annual shots and we decided to get him a lions cut as I've become allergic to him and my wifes allergies got to the point where they were really bothering her when he was around. I was really nervous as to how my 12 year old cat would take to this. I talked with the staff (Meredith) about it before hand, she made me feel comfortable so I took my cat in. The place is very clean, I love how they have separate cat and dog waiting areas, and it was a very comfortable place to wait. Meredith did a great job on his cut, as my cat was very calm and it looked good. The prices were very acceptable and I got a very good debriefing about what they did, next steps, etc. This is my new vet clinic for all my little furballs needs!

Jennifer Byrne

2022-05

VCA saw our cat a couple of times for a second opinion. He recently passed, and I just opened a sympathy card from VCA. Not only did they take the time to send the card, but the entire staff wrote a note and signed it. That is such a nice touch and I would be happy to recommend this center to anyone!