PetSmart

A W

2024-04

always friendly staff. It’s a little out-of-the-way for me especially when I’m going to pick up things and never ever get an email telling me that it’s ready so I have to call the store repeatedly. It’s not their fault but once you go in because you really cannot expect anybody to come outand deliver it to your car, it’s pretty quickly done, and the people are really cool.

That Mitchell Guy

2023-05

First time visiting this location for our dog’s grooming and the results were amazing. From the beginning scheduling was a breeze and she was in and out in no time. Our groomer was Bri and she did an amazing job with our Sophie. Definitely will will be back again for future grooming and highly recommend her.

Lori Hodgin

2024-04

I adopted my cat, Elise, from the Brook Rd store. I also bought toys and needed items for her while I was there. Clean store. Friendly employees. Highly recommend!

Jordan Linklater

2024-03

Desmond did a fantastic job with my dog Boo - not only does he look fantastic, he was quick and precise and was finished in half the time I’m used to! Thank you so much for the stellar job, and I highly recommend Desmond to anyone else looking to get their dog groomed!

Karen Weiss

2024-03

The food and service were top notch. The owner was there and greeted us while we waited for table at the bar. We were 30 minutes early so our table wasn't ready when we got there. Highly recommend.

paul lim

2024-04

Try to buy 2 gouramis fish from this store. And was told that can’t sell them because my 29 gallon tank is too small! SMH petsmart aquarium department staff ! @4/23 5:30pm

jules schaefer

2024-04

just wanted to come on here and say that timber is an AMAZING worker and was extremely helpful towards everything i needed for glofish. they were extremely educated, kind and went out of their way to give me information on everything i needed to know.

Savannah Drew

2023-05

Thank you to both Brii and Ashley for the genuine kindness and the grooming done by Ashley is superb and my boy Mylo was well taken care of. I can’t express how much I appreciate the experience 💙

A C

2024-04

Corporate neglected this animal so bad, that now they want their clients to be responsible for their mistakes and care for him. They're posting the poor thing on Facebook groups.How about Corporate takes responsibility for the animal THEY made sick??

Jerry G

2024-03

My dog was treated well and groomed as advertised by PetSmart. Polite staff and happy dog, you can't go wrong

CHESSTER RICHARSDSON

2024-02

The following is a review I submitted for The Hanover Humane Society which this PetSmart is in cooperation with. Where they only display animals for H.H.S. rather than place them into loving homes.My wife and I, who have been cat owners for decades, firmly believe these folks are not the least bit interested in placing their animals into loving homes. A paper shuffling, pencil pushing, bureaucratic mess, where, apparently, some type of authoritarian style "committee", as they refer to it, looks over each application and decides if you're worthy enough to take home a homeless kitty. In fact, you're not even allowed to meet the cat outside of it's viewing cage until you're first deemed worthy by these people.Their application consists of psychological probing, background checks and impossible to answer hypotheticals. They demanded references, (whom they never contacted) and even required our current cat's veterinarian information. (Whom they also never contacted)Upon completing this application, we were then told, in so many words, "Dont call us. We'll call you." "If you're lucky."After all that, this so called "committee" that is the Hanover Humane Society, has apparently decided this poor kitty, that is in need of a good home, is physically, mentally and emotionally better off in a 2'x2' glass viewing enclosure over at the Pet Smart than with a loving family. And, the way they see it, no explanation warranted. I quess we don't deserve one.Their adoption disclosures did state they may do a physical tour of the potential new home as part of the decision process. Fine. So, where were they? They were welcome to have knocked on our door, unannounced, day or night. They could have even met "Rudy", our other cat. But, I guess doing that as well as checking the references they required would have been too dificult and time consuming. And simply denying the application was easier. Who knows?Call me crazy, but, I would think when none other than The Hanover Humane Society has the application of someone looking to give a poor animal a fantastic life, in their hand, they would bend over backwards to try and place that animal. And, only in the most obvious cases of potential abuse and neglect would an application be denied. I guess I'm wrong about that.Of course, the real loser here is this poor kitty. I was just at the Pet Smart today where she still sits in her glass enclosure a month after applying for her. And we're sure she's not the only animal that has missed out on a great life thanks to H.H S. These folks have obviously lost sight of the ball.

denise blasiol

2024-04

Great place to get whatever you need for your pets. Always pleasant.

BROWN SUGAR QUEEN

2024-02

Great place I get all my animals stuff from there. Good customer service.

Sharlene Klotz

2024-02

Fabulous store to shop in. Customer service was excellent when I needed help.

Valeria Gentry

2020-05

The cashier wad extremely helpful but ther representative that assisted me was rushed, she no enthusiasm, and I felt like her helping me was bothering her.

Zach Alam

2020-05

For years now I’ve been visiting this PetSmart location to fulfill all of my pet needs. I’ve stopped by this PetSmart for reasons like buying dog and cat food as well as buying treats for all of my animals. In addition, this location offers what feels like hundreds of products to choose from when it comes to just about anything that you might need to take care of your pet. Also, this PetSmart offers a grooming salon for your pets and a small shelter that is filled with loving cats that need a new home. I completely recommend this PetSmart, especially since the staff is always friendly and able to answer all of your questions.

Visionary Trailblazin

2024-04

It was great. In and out with no drama.

M. Hunter Haglund

2023-05

I've had some issues with fulfillment when I order online, but had some very good store associates help me as well. The store is orderly, and clean. It would be great if they had a wider variety of "treats" for pets, as their selection of food is possibly unmatched.

John

2024-03

They gave Caddie a great spa day.

Becky Stephens

2024-03

Great grooming service, if you can afford it.

Heather Butler

2023-08

Went in looking for a pleco. Asked the young girl in the fish department. She asked what size tank I had. I told her 30 gallons. She showed me a tiny pleco but I knew it was not the right type to put with gold fish. I asked if she had any that could live with gold fish. She gave me a very curt "no" then proceeded to snarkily tell me I shouldn't have goldfish in my tank.(I have 2 healthy and happy - not large - gold fish in a 30 gallon tank) I left and will not return. Did not appreciate the attitude.

Courtney Manley

2023-05

Horrible communication. Always an issue grooming my puppy. Calls me and cancels my appointment at the last minute though the appointment was made two weeks ago. Staff are full of excuses. Willing to try another PetSmart store.

Toefu 333

2023-09

Temper I hope I spelled her name right she was a amazing help well educated and patient her work backround shows that! if you come to this petsmart on brook you won't be disappointed amazing service

James

2024-04

Very bad,won't go again.

Ric

2023-10

The store is always very clean and the employees are friendly and very helpful and the selection is huge 👍

Jennifer Nash

2023-05

We walked in and the sales associate greeted us. We walked over to the fish section where we saw two associates talking. One associate left as soon as she saw me. The second associate got an attitude with me when I asked for crickets. I asked her for 20 small crickets and she gave me 20 large crickets. Honestly, I'm concerned. Are y'all hiring people that can't hear?

Pamela Hart-Hamilton

2023-11

Took Lady for a much needed grooming and she came out beautiful.

robert glenn

2021-05

The store is completely unreliable. Walked around for 10 minutes nobody asked if they could help me. They're out of the dog food I feed my dogs now for 3 to 4 weeks. Very unapologetic did not even offer to call another store to see if they had it in stock tried to get help from another employee they were too interested in writing one of the flat carts around as a giant skateboard this store is a joke

Nicholas Smith

2023-05

Excellent store .Our go to for all our dog needs. Store manager Marc is absolutely great , and always happy to see our dog Rudie. Great customer service!!

Patricia Hall

2023-06

I requested a teeth cleaning,nail trimming,bath an brush,took 4 hrs for bath and brush.. that is all my dog got.. never will I go there again, it's a shame nobody wants to work anymore..Didn't even clean his ears.. come on people!!!!!!