CVS

Haley Bledsoe

2024-01

I've never had this much trouble out of a pharmacy in my entire life. They have no desire to help you when it comes to your prescriptions. The pharmacist there now sends back every prescription that the doctor sends in just for her too "double check it" and it takes days to get it. I'm highly disappointed in this place!!!! We wouldn't be there if we didn't need medicine so get it together CVS!

AaRonation (Aaron Begley)

2023-08

This is probably the worst pharmacy I’ve ever experienced. Having to argue with someone every single week to get a prescription filled is awful, and now I’m unable to get any filled period because of where the address is on the label. Now I’m completely out of medicines and no other pharmacy nearby accepts the insurance I have. I do have to say, that the man working on the last few times I came in was very patient and polite, and he did everything he could to help though he was unable to do much. I usually don’t review unless it’s positive, but I’ve been back and forth with this place so much I’m just over it. And now I’m going to be out of critical medicines until I find another pharmacy to maybe accept my insurance, if I even do. If I had a lot of money it wouldn’t matter much, but I don’t and I’m not able to pay out of pocket every time for it.

Lisa Crawford

2023-06

It takes this pharmacy days to fill one prescription. Good luck trying to get a live pharmacist on the phone. This pharmacy called me for a month about one of my daughter's prescriptions, but when I would go up there to pick the prescription up, the pharmacy techs would tell me they didn't have a prescription for her. This went on until I called her doctor and the doctor called up there. I have been going here for years and it seems ever since the new pharmacist took over service has gone down hill. I am going to another pharmacy.

Sarah Golden

2023-09

Worse pharmacy I been too even when I used to work in the pharmacy there was always someone working there we didn’t just disappear for an hour and have people wait. Also send texts that your prescription is ready so you go get it and they say it’s return to stock. Need to rethink how to run it

Lori Edwards

2023-12

Too much to type. Customer service is horrible. Every time I go. If I had a choice of where to get my prescriptions filled, ait would not be here.

Junior Lucas

2022-05

It was a great place a few years ago, and it depends on who is working. If the older gentlemen is working, you will never have any problems. But the new lady pharmacist will give you problems. She tries to play doctor and makes rules up on her own. I live over an hour and a half away and I usually get my medication a day early because I come that way once a month to see my dad and help him out when I can, so I usually go ahead and pick up my meds a day early, even though the doctor is perfectly fine and aware of that and my insurance even approved it. She will over rule both of them and won't let you get your scripts. So, I really hate change, but because of this one person, looks like I'm going to have to change pharmacy's. Good job CVS. You used to be a great place that had good people working there. But one bad apple will ruin the whole basket.

B Hawthorne

2023-05

Arrived at CVS Gate City, VA today at 5:30 PM proceeded to tell pharmacist what we needed. Covid 19 vaccine. He said we close at 6 and it takes 15 minutes to thaw out. OK at this time it's about 5:30 it would have been OK to suggest waiting 15 minutes or going to another close location. He did neither of these things neither did the other person there. He told me I could ce back tomorrow. No I cannot and I'm annoyed his privilege allows him to think that everyone has free time and to even assume everyone has a cell phone. I said can you call another CVS and see if they have it. He said yeah you can call them. I SAID NO CAN YOU CALL THEM. I told him which store because he told me he was from Abingdon. He then said nothing and I said forget it. He said Ma'am I'm going to call as I'm leaving. No it's to late at this point I shouldn't have to suggest solutions to have a positive customer service experience that is the Employees job. I really expected a pharmacist to have better customer service skills. No they were just worried about closing not about assuring that my autistic daughter gor her 2nd Covid vaccine. A vaccine that we waited for due some medical issues that delayed it. Now we have to wait even longer.

Melinda Sykes

2023-07

Staff is always helpful and patient (I have mobility challenges). They help me take advantage of my CarePass benefits, coupons, and even my Extra Help benefits through my insurance. They are always happy to answer my questions.

Connie Addington

2022-05

Most are nice that work there but do count your pills. They always leave out a couple of my prescriptions. I had meds that they said they could not get authorisation for and come to find out through my insurance it was authorized for mouths before I actually received. My dr call my insurance counpany and found that out.i.sufferd that long with terrible stomach pain.it to 2 months for diabetic supplies to get coverred.come to find out they where approved just a few days. They never let me know that either.

karen larson

2023-05

The CVS at Gateway Plaza in Gate City, Va is well stocked. Their staff is helpful and friendly. I especially enjoy seeing the sales clerk when I enter the store because she is alway smiling.

Bryan Chapman

2023-10

Worst place ever. Wouldn't fill my prescription because it was out of state. I broke my tooth and had to find somewhere to get it removed so that was the first place. Refused to fill my prescription.

Miranda Barton

2021-05

I just left this cvs the PHARMACY closes at 8 after standing there for a few minutes he asked if he could help. I said I needed to pick up my daughter's medicine and he said they close at 8. I said it's not 8 and he said it's 8:01. That was the most ridiculous thing EVER! It was medicine my 9 yr old absolutely needs plus I have to drive 45 minutes to get to CVS. What happened was he closed his register EARLY. He needs to be wrote up and I am calling his boss first thing in the morning.

LEONARD WILLIAMS

2023-05

I have went to pick up my prescriptions two times and they have been closed at 6pm even though their hours say they close at 8pm. Think it's time to change pharmacists.

Super Sand

2023-05

This pharmacy is so bad that I am not sure why CVS corporation has evaluated what us going on in there. I've been all over the United States and this is literally the absolute worst CVS I've ever been in.

Lisa Blevins

2021-05

Make sure you count your pills when you pick them up I had two prescriptions there that I picked up in with short pills and on the label it had the correct amount so they didn't even put that it was short on the label so make sure you count your pills.

Cathy l chandler

2020-05

Everyone that works there is always so nice and friendly and will ask if they can help you with something when you first walk in the door not like the others one you have to go find some one to ask for help are ask what ile number to look for it that is why I only go to the one in gate city don’t take long to get in and out you are not spending all your time looking to see if they have it are not they can tell you if they have it before you start walking up and down one at a time

Adama Bush

2022-05

I go to CVS and the worker's there great and friendly people and always have my medication ready on time

Eli Rutledge

2023-05

The service was horrible they were out of the prescription and recommended to send it somewhere 45 minutes away as opposed to 20 minutes or less

Kelly C

2023-12

Staffed entirely by incompetent fools. Go somewhere else

Penny Fadil

2023-05

I would give this place no stars if i could...not a good place to do business with Especially when trying to use money gram...if you don't want to be questioned by the manger or her sticking her nose in your bussiness...you better not use it...Go somewhere else...

Brian Jenkins

2022-05

Very slow and rude In every aspect. Food city is our pharmacy of choice. A disgusting store

Tammy Crawford

2022-05

👎

Tonia Patterson

2018-05

Convenient. Staff very friendly and helpful

Robbie Perry

2018-05

Friendly staff that works hard.