Walgreens

Chantele

2024-01

My friend ordered a birthday present for me to pick up. However, she wanted to keep it a surprise so I couldn’t provide the staff with any information on what they were looking for. Darryl worked extra hard and no one gave up on the search for my mysterious item. Everyone was courteous and patient as they looked in every corner and cabinet. I appreciate the dedication and care. Darryl was especially respectful as he realized that the item was created earlier in the day and knew it probably had sentimental value. He offered words of encouragement to my son which far exceeded my expectations. Thank you Dumfries Walgreens staff 😊

Randem Y

2024-04

Customer service at this location is AWFUL. I called ahead of time to ask about shipping a FedEx package, and every question I asked, the lady just kept saying "yes". I drive up there and as soon as I walk in the door, I'm told "we can't take that here". It was a small box (32 inches). When I asked to speak to the lady that I spoke to earlier, she brushed me off and said "you never told me the size". After speaking with Walgreens corporate, the size of my box was acceptable and they simply made up their own rules there in the store. Avoid this location at all cost. Go elsewhere.Also.... they like to go on Google and update their location as temporarily closed, so that they are not too busy. I've seen this several times, and always need to call and ask "are yall open".

Crystal Blocker

2022-05

Very Clean and neat. Friendly staff. They have free masks. 3 per person while supplies last. They always have a good seasonal section thats very affordable. They also have a deal of the week row. My daughter loves the Looney toones masks are only $4.99 and they are very durable, adjustable, bright and comfortable and washable. Their deals are good.

Jean Deristel

2024-04

Can’t get discharged from the hospital until they confirm my prescription and they will not answer the phone.

start over

2023-08

Lazy, apathetic cashiers trudy and ashley took 10 mins to ring up 2 customers. Only 1 register open but these 2employees were standing together talking like they were on a coffee break. Inconsiderate, un professional and wasting my time. Other employees were helpful. Shouldn't take 10 mins to buy 1 item.

INFJudge Tarantino

2023-05

Pharmacist refused to give me my medicine as it does not align with their beliefs. Also, your survey on the receipts are a SCAM!!! You're done for.This is an old review. Update: Today, pharmacist couldn't speak English and made me announce my medication in front of others. Refused to give me my script though it was called in Saturday. You never informed me. So I called twice, you claimed to not have my script. I call my Dr and he assured you had the script. I go back to Walgreens and the pharmacy suddenly has it. Pharmacist refused to give me my medicine (that they claimed they didn't have) after asking for my insurance card. I got rid of Humana as they didn't cover my medication anyway. And so instead of letting me pay out of pocket, you humiliated me and REFUSED ME MY VITAL MEDICATION. To say I'm FURIOUS, IS AN UNDERSTATEMENT!!!!!

Dan Boncich

2022-05

My mother had a fall and sustained some injuries. Her orthopedic doctor prescribed her some pain medication. Becuase of the ineptitude and entitled, selfish attitude of the doctor's staff (combined with the insurance company's complete and total disregard for her well being), I was not able to pick up her prescription the day it was sent to this Walgreens.The next day (Christmas Eve), after trying everything I could to get her doctor's staff and the insurance company to do the right thing and failing again, I had just about given up and was prepared to pay for the prescription out of pocket. I went to Walgreens to pick up the prescription, but I asked to see the store manager to see if there was anything she could do to help me. In less than 5 minutes, the store manager created and executed a creative solution to ensure that even though I had to pay for the prescription out of pocket, I will eventually be reimbursed in full.I worked in retail management years ago. I thought I had hired and trained some great managers. On Christmas Eve, I met a true leader.Her name is Erica Strickland. Her shift leader, Tanika, and the pharmacy tech (whose name I can't remember) were also fantastic.I encourage all who read this to switch your prescriptions to this Walgreens, and tell the staff why you did.Merry Christmas Walgreens. Stay classy.

Martin Exceda

2024-02

The store Manager Shanika brings drugs to her job.

Andrea Bengier

2021-05

What a nice experience!! I just got my superflu shot today. The pharmacy assistant Debra was polite and efficient. Ali the pharmacist administered my vaccine. I didn’t even flinch. It was Painless! Kindness and respect here are shining bright at this Walgreens!!!

Wanda Woolard

2024-01

Horribly ran and never consistent! They need help running this place

Jan

2023-05

I have always found everyone in the pharmacy incredibly helpful.I drive a bit further just to go here because the staff is wonderful, And I've always gotten exemplitary service.

Zacharias Gore

2022-05

This is not a reflection on the staff but the overall policies of walgreens for starters when arriving for a covid test nothing in the email suggests to go through the drive through it just says to sit in your car... it would be helpful to say to go through drive through.. also your online website says that you will have the rapid test in 1 hour.. and the lady behind the counter said 2-4 hours.. the information on your emails and website should be accurate

Makeeba Lucas

2023-05

The Pharmacy staff are very professional, courteous, and pleasant. Excellent customer service!!!

Anna

2021-05

Why won’t your employees wear their masks correctly, especially while handling customers’ items?

Sean Finney

2023-05

They could care less about causing inconvenience to their customers.

matthew Mitchell

2022-05

Must have a requirement to be rude on their application because all these new people get ruder and ruder

Younes Bekkali

2023-05

Why put me in a hold and never get back to the phone

John Morris

2021-05

Always nice staff, clean, stocked, quick checkouts.

Gwena Max

2020-05

Pharmacy help was happy and helpful, medicine was filled quickly.