Monarch Pool Care, Inc.

nhbrizendine

2024-04

Monarch Pools customer service never disappoints! You are welcomed with a hello as you walk in the door and questions are answered with professionalism! Today I had a large purchase and the two gentlemen working carried everything out to my car for me on their own. It’s not very often you see service like this!

Dara

2023-11

Much better service today. The two young men that were there,were very helpful. If they had been there a year ago,I would have bought my hot tub here. As long as the good service continues,I will purchase my chemicals here from now on. Nice store. They test water for you as well.

Tracey Lee

2019-05

In April of this year (2018) I purchased a home listed as having a pool. I had zero experience with owning a swimming pool so I called Monarch Pool Care to complete an inspection of what I had gotten myself into. Although the busy pool season had started the owners, Ruth and Len, were able to fit me in. Len came out to assess my situation and when he pulled back the so-called pool cover I realized the home came with a cesspool (see pic) not a swimming pool. While I was disgusted by the green, soupy mess, Len assured me it was not the worst he had seen or worked with and that Monarch Pool could get it back to looking great in no time. He let me know they would repair and salvage whatever they could, so I could save money and completely replace whatever needed to be replaced.I decided on complete removal and replacing of the lining, adding heater, pool light, upgrading the sand filter, the pumps, and salt water chlorination system, etc. and my project was assigned to Service Manager Fred and his team. Len even helped me find a reliable electrician for the necessary electrical upgrades. When all of the work was completed I had a beautiful blue swimming pool.I tested my water at Monarch and followed all of their recommendations to keep the water balanced, clear, and beautiful all summer. The associates I interacted with in the store, Dayna, Mary, and Darrell are very knowledgeable and friendly and didn't mind my newbie questions and inquiries. The store is always clean, welcoming, and well organized.In my haste to get rid of anything that reminded me of the pool's previous condition, I tossed the old "pool cover" and did not know what size cover I would need to replace it. Ruth and Len came right out to measure the pool and provided different pool cover recommendations.When I closed the pool Fred and his team delivered the new cover and did a wonderful job of closing the pool. Now the only thing green about the pool is its cover.Thank you to Ruth, Len, Fred and the guys, Dayna, Mary, and Darrell for a great first time pool ownership experience. I look forward to seeing you guys next pool season. Thank you x 1 million!!!

Duane Coats

2024-04

Great place. I love working with them They are personable and friendly and always ready to help.

Gaston Schmitt

2024-01

Always a pleasure coming into this place! The owners and staff are very friendly and knowledgeable!If you have a hot tub or pool this is the place to go!

Elizabeth G

2023-09

Steven, Len, and Jenny (missing a few folks that I have met at the Chatham store) have been so great to work with! We did the induction class with Len which was very informative. Also Steven was very thorough today with our pool closing. We really appreciate all of your expertise, time, and hard work!!

Trish “Trish” Burkes

2024-01

Great service and so helpful in keeping our Bullfrog Spa crystal clear and clean.

Dennis Allport

2023-05

This is my first shopping experience at their location here in Fredericksburg, and I have to say I was definitely pleased. Kevin is a very straightforward very likeable guy! He knew right where everything was when I asked him. And also gave me great advice on a automatic pool cleaner for above ground pool. We'll see you over the summer!

Walker Pitman

2023-05

Just had a new variable speed pump installed by John, and couldn't be more pleased! My old pump was going out, and Monarch squeezed me into their schedule so that I didn't have to suffer too long. John was friendly and professional, hooked everything up really nicely, asked me where I wanted him to put the controller, and took care of it. He walked me through setting up the app and showed me how to create the schedule so that the new pump could go into low speed during the evenings, which is so cool! A big thank you to John and all the awesome team over at Monarch!

Holly Biller

2022-05

The owners of Monarch Pool Care, Len and Ruth, are simply amazing. They exemplify business owners caring about their customers. Not only do they go the extra mile, they ensure every consideration has been addressed. They have hired an incredible team including Darrell who not only cares about your experience but will work tirelessly to ensure it's done properly, installed correctly and working as expected. Even with the manufacturing wait times, supply chain issues and delays that were experienced, we have nothing but glowing reviews for every person we have worked with. In every case it was Monarch, as the dealer, that handled things professionally. Ashley in scheduling, Steve and the installation crew, everyone wants to ensure your experience is high-quality and they deliver just that. So if you are thinking about a pool, spa or similar project - our recommendation is Monarch Pool Care, hands down.

Henry Thomassen

2023-05

Anthony & Sylvan of Chantilly, VA built my pool in 2017 but I decided to use a local Stafford company, Monarch Pool Care, Inc., to provide opening, closing and weekly service for the pool. The reasoning to use a local company was correct but the choice of Monarch was not. Monarch is a former Mom and Pop pool service company that has grown too quickly resulting in a diminished ability to service their customer base. They have also gotten greedy. From 2022 to the proposed contract for 2023, they increased weekly cleaning fees by 13.4% and included an unwarranted contract surcharge of $200. I pushed back on these fees and Monarch rescinded their contract proposal. Monarch does do an adequate job with closing, opening and weekly cleanings. However, when equipment breaks or enhancements need to be added (which happens with a pool), they are slow to respond or do not respond at all. They overcharge for replacement parts and often are incapable of making the repair or enhancement. My primary frustration with their service is the very difficult task of communicating with them – almost all communication is ignored and it takes multiple tries to get their attention. I had a two-year persistent problem with my LED pool lights, Monarch incorrectly charged me for replacement lights that were under warranty, the problem persisted and, clearly, they could not fix them. I eventually asked Anthony & Sylvan to fix the lights. This issue resulted in excess charges in the thousands. I get the impression that Monarch is not staffed at proper levels (for management or employees), they do not train their personnel properly and they are simply overwhelmed. I tolerated these issues because I recognize that demand for pool services has exploded and supply has not kept up. I was relieved when Monarch rescinded their contract offer for 2023 forcing me to look elsewhere because problems with their service were increasing. Ruth and Len Garavalia, the owners of Monarch Pool Care, Inc,. are out of their depth and not up the task of managing the company and providing quality service to their customer base. Do not be fooled by awards of “quality excellence” – customers are constantly bombarded with requests for endorsements which is annoying.

Alice Cobey

2023-05

Monarch Pool Care has been great! This is our 3rd season with them. Just recently we had trouble with a greenish pool after the high heat weekend—they came out and did an extra scrub and cleaning on Thursday and then did their regular pool cleaning on Friday and the pool is baby blue for the holiday weekend! Thanks guys for Excellent pool support!

camille dickerson

2023-08

Great customer service and the items I need are always in stock! I appreciate having a great pool store in the neighborhood! Thanks Monarch

ScoobyRocks Rock

2022-05

I see they have friends that left great reviews. My experience was different. The middle aged sales lady was rude with her assistance and then decided to make me feel stupid about my question. Hey happy to go to Amazon where I found exactly what they were selling except 35$ cheaper. Was my first bad experience there but was enough I won't be back

Frances R

2023-06

Everyone at Monarch is always very helpful in identifying the needs for my pool. The recommendations are always personalized and the staff is friendly and helpful.

Dynamic Designs

2023-05

VERY DISAPPOINTED - New store open and very convenient - I spent a lot of money there since it opened without a problem - BUT went in the other day and a new (to store) girl (Dana) was very rude and condescending - I took a sample and she told me it was "too old" - must be within 2 hours (new info to me) - My water was cloudy, which in a curt way she told me to shock it, let it fall to bottom and vacuum to waste....Did what she said, but it didn't fall out and bottom was clean - Went back to store with sample - Young man and girl did water test and said it needed salt. I asked about PH and he said it looked fine - THEN CAME DANA - proceeded to tell me she had no idea what was in my water - I told her I brought a sample - said (VERY RUDE) could be anything...Told her I was not a pool expert and just wanted water clear... She started reeling off a bunch of chemical suggestion they may or may not work - I told her I didn't like her attitude and was trying to spend money in her store...She then told me I could leave - WHICH I DID - Looks like it's back to the courteous Pool Co. store for me - AS long as the pool Grouch Dana is still there - I WILL NEVER RETURN - Note - Have always HAD a good experience there until the appearance of DANA - Will never return as long as she is there - I TRIED to call and talk to owner, but have yet to get a return call (Had to leave message) - Called today and DANA answered phone - SO hence my review -

D Payne

2019-05

I was an Amazon shopper for all my supplies before Monarch opened the South Stafford store. Great selection and prices are very fair. Today, Dayna was exceptionally helpful! She was multitasking with a couple customers but still making us feel important and courteous. Highly recommended store!

april bair

2022-05

Thier in store water analysis and treatment recommendations are minimalist and well informed. A friendly neighborhood store that treats customers personally. They take time to get you what you need not just hand you a machine generated report. My pool was crystal clear and perfectly balanced 3 days from opening.

Valerie O'Neill

2022-05

😀Excellent service! Friendly & informative & very helpful getting my pool up & running! They offer water testing to make sure your pool chemicals are up to par & running efficiently. This business utilizes a SERVICE DOG, so please be respectful & courteous because this special dog is on the clock doing his job making sure his BOSS is safe and sound! PLEASE Always be respectful to all WORKING CANINES, you wouldn't like it if someone was trying to pet & disrespect you on the job all the time! 😄 LoL!

Katherine Evans

2020-05

Nice folks here. But they don’t all seem to know the drill. We went in to get a new spa cover, told them we would need their help with measuring our tub. They said they’d call us to set up an appointment to come measure it. Never called. I called back, they said they’d send me an email with the appointment info. Never sent it. Finally I called again and was told they wouldn’t measure until we picked out and paid for a lid. So we did that, and now they’re finally going to come measure our tub to make sure the lid fits properly. But the confusion and miscommunication amongst several of their staff members has meant a frustrating and unnecessary delay in getting what we need.In the end I think we will probably get a good lid and I expect it will fit just fine. But Monarch definitely needs to fine-tune its staff training and customer service.

K D

2023-09

We used Monarch for vacation service - came home after 1 week to a clean pool with perfect water conditions!

Daniel Hurd

2023-05

I've always gotten top notch service from Monarch, plus their store is right around the corner! Give them a try, you won't be disappointed! Mary, Toni and Darrell will take good care of you and your pool. This is why I keep coming back.

Delores Lyle

2022-05

Team JoshH came out for my 1st cleaning. My pool is crystal clear. I love these guys. The are extremely courteous, professional and very helpful. I asked about some stains and they came back out the next day and cleared the dirt that had settled that I thought were stains 🤪. Again, I would highly recommend Monarch Pool Care. 👍👍👍

CHRISTOPHER PIERCE

2022-05

The staff were very friendly and helpful. They didn't have the pipping that I needed but the gentleman there was very helpful and found a way with other various parts to get exactly what I needed and is better than the original part from the manufacturer. I recommend them highly. Thank you!

Stephen Tate

2022-05

Went to get supplies for an above ground pool. Staff was very knowledgeable and educated us on the correct supplies for a above ground pool versus an in ground pool. Prices are a little bit more compared to Amazon and Walmart but the customer service to me far outweighs the price difference. They also can test your water for you there. They have never tried to upsell me on chemicals. They have only sold me what I needed.

Majordadto10

2023-05

Daryl (sp) and his team at Monarch provide some of, if not the best customer service in Fredericksburg.They are always polite, professional and courteous. They never try to sell you a more expensive product if a cheaper one is available and they are genuine subject matter experts.If you need expert advice on maintaining ING your pool or hot tub, Monarch pool care is the place to go.

JD Zero

2020-05

Bought a Nordic spa from Monarch Aug 2019. My spa has been fantastic. More importantly the customer service at Monarch has been exceptional. I always get my questions answered without getting a sales pitch. Shout out to Darrell and the rest of the team!

Matt Jones

2020-05

Love Monarch Pool Care! Very helpful and friendly staff that remember your name after your first visit! You can't beat their customer service and welcoming atmosphere! Dayna is usually who helps me and turned what was a chore for me keeping up with the pool into an easy maintenance task! Thank you!! Saving up for a BBQ and Hot tub now!

Kim P

2020-05

We have used Monarch for our pool and hot tub needs for over 10 years. Their level of expertise is remarkable and their quality of service is amazing. We highly recommend Monarch Pool to anyone who needs a great pool company.

David Waters

2022-05

Friendly and awesome service! Was unsure what I needed and almost spent double what I needed to get started. It really helps sometimes to just talk through your situation with someone versus trying to figure it out from reviews. Will definitely be back.