CVS

Palella Jessica

2023-10

I love going to this CVS because the staff is always so helpful and greet you when you enter the store. They're always smiling and just makes you smile too. The folks in the pharmacy are super amazing. Great work CVS 👏

Sandra Fox

2024-01

Pharmacist is extremely rude. They don't ever seem to have the medication and it's like pulling teeth to get the rx transfered to another pharmacy.

Samantha Snook

2023-05

The fill in pharmacist humiliated me infront of a lot of people. He put my life and my kids life in danger. There was another lady working that was rude on so many levels that was working by his side. Pharmacists do not play God. This pharmacist that will be gone tomorrow and I have his name was presented the most unethical care that once again ended up hurting myself and my child. We got it resolved at another pharmacy. There’s one more name I’ll be able to get due to the fact she works there. Pharmacists should not consider themselves doctors and at this point risking peoples lives! If this happens to you, you also have rights and please report so we can stop this happening from anyone else! No one can save you but yourself. I was assisted correctly elsewhere and ended up fine and hoping I can say the same for my child. If this happens to you, please know your rights and fight for them. You may feel temporarily embarrassed but it has to be stopped so I encourage everyone to speak up!

Kathleen Broughfman

2023-09

I love the whole pharmacy team. Jessica the pharmacist is very kind and caring. The whole pharmacy team acts like we are family.

Joyce Tucker

2022-05

My experiences with the pharmacy has been good, but the phone and app information is the pits. The app doesn't work most of the time and the phone consistently gives me wrong information. I always have to go to the pharmacy rep for help and, as I said, they are great. A lot of extra work on them to have to deal with all the phone calls due to the automated services no working or giving bad info. Support the services you provide CVS Corp!

Michelle Bush

2023-05

The Pharmacist (Jessica) is so rude! She’s is accusatory, curt, incapable of empathy, nor bldg. a positive rapport with customers & provides horrendous Customer Service. She’s made comments such as, “We have to use your insurance!” even if I’d prefer to pay cash and use GoodRx coupons. And ”I can’t fill this script early!” When it’s only a 30-day supply & 31-days in previous months. And ”We still haven’t received prior-authorization from doc, it’ll take 2 days!” Fast forward 5 days later & still no medicine has been filled. They’ve yelled requests for my personal info, while I was standing in the vitamin aisle behind five people, to find my scripts in their computer. I’d rather not yell my DOB, Meds, and other personal info (protected by HIPPA) across the store, thank you very much!! I require my meds, which is why they’re prescribed by my doctor. Jessica is NOT my doctor. She certainly doesn’t know more than my doctor. I should be able to use cash (rather than ins.) especially if I haven’t met my deductible yet! GoodRx is accepted & scripts are filled 2-days early at every other CVS location that I’ve ever frequented! This pharmacist’s unprofessional demeanor is shameful. Customer Service is non-existent at the Covington, VA location! CVS needs to find a real pharmacist OR offer her some sort of Professional Improvement Plan and Customer Service training! Help your customers, please!

Melissa Carneal

2023-05

If I could give zero I would. I was working out of town in Covington. I forgot my meds so my Dr called them into this CVS. Everyday I had to call to see if they were going to fill my prescription but each day that I did the pharmacy was closed. A few locals said that this CVS is the worst and that they close whenever they want. What happens to the people that really need their meds?? Is this pharmacy really that inconsiderate?

John Taylor

2023-05

I'm old and have lots of prescriptions. I previously used a different CVS an hour away and then moved to Covington. Neither CVS location will transfer my prescriptions to the Covington store and said I need to call each one in when they are ready for refill. This is B.S. Their website is an absolute joke. After logging in I can't change my default CVS store and I can't get the prescriptions transferred.

Je Bre

2019-05

First of all mark is a really good guy.. only reason I gave one star.Others.. not so muchBelinda was sitting there talking about how fat a customer was that had just left left. This is not a first, they are always talking trash about people. Their flaws, and such.I feel one inch tall going in to get my meds. This is how they make you feel. I'll be transferring to Allegheny pharmacy once they are open.

Leona Simmons

2023-10

All the CVS employees were very nice and helpful st my visit.

Mike Pickwick

2019-05

In the Covington, Virginia store the pharmacy employee named Mark, an older man in that department,never fails to disappoint me. Today he refused to expidite a prescription for my wife as we were returning from the emercency room. The doctor there had instructed us to get them filled as soon as possible, but as always, Mark knows best. He told us that it wouldbe at least two hours before they could be filled. And it really was more like three. But what does an ER doctor know. There is a lot more that Mark managed to inflict on us today, but as I'm not going to be shopping there any longer, it really doesn't matter if I document the rest.

Cindy Farley

2023-08

So glad I switched from that so called "family" pharmacy next door. Love this pharmacy!

D C

2022-05

I think I am of the same opinion as most. This store has atrocious customer service, especially speaking of the pharmacy and the pharmacist named Mark. They are not helpful, informed, or caring.

Kimberley Bentley

2020-05

They talk down too customers. Not everyone wants to be sick and need medicine but to have to deal with someone looking down there nose at you is uncalled for.

Miguel brook

2022-05

Someone who actually has the power to make changes to this store needs to step in this place is terribly mismanaged not to mention they shut the pharmacy down for 3 days stopping people who need their medications possibly life altering medications this is not how a pharmacy is suppose to run

Shane Reid

2023-05

Never,ever had an issue with these people.Always working hard and willing to answer questions.

Paul Johnson

2021-05

I received excellent service after driving 60 miles, great people, corporate CVS SUCKS.

Scott Flenner

2023-07

Great front end store workers!

Bill Nice

2016-05

Rude!! Poor customer service!! They were talking about other stores in the area and how "they" got their customers. All I got out of it was the only time people came there was when other stores closed and they had no choice! Never again!!

Maggie Persinger

2024-04

Read the previous

Leah Winnings

2022-05

The Employees are incredibly RUDE AND DISRESPECTFUL.

Zach Turner

2022-05

Rude staff horrible service

Me Me

2023-05

Long lines