Salvation Army Family Store

Mariah Smith

2024-04

I been coming to this Salvation Army since I was a kid and it never disappoints!! They have really good prices on clothes etc and is way cheaper than Goodwill for sure but I really came on here to write a 5 star review about Betty - who is one of the most hard working and most thoughtful person to ever work here. She helped my mom and I put a bed frame and a head board in the car, and really she didn't have to but she did!! These pieces were not light but the fact that she used her time and strength to help us, really shows who she really is! Thank you thank you and thank you for all that you do Betty❤!!!!!

Carlos Danger

2024-03

The Salvation Army is supposed to exist to help the poor, but this place is priced for the wealthy yuppies of Charlottesville who thrift because it's trendy, not because they're poor.I saw a cheap, beat up used futon for $200. Nothing nice about this futon - the exact same style is $100 new at Walmart. And that's without anyone having ever slept or whatever else on it.A pair of old Sony speakers for $75, when the newer version of the same speakers are $50 at Best Buy 😂.A small scratched up dining table also for $75. I went to goodwill right after visiting here and found a similar table in the same condition for $10. Old pieces of furniture in various conditions for more expensive than new from target or Amazon. If the prices are higher than new, who exactly is this store serving? Poor people aren't benefiting from this.Shame on whoever sets the prices here.

Deanna Durben

2023-07

Fantastic finds, girl at checkout counter was super friendly and helpful

Dave Sims

2023-08

I do not often give low reviews but I hope this will be seen by someone at this location that can correct what I expierenced during my last visit. We dropped by because my daughter loves to shop at thrift stores - we are proud to support local business as well as companies that do work in the community. Salvation Army stores are also faith based and I believe in their mission. I unknowingly parked my vehicle in the donation area. This is not really an issue but I did not realize that this part of the parking lot had specific hours. There are signs but no in the same area as the parking spaces - so I did not see them. There was also a small sign on the door - but the door was open and it only says that the donation center closes at 3:30pm.While we were shopping, that time came and one of the employees knowingly walked past my vehicle and locked the donation center parking area. This isnt really a big deal but the attitude we got when they had to unlock the gate was absolutely uncalled for. Before this happened I witnessed what I assume was a manager being lound and annoyed at the workers as well as a customer that asked a question. She was not overly rude but more like she had no time to be bothered with anything. The other employees working also appeared annoyed and bothered by having to work.My son and I over heard a conversation between two employees that were in the "Employees only" area talking about an interaction with a customer and how stupid that person was. There was no other context here but they didn't seem to care if we heard this or not. We were only here for roughly 15 minutes total... The over all atmosphere was just depressing. We all go through things - I am sure that these folks were all going through things. I hope that the Lord will bring peace to these people - I will do my best to park in the right place in the future but it would be nice if there were some more signs and maybe if the person that locked the gate and walked past my car would have given me a heads up.

Jennifer Lobato

2024-04

Awesome customer service and great selection of stuff

Maurice Shelton

2024-02

The black girl walking around on her cell phone, not helping nobody not helping the old lady on the rregister they need to get it together down there

Amie

2023-05

Worst customer service ever! We got there about 12 minutes before they closed. As soon as we entered a woman at the cash register yelled “we close in 10 minutes!”and that was it. She didn’t even say hello just “We close in 10 minutes!”. She could have at least said “Good evening, just to let y’all know we will be closing in 10 minutes.” She was rude to everyone she waited on. I don’t recommend this store at all.

Omwira Nkere

2023-12

Good place to find second hand stuff, but rude staff members! The staff forget that first or second hand nothing replaces the good customer service, because that's what makes people like or dislike places

Bekah Powell

2023-05

The lady in charge of donations is absolutely horrible. I tried donating a couch, entertainment center and a bed frame. She didn't want the couch or entertainment center which is fine but really wanted the bed frame. I explained I still had a piece of the bed frame at my house and that I could bring it in a few days. I returned with the bed frame piece that was missing a few days later and the lady refused to take it, stated they already threw the bed away, and was very rude to me. Go somewhere else to donate furniture. I'm not mad I couldn't donate the bed, I'm mad how the lady treated me and wouldn't give me the time of day. She was rude the first time, she was rude the second time, she is just a very rude person.

John LeMasney

2019-05

A far wider scope of clothes for women than men, as one might expect. Very well organized, and clean. All items are generally arranged by color, which is helpful and interesting to browse. The credit card machine was down while I visited, so I wasn't able to make any purchases. Easy parking, great location. The household items section is varied and interesting. Prices are just a tad high.

Love Music

2023-05

The store gets a 10…. It’s this one employee that is very abrasive injects herself into your shopping experience. I was with a Type 1 diabetic. When we got in the store she needed to sit down do to check her Blood glucose. I ran to the car to grab a few glucose tablets. No biggie. Well when I came back into the store she was yelling at my friend about “ no sitting on furniture “ yes they do have signs. Get BG was 60. She was unable to articulate a sentence.she was embarrassed by the way this employee was belittling her. No excuses. I tried to explain. When she saw the glucose tablets “ no eating” or drinking will you two please leave my store. I pulled out my cell phone and she said” you better not be getting on your phone . Store policy. Well 15 min later her BG was 93 and she was still feeling funky but out of danger. This employee said that we where not allowed to come back into her store. She was so loud and mean. I am so glad I was with my friend to advocate for her. I do not know this persons problem but please ease up on ppl. You do not own Salvation Army. And you have no right to humiliate or try to ppl that are unable to defend themselves. All the other 2 employees looked mortified.

Gene He

2022-05

Friendly staff who is helpful for finding the little things to assist any household. Good quality items that are refurbished to some degree to make them adequate for reuse. Excellent prices, which go back for skill development and assistance to those needing periodic assistance. Stop by to buy or donate to help your local community directly.

Susan Jones My Family's Place

2023-12

I absolutely love finding good things here.

Pat Burnette

2023-05

Large selection of goodies from clothes to housewares to furniture which moves quickly. Great savings on new mattresses. And, staff is friendly!

Heather Michelle

2023-07

One of my favorite charities to give to locally! I trust that they will use all the donations given! They give so much back to the community!

Shiels Studio

2019-05

Drop off hours are 9am-4pm and store hours are 10am-6pm. We try very hard to accept what we legally can. For the safety of our employees and our customers we can not take certain items like couches with pet hair or any baby items except clothing. Our prices are updated and reasonable with discounts happening everyday. It's hard to say no to certain donations but we need our customers to be reasonable with us. We unfortunately can not offer our pick up service at this time. We apologize for any inconvience. If you have any questions about what you can drop off or what we may have in stock please call during our drop off hours. Thank you for working with us to help us do the most good :)

Rebecca Bunch

2017-05

Went to the Salvation Army Thrift store today to see if there were any baby items.. The pack n Play was dirty, and they had a $40.00 price tag on it.. they had a small very flimsy sorting shelf for baby room with a $12.00 price tag on it. i cant believe the prices they are asking for used items that have been donated. Old Lamps $25.00 with plugs that look unsafe. I thought this store was a thrift store. They are asking full blown retail on dirty used items.. DO NOT recommended this location it's really not worth it.

Adriane Bryant

2021-05

Very nice selection! The store was very clean and organized and the staff we're very helpful. Also, always love finding the color tag of the week for half off

Kitty Kat

2016-05

This store is awful. The employees are INCREDIBLY RUDE. If you like being yelled at, be sure to stop on by! I've been shoved out of the way by incompetent employees that could barely speak English. They are also notorious for short-changing people who pay cash (happened to me before), so use your card so you won't get scammed.Horrendous store, avoid at all costs!

Sharon Payne

2018-05

This goodwill is close to the university medical center. It was very well organized and neat. They had a nice selection of clothes but not a lot of furniture and kitchen things.

Wolfgang Keppley

2018-05

Great local thrift store. Obviously, selection varies from visit to visit, but I usually find something nice when I go. Good store for loud 80s vintage and specialty household appliances. Checking out usually takes a while, though.

Anne Palecios

2023-05

The little Black lady who was working checkout was SO rude. Their prices are also all over the place.

Robert Battle

2023-05

Well, it would seem that every time I go down there I seem to find a good deals on something!

Matt Hagerman

2018-05

I found some amazing deals here. Keep checking back, they're constantly shelving new donations. Clothes weren't organized by size, but hey, that's part of the fun.

Andrea Louis

2019-05

Nice store lots of things from furniture to clothing. A bit hard to shop clothing because they are not organized by size in any way they are organizined by type and color but clean and easy to move through the store ailse

Kim Smith

2021-05

Nice staff, good store. Good finds grouped by color, makes it so much easier

Rachel Burns

2023-05

The staff is always friendly and even the donation/sorting room is always clean and tidy.

Emilia Fernandez

2021-05

Glad I stopped in, staff super helpful and friendly. They have very nice treasures and great prices.

Samuel Hughes

2019-05

Love going here you can find what you're look for with going on a auction site like some other places friendly staff always. Darn good prices.

ConfederateMan 21363

2023-05

Sections blocked off for no apparent reason. Waited at the register for more than 5 minutes. Left the items at the register. Extremely poor service