Goodwill Store and Donation Center

David G

2023-09

I've been to this location and the one further north on 29. People tell me they like this location better but I think both have distinct advantages. This store seems well organized but smaller than the other store, which has a wider selection for some items like furniture. The dressing rooms, unfortunately, are closed and blocked off but you have 14 days to return an item you buy. They have clothing, books, a few items of furniture, coats, hats, a few racks full of housewares and miscellaneous items, some artwork, and handbags. There's one unisex bathroom inside. I bought a cheap winter hat here but haven't been able to find a lamp that looked decent or a tee shirt. You may have to visit a few times to find that treasured item at a great bargain.

Diane Trader

2024-03

Really don't go to goodwill as much as I use too due to the crazy high prices, especially since everything is donated. I have seen brand new items priced more than the original store price. Tried to buy a camp chair today and there was no price on it ,the lady at the register took it to the back to price it, came back to the register and then another wonen that worked there came and asked her where the item was and told me it had to go through some process before they can sell it because that is the policy. She made a scene about a chair. Goodwill needs to do better!!!

David White

2022-05

Nice store. Plenty of selection. Priced well. 5 out of seven stars for a perfect score. We will return. Especially nice at this time of the year.

David Swaggins

2023-08

Great store with some really great finds for a great price!

Leslie Good

2023-12

Great location and very convenient for me to donate too, along with getting new stuff also. Staff is super friendly here.

ASIM AKGUN

2023-12

I wasn’t allowed to try the jean that I purchased , but I was told that I could return it, if it didn’t fit right. I tried to return it, they only gave me a store credit and said I had 7 days to spend them.

David Butcher

2019-05

My kids and I love Goodwill..They always find some kind of treasure.. my son got like a 100 comics for 10 bucksYou just gotta be willing to look

John LeMasney

2023-05

There's a new policy at the store that has me pretty worked up. I went in looking for string lights. I found some. I waited in line to check out. I got to the cashier who noted that there was no price. No big deal, I thought, as the cashier always just prices untagged items on the spot. Instead, she took the item, set it behind the counter, and told me it would be priced within 24 hours at which point I could return and purchase it. I was surprised, angry, and dumbfounded. I offered to pay $5, about what they'd cost new. I was told no I left, and doubt I'll return. This is a place I typically visit a couple of times a week. When Goodwill is in your name, you ought to practice it. This is the opposite of customer service.

gardening thyme

2023-05

Doralita at the register is one of the nicest people I have ever met. Great store! Great deals! Amazing customer service!

Katherine Vultaggio

2023-06

Nicest Goodwill I’ve ever visited! Super clean, organized, friendly staff and plenty of variety. Thank you!

jenniferlee hawkins smith

2021-05

Great finds àt this location along with friends workers! I find myself wanting to spend any free time at this Goodwill looking at the many unique items from furniture to dishes/household to art decor as well as movies and books. Recycling at its best when it comes to items that I may not have use for I can drop it off here in hopes of helping someone else that maybe have use for, along with jobs and training for many, it's a win win in so many ways for any community!

JenneG1

2020-05

So disappointed in this store yesterday. We had a bunch of items that we were donating. The first comment we received was that we should have called if we had "that much stuff". None of the employees were helpful, nothing but POOR attitude from all working there. Including eyerolls and rude comments. Had I known we would be treated like we were a burden bringing items to the store for THEM to make money off of, we would have gone elsewhere. Since they were so mad that we were there, they purposely dumped boxes of breakable items into a bin without even looking at what was in the boxes. We could hear the glass breaking and household appliances coming apart all while watching them roll their eyes at having to do their job.Don't worry about us calling next time we have "that much stuff". We will never be donating to your store again. I would rather take all of our items to the dump before we are chastised by donating to your store. Reading the previous reviews of how this store does not have much to choose from, now I know why. If the employees treat everyone the way we were treated and treat the donations how ours were treated, it's not the fact the store isn't getting the donations. Its the employees that are working there. I hope the manager reads this review and makes the necessary changes in that store. If not they will continue to push people away, as they have done us.

Carol Martin

2020-05

Wonderful store to visit! Always, a pleasant experience.. great items to see and purchase.. The staff is exceptional, always friendly and professional.Plenty of parking, great location and easy drop-off for donations.Cannot say anything negative about this Goodwill Store. 5***** all the way

Katherine Sigman

2019-05

I don't think I've ever stopped into any Goodwill and not found at least 1 great buy. Whether it is a book or clothes or furniture or kitchen stuff... I love stopping by and checking out what is available.This is a smaller store than most but it's clean and the employees are always really friendly and helpful.

Guienevere Allen

2020-05

Brand new to Charlottesville; used to great service @ my old store in Ohio- we also have Veteran's discounts. I got 2 chairs for our new place. The person at the register was very rude. I went to lift small chair so she could see price better- & she began to gripe at me, saying they don't want anything by the register! I told her I was just showing her price. I asked about purchasing and leaving in space by the registers but not too close (!) and the discount-BOTH things the Ohio stores do, & she griped again saying they don't have anything to do with that! Well, then....I think I will shop somewhere else! 😮

Janette Burkett

2020-05

I truly enjoy shopping at thrift stores and find wonderful products and bargains at Goodwill stores at all their locations. I’m often complimented on my clothes or shoes and people are surprised when I tell them what I paid. I really shouldn’t say where I shop but I like to share that you don’t have to be wealthy to dress well. My only complaint is that Goodwill sounds like it’s a nonprofit. It’s a privately owned business. I’m sure they help some people to find jobs but they don’t show up at flood zones or give coffee to our returning military or hold blood drives. They certainly don’t give clothes to the needy or vouchers to homeless or children. Sure I buy from Goodwill but I don’t donate or “round up” to the nearest dollar amount. That money goes to upgrade the owners lifestyle! Not to help anyone else! I’ll buy from them but I donate to Salvation Army!

Betsy Grantier

2023-05

Good selection. It’s rarely super busy. The staff accepting donations is always kind and helpful.

Faye Snyder

2021-05

I went to Goodwill today and was very disappointed in the safety of the donation center. One worker wanted us to stand there and tell here what was in the bags and had people sorting their things when there was no way to social distance. If you wanted them sorted, put that on the web site. Another worker said, we won't take the bags from you, you need to social distance. Good idea, but how can you do that in a crowded area. Clean up the process please

Richard Im

2021-05

I found mil spec defense supply sweatpants here for less than $5 , New with tags, goodwill is such a good thing.

Paula G. C.

2020-05

My finacé and I were very disappointed with this Goodwill store. We always find great treasures at other Goodwill stores that we've been to, but with this particular store we didn't have the best of luck. Most of the store is all women's clothing, and only very little of men's clothing. They didn't have much variety with clothing brands in the women's and same goes with shoes. I always like looking at the home decor and homeware stuff but they didn't have much of any of those either. I don't recommend this Goodwill and try out a different location.

Y L

2021-05

Went to this location to donate items. They were extremely well organized and people are pleasant (compared to other organizations in the area). Walked into the store and it is also just as well organized. Unlike some other second hand goods stores, there was no over priced junks.

Erin Parker

2021-05

Excellent customer service! My cashier was friendly and very helpful during checkout. Many great deals throughout the store as well!

Leah Wise

2019-05

Out of all the Goodwills in town, I find this one to have the poorest selection. Most women's clothes come from lower cost clothing stores like Old Navy, which would be fine except they tend not to age well, so they're already looking scruffy by the time they enter the secondhand market. Hardly any higher quality vintage items or good shoes. I suspect these things are being sold off online or in another market? It's weird because Charlottesville has a lot of good secondhand shopping.

Mrs. Dino

2023-05

Great selection, great prices. Found a few gems at this location a few days ago. If I lived in Charlottesville, it would be on my thrift rotation.

Brittany Rollins

2018-05

I was a very frequent shopper here until tonight I didn’t even get a foot in the second door before every person working there was screaming we close in three minutes I understand everyone wants to get home but that’s definitely not professional or welcoming for them to act like that I will not be returning and I will not be donating anything else for them to make a profit on

David Madison

2023-05

. Really can't find a good deal anymore at those places because stuff that comes in that's any good they either auction it on online or store employees buy it, so nothing great ever gets put on the floor

zhiquan cao

2021-05

really a nice place! Easy to donate, clean environment, and has some nice clothes to buy at good price. Love it

Rick Stackhouse

2021-05

Very nice collection and assortment of things but I was looking for shorts and unfortunately none that appealed to me in my size.

Tanner Wood

2023-05

I went there on Tuesday to find shoes I find the ones I wanted and good service!

Dejah Carter

2018-05

Great place with great prices and a nice staff. And the clothes are organized by size which saves so much time!