3.6 (82)
1135 5th St SW, Charlottesville, VA 22902
(434) 218-6922
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Paru Paro
2023-05
We came to the store to find out they were closing at 6PM. We got in about 5 min before that. We were practically running in to get what we needed. We asked why they were closing. We were told because they didn't have enough employees. The guy was very nice and friendly. We told him and the female employee to get some rest. They had been working for like 9+ hours. We will go back, but hope they stay open later, hire new employees.
Kitty Kat
2023-05
Very shady location. Was told they couldn't take my credit card because it was cracked (chip worked just fine). Phone number is just someone's cell phone... wow really? Better places to go in this vicinity!
Iris Djamond
2019-05
There's a lady name Joy who works there. She is highly dedicated and committed to her job. She matches her name full of Joy. I always look forward to seeing her when I come in there. Today although the line was long primarily because she was the only one working, she handled it well in good spirits and in a fast manner. She is a great asset for the family Dollar. A promotion is needed. Thanks for having her there.
Destiny Cryer
2019-05
I came into family dollar and bought a pack of candy. As I was browsing, I felt uncomfortable due to various social cues from an employee. It seemed like the employee was suggesting that I was stealing. I was with two other individuals and they also felt uncomfortable. I overheard the employee mentioning the "dish aisle," and that just so happened to be the aisle we were in. Soon after, the security guard came on the intercom and began an announcement about video surveillance and stealing products. Very abnormal. I've been into this family dollar multiple times and there's never been an announcement like this. As I was leaving, the same cashier was checking a customer out and would not stop staring at us walking out the door. I am completely and utterly disappointed in this service that I received at this family dollar and I probably will not return. I go into many other stores and I am NEVER treated in this manner. The cashier who was exhibiting these social cues name was Connie. I would suggest that Connie take a discrimination awareness training course. I'd like to say that I have NEVER stolen in my life and the fact that I was treated in this way is abhorring! I have no idea why this woman felt threatened by us. I was very friendly when I was greeted by another employee when I initially walked in.... I'm very disgusted and disappointed.
Lori Morton
2019-05
I was in the store this past week, and the service was VERY poor. I asked to speak to the store Manager and was told she was in the store. Could not find her. Only one cash register was open with at least 10 customers waiting. As I was leaving the store she was in front of the store smoking and on her phone. She was there when I went into the store. The line to check out was long and yet she is outside on break? I was told her name was Lisa. On a previous visit, she was in stock area with an employee an older white gentleman socializing and when I asked both of them a question, she dismissed me like I was not worth her time.The previous manager was always in the store helping the cashier or stocking the shelves. I hope someone at corporate looks at these reviews.
Leela Bro
2019-05
Very large , well stocked store. A bit over crowded but fine. Good parking and helpful workers. There are men's and womens bathrooms on premises. Pretty good sized $1 only selection.
Connie Rosenbaum
2023-05
WAS LOOKING FOR CHRISTMAS CARD'S & THE ONE'S THEY DID HAVE LOOKED LIKE THEY HAD THEM FOR 10 YEARS. WAS LOOKING FOR SOME N A 2023 CALENDAR. DIDN'T FIND EITHER. DID GET A FEW THINGS BUT LEFT A DOLLAR ROLL OF CHRISTMAS PAPER THERE & CALLED TO SPEAK TO THE MANAGER AND I TOLD HER TO KEEP IT AND TAKE IT HOME YOU SAID SHE COULDN'T. I TOLD HER I WASN'T DRIVING ALL THE WAY BACK THERE JUST FOR A DOLLAR ROLL CHRISTMAS WRAPPING PAPER WHEN I LIVED IN CHARLOTTESVILLE. SO I GUESS YOU JUST WAS A DOLLAR MORE THE SAT WE WAS THERE TWO WEEKS AGO.
Ruth Ann Woodson
2020-05
There is always a wait for a cashier, whi h is ok but last time the line was all qay down the asile and only one cashier and she was closing at 2pm and had an attitudeAlso cant get answer phone
Kathy Moon
2021-05
Cashier was talked ng to her friend standing on the side of reguster. Rang up items I retrieved my receipt didn't say thank you. Until I said thank you
Jeffrey Campbell
2021-05
I went to Family Dollar. I found the items I was looking for. The employees are very friendly and I was very glad to shop at Family Dollar. I hope you will shop here 2 and I hope your experience is a good one 2.
Melissa Evans
2021-05
Good store to shop at just you have to wait a while to check out sometimes and the parking lot is very difficult to get out of. you have to cross three lanes of road when turning left out of parking lot
tamricka johnson
2022-05
They are never open after 2 and some days they are closed. They only have 1 cashier in there. They never answer the phone when you call to see if they are open.
Patricia Farley
2023-05
Crowded rows. Very pleasant and helpful employees. Reasonable selection.
Kherystal Elmer-Owens
2023-05
Great prices but things are a little unorganized. Little difficult to find what you are looking for.
Terry Smith
2018-05
The family dollar store is the kind of store that has grown from just house hold stuff. And now has groceries as well as clothes to anything you may need .
Tori
2017-05
This store has the rudest employees, way over priced merchandise, and EXTREME security measures. I hate this place!
Jessica Marshall
2022-05
I wish they had actual reliable store hours
Gabby Gibson
2019-05
Customer service was terrible and I will deffinetly be complaining to the manager, the women who rung me up was rude and refused to answer my questions.
Vianney Giles
2018-05
It's really bad because I was playing with a back scratcher then a lady said do not us that if your not buy that I got mad.
Yolanda Jones
2021-05
Family dollar is awesome, I love shopping, there is very cheap not to expensive.
Sierra Garrison
2019-05
The workers are rude, cut people off, wouldn't accept unopened merchandise to be returned, and refused to sell wanted merchandise.
Jacob Garrison
2019-05
The woman at the desk was very rude and wouldn't let me return my stuff, even though it wasn't opened.
Dee Brown
2013-05
A very nice store, love to shop there.
Edwin Perkins
2022-05
Terrible customer service. Customer service better but never enough help
Carolyn Hill
2019-05
LOVE SHOPPING AT FAMILY DOLLAR PRICES ARE GREAT FOR MY NEEDS
Amanda Lewis
2019-05
I needed antifreeze it easy to find and I was in and out
Melissa Hale
2019-05
Had what I was looking for. Nice customer service.
tomato / tomahto
2018-05
Not a dollar store. Just a small crowded Kmart.
S Dunlap
2018-05
Very nice ! Great customer service
Timothy McDaniel
2019-05
Decent selection. A bit of a mess though
| Monday | 8 AM-9 PM |
|---|---|
| Tuesday | 8 AM-9 PM |
| Wednesday | 8 AM-9 PM |
| Thursday | 8 AM-9 PM |
| Friday | 8 AM-9 PM |
| Saturday | 8 AM-9 PM |
| Sunday | 8 AM-9 PM |
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