4.2 (10)
Franks Dr, Castlewood, VA 24224
(276) 708-7520
facebook.com
Payments
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
GnarlyNikki
2019-05
The animals are not taken care of in the pet store. They had 2 hedgehogs (which should be housed alone) in one tiny tank with dirty water and no exercise wheel. One had an infection on its stomach and the lady called it "donald trump" due to the urine stain on its head. She was surprised when we told her they loved baths and when I asked her about the infection she stated, "well, you know they poop and stuff". She picked it up with a pitcher and put it on the ground. When she needed to pick it back up, she got a dustpan.Obvious neglected animals. I purchased the hedgehog, took it to the vet the very next day. He stated the skin condition was terrible and had to give it medicine for parasites. After 1 week and 2 baths later, the infection was all clearned up 100%. This goes to show how little they really care. A bath once a month would have prevented it. The hedgehog is now rehomed and in good care. Also, it loves baths, fresh insects, and likes to be held by someone's actual hand.I also purchased a sugar glider from them. It is terrified of people because it had never bonded to anyone. They never messed with the poor thing. When I asked to see the animal at the store, the lady shook the animal's urine soaked pouch harshly over and over trying to get it out until I told her to stop. They are nocturnal animals and she wasnt going to do anything besides terrify it. There was an orange peel that was rock hard and hardly any water in the cage (which clearly was a used, dirty bird cage). I purchased it, cleaned the cage and It has been rehomed as well and still doesn't trust anyone and this has been over 6 months ago (even though it is doing much better than if it would have been left there).
Tammy Bush
2020-05
Great job on my fur baby. Arlene and Jason are so friendly. Will definitely be taking my other babies there. Thank you Arlene and Jason.
Kimberly Jessee
2021-05
Awesome!!! Jason is great at what he does! Very kind and caring. My dogs live him. ❤
Alissa Reedy
2019-05
Great place, prices are a little higher than chain stores, but it's made up for with friendly staff!
Kara Powers
2021-05
Very friendly staff! Take excellent care of your fur babies
Crystal Hall
2019-05
They are always so nice to me and y friends.
Tiffany Young
2019-05
Good
0000 00000
2017-05
Amazing
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