Lowe's Home Improvement

Jennifer Byrd

2024-05

We paid for fencing installation on February 1, 2024 and signed the contract end of January 2024. Since then there have been 4 different contractors involved. We were given a start date of the second week of March 2024. As of may 1, 2024 we haven’t received fencing materials, fencing installation or actually been given a date that a fence will be installed. We have called the corporate customer service number, installation support, the sales person, multiple contractor companies, the store delivery dept and asked for a callback from the store manager. We haven’t received a callback from anyone that can help with cancelling our order. I did receive a simple text from the sales person saying we have to give up 20 percent for product restocking (even though we haven’t received anything). Next step is contacting an attorney and going through further social media channels if I can’t get resolution. This is not the way to treat a good customer.

Rj Stump

2024-04

Lowe's in Bluefield is a sorry excuse for a business. I've been on hold for 30 minutes to ask a simple question, but every time they answer, they immediately put me back on hold. Don't get me started on in store help. It's like playing tag or hide and seek. I bet Home Depot wouldn't treat their customers like this.

Bob Jones

2024-04

Pretty much have the app shoved in your face for your phone.The app is "Iffy" at best only working part of the time and slow to load when it does.The search engine on the app leaves something to be desired as when I am looking for something they say it is in stock, but can be ready in a week. So..its not in stock.The search engine returns need to be more relevant to what it is I am looking for as well.

Josh Collis

2024-01

The worst Lowes I’ve been in. 3-4 employees standing around self checkout doing nothing but they can’t open a register to checkout folks with kids or other needs. Pitiful. Also can’t ever get the phone answered there. Call all day always put on hold… Think I’ll start driving to Bristol to home depot considering my last 3 visits to this poorly managed store.

Jonathan Thayer

2024-01

It's a Lowe's, so not much to say about a big box home improvement store. Recently the workers at this location have become much more rude making it painful for contractors who don't have options in this area. I'm hopeful that Home Depot decides at some point to build a location to compete. While fuel is expensive to truck in supplies from HD, it's sometimes worth avoiding the headache of incorrect orders and impolite service.

Cecelia Thompson

2023-08

I have spent the week trying to get in touch with anyone at Lowe's Home Improvement or anyone at A. O. Smith to give me the means to get this water heater replaced. I received the water heater Friday, June 29th. I installed the water heater July 1st. The water heater immediately threw a code: "Error 004 - Lower Thermistor Sensor Failure. This is part of the lower thermostat located above the lower element. The water heater will operate in limp mode until this is resolved. Please refer to the manual for instructions."I called AO Smith, as instructed by the manual. The customer support technician sent a new lower thermostat, despite the fact that the code is specifying that the issue is a thermistor. It only came with the thermostat, no other parts. It arrived and I replaced it on July 5th, 2023. July 13th, 2023, the same code returned.I immediately reach out to A.O. Smith. They instruct me to hire one of their in network technicians to look at it. The company doesn't work in West Virginia and they do not service West Virginia.I called my local Lowe's. in Bluefield, VA, yesterday, July 14th. They proceeded to place me on hold to ask their manager, and then left me on hold for 40 minutes without picking up the phone. So I called A.O. Smith. The person I spoke with states that they never should have sent me a thermostat, but should have sent me a lower thermistor.Today, July 15th, they mail out the incorrect part - an upper thermostat assembly. That isn't even the issue.I have left a bad product review. I have wasted my time calling over and over. I have sent emails.At this point, I believe that Lowe's has robbed me of $800 for a lemon water heater. Both companies are not working with me to exchange this water heater for a replacement, despite the fact that it is less than 3 weeks old.I am demanding an immediate exchange or refund of this product. I will take to every single social media platform until this issue is resolved. I will post this on every post they make until the problem is resolved. I will also be contacting the WV Attorney General's office Tuesday! I'll edit the review if and only if this issue is met with immediate resolution.

Dexter Scott

2024-04

Lowe’s has no appreciation or value in us truckers or customers! Not the first employee said hi or offer any help

Christopher Rowe

2024-01

There slow but that's Lowe's good people there to work with and help u the store has come along way in the last 2 years good service

penny crews

2023-09

Purchased refrigerator but when delivered it was too small for my needs. Next day went back to the store and explained my issue. They said "no problem". I chose a different one, they picked up the smaller fridge and delivered the larger one 2 days later. I was very pleased with their response and all the employees attitudes.

John Mahan Sr

2024-03

We need a competitive home inprovemEnt store close then a hour away maybe a homeless 🤔